Ratings based on 871 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Preston, UK

3 nights stay during honeymoon

Posted Sep 27, 2017
Pros: Very clean rooms, plenty of space, nice bathroom, modern with all amenities needed.
Cons: Location is not the best.
Location: This hotel is a walk from Venice Beach and plenty of restaurants there, and you can also walk around the marina, but on a very busy road.
My (new) husband and I stayed at this hotel for 3 nights while visiting LA. We parked our car in the allocated parking lot and there was a $50 charge for this, but our car was then safe, however there is a car park right next door which is much cheaper per day but not as safe. Check in was easy and fast, we checked in earlier than expected and our room was ready. The room had very good air con, iron and ironing board, hairdryer, fridge and microwave. We had a view of LA which was quite lovely with the palm trees swaying but it was very noisy sitting on the balcony due to traffic. However, once the doors were closed, you couldn't hear a thing. We did not have any problems with this hotel, only downfall is, being British, we love our tea and there was a lack of tea in the rooms, the one tea that was available for the both of us was very very strong and undrinkable. Overall, this hotel 4.5 stars from us, location could be better, away from noisy busy road with more things in the immediate vicinity.
Comment from Hotel Management
Sep 29, 2017 by GM, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Marina del Rey to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minden, NV

Great Hotel

Posted Sep 20, 2017
Cons: I was charged, in error, for parking at the hotel, although I did not have a vehicle ! I called and had the charge removed.
The hotel was updated and beautiful. I found the staff to be very friendly and helpful, from the front desk to housekeeping.
Comment from Hotel Management
Sep 29, 2017 by GM, Hotel Management
Thank you for staying with us and taking the time to review our hotel We are happy to hear that you enjoyed your stay with us. We hope that you can visit us again soon when your travels bring you to Marina del Rey.
1 out of 5
by A verified traveler from seattle

Worse hotel experience

Posted Sep 19, 2017
Pros: Nothing
Cons: Everything
Location: N/A
I arrived at the hotel and attempted to check in. Turns out my room was unavailable due to "damage." The reception desk told me there was no available room for me and they arranged accommodations for another hotel at the airport. So instead of staying in the particular area that I booked my hotel in, they expected me to stay 20-30 minutes away at the airport?!? Are you kidding me? Stay at the airport hotel? Hey lets go on vacation to LAX, that sounds like fun.... I worse thing about it was they never even contacted me to tell me. I checked in around 8pm even. Reception even lied saying she had no information on how to contact me.... Really? That's the bs your going to tell me? Don't waste your time and money at this place.
Comment from Hotel Management
Sep 29, 2017 by GM, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
5 out of 5
Recommended
for Families
by A verified traveler from brisbane

Nice way to start your holiday

Posted Sep 13, 2017
Super friendly and helpful staff. The hotel and well located with good facilities
Comment from Hotel Management
Sep 29, 2017 by GM, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed our super friendly staff and the hotels location. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place but....

Posted Sep 4, 2017
Don't use their parking garage if u have a bigger vehicle. Roof scraped the rack on my expedition. Not lifted at all. No damage done.
Comment from Hotel Management
Sep 7, 2017 by Manager, Hotel Management
Thank you for taking the time to review the Hilton Garden Inn Marina del Rey. We are delighted to see that you enjoyed our hotel. Thank you for letting us know about the issues you faced with our garage height. We will do everything in our power to ensure that those issues you experienced are corrected for future stays. We hope that you can visit us again soon when your travels bring you to the Marina del Rey area
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Aug 24, 2017
Hotel was very nice, Room was a good size and very nice. A reasonable walk to the beach although it was a pleasant walk. Enjoyed our stay.
Comment from Hotel Management
Aug 31, 2017 by GM, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found the location of our hotel and the proximity to the beach to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
3 out of 5
by A verified traveler from california

Smelly room

Posted Aug 19, 2017
The room stunk like animal urine. Also our car got keyed in the parking lot that I paid money nightly to stay in. The staff didn't bother to check out the damage. They just filed an incident report that didn't help me at all. They could have at least checked out the damage, apologized and refunded the parking fee.
Comment from Hotel Management
Aug 24, 2017 by GM, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gilbert, AZ

Nice hotel and friendly staff

Posted Jul 28, 2017
The hotel was great. The rooms were good sized and the beds were really comfortable. A little further from the beach than we thought, but they offer a free shuttle so that helped.
Comment from Hotel Management
Aug 15, 2017 by GM, Hotel Management
Thank you for taking the time to review the Hilton Garden Inn Marina del Rey. We are delighted to see that you enjoyed our clean well-appointed accommodations that the Hilton Garden Inn brand is known for. We hope that you can visit us again soon when your travels bring you to the Marina del Rey area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

Posted Jul 28, 2017
Excellent clean hotel. 10 mins walk to beach. Staff really friendly. One thing - I asked for a quiet room and they put us facing on to the main road so was noisy in the morning. But other than that well kept fab hotel. Really close to LAX (10-15 minutes mins) so ideal for us to have 2 day beach holiday at end of our vacation (no plane noise) and be close to airport.
Comment from Hotel Management
Aug 15, 2017 by GM, Hotel Management
Thank you for taking the time to review the Hilton Garden Inn Marina del Rey. We are delighted to see that you enjoyed our clean well-appointed accommodations that the Hilton Garden Inn brand is known for. We hope that you can visit us again soon when your travels bring you to the Marina del Rey area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2017
Very clean and comfortable. Good value for the price and location was excellent
Comment from Hotel Management
Jul 27, 2017 by GM, Hotel Management
Thank you for staying with us and taking the time to review our hotel We are happy to hear that you enjoyed your stay with us. We hope that you can visit us again soon when your travels bring you to Marina del Rey.