Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of SureStay by Best Western San Francisco Marina District

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 60 reviews" "
Rating 8 - Good. 24 out of 60 reviews" "
Rating 6 - Okay. 5 out of 60 reviews" "
Rating 4 - Poor. 12 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Tim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good and if youre lucky you can park your car at the hotel. The rooms are clean..My only complaint is that it is loud at night and in the mornings when people arive and leave.
Stayed 1 night in Apr 2024
Response from GM on Apr 7, 2024
We are happy to know that you enjoyed your most recent stay with us! Your kind words about our hotel location and cleanliness will be personally shared with our team during our morning huddle. Your feedback is very important to us and allows us to improve guest experience.

4/10 Poor

Marissa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Building is very old, & dingy. There is very limited parking (garage is based on a first come first serve basis). The walls are so thin you can hear every person walking & talking in the hallway, you can hear doors opening & closing. Can also hear luggage wheels rolling down the hallway. Staff was friendly enough, but it was much too noisy.
Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Thank you for taking the time to share your comments about your recent stay with us. We are sorry you encountered the limited parking spaces available. Our goal is to provide outstanding hospitality in all areas of our hotel. We are grateful for your feedback as we continually strive to improve our efforts. We provide details regarding parking on our website. Our hope is that our guests will have this information prior to booking with us. We also send messages after the reservation has been made. We understand your frustration with the level of noise within the hotel. Rest assured, we are looking into this matter to ensure it doesn't happen again. We also appreciate your kind words about our staff. We will make sure to pass along your compliments to our entire team. If you would like to discuss further please contact the hotel. Thank you

8/10 Good

Tim

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on Apr 7, 2024
Thank you for staying with us and for feedback. We appreciate you taking the time to review our hotel.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Apr 3, 2024
Thank you for reviewing our hotel and for being our guest! We will pass on your review to our team who will be thrilled.

10/10 Excellent

MARTIN

Stayed 4 nights in Mar 2024

8/10 Good

Tracy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, friendly and helpful. Clean rooms, limited parking. Not much of a breakfast menu.
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Thank you for being our guest and for reviewing our hotel. We are delighted that you thoroughly enjoyed your stay with us. We truly appreciate your gracious comments about our front desk staff / housekeeping staff and their attentive hospitality. We are fortunate to have them as a part of our team and are proud of their commitment to providing top of the line service. It will be our pleasure to share your kind compliments with them acknowledging their devotion to enriching guest experiences. We are sorry you encountered the limited parking spaces available. Our goal is to provide outstanding hospitality in all areas of our hotel. We are grateful for your feedback as we continually strive to improve our efforts. We provide details regarding parking on our website. Our hope is that our guests will have this information prior to booking with us. Thank you again for your wonderful feedback!

8/10 Good

Yuto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Mar 17, 2024
We are happy to know that you enjoyed your most recent stay with us! We strive to provide the best experience for all of our guests and look forward to having the pleasure of hosting you again in the future when you visit the San Francisco area!

4/10 Poor

Gavin

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from GM on Mar 17, 2024
Thank you for sharing your feedback with us. We apologize for the disappointing experience you had during your recent stay. We would love to hear more about your stay and ask to contact us so we may improve the hotel.

8/10 Good

Bennie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was new looking and in good condition. Good design.
Stayed 4 nights in Mar 2024
Response from GM on Mar 12, 2024
It brings us immense joy to hear that you had an amazing experience at our hotel! We are thrilled to know that our hotel's design and condition was good. We eagerly look forward to welcoming you back for yet another enjoyable experience at our hotel in the near future.

8/10 Good

Paul

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is a blast form the past
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Thank you very much for taking the time to share your wonderful feedback following your most recent experience at our hotel. I’m delighted we had the opportunity to welcome you and that you had such a wonderful time. It makes us so happy to hear that your experience was a blast as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back again in the near future. Thank you again!

8/10 Good

Susannah

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Thank you for reviewing our hotel. We are happy to know that you enjoyed your most recent stay with us!

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff were great.
Stayed 3 nights in Feb 2024
Response from GM on Mar 2, 2024
Thank you for being our guest at SureStay San Francisco Marina District and for your feedback. We are delighted that you thoroughly enjoyed your stay with us. We truly appreciate your gracious comments about our front desk staff and their attentive hospitality. We are fortunate to have them as a part of our team and are proud of their commitment to providing top of the line service. It will be our pleasure to share your kind compliments with them acknowledging their devotion to enriching guest experiences. We hope to have you and your family revisit the next time you are in the area.

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Thank you for reviewing our hotel! We are happy to receive the 5/5 review. We are pleased you had a great stay.

10/10 Excellent

Angela

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Jan 2024
Response from GM on Feb 22, 2024
It brings us immense joy to hear that you had an amazing experience at the SureStay San Francisco Marina District! We are thrilled to know that our hotel's perfect location made it easy for you to visit various local attractions.

