Ratings based on 815 Verified Reviews

3.5 out of 5
70% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from new mexico

Great location-walked to beach, Fisherman wharf.

Posted Feb 10, 2018
Pros: good safe area. Can find public transportation to get you places too far too walk
Cons: Outside corridors need cleaning up
Location: Chestnut street very close for great bars and restaurants. Walk to Marina and view the Golden Gate Bridge.
Fun stay in the city. There are both quiet rooms and traffic-loud rooms. Bring ear plugs!
Comment from Hotel Management
Feb 12, 2018 by Guest Experience Manager, Hotel Management
Our location is definitely one of the fantastic things about our hotel. We are so lucky to have a property in the heart of San Francisco, and we hope that this will entice you to stay with us again when you are next in town. Best wishes, Hotel Management
3 out of 5
by A verified traveler

People were nice

Posted Jan 5, 2018
Pros: People
Cons: Quality work in paining and remodeling. not done very welll
We didn't care to much about a fancy hotel since really your there to sleep and clean up. This room was so sad. 1) Bedding was torn. Blood stains and cigarette burns on the comforter. 2) the bathroom was remodeled.. Sorta. The cabinet they bought was to big so they switched the door on the hinges. Wasn't attach completely and door knob was broke. Afraid to get locked in. Screws for the shower curtain were half in. paint splashed over tile. Tape remaining from where they painted. 3)Free breakfast, was average for free breakfast but the room where you got this from was in the same area that you check in. Held two people barely. No place to eat there and no table in the room. Had to sit on bed to eat. 4)room was so small. My head was 2ft from the bathroom door. 5) so called closet had a chair under so hardly usable. The people at the desk were super nice and helpful in telling directions and getting around the city. No issues there at all. San Fran is super expensive so i guess that what ya get.
Comment from Hotel Management
Jan 11, 2018 by Guest Experience Manager, Hotel Management
Thank you for your feedback regarding your stay with us. Naturally, I am thoroughly disappointed to learn that your experience did not live up to your expectations. Your review is highly valued and we welcome constructive feedback from all our guests in order to ensure we deliver the highest standard of product and service possible. I would appreciate the opportunity to restore your faith in our hotel and I hope to welcome you back to the hotel, for a better stay, when you are next in town. Best wishes, Hotel Management
3 out of 5
by A verified traveler from Sacramento,CA.

Ode to the hotel

Posted Nov 26, 2017
Pros: What I liked was that it had a coffee maker, a min-fridge,and a small microwave.
Cons: The continental breakfast was not provided as stated timewise.
It is an older hotel; looks like it was built in the late 40s' or 50s'. It was clean, had hardwood flooring, some minor upgrades. The bed was comfortable. The pillows on the bad could have been replaced..They were old and worn. The fan in the bathroom was non-operable.
Comment from Hotel Management
Dec 3, 2017 by Guest Experience Manager, Hotel Management
We do occupy an older building, but we work very hard to maintain and clean it to the very highest possible standard, and we are pleased with your comment that your room was clean. We are sorry that there were a couple of maintenance issues during your stay, but we are happy that you enjoyed the facilities of your room. We hope to be your hotel of choice for future visits to San Francisco. Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great location

Posted Nov 23, 2017
Great location and comfortable great staff, free parking close to public transportation
Comment from Hotel Management
Nov 27, 2017 by Guest Experience Manager, Hotel Management
Thank you for sharing your review. I was delighted to learn that your stay was up to your expectations and that you were so pleased with our location, our parking facility, and of course, our wonderful team. We are already looking forward to your next visit! Kind regards, Hotel Management
1 out of 5
by A verified traveler from California

I paid extra for a jacuzzi and it was filthy!

Posted Nov 20, 2017
I was way over charged for this room with false expectations. I would never recommend anyone to stay at this hotel. All the staff was very rude! I will never book through Expedia again!
Comment from Hotel Management
Nov 27, 2017 by Guest Experience Manager, Hotel Management
Our team are very sorry to hear that you did not experience the hospitable service and friendly interaction with our staff that we always strive to provide. This is most disappointing feedback, but we want to be aware of any issues that arise for our guests, so your comments are most useful in our continual quest to provide the perfect guest experience. We hope that you will enjoy better hospitality on a future visit. Best wishes, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

inexpensive

Posted Nov 20, 2017
Location: Was ablee to use public transportation to get to places like Fisherman's Wharf.
This would be the place to stay if all you need are the basics. Had a fridge and microwave, hair dryer. The place was clean. No elevator. Glad I was on the first floor.
Comment from Hotel Management
Nov 27, 2017 by Guest Experience Manager, Hotel Management
Thank you for staying with us, we're very pleased to have been such a suitable property for your stay in San Francisco. There's nothing better than knowing that you've found a safe, clean, and comfortable place with great amenities to stay during your travels. If you're ever in the city again, we'd love to welcome you back. Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
Helpful staff and courteous behavior, enjoyed my stay!
Comment from Hotel Management
Nov 21, 2017 by Guest Experience Manager, Hotel Management
We are delighted to have been such a great choice of hotel for you, and to hear that we met your needs so well. Thank you for your review, we would love to welcome you back for another great stay very soon. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

good location,good price

Posted Nov 14, 2017
hotel staff was nice and check in and out was easy. parking was an interesting experience. area only fits about 15 cars and it is super tight. had to have my son direct me into spot and then he helped another family park their minivan. took lyft to go out because i did not want to lose my parking spot. convenient location at a reasonable rate.
Comment from Hotel Management
Nov 18, 2017 by Guest Experience Manager, Hotel Management
It was our pleasure to be your host on your recent visit. We are happy that everything was to your liking, apart from our parking facility. We would dearly love to have more parking available for our guests, but, unfortunately, space around our hotel is very much at a premium. We are very sorry for the inconvenience that this caused you. We hope that this will not deter you from staying with us again, we would love to host you on a future occasion. Best wishes, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from salen,or

Functional

Posted Nov 10, 2017
Ok for brief overnight. Manager is great. Parking convenuent
Comment from Hotel Management
Nov 16, 2017 by Guest Experience Manager, Hotel Management
We're delighted that you had such a pleasant stay with us. Thank you very much for your feedback, we look forward to welcoming you back when you are next in the city. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Belfast Northern ireland

Great hotel for sightseeing

Posted Nov 8, 2017
This hotel is on lombard street, close to bus tour stops and public transport options. The staff were friendly and the room clean. The hotel has no lift but isn't too high even if your at the top. For the price (compared to other hotels in San Francisco) was brilliant.
Comment from Hotel Management
Nov 13, 2017 by Guest Experience Manager, Hotel Management
We are delighted to have been such a great choice of hotel for you, and to hear that we met your needs so well. Thank you for your review, we would love to welcome you back for another great stay very soon. Best wishes, Hotel Management