Ratings based on 298 Verified Reviews

4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Richmond, CA

Beautiful & Peaceful

Posted Aug 5, 2017
Pros: Everything
Cons: Maybe more of a variety of foods for breakfast and lunch. They had set themed dinners which were absolutely delicious.
Location: Sister resort Velas Vallarta around the corner and maybe 5- 10 minute ride to a couple of shopping malls
My husband and I stayed at Casa Velas for 4 days and it was the most relaxing experience we have had in a very long time. The Staff was very attentive and friendly, they catered to our every need. Housekeeping kept our room nice and clean and turn down service was the best. I was so surprised when I walked into my room after a long day relaxing at the pool. They had robes and slippers set out on the bed for us. Covers were turned down and a free bottle of champagne was waiting for us. This place is amazing and we went at an excellent time, it was not many people so they were able to take really good care of my husband and I, we definitely will be staying at Casa Velas again sooner than later.
Comment from Hotel Management
Aug 6, 2017 by Guest Services, Hotel Management
It was our pleasure to have provided you and your husband this "Beautiful and Peaceful" vacation getaway. We hope that this successful experience entices you both to return for more pampering in the near future. Thank you for reserving with us at Casa Velas.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful service & awesome resort.

Posted Jul 4, 2017
Beautiful all- inclusive resort & super service . Very romantic dinner at the Beach club.
Comment from Hotel Management
Jul 5, 2017 by Guest Services, Hotel Management
Thank you very much for visiting our boutique hotel Casa Velas in your recent holiday trip to México. We feel proud to have provided you a “wonderful service”, as well as a “very romantic dinner” at our exclusive Beach Club. We look forward to welcoming you on your next visit to Puerto Vallarta and pampering you as you deserve. Until then, we send you our best wishes.
5 out of 5
Recommended
for Couples
by A verified traveler

Luxurious and Friendly

Posted Jun 4, 2017
This was our first stay at an all-inclusive boutique hotel and it was simply wonderful. From the small touches (we were greeted with fresh juice and a two-minute massage), to the incredibly welcoming and friendly staff, to the impeccable properties, we felt we were in wonderful hands the entire time. A couple of things that might not be obvious from other reviews: the grounds have an array of creatures on them, including something around ten peacocks, twenty or so turtles, koi fish, iguanas, and local birds. For an animal-lover, this was a lovely surprise. For music lovers, the mariachi band that plays during dinner is incredible -- they are truly talented musicians and performers and it was a real treat to hear them. Special thanks to Jorge, the concierge, and to Bernardino and Cesar in the restaurant for making our stay so lovely!
Comment from Hotel Management
Jun 6, 2017 by Guest Services, Hotel Management
Lauren, thank you for choosing Casa Velas as your first all-inclusive experience and for sharing with us the "simply wonderful" experience that you experienced from your first moment at our property. We feel proud to know that you felt "in wonderful hands the entire time" and you enjoyed the wildlife that surrounds our grounds and the "incredible" experience of the mariachi band during your dinner. We appreciate your special mention of Jorge, your concierge, Bernardino, and Cesar, at the restaurant, who had the pleasure to have served you and of making your stay such a lovely one. We would love to be your host during your next summer vacation to the beautiful beaches of Puerto Vallarta and pamper you as you deserve. Kind regards and all the best.
5 out of 5
Recommended
for Other
by A verified traveler from California

Peaceful, Adults-only Retreat

Posted Apr 14, 2017
Pros: The environment is tranquil & conducive to relaxation. There are also many options so one can be very active or just spend hours by the beach or pool.
Location: The hotel is close to the airport. While it is not beachfront, the beach club and sister resort is a short walk or shuttle ride away.
I stayed at Casa Velas for four days in April. From the moment I arrived, the staff was welcoming and attentive. The premises are peaceful, with only the sounds of the peacocks and birds. There are a number of daily activities offered, including yoga classes by Javier in the morning (which were very restorative), or special dinners offered by Emiliano's, the restaurant.
Comment from Hotel Management
Apr 15, 2017 by Guest Service, Hotel Management
Thank you for your recent visit to Casa Velas and for sharing us the peaceful stay that you enjoyed in our hotel boutique only adults. As you mentioned, our property is close to the airport, and although isn´t beachfront has an exclusive beach club only for our clients only a few meters away. In addition, our guests have free access to our sister property Velas Vallarta. We will be honored to host you on your next travel to the beautiful beaches of Puerto Vallarta and providing you another relaxing and memorable holiday. Warm greetings.
5 out of 5
Recommended
for Couples
by A verified traveler from Colorado

They keep us coming back year after year!