8/10 Good

Valeria

Traveled with family
Liked: Cleanliness, staff & service
Nos dieron una habitacion en el tercer piso y no tienen ascensor. Desayuno no tan bueno pero basico.
Stayed 4 nights in Feb 2024
Response from GM on Feb 20, 2024
Thank you for being our guest at SureStay San Francisco Marina District and for your feedback. We are grateful for your feedback as we continually strive to improve our efforts. We provide details regarding the elevator on our website. Our hope is that our guests will have this information prior to booking with us. We hope to have the opportunity to host you again next time you are in San Francisco

10/10 Excellent

Arthur

Excellent location
Stayed 5 nights in Feb 2024
Response from GM on Feb 20, 2024
It brings us immense joy to hear that you had an amazing experience at the SureStay San Francisco Marina District! We are thrilled to know that our hotel's perfect location made it easy for you to visit various local attractions. We eagerly look forward to welcoming you back for yet another enjoyable experience in the near future.

10/10 Excellent

Jorge, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and staff. Parking at the property is limited but I parked on the streets with no problem. Will stay again if I visit the city
Stayed 2 nights in Feb 2024
Response from GM on Feb 16, 2024
Thank you for sharing your great feedback. Your kind words regarding our hotel location and staff mean a lot to our entire Team. We strive to provide the best experience for all of our guests and are very excited to have provided you a memorable stay.

6/10 Okay

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Limited parking sucks & I wasn’t able to get a key for my room I had to be let in every time by a worker. It was a decent stay other than those two things
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Thank you for taking the time to share your comments about your recent stay with us. We are sorry you encountered the limited parking spaces available. Our goal is to provide outstanding hospitality in all areas of our hotel. We are grateful for your feedback as we continually strive to improve our efforts. We provide details regarding parking on our website. Our hope is that our guests will have this information prior to booking with us. We also regret the lock problem you faced and will resolve the issue. We hope to have another opportunity to better your experience with us the next time your travels bring you back to our hotel.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 5, 2024
Dear David,On behalf of our entire team, I would like to apologize for failing to meet or exceed your expectations. It is always our goal to be our guests home away from home and we are very sorry to have let you down. We would like to speak with you directly regarding the matter and request that you reach out to the General Manager using our hotel phone number. We look forward to having the opportunity to regain your trust.

8/10 Good

Angela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean
Stayed 1 night in Feb 2024
Response from GM on Feb 3, 2024
Thank you for sharing your great feedback. Your kind words regarding our rooms and cleanliness mean a lot to our entire Team. We strive to provide the best experience for all of our guests and are very excited to have provided you a memorable stay. We hope to see you again soon. Travel Safe!

4/10 Poor

Angela

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The parking was way to tight
Stayed 1 night in Jan 2024
Response from GM on Feb 3, 2024
Thank you for taking the time to share your comments about your recent stay with us. We are sorry you encountered the limited parking spaces available. Our goal is to provide outstanding hospitality in all areas of our hotel. We are grateful for your feedback as we continually strive to improve our efforts. We provide details regarding parking on our website. Our hope is that our guests will have this information prior to booking with us. We hope to have another opportunity to better your experience with us the next time your travels bring you back to our hotel.

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for your money, current rating doesn’t reflect the updates done to this property. Newley renovated rooms, small breakfast but fruit options were actually of good quality. Make sure to arrive early if you plan on using the free parking as it’s very limited. Only complaints are the large gaps below the doors that allow a lot of sound in and some sort of protein option at breakfast would be great. Within walking distance of the piers and views of the bridge. Would stay here again for sure.
Response from GM on Feb 1, 2024
It brings us immense joy to hear that you had a great stay at the SureStay San Francisco Marina District! We are thrilled to know that our hotel's perfect location made it easy for you to visit various local attractions. Your feedback regarding the condition of the room is greatly appreciated. Wonderful to hear the parking added to the convenience of your stay. We will use your feedback to improve the hotel experience. We eagerly look forward to welcoming you back for yet another enjoyable experience at our hotel in the near future.

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Jan 2024
Response from GM on Jan 26, 2024
Thank you for being our guest at the SureStay San Francisco Marina District. We are happy to see the 5/5 stars!

10/10 Excellent

Jamie

Stayed 3 nights in Jan 2024
Response from GM on Jan 23, 2024
Thank you for being our guest at SureStay San Francisco Marina District and for sharing your 5/5 star review.

8/10 Good

Islyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The check out. I still have not received a final bill or anything
Stayed 1 night in Jan 2024
Response from MGR on Jan 10, 2024
Thank you for being our guest at SureStay San Francisco Marina District and for your feedback. We are happy to see the 4 out of 5. The receipt is provided by the booking site you used. If you have any questions, please contact the hotel. We hope to host you again and provide a 5 out of 5 experience. Thank you!

