Ratings based on 303 Verified Reviews

4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Manitoba, Can.

Fabulous Resort

Posted Oct 26, 2017
Pros: Feeling of luxury in everything. Shuttle available for trips into town , to airport, over to Beach Club etc.
Cons: nothing
Location: Close to airport.If you wanted to explore Puerto Vallarta you could access everything with the aid of the resort shuttle.
This is a very high end resort where service, quality and comfort is evident in every way possible. Virtually every staff person learns your name within a day and remarkably even remember your preferences. Our room was lovely with a plunge pool on the balcony where we enjoyed a coffee in the am or a glass of wine in the pm. The food is exceptional - includes vegetarian/vegan and gluten free menus. The pool is very spacious and a visit to the Beach Club is beautiful. Dinner on the beach watching the sunset made for very special evenings. This was our second year visiting Casa Velas and we will be back next year. It is very quiet in October which just made for a perfect holiday.
Comment from Hotel Management
Oct 27, 2017 by Guest Service, Hotel Management
In Casa Velas, we feel very proud to know your fabulous impressions regarding our resort, where we had the opportunity to pamper you with the detailed service, exceptional food, very spacious pools and exclusive Beach Club that you experienced. Thank you for highlighting our vegetarian, vegan and gluten-free menus, which are available for all our valuable guests that prefer it, as well as our Beach Club, located to three minutes from our hotel, and exclusive for our clients that decide to spend their time next to beach accompanied with delicious food and drinks. On behalf our entire team, it will be an honor to host you again in the near future and continue spoiling you with the exquisite cuisine, hospitality, and luxury that you deserve. Until then, please accept our best regards up in Manitoba, CA.
5 out of 5
Recommended
for Couples
by A verified traveler

Perfect!

Posted Oct 15, 2017
Perfect hotel, with a professional staff, nice location and beautiful rooms.
Comment from Hotel Management
Oct 23, 2017 by Guest Service, Hotel Management
It was a very pleasant surprise to see your splendid rating and marvelous comments about Casa Velas, where you could enjoy the professionalism of our staff, the nice location, and the beautiful rooms. This is what we are here for, to offer all our best services and accommodations for our valued guests as yourself. We would be even more thrilled to be given the opportunity of hosting you many times more in the near future. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Live like royalty.

Posted Aug 30, 2017
Pros: Fantastic breakfast, lunch, and dinner. Quiet and very low key. The best trained staff in Mexico, at every level.
Cons: Nothing.
Location: Marina.
If a traveler is seeking to be pampered, spoiled, and treated like the most important person on the planet this is the place. If there is a finer staff, higher quality food, nicer rooms, or greater attention to detail, this traveler have never experienced it. This is the perfect oasis to forget one's troubles, relax, and generally feel good about everything. Don't waste time considering other options. Go here and be rewarded.
Comment from Hotel Management
Sep 1, 2017 by Guest Services, Hotel Management
We thank you for choosing Casa Velas for your luxury vacation setting on this occasion. It delights us to cater to affluent clientele such as yourselves and know that your needs, together with our service, product, and ambience make for a perfect fit. Please be assured that we will be at your service on any future occasion when you wish to "Live like Royalty" once again. Thank you.
5 out of 5
Recommended
for Couples
by A verified traveler from Richmond, CA

Beautiful & Peaceful

Posted Aug 5, 2017
Pros: Everything
Cons: Maybe more of a variety of foods for breakfast and lunch. They had set themed dinners which were absolutely delicious.
Location: Sister resort Velas Vallarta around the corner and maybe 5- 10 minute ride to a couple of shopping malls
My husband and I stayed at Casa Velas for 4 days and it was the most relaxing experience we have had in a very long time. The Staff was very attentive and friendly, they catered to our every need. Housekeeping kept our room nice and clean and turn down service was the best. I was so surprised when I walked into my room after a long day relaxing at the pool. They had robes and slippers set out on the bed for us. Covers were turned down and a free bottle of champagne was waiting for us. This place is amazing and we went at an excellent time, it was not many people so they were able to take really good care of my husband and I, we definitely will be staying at Casa Velas again sooner than later.
Comment from Hotel Management
Aug 6, 2017 by Guest Services, Hotel Management
It was our pleasure to have provided you and your husband this "Beautiful and Peaceful" vacation getaway. We hope that this successful experience entices you both to return for more pampering in the near future. Thank you for reserving with us at Casa Velas.
5 out of 5
by A verified traveler

Posted Jul 10, 2017 on Hotels
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Thank you for your 5-Star score and for your preference in luxury, all-inclusive hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful service & awesome resort.

Posted Jul 4, 2017
Beautiful all- inclusive resort & super service . Very romantic dinner at the Beach club.
Comment from Hotel Management
Jul 5, 2017 by Guest Services, Hotel Management
Thank you very much for visiting our boutique hotel Casa Velas in your recent holiday trip to México. We feel proud to have provided you a “wonderful service”, as well as a “very romantic dinner” at our exclusive Beach Club. We look forward to welcoming you on your next visit to Puerto Vallarta and pampering you as you deserve. Until then, we send you our best wishes.
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful resort for relaxation and fine dining

