Ratings based on 2,002 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

Excellent location close to Suntec convention & F1

Posted Sep 17, 2017
The facilities are excellent, Good spread of breakfast
Comment from Hotel Management
Sep 21, 2017 by Pan Pacific Singapore, Hotel Management
Thank you for taking the time to share your positive experience. We certainly look forward to welcoming you back for another wonderful experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Enjoyable Stay

Posted Sep 12, 2017
Pros: The check out time was 12 noon. Our flight was at 2100 hrs. The hotel allowed us to use a hospitality room for 45 minutes at 6 PM. Well appreciated
Location: Close to Promenade MRT station. Taxis were available on call.
Clean bathroom, comfortable bed. Located in a good neighbourhood. Service was good. Quick check in and check out experience.
Comment from Hotel Management
Sep 15, 2017 by Pan Pacific Singapore, Hotel Management
Thank you for taking the time to share your positive experience. We certainly look forward to welcoming you back for another wonderful experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2017
Great location. Near MRT station and shopping complex. Good food hall in Marina Squate
Comment from Hotel Management
Sep 11, 2017 by Pan Pacific Singapore, Hotel Management
Thank you for sharing your review with us. We are delighted you appreciated the convenient location of the hotel and we look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Couples
by A verified traveler from Melbourne, Australia

Perfectly positioned luxury!

Posted Sep 2, 2017
Just returned from a 3 day stop over in Singapore. Stayed in a balcony room on the 9th floor. The check in service was smooth and we had access to our room early, which was great as we were exhausted after a night flight from Amsterdam. The staff were all very helpful and friendly particularly Tanya on the concierge desk. The breakfast is spectacular with so much to choose from you sometimes just can't decide. Topped off by a 3pm late checkout as we didn't fly out until late evening. Nothing was too much trouble. Pan Pacific is well located and connected to shopping malls undercover so you never have to step out of air conditioned comfort. It's a comfortable stroll to Raffles for a Singapore Sling if that's on your bucket list and also walking distance across a bridge to the Marina Bay Sands Skydeck and Gardens by the Bay. Also if your an F1 fan the track goes right past the hotel. We will definitely be back for another stopover next time we travel.
Comment from Hotel Management
Sep 5, 2017 by Pan Pacific Singapore, Hotel Management
Thank you for your review, we are delighted that you had an overall positive experience and we hope to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb hotel in the heart of Marina Bay

Posted Aug 30, 2017
Pan Pacific was the first stop of our Honeymoon and it was a fantastic stay. The staff were extremely friendly from the start and the hotel had such a great atmosphere throughout. We ate a few of the in house restaurants and they were all excellent. The location is brilliant as it has easy access to Marina Bay without being too close
Comment from Hotel Management
Aug 31, 2017 by Pan Pacific Singapore, Hotel Management
Thank you for sharing your review with us. As we strive to create memorable hotel experiences for our guests, providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great Hotel

Posted Aug 30, 2017
Pros: Location, pool, room size, bed size
Location: Near to Singapore Flyer and gardens, near shopping centres, bars, cafes and restaurants
Great hotel in Singapore within walking distance to Singapore flyer and gardens. Hotel has good staff, great big pool, big room with king size bed.. Very clean and comfortable hotel.
Comment from Hotel Management
Sep 5, 2017 by Pan Pacific Singapore, Hotel Management
Thank you for sharing your review with us. We are delighted you appreciated the convenient location of the hotel and we look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Nice hotel close to major attractions and shops

Posted Aug 25, 2017
Pleasant stay. Clean spacious room. Very comfortable bed and pillows.good view. I would stay here if in Singapore again.
Comment from Hotel Management
Aug 28, 2017 by Pan Pacific Singapore, Hotel Management
Thank you for your review, we are delighted that you had an overall positive experience and we hope to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida, USA

Fabulous hotel, Downtown Singapore

Posted Aug 24, 2017
Great hotel - clean, comfortable, quiet, and spectacular views inside and out. Good neighborhood, very close to the SunTec convention center.
Comment from Hotel Management
Aug 24, 2017 by Pan Pacific Singapore, Hotel Management
Thank you for taking the time to share your positive experience. We certainly look forward to welcoming you back for another wonderful experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Very nice hotel, Clean , Close to everything

Posted Aug 24, 2017
Excellent hotel , we hade very nice 4 nights in this hotel, 10-15 minutes walk to marina bay sands , Singapore flyer , very close to the shops I recommend this hotel to everyone.
Comment from Hotel Management
Aug 28, 2017 by Pan Pacific Singapore, Hotel Management
Thank you for sharing your review with us. We are delighted you appreciated the convenient location of the hotel and we look forward to welcoming you back in the near future.
1 out of 5
by A verified traveler from London

Over priced, poor service

Posted Aug 23, 2017
Visited last year and had a great stay- it is a beautiful hotel- however, it has been ruined by the poor staff. Everything is extremely expensive which is understandable if the service is 5 star, but it wasn't. Constant long queues for check in; all the more desirable tables in the bar every evening were reserved (presumably for guests they deem more important than others yet most weren't used whilst we sat in the less comfortable areas); the main restaurant was closed one evening for an event but there was been no warning at all and most of the bar food was sold out, overall, this hotel is about taking as much money from you as possible without caring about service. Such a shame as the rooms are good and the decor in the hotel is lovely. This could be a great hotel but the staff - from every part of the hotel- are terrible, elitist, don't listen to feedback and only offer quick service to 'special' guests.
Comment from Hotel Management
Aug 24, 2017 by Pan Pacific Singapore, Hotel Management
Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused. We hope to have the opportunity to welcome you back.