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Reviews of Travelodge by Wyndham San Francisco Bay

2 out of 5
Travelodge by Wyndham San Francisco Bay
1450 Lombard St, San Francisco, CA

Reviews

7.6

Good

Rating 10 - Excellent. 280 out of 1000 reviews" "
Rating 8 - Good. 390 out of 1000 reviews" "
Rating 6 - Okay. 207 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine, clean and very handy for what we wanted. I don’t like having to pay extra to park the car, $25 for one night, no mention of it during booking the motel.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 8, 2024
Dear John, we're pleased to hear that you found our property clean and convenient for your needs. However, we apologize for any inconvenience caused by the parking fee. Your feedback is valuable to us, and we'll take it into consideration as we strive to enhance the guest experience. Our hotel administration has been notified of this matter accordingly. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to see you and serve you better at Travelodge by Wyndham San Francisco Bay on your next visit!Best Regards,Customer Care Team

8/10 Good

Manuel, Portland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good place to stay for a couple days. Close to fisherman's warf many tourists attractions.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Dear Manuel, thank you so much for taking the time to review your stay at Travelodge by Wyndham San Francisco Bay. We are aware that our convenient location provides our guests with the chance to explore tourist attractions in the city. We are glad to learn that this worked out perfectly for you, allowing you to truly enjoy what San Francisco offers, along with a clean and comfy stay. We were delighted to host you and would be more than happy to serve you again on your next trip!Best Regards,Customer Care Team

6/10 Okay

Graham

Traveled with partner
Liked: Cleanliness, staff & service
Very standard Traveloge. Decor looking tired and needing a refresh. However, the reception staff were friendly and the cleaning crew did a good job. Great location for the hop on hop off bus tour of San Francisco. Good downtown location.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Dear Graham, thank you for choosing to stay with us and for sharing your feedback. We're glad that you found our staff friendly and our rooms clean, and that you were pleased with our convenient downtown location. We apologize for any inconvenience caused by the outdated decor, and we appreciate your understanding as we work to make improvements. Your feedback is important to us, and we'll use it to enhance the guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team

10/10 Excellent

Joel

Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 8, 2024
Hey Joel, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Travelodge by Wyndham San Francisco Bay!Best Regards,Customer Care Team

10/10 Excellent

Alberto, Penitas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay while visiting San Francisco.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 21, 2024
Dear Alberto, we are delighted to know that you have the best review for us on your stay. We must provide a well-maintained, lovely space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Travelodge guest experience in San Francisco. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

6/10 Okay

Mario

Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 21, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Arturo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Came here not knowing what to expect for an Inn but all of the employees were very friendly and helpful. Walls are somewhat thin so you can hear your neighbors next door but other than that overall it’s a good place. Great location, adjacent to all attractions, and a great Ramen shop just across the street.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Arturo, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our employees friendly and helpful. We apologize for any inconvenience caused by noise disturbances from neighboring rooms. Your comfort is important to us, and we'll look into ways to address this issue to ensure a more peaceful stay for our guests in the future. We're delighted that you enjoyed our convenient location and nearby attractions. It is lovely to hear our guests acknowledge the delight of choosing to stay with us, so we look forward to hosting you again and delivering a magnificent guest experience. Best Regards,Customer Care Team

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are super friendly.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Feb 22, 2024
Hi Dawn, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Travelodge by Wyndham San Francisco Bay with the finest of our amenities and resources!Best Regards,Customer Care Team

10/10 Excellent

Anais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager let hs change rooms because we found hair in the bed. It was nice of him.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 9, 2024
Dear Anais, thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the cleanliness issue in your initial room. We are pleased that our manager was able to accommodate your request to change rooms promptly. Providing exceptional service and ensuring our guests' comfort is our priority; your positive feedback about the resolution of this issue is greatly appreciated. We hope you decide to join us again so that we can give you a complete guest experience!Best Regards,Customer Care Team

2/10 Terrible

Memory

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear Irene, we are happy to have hosted you and served you well at Travelodge by Wyndham San Francisco Bay. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team

4/10 Poor

Sofia

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 9, 2024
Dear Sofia, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Customer Care Team

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Jan 9, 2024
Hey Felipe, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Travelodge San Francisco Bay!Best Regards,Customer Care Team

8/10 Good

Oscar

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 25, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Randell

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Young guy at front desk was rude, gave me a room with beds unmade, room was dirty.
Stayed 4 nights in Nov 2023
Response from Customer Care Team on Dec 1, 2023
Dear Randell, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions and front desk services were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Customer Care Team

8/10 Good

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was big , it was clean and the area was really calm . Near to most places and safe. The service was good , people was polite and friendly.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 20, 2023
Dear Mayra, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean, spacious, convenient, and peaceful accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate and appreciate our courteous staff services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Travelodge by Wyndham San Francisco Bay on your next visit!Best Regards,Customer Care Team