Posted Jun 9, 2017 on Orbitz
Pros: We loved the elegant ambience of the hotel, an adults-only property that was very peaceful and beautiful.
Cons: We wanted for nothing - how can you improve upon that?
Location: We enjoyed both our primary property and its private beach club, a mere 10 minute walk away. We also visited nearby sister properties for variety.
My husband and I enjoyed our first "all inclusive" experience at Casa Velas and were completely enraptured. From the moment we arrived to our all-too-soon departure 7 days later, we were treated warmly and graciously at every turn. Both the staff at the hotel and the private beach club got to know us quickly, anticipating our needs and looking our for our comfort and enjoyment. The variety and freshness of the menus had us wondering how the next meal could top the previous dining experience. Our vacation was a dream come true, from start to finish.
Comment from Hotel Management
Jun 12, 2017 by Guest Services, Hotel Management
Thank you so much for reserving through Orbitz in order to be wined, dined and pampered at your new Mexican home, Casa Velas. Your gracious comments along with your vivid photos truly show the enchantment that you experienced with us. Until next time, we look forward to your lovely presence with us.
5 out of 5
Recommended
for Couples
by A verified traveler

Luxurious and Friendly

Posted Jun 4, 2017
This was our first stay at an all-inclusive boutique hotel and it was simply wonderful. From the small touches (we were greeted with fresh juice and a two-minute massage), to the incredibly welcoming and friendly staff, to the impeccable properties, we felt we were in wonderful hands the entire time. A couple of things that might not be obvious from other reviews: the grounds have an array of creatures on them, including something around ten peacocks, twenty or so turtles, koi fish, iguanas, and local birds. For an animal-lover, this was a lovely surprise. For music lovers, the mariachi band that plays during dinner is incredible -- they are truly talented musicians and performers and it was a real treat to hear them. Special thanks to Jorge, the concierge, and to Bernardino and Cesar in the restaurant for making our stay so lovely!
Comment from Hotel Management
Jun 6, 2017 by Guest Services, Hotel Management
Lauren, thank you for choosing Casa Velas as your first all-inclusive experience and for sharing with us the "simply wonderful" experience that you experienced from your first moment at our property. We feel proud to know that you felt "in wonderful hands the entire time" and you enjoyed the wildlife that surrounds our grounds and the "incredible" experience of the mariachi band during your dinner. We appreciate your special mention of Jorge, your concierge, Bernardino, and Cesar, at the restaurant, who had the pleasure to have served you and of making your stay such a lovely one. We would love to be your host during your next summer vacation to the beautiful beaches of Puerto Vallarta and pamper you as you deserve. Kind regards and all the best.
5 out of 5
Recommended
for Other
by A verified traveler from California

Peaceful, Adults-only Retreat

Posted Apr 14, 2017
Pros: The environment is tranquil & conducive to relaxation. There are also many options so one can be very active or just spend hours by the beach or pool.
Location: The hotel is close to the airport. While it is not beachfront, the beach club and sister resort is a short walk or shuttle ride away.
I stayed at Casa Velas for four days in April. From the moment I arrived, the staff was welcoming and attentive. The premises are peaceful, with only the sounds of the peacocks and birds. There are a number of daily activities offered, including yoga classes by Javier in the morning (which were very restorative), or special dinners offered by Emiliano's, the restaurant.
Comment from Hotel Management
Apr 15, 2017 by Guest Service, Hotel Management
Thank you for your recent visit to Casa Velas and for sharing us the peaceful stay that you enjoyed in our hotel boutique only adults. As you mentioned, our property is close to the airport, and although isn´t beachfront has an exclusive beach club only for our clients only a few meters away. In addition, our guests have free access to our sister property Velas Vallarta. We will be honored to host you on your next travel to the beautiful beaches of Puerto Vallarta and providing you another relaxing and memorable holiday. Warm greetings.
5 out of 5
Recommended
for Couples
by A verified traveler from Colorado

They keep us coming back year after year!

Posted Mar 29, 2017
Pros: It's peaceful, has excellent food, and the staff are friendly.
Cons: Not much, but it would be fantastic if the WiFi wasn't so spotty in the rooms. Would also be nice to have more beds at the Beach Club.
Location: Marina Vallarta is a close walk, along with shops, a grocery store, a liquor store (La Europea), and downtown is about a 10 minute cab ride.
This is by far our favorite destination for relaxation. We can't say enough about how friendly the staff are (cheers to Ramon, Daniel and Jorge at the Beach Club; Benny at the bar and Jorge and Cruz in the lobby--so many others too but we can't remember their names). And the location is perfect. It's a 5 minute cab ride from the airport to the hotel and there's a ton to do within walking distance. Downtown isn't far by cab either. We like that their sister property, Velas Vallarta, is included in the package. We took advantage of the 8:15am yoga on the beach (muchas gracias Javier!) and the great breakfast buffet. We also took in the Fiesta Mexicana. We were at the Playa almost every day though. It's so serene, the staff are great, and the food and drinks are excellent. We ate dinner there almost every night as well, though Emiliano is hard to beat too, as are the cocktail hour surprises (martini night, tequila night, etc.).
Comment from Hotel Management
Apr 1, 2017 by Guest Service, Hotel Management
Kevin, thank you for visiting Casa Velas and Expedia in your recent stay at Puerto Vallarta and for sharing us your opinion. Effectively our valued guests can use the facilities of our sister resort Velas Vallarta. As you mentioned our hotel is located in an exclusive area of Marina Vallarta, near to airport and 10 minutes to the famous Malecon in the downtown to Puerto Vallarta. We appreciate your special mention to Ramón, Daniel, Jorge, Benny, Jorge, and Javier, some representatives of the hospitality that characterized us. We look forward to hosting you on your next holiday to this beautiful place and pampering you as you deserve. Best wishes.