Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, sun loungers
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Reviews of Isla Mazatlan Residence Club

4 out of 5
Isla Mazatlan Residence Club
Paseo de La Isla #1, Marina Mazatlán, Mazatlán, SIN

Reviews

8.6

Excellent

Rating 10 - Excellent. 35 out of 60 reviews" "
Rating 8 - Good. 12 out of 60 reviews" "
Rating 6 - Okay. 8 out of 60 reviews" "
Rating 4 - Poor. 1 out of 60 reviews" "
Rating 2 - Terrible. 4 out of 60 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paola

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Raymond

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Jonattan

Traveled with family
Disliked: Cleanliness, room comfort
HONEST REVIEW
PLEASE DO NOT STAY HERE ITS TERRIBLE. There are no staff to help with anything. The villas are located inside a shared premises with other property including a elderly living complex. The pool was disgusting, the villa itself was dirty and old. We had to leave after being there for two hours because we didn’t feel safe at all!!
Stayed 2 nights in May 2022
Response from IMRC on Jun 1, 2022
Hi Jonattan. Thank you for your comments, however, we believe that they are not entirely correct. You see, our development is listed as one of the best places to rest in Mazatlan. Maybe that's why our neighbors across the street is a care home for the elderly. Maybe, if what you were looking for was noise and excited people, you were definitely not in the right place. The pool has daily maintenance to keep it clean and within our Villas we not only care about keeping it clean but our health certificate requires us to always keep it that way. Finally, as mentioned in our description, our office does not work 24 hours, but there are always security personnel available at all hours to help in whatever our guests require. To this day, we don't know what help you needed because you never asked for it, and we usually assume that every guest knows how to use a regular key to open a door, turn on a TV or use a microwave oven. We look forward to serve you on another occasion.

10/10 Excellent

EVA Amelia

Traveled with partner
Liked: Amenities, property conditions & facilities
The property at Isla Mazatlan residence is very comfortable and away from the main strip. If you are looking to relax and not be near too many people this is perfect. The marina view is beautiful. The villa we stayed in was spacious.
Stayed 2 nights in Apr 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, room comfort
Bad check in
The check in was terrible. The guard at entrance did not recognize our reservation. Hotels fixed the problem! Thank you
Stayed 1 night in Nov 2021

10/10 Excellent

Karla

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place is excellent and very well located, and staff were super helpful and polite. Would totally stay there again and recommend
Stayed 1 night in Nov 2021

8/10 Good

Devyn

Traveled with family
Liked: Cleanliness, room comfort
Very nice experience and good for young families
Very big property. The pool and play gym was right outside our room which was wonderful for the kids. The property was a little old but very clean. The only issue was the air conditioning wasn't working downstairs, however the management helped rectify the situation. When traveling with animals and children, I definitely recommend this property.
Stayed 1 night in Apr 2021

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, room comfort
NOT a hot tub.
Everything was great except the “hot” tub was never actually hot at all. Disappointed as this was the main reason we booked this place
Stayed 1 night in Mar 2021

10/10 Excellent

Mary

Liked: Cleanliness, room comfort
Wonderful Isla Mazatlán Residence Club
Very clean and beautiful house. Greeting was wonderful. The restaurant is exceptional. I love this Isla Mazatlán.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff - from the ladies in the office to the security at the gates, every member of the staff that we encountered was friendly and very helpful. the units were clean and comfortable. We did have an issue with the dishwasher in one unit and the water heater in the other. Both issues were immediately addressed with a quick call to reception. The on site restaurant Las Tostaderia is fabulous! The food is delicious and they have live entertainment on the weekends. Definitely a place to visit. There are several other restaurants and night spots just a short walk across the marina bridge. The Italian restaurant, La Mona, is fun and has great food and drinks! One perk that we took advantage of, and highly recommend, was the use of the beach at the El Cid resort. Go early and plan to stay for the day. On the downside, and nothing that really draws away from property at all, just something a visitor should know in advance, the units are not on the "main road" and as such, unless you have a car, you need to make arrangements in advance for transportation around Mazatlan. Also the units were lacking in kitchen supplies, not a major problem just something to be aware of and easily remedied with a quick trip to Walmart. All and all, we had a wonderful vacation!
Stayed 6 nights in Dec 2019
Response from rsv on Jan 8, 2020
Thanks a lot for your comments, hope to see you soon.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Stayed 1 night in Oct 2019
Response from rsv on Dec 12, 2019
thank you so much for your comment, see you soon!

10/10 Excellent

Gerald, Los Angeles

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location of the resort , away from all the noise of the night life. Also the staff was very prompt in attending to my needs . The room was HUGE !! Loved the size. The only downside is that it’s getting older, might need to get some attention in the near future.
Stayed 4 nights in Nov 2018
Response from Reservations on Dec 12, 2018
Dear Gerald, thank you so much for coming, it was a pleasure!