10/10 Excellent

MA CATALINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and great location to enjoy the Golden Gate
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 14, 2023
Dear Guest, thank you so much for taking the time to review your stay at Travelodge San Francisco Bay. We are aware that our convenient location provides our guests with the chance to explore tourist attractions in the city. We are glad to learn that this worked out perfectly for you, along with a clean and comfy stay. We were delighted to host you and would be more than happy to serve you again on your next trip!Best Regards,Customer Care Team

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 7, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Tess, Union City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice bed, not bad for basis accommodation. The $25 parking fee per day is kind of hefty, and availability is limited. Considering it is close to San Fransisco Fisherman Wharf area, where finding parking is difficult, the fee is still acceptable, but you should be aware if the before you book.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 7, 2023
Dear Tess, thank you for your review appreciating our accommodations and your understanding of our parking fee. Based on your feedback, we will continue to review our parking policies to ensure they are communicated clearly to our guests. We look forward to the opportunity to welcome you back for a more pleasant stay in the future.Best Regards,Customer Care Team

8/10 Good

Gailline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 7, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
I did not even go in! The place is run down looks to be a restaurant that used to be downstairs that is boarder up i went to travel lodge and rented a decent room! It appears that the only thing holding this fleabag hotel up is termites holding hands!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 22, 2023
Im sorry you had a bad experience at the other hotel Im glad you came and stayed at our travelodge. Thank you.

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oct 2023, clean, off Lombard and VanNess made it easy to get anywhere. The BigBus drops off and on just down the street (3min walk), so we were able to leave the car and be gone all day.. clean rooms, nothing sketchy or suspicious. Did bed bug check and it was clean. Staff vere very friendly.
Stayed 3 nights in Oct 2023
Response from Customer Care Team on Oct 18, 2023
Dear Suzanne, we greatly appreciate your feedback and are delighted to hear that you had a positive experience during your stay. We would like to express our gratitude for your kind words about our clean rooms, friendly staff, and convenient location. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Travelodge by Wyndham San Francisco Bay with the finest of our facilities and resources!Best Regards,Customer Care Team

4/10 Poor

Delilah

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 11, 2023
Dear Delilah, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. We are sorry if any of our facilities or amenities were outdated or needed to be upgraded. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards,Customer Care Team

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position attentive staff (mostly)
Evening check in was disappointing as male attendant was not friendly at all, however stay was rescued next day by Lorette who was respectful, friendly, super helpful, listened to our wishes and worked with Magdalena and Carmen to clean our first room and move us to slightly better room with a small outdoor space. All three are huge assets to this Travelodge and we thank them for their customer service efforts.
Stayed 3 nights in Sep 2023
Response from Customer Care Team on Oct 6, 2023
Dear Anthony, we're grateful for your detailed feedback about your stay and the interactions with our staff. We apologize for the initial disappointment during check-in but are pleased to hear that Lorette, Magdalena, and Carmen were able to assist you and make your stay more enjoyable. We truly value their dedication to providing exceptional customer service, and we'll be sure to recognize their efforts. Your feedback is important, and we look forward to the opportunity to serve you even better in the future.Best Regards,Customer Care Team

8/10 Good

Blaz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We quite liked the the room in general. It was big enough, clean and the beds were comfortable. We liked the safe and the coffee machine. We missed a fridge a little and the bathroom was quite tight but still ok. We didn't like that our room (202) was right above the roof of the nearby restaurant with the big air con external unit. Luckily it didn't operate frequently as it was quite noisy even with the window closed. Maybe in the hotter days this could be a problem.
Stayed 3 nights in Sep 2023
Response from Customer Care Team on Oct 3, 2023
Dear Blaz, we're thrilled to hear you had a positive experience during your stay, enjoying the spacious and clean room, comfortable beds, and amenities like the safe and coffee machine. We apologize for the lack of a fridge, the small bathroom, and the noise from the nearby restaurant's air conditioning unit; we will investigate options to sort out the inconvenience caused by these issues. We realize that this was challenging for you, so we shall take all essential steps to look into these matters and rectify the situation without fail. We would be pleased to host you again when you arrive in San Francisco with a comfortable guest experience, undisturbed and worth every penny.Best Regards,Customer Care Team

