Posted Nov 28, 2016
The room was ok - nothing to write home about, but clean and comfortable. I stayed for three nights, and my room was never made up. The bed was never made, I never had clean towels, and the coffee for the coffee maker ran out and was not refilled, nor was the coffee pot cleaned. When I told the desk clerk, he was belligerent and rude, and still, the room was never made up. The website states that they have a restaurant on site, which is one of the main reasons I stayed at that particular hotel, but the restaurant had apparently closed a long time ago, and is now being used as storage for mattresses and beds. I will never stay here again.
Comment from Hotel Management
Nov 30, 2016 by Guest Experience Team, Hotel Management
Thank you for staying with us and for sharing your concerns with us. We are sorry that your stay was spoiled by lack of attentiveness. This is not our normal standard of service, and we apologize for this. Furthermore, our room service team is very attentive and checks the room daily to ensure rooms are cleaned properly. So, it is strange that we dropped the ball in this area. Please know that we are looking into this and will make sure this does not happen going forward. We sincerely hope that this experience won't dissuade you from staying with us again.Best,Hotel Management