10/10 Excellent

Jill, Washington State

Liked: Cleanliness, property conditions & facilities, room comfort
excellent place to stay, very attractive, clean and well decorated , very secure gated community, allows pets if fit criteria. Only problem is the number of levels for people who have trouble with stairs.
Stayed 1 night in Oct 2018
Response from Reservations on Nov 8, 2018
Thank you so much for staying with us, was a pleasure.

6/10 Okay

steven, San Diego

Liked: Cleanliness, staff & service
Large unit, lovely setting, nice layout. the air conditioning was insufficient to keep the place cool, even when left on high setting for overnight. A lot of 'little things' not quite right, furnishings showed wear and tear. If your expectation is that this is a Ritz-Carleton you will be disappointed, but if you are OK with a more 'Mexican' luxury experience its a good value. It was quiet, except for the droning air conditioner.
Stayed 1 night in Sep 2018
Response from Reservations on Nov 8, 2018
Thank you so much for staying with us, was a pleasure, we will take note about your comments.

10/10 Excellent

Daniel, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent secluded place...great for a family stay
This place was beyond our expectations. The room was ENORMOUS and clean. The hot tub was amazing. The restaurant was within walking distance and though it didnt look like much the portions were fairly big and the food was incredible. I would definitely recommend this place for those who want to go to Mazatlan but want to stay away from the strip as we did. I think this place is awesome for kids as they have a pool as well and plenty of green to play on. My wife enjoyed the smell of the beach the entire time we stayed here as well.
Stayed 2 nights in Feb 2018
Response from Reservations on Mar 23, 2018
thank you so mucho for your comment, it was a pleasure to be your hostess, you are very welcome anythime, it will be great to let your friends know about us.

8/10 Good

Tom, Puerto Vallarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A condo hotel
Stayed only one night so didn't use all the available facilities. What we did use were great.
Stayed 1 night in Dec 2017
Response from Reservations on Dec 24, 2017
hope you can come back soon, thank you for comments.

2/10 Terrible

louise, vancouver bc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lock was old on the door very hard to open . We asked for king size bed . Had no king double bed . Cockroach in the apartment . No reception to take call , restaurant closed . Not very happy at all!!
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, more than we expected
The place rents out villas, which are 3 bedrooms each with its own bathroom. Its basically a house. Its comfy and new. and they open up as many bedrroms as you need. This was a surprise since my friend and I had rented two "rooms" so we basically had two separate houses... they were super nice and agreed to change our reservation so that we stayed together in one house. The people are very friendly, the area is new and nice but still under construction so not particularly fun to walk around, but this should improve as soon as the full work is completed. The marina is beautiful and is a nice view.
Stayed 1 night in Aug 2017

10/10 Excellent

Diana, Calgary, Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Location at the Marina.
Lovely and clean villa with sleeping accommodation for six. Convenient location a stones throw from fishing boat rentals and a five minute walk to the Avenida to catch taxis or buses for Golden Zone or Downtown visits.

10/10 Excellent

wendy, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice villa
A lot of space for a big family, very spacious rooms. We recommended the restaurant on site (especially breakfast), great location right in the marina.

8/10 Good

Wm Scot, Tacoma Washinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the beach but in a Marina and very quite
The rooms are spacious condo type room. They have a full kitchen, laundry facilities and outside hot tube. The property has a small pool and restaurant that is quit intimate because the resort is so small. I would go back again but would have a rental car sense the taxi fees can add up. Great place

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel
No hot water for shower Beautiful pool Excellent restaurant

8/10 Good

Kevin, Texas

Liked: Cleanliness
Disliked: Staff & service
Misleading info & pics
Walked in to a 95* room & the host who let us in asked would you like me to turn on the air conditioning..jeje

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet,private yet close enough to the action
Very pleasant , has everthing you need , and if you think your forgot something , they have it

8/10 Good

Louis, Payson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two days at the marina
Two nights in a very comfortable and spacious environment.

8/10 Good

Daniel, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you like quiet....
Then this place is for you as it's not in the golden zone... peaceful, staff is friendly.

10/10 Excellent

Sadhna, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to go back
We loved the resort. Our 3 bedroom villa was very well furnished and clean. The location was great - away from the crowds and yet not too far! One could easily access public transportation or take tours: whichever suited our fancy. The only issue we had was that there was no wireless connection from our unit (they say they'll have it soon) and we had to take our laptop to the pool area or the restaurant to be able to access intenet. This was a problem because we could not view the tours available or book them online. We had to rely on the staff. After a couple of days the wireless stopped working from other locations too! Also, there was some stink from the drains. In one bedroom it was unbearable.

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, amenities
Un excelente lugar y muy buena atención
Stayed 1 night in Feb 2024

6/10 Okay

Itzel

Traveled with family and small children, Business traveler
Liked: Property conditions & facilities
Todo muy bien excepto que no se pudo hacer uso de la alberca, que estaría lista para nuestra estancia y para algo que no está cerca de la playa lo necesitábamos
Stayed 7 nights in Oct 2023

2/10 Terrible

Olga

Stayed 4 nights in Aug 2023
Response from IMRC on Oct 24, 2023
Buenas tardes, lamentamos mucho su calificación. Sin embargo, no nos proporciona ningún comentario adicional ni tampoco los hizo a su salida. Ojalá podamos verla nuevamente.