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel room was clean and comfortable, bed was very comfy. It is in a good location that is in walking distance to Pier 39, Fisherman's Wharf and Cable cars. it was quiet at night so we got a good nights sleep. Room was an older style but was fine.
Stayed 3 nights in Sep 2023
Response from Customer Care Team on Sep 28, 2023
Dear Tracy, thank you for choosing our hotel during your visit to San Francisco! We're thrilled to know that you found your room clean and comfortable and that our convenient location made it easy for you to explore the city. Your restful night's sleep is our goal, and we appreciate your understanding of our room's old-fashioned style. We hope that no other disturbances hindered your experience with us. Let us know when you're revisiting Travelodge by Wyndham San Francisco Bay so we can arrange peaceful accommodation for you again.Best Regards,Customer Care Team

6/10 Okay

Victor

Traveled with partner
Disliked: Amenities
I would not recommend this property. The walls are paper thin and could here the people and there television all night from our room. Very dated and old fashion premises
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 28, 2023
Dear Victor, we're genuinely sorry to hear that your recent experience at our property did not meet your expectations. Your feedback regarding noise disturbances from other rooms and the dated state of our property has been duly noted, and we apologize for any discomfort you experienced. We continuously strive to improve our facilities, and your comments help us in this regard. If you reconsider staying with us in the future, we'd love another opportunity to provide you with a more satisfying stay.Best Regards,Customer Care Team

6/10 Okay

Rene

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, poor condition
Great location within a few blocks of the Wharf and Pier 39. Okay hotel for the outrageous price, but that's the norm in the area. There were not sun curtains in the room so it was either draw the blackout shades and be in pitch black, or be exposed and let people walking by see into our room. When we checked in, there was tissue paper stuffed into the peephole in our door. Not exactly a pleasant feeling.
Stayed 3 nights in Sep 2023
Response from Customer Care Team on Sep 25, 2023
Dear Rene, thank you for taking the time to provide feedback on your recent stay with us. We're delighted to hear that you appreciated our hotel's great location, which makes it easy to explore popular attractions like the Wharf and Pier 39. However, we apologize for the inconvenience you experienced with the lack of sun curtains in your room, and we'll certainly look into options for improving the privacy and lighting in our rooms. Your feedback about the tissue paper in the peephole is concerning; rest assured that we will address this issue immediately to ensure a more pleasant and secure experience for our guests. We appreciate your valuable input, which helps us make necessary improvements to provide a better overall experience. We hope you'll consider staying with us again in the future and allowing us the opportunity to exceed your expectations.Best Regards,Customer Care Team

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Customer Care Team on Sep 26, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The location is convenient but not the best (it’s San Francisco which has gotten rougher). The hotel was very basic, no mini fridge, no microwave, TINY bathroom. Staff was friendly though.
Stayed 2 nights in Aug 2023
Response from Customer Care Team on Sep 5, 2023
Dear Scott, thank you for sharing feedback on your recent stay with us. We're glad you found our location convenient, although we understand that San Francisco can present unique challenges. We apologize for any inconveniences you experienced due to the room's basic amenities and its size. Guest comfort is important to us, and we will take your comments into consideration for future improvements. We appreciate your kind words about our friendly staff, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team

6/10 Okay

Kent

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 31, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Benjamin

Business traveler
Mislead
Dont be fooled by cheaper price they charge u to park your car so its really not cheaper
Stayed 1 night in Aug 2023
Response from Customer Care Team on Sep 1, 2023
Dear Benjamin, we apologize for any confusion regarding parking fees. We strive to provide transparent pricing, and we will review our communication to ensure that guests are well-informed about any additional charges. We appreciate your feedback and will work to enhance our guest experience in this regard.Best Regards,Customer Care Team

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 23, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Krystie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. The room was very spacious and clean, although there was an unusual septic/sewage smell in our bathroom that never let up; our bathroom also didn’t have a fan or window. That being said, we spent very little time in our room. We were looking for a comfortable, clean room with no frills for a few nights in San Francisco, it was exactly what we needed. The pizza place next door is delicious!
Response from Customer Care Team on Aug 3, 2023
Dear Krystie, we're pleased to know that our lovely location and spacious, clean rooms met your needs during your time in San Francisco. However, we apologize for the unpleasant smell and the lack of a fan or window in your bathroom. We'll make due amends for this inconvenience to ensure a more pleasant experience for our future guests. We appreciate your compliments on our cozy accommodations and the nearby pizza place. It is our pleasure that you enjoyed your stay despite these concerns. If there is anything else we can do to enhance your experience, please do not hesitate to reach out. Our team hopes to see you and serve you better at Travelodge by Wyndham San Francisco Bay on your next visit!Best Regards,Customer Care Team

8/10 Good

Maritza

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great place
We usually stay at this hotel! Have never had any issues with booking. Wish they were more clean .
Stayed 3 nights in Jul 2023
Response from Customer Care Team on Jul 26, 2023
Dear Maritza, we are thrilled to have you as a loyal guest of our hotel and appreciate your continued support. We apologize for the cleanliness concerns you experienced during your stay. Our housekeeping team will be alerted to ensure that our rooms meet the highest standards of hygiene that our guests expect and deserve. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to welcome you back soon for an even more pleasant stay.Best Regards,Customer Care Team

