Ratings based on 578 Verified Reviews

3.4 out of 5
67% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from novato, ca.

Rude staff

Posted Mar 9, 2017
The hotel does not accept cash payments for rooms. So they would not rent the room to me. When I walked in the office lobby it was covered on dirty wet towels on the floor and smelled horrible. I cannot describe the scent of it since I have never smelled that particular strong aroma of mildew and rotten Indian food together. And the staff was not in front to check me in they were watching loud tv in the back.
Comment from Hotel Management
Mar 15, 2017 by Guest Experience Manager, Hotel Management
We are sorry that our payment policy did not meet your needs, and that our front desk staff were not at the desk to assist you. We hope that you might consider staying with us the next time you need a room in this area; until then, thank you very much for your feedback. Best wishes, Hotel Management
5 out of 5
Recommended
for Couples
by A verified traveler

Great place to stay.

Posted Feb 26, 2017
Pros: Enjoyed the breakfast. It was never crowded.
Cons: Include some fresh fruit for breakfast.
Location: Location a little tricky to find for those going north on 101. Location was ideal for visiting our friends.
Room was recently updated and clean. The location was perfect for our stay and visiting friends.
Comment from Hotel Management
Feb 28, 2017 by Guest Experience Manager, Hotel Management
Thank you for your review. We are delighted that you enjoyed your stay with us so much, and that we provided such a convenient location to visit your friends from. Thank you for your comments regarding breakfast, we regularly review our offering, and will take your comments into consideration when doing so again. We do hope that you will stay with us again the next time you are visiting your friends. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from south carolina

Stayed 4 nights while visiting my sister Nearby

Posted Feb 7, 2017
Easy and pleasant check-in. Hotel room very clean with the exception of the carpet. Carpet needs shampooing. King size bed very comfy, refrigerator, microwave and coffee in room. Updated bath very nice. Continental bkfst room, clean and well stocked. Good selection of items.
Comment from Hotel Management
Feb 8, 2017 by Guest Experience Manager, Hotel Management
I am happy to learn that you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience for our guests. We have planned to shampoo our carpets in the near future. We look forward to welcoming you back, rest assured that everything will be to your satisfaction. Best wishes, Hotel Management
2 out of 5
by A verified traveler from Lodi, CA

Staff is unprofessional

Posted Feb 6, 2017
Pros: Expedia
Cons: Customer Service
We book rooms for our employees and like to use expedia since we get a receipt right away. This is the only hotel that the expedia receipt did not match the credit card charge. When I called the hotel the hotel staff was very unprofessional, stated "dont your employees give you receipts", and stated it takes 2 weeks to get a copy of the receipts. We spent over $500 at this hotel. He seemed to be inconvenienced by my request. I will make sure my employees are at another hotel when staying in Novato.
Comment from Hotel Management
Feb 11, 2017 by Guest Experience Manager, Hotel Management
We are very sorry that it was so difficult for you to get the documentation that you needed. I am unsure why the Expedia receipt and credit card charge did not match, the room rate should obviously be the same, but it is possible that there were some additional items charged to the room by the guests. Your receipts should be on their way to you, and I trust that your query will be adequately answered once you are in possession of them. We do hope that this incident won't deter you from booking your employees with us again - we appreciate the business and we would love to welcome them back. Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Good value.

Posted Dec 23, 2016
Clean, comfortable, right off freeway get quiet. Our 3rd stay in December, reasonably priced.
Comment from Hotel Management
Jan 9, 2017 by Guest Experience Team, Hotel Management
It's great to get such good feedback from a guest who has stayed with us so often recently. We're delighted that you've enjoyed your stays with us throughout December, and that you always find your room to be clean and comfortable. We hope that we will have an opportunity to welcome you back in 2017! In the meantime, Happy Holidays! Best Wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Small and reasably price hotel

Posted Dec 18, 2016
Great for family visti. Quiet yet right off 101 Highway. Clean, comfortable, & price right.
Comment from Hotel Management
Jan 9, 2017 by Guest Experience Team, Hotel Management
We're really happy that you enjoyed your stay with us so much! It's great to hear that you agree with us that we are a reasonable and convenient option for families visiting the area. We do hope that you will stay with us again soon - we would love to welcome you back! Best Wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

On the road

Posted Dec 12, 2016
We only spent four nights in a hotel room over two weeks. The room was well appointed, the bed was very comfortable. The continental breakfast offered protein options beyond dairy. Not close to much night life..
Comment from Hotel Management
Jan 9, 2017 by Guest Experience Team, Hotel Management
Hi and thank you for your review! We are very happy that you enjoyed your recent stay with us, and that you found the bed to be so comfortable. It's great that you were pleased with our breakfast offering - we get a lot of positive feedback on it. Thank you for choosing to stay with us, and we hope that you'll be back the next time you're in the area. Best Wishes, Hotel Management
5 out of 5
by A verified traveler

Nice place

Posted Dec 10, 2016 on Hotels
Nice place
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 8, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 3, 2016 on Hotels