6/10 Okay

gabriel

Traveled with family
Disliked: Cleanliness, room comfort
Mala experiencia
El inmueble en general estaba muy descuidado , las habitaciones empolvadas con muebles viejos algunos dañados , el servicio de restaurante de el lugar tenía pésimo servicio del personal , la habitación no contaba con servicio de limpieza tuvimos que recolectar la basura de los botes de los baños por políticas del lugar y se supo era una Reservacion “de lujo”
Stayed 2 nights in May 2023

10/10 Excellent

JUAN ANTONIO

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Expedia

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Limpieza importa
Todo estuvo excelente solo que no limpiaban ni sabanas ni toallas y menos la estancia Tuve que pagar para que cambiaran sábanas y no cambiaban el edredón El yacussi estaba sucio
Stayed 3 nights in Jun 2021

10/10 Excellent

Erick

Traveled with family
Liked: Room comfort
Sin Playa, bonita casa
En las fotos y datos de propiedad dice que tiene playa. PERO NO TIENE PLAYA. Hormigas por toda la casa, no incluyen servicio de limpieza (se cobra extra) y el servicio de recolección de basura que está incluido, nunca se realizó
Stayed 4 nights in Jun 2021

6/10 Okay

Alejandra

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Apr 2021

10/10 Excellent

Hector

Traveled with group
Liked: Cleanliness
Aire acondicionado
Todo bien solo los aires acondicionados de las recámaras están abajo en la pared y no enfrían completo el cuarto
Stayed 2 nights in Oct 2020

2/10 Terrible

Ahmed

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor es es servicio de la recepcionista, la vista y el tamaño de la villa,
Stayed 2 nights in Sep 2019
Response from Rsv on Oct 2, 2019
Le agradecemos sus comentarios, lo esperamos de nuevo con mucho gusto!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Se me hizo un poco raro que no hubiera servicio en recepción las 24 horas, pero lo entiendo al ser un hotel tipo condominios. Llegamos tarde el día del check in, y en seguridad ya nos tenían la llave. El condo está muy amplio, bien equipado y limpio, quizás destacaría que cierto mobiliario ya se ve viejo. El único prietito en el arroz fue a la hora de canjear nuestros cocktailes de cortesía, porque nos tomaron el complemento de una bebida (clamato) como una bebida aparte, y la actitud del mesero fue muy incorrecta ya que él decía que era un asunto de la cajera y no de él, en fin un restaurant tan bonito y con buena cocina se echa a perder por nimiedades, triste.
Stayed 4 nights in Dec 2018
Response from Reservations on Jan 25, 2019
Gracias por sus comentarios, tomaremos en cuenta sus observaciones, le agradecemos haberse hospedado con nosotros, esperamos su visita de nuevo.

10/10 Excellent

David Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Reservations on Dec 14, 2018
Gracias por hospedarse con nosotros, lo esperamos de regreso pronto.

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Reservations on Dec 14, 2018
Gracias por hospedarse con nosotros.

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente, se está convirtiendo en mi elección preferida en mazatlan. Solo fuera de lujo que cambiaran a minisplit los aires en habitaciones porque el ruido a veces es un tanto molesto
Stayed 2 nights in Oct 2018
Response from Reservations on Oct 29, 2018
Gracias por su preferencia, tomaremos en cuenta sus observaciones, lo esperamos de regreso.

10/10 Excellent

Marco

Liked: Property conditions & facilities, room comfort
Lo recomiendo para viajes en familia
Es un lugar muy bonito, excelente ubicación y con todas las comodidades!
Stayed 3 nights in Aug 2018
Response from Reservations on Aug 31, 2018
Gracias por visitarnos, fue un placer atenderle!

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
El lugar es mucho más de lo que me imaginab, espacioso, con todos los servicios, excelnte ubicación e instalaciones.
Stayed 1 night in Jan 2018
Response from Reservations on Jan 25, 2018
Gracias por hospedarse con nosotros, esperamos recibirlo de nuevo!

10/10 Excellent

Rosi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Reservations on Feb 14, 2018
Gracias por hospedarse con nosotros

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms and pool were excellent and my kids really enjoyed this summer vacation. Thanks & congrats
Stayed 3 nights in Aug 2017

4/10 Poor

Mario Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities
NO ES HITEL DE PLAYA
El Resort se veía muy abandonado y no había playa.
Stayed 2 nights in Aug 2017

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Excelente

10/10 Excellent

Juan Gerardo, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Muy bien, excelente servicio

10/10 Excellent

Jesus, Hermosillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendadisimo
Una excelente opcion, es un chalet muy completo donde encontraras todo lo que necesitas, incluso un jacuzzy en la terraza de tu recamara con excelentes vistas del complejo ubicado en una zona exclusiva de mazatlan