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay. Has some good views from the rooms. Had a nice view of the golden gate bridge. And it a nice walking distance from pier39 and surrounding areas.
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 26, 2023
Dear Samantha, we are pleased that you thoroughly enjoyed your time at Travelodge by Wyndham San Francisco Bay. We appreciate you letting us know how satisfied you were with our pleasant accommodations, the beautiful view from our room, and convenient location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to San Francisco.Best Regards,Customer Care Team

4/10 Poor

Trang

Traveled with family
Disliked: Property conditions & facilities
If you hungry, you want warm food they don’t have microwave, in room they don’t have sandals for customers,
Stayed 2 nights in Jul 2023
Response from Customer Care Team on Jul 18, 2023
Dear Trang, thank you for your feedback. We apologize for any inconvenience caused by the lack of a microwave in the room. We'll take your suggestion into consideration as we work to enhance our guests' experience. We regret any inconvenience caused by the absence of sandals and will explore options to provide them for our customers in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Customer Care Team

2/10 Terrible

MELANIA

Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 27, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and even gave us advice on places to visit during our stay.
Stayed 7 nights in Jun 2023
Response from Customer Care Team on Jul 10, 2023
Hi Jennifer, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Travelodge by Wyndham San Francisco Bay with the finest of our facilities and resources!Best Regards,Customer Care Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 7, 2023
Dear Susan, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to San Francisco so we can deliver an incredible Travelodge guest experience!Best Regards,Customer Care Team

10/10 Excellent

Lana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room we stayed in was larger than most we have stayed in
Response from Customer Care Team on Jul 3, 2023
Dear Lana, thank you for letting us know you had a great stay at Travelodge by Wyndham San Francisco Bay. We're glad our spacious accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

6/10 Okay

Mary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
very dirty smelly room. trashy inside and out. front desk personel was awesome, very helpful but i would not stay there again. guest staying there very questionable.
Stayed 1 night in Jun 2023
Response from Customer Care Team on Jul 3, 2023
Dear Mary, we apologize for the issues you encountered during your stay. It's disheartening to learn that your room conditions did not meet our hygiene standards. We take cleanliness seriously and have addressed this matter with our housekeeping team to ensure it doesn't happen again. On a positive note, we're glad to hear that our front desk personnel provided excellent service and were helpful throughout your stay. We value your concerns and hope you'll give us another chance to exceed your expectations on your next visit.Best Regards,Customer Care Team

10/10 Excellent

Curtis, Los Altos

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Customer Care Team on Jun 28, 2023
Dear Curtis, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Travelodge by Wyndham San Francisco Bay. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer Service was great
Stayed 1 night in Jun 2023
Response from Customer Care Team on Jun 21, 2023
Hi Maria, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Travelodge by Wyndham San Francisco Bay with the finest of our facilities and resources!Best Regards,Customer Care Team

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Customer Care Team on Jun 16, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

perla

Liked: Cleanliness, staff & service, property conditions & facilities
Tv no working
Stayed 1 night in May 2023
Response from Customer Care Team on Jun 1, 2023
Dear Perla, thank you for taking the time to rate your recent stay at our hotel. We are sorry about the faulty TV in the room; please know that we will be looking into this. We appreciate your feedback and hope to resolve this issue at the earliest. We look forward to welcoming you back to Travelodge by Wyndham San Francisco Bay soon.Best Regards,Customer Care Team

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got the job done
Exactly what I expected. Booked because I needed a place to stay for a conference. I was a bit worried about noise, I carefully read reviews and this seemed the best bet. Despite a bit of daytime noise, it was super quiet at night and I slept super-well. Service was simple and efficient. As an added bonus, I found myself becoming a regular at Chicos Pizza which was right next door, so often I found myself in need of a slice, delicious and convenient.
Stayed 2 nights in May 2023
Response from Customer Care Team on May 29, 2023
Dear Steven, thank you for choosing to stay with us during your conference. We're delighted to hear that our hotel met your expectations and provided a quiet and comfortable environment for a good night's sleep. We're also glad you were greatly impressed by our customer service and the convenience of the next-door pizza place. Your satisfaction is important to us, and we appreciate your positive feedback. Let us know the next time you're coming to San Francisco so we can deliver an incredible Travelodge guest experience!Best Regards,Customer Care Team

8/10 Good

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple, clean and accommodating. Great place to use as a base to see the city.
Stayed 2 nights in May 2023
Response from Customer Care Team on May 23, 2023
Dear Paul, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Travelodge by Wyndham San Francisco Bay. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our property and customer service makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Customer Care Team on Jun 6, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team