8/10 Good

Marco

Traveled with family
Liked: Cleanliness, staff & service
good location, structure is dated, basic breakfast
Stayed 3 nights in Dec 2023
Response from MGR on Jan 10, 2024
Thank you for sharing your feedback. We are happy you liked our location. The Marina District has many restaurants and is close to major attractions. We work hard to improve our hotel appearance. We hope you enjoyed our recently renovated rooms; and hope to see you again soon. Travel Safe!

6/10 Okay

Ahmed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MGR on Dec 30, 2023
Thank you for reviewing our hotel. We would like to get your feedback regarding your stay with us and hope you can reach out so we can provide a better guest experience for future guests.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay for one night, was a little noisy at 9am but thats it. parking on site was convenient.
Stayed 1 night in Dec 2023
Response from MGR on Dec 24, 2023
Thank you very much for taking the time to share your wonderful feedback following your most recent experience at SureStay San Francisco Marina District. I’m delighted we had the opportunity to welcome you and that you had such a great time. We are glad to hear you enjoyed the parking we have available onsite. Thank you for sharing your feedback and helping us improve the hotel.

4/10 Poor

Manasa

Stayed 5 nights in Dec 2023
Response from MGR on Dec 20, 2023
Dear Manasa, On behalf of our entire team, I would like to apologize for failing to meet or exceed your expectations. It is always our goal to be our guests home away from home and we are very sorry to have let you down. We would like to discuss further about your experience and ask to contact us directly.

4/10 Poor

Lorraine

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from MGR on Dec 24, 2023
Thank you for taking the time to review our hotel. We are sad to see the score and would love to hear your feedback regarding your stay. Please call the hotel and ask for the GM to get more info regarding your experience with us. Thank you

4/10 Poor

Alan

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bright Lights
We arrived at the hotel as they were updating the hotel, painting and renovating. If we had had been advised of this or had the opportunity to change hotels, we might have looked at another hotel. I am not having a go at the people who were running the hotel. They were more than helpful. One of the biggest issues i found was the lights on the walls in the entrance to the rooms. Your curtains are not good enough to keep the light out. It was like daylight at night in our room. You need to address this problem with better window furnishing or reduce the power of the lights.
Stayed 3 nights in Oct 2023
Response from MGR on Dec 24, 2023
Thank you for choosing us for your recent visit. We appreciate your detailed feedback and regret reading that your experience was less than spectacular. Our sincere apologies for not notifying you about the renovation. We will use your feedback regarding the hallway lights and the window curtains in the rooms and find a solution for a better guest experience. On a positive note, we are delighted that out staff provided a helpful experience. However again we truly apologize for the challenges you faced with your recent stay. Rest assured; we will address this internally to ensure a better experience in the future. Thank you for sharing your insights, and we hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 24, 2024
Thank you very much for sharing your 5/5 star review. We are happy to know that you enjoyed your most recent stay with us!

8/10 Good

Luis, Alajuela

Traveled with family and small children
Liked: Cleanliness, staff & service
Es un hotel, para turismo. De esos que son para llegar a formir únicamente. La atencion es muy buena, los muchachos siempre atentos y amables, buscando ofrecer ayuda siempre. Todos los dias limpiaron la habitacion, en general todo esta bien. No ofrecen falsas espectativas, son claros en lo quebofrecen, el parqueo es limitado, pero ellos son claros en eso. De repente, si acomodan el sotano les cabria un carro mas o dos, lo otro que si deberian hacer, es velar poraue los huéspedes se parqueen bien por 3l bien común.
Stayed 3 nights in Jan 2024
Response from GM on Jan 12, 2024
Thank you very much for taking the time to share your wonderful feedback following your most recent experience at SureStay San Francisco Marina District. I’m delighted we had the opportunity to welcome you and that you had such a wonderful time. It makes us so happy to hear that your experience was 4-stars as our staff takes a lot of pride in the service we provide on a daily basis. We will use your comments about the parking to provide a better guest experience for future guests. It was our immense pleasure to host you and we look forward to welcoming you back again in the near future. Thank you again!

4/10 Poor

Heike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from MGR on Dec 24, 2023
Thanks for reviewing our hotel. We would like to get some feedback regarding your stay with us and ask if you can contact us. Please ask for the GM. We hope to serve you in the near future.

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Since the motel didn’t exist under the name anymore when we booked it, we weren’t expecting much. It’s being updated right now and the franchise will be switched. Our room was nice and clean and very quiet. The breakfast could have been better, no milk, just a few apples and pasteries
Stayed 1 night in Oct 2023
Response from MGR on Dec 24, 2023
We are happy to know that you enjoyed your most recent stay with us! Your kind words about our cleanliness and the quietness will be personally shared with our team during our morning huddle. We sincerely value your feedback regarding the breakfast and have made adjustments to improve the guest experience. We look forward to being of service to you again soon.