Posted Mar 29, 2017
Pros: It's peaceful, has excellent food, and the staff are friendly.
Cons: Not much, but it would be fantastic if the WiFi wasn't so spotty in the rooms. Would also be nice to have more beds at the Beach Club.
Location: Marina Vallarta is a close walk, along with shops, a grocery store, a liquor store (La Europea), and downtown is about a 10 minute cab ride.
This is by far our favorite destination for relaxation. We can't say enough about how friendly the staff are (cheers to Ramon, Daniel and Jorge at the Beach Club; Benny at the bar and Jorge and Cruz in the lobby--so many others too but we can't remember their names). And the location is perfect. It's a 5 minute cab ride from the airport to the hotel and there's a ton to do within walking distance. Downtown isn't far by cab either. We like that their sister property, Velas Vallarta, is included in the package. We took advantage of the 8:15am yoga on the beach (muchas gracias Javier!) and the great breakfast buffet. We also took in the Fiesta Mexicana. We were at the Playa almost every day though. It's so serene, the staff are great, and the food and drinks are excellent. We ate dinner there almost every night as well, though Emiliano is hard to beat too, as are the cocktail hour surprises (martini night, tequila night, etc.).
Comment from Hotel Management
Apr 1, 2017 by Guest Service, Hotel Management
Kevin, thank you for visiting Casa Velas and Expedia in your recent stay at Puerto Vallarta and for sharing us your opinion. Effectively our valued guests can use the facilities of our sister resort Velas Vallarta. As you mentioned our hotel is located in an exclusive area of Marina Vallarta, near to airport and 10 minutes to the famous Malecon in the downtown to Puerto Vallarta. We appreciate your special mention to Ramón, Daniel, Jorge, Benny, Jorge, and Javier, some representatives of the hospitality that characterized us. We look forward to hosting you on your next holiday to this beautiful place and pampering you as you deserve. Best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Will be back

Posted Mar 28, 2017
Just got back after a week here with my partner and it was amazing. We were both amazed by how beautiful the room was and how well the ground wasn't kept. Staff was extremely nice and helpful. Everyone greated you warmly even if they've seen you for the 100 time that day. From the moment we arrived utill when we checked out, the process was quick, easy and pleasant. The conceive even helped me set o a romantic evening on the beach for my partner. We will be back
Comment from Hotel Management
Mar 28, 2017 by Guest Service, Hotel Management
Thank you for your recent visit to Casa Velas and your excellent comment, which reflects the reasons why you wish to be back. We are pleased to know that our room and “extremely nice and helpful” staff surpassed your expectations. We hope to host you again and providing you another memorable experience on your next visit to the beautiful beaches of México. Kind regards and our best wishes.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Best service , nice hotel

Posted Feb 18, 2017
We stayed 2 weeks at Casa Velas . It's a small hotel , which we liked , very quiet and relaxing . The staff is extremely friendly and very helpful ! The service is top notch ! The food looks very good on plate but no so tasty . What we thought was missing was some entarteiment in the evening . The hotel is clean but old .The resort is not oceanfront , they have a beach club but the ocean water is not nice ,not clear , didn't go in the water. The pool is ok , fitness facility was good too . Overall a nice hotel .
Comment from Hotel Management
Feb 24, 2017 by Guest Service, Hotel Management
Mr. Dan, thank you for selecting Casa Velas and Expedia in your recent visit to Puerto Vallarta. We appreciate your kind words. It was a pleasure to have hosted you in our “very quiet and relaxing” place. We regret that the taste of our food has not been exceeded your expectations, as well as our beach. We hope to have the opportunity to host you again and completely change your impression of our hotel. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Feb 15, 2017
Staff and food stood out above all else. Possibly the best I've experienced at any all-inclusive resort I've ever stayed.
Comment from Hotel Management
Feb 15, 2017 by Guest Service, Hotel Management
Mr. Mike, we feel very proud to know that you consider our Casa Velas Luxury Boutique for Adults Only the best all-inclusive resort that you have ever stayed. It will be an honor to host you on your next visit to Puerto Vallarta. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Fantastic Trip!

Posted Feb 14, 2017
The hotel is the most beautiful facility and staff the most friendly and respectful you'll ever meet. The food and services are heavenly; will definitely be back!
Comment from Hotel Management
Feb 15, 2017 by Guest service, Hotel Management
Thank you for selecting Casa Velas and Expedia on your recent visit to Puerto Vallarta. We appreciate your kind words. We will be pleased to host you on your next trip to this paradise and pampering you with our "heavenly" food and service. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent Hotel

Posted Feb 4, 2017
Pros: Adults only. Very relaxing atmosphere. Food. Property is beautiful but not located on the water. However, the Beach Club is only moments away.
My husband choose this hotel for a special birthday celebration for me. We have traveled to PV many times but this was our first visit to Casa Velas. I cannot say enough good things about our stay. The manager, staff, food and property all excellent. Can't wait to return !
Comment from Hotel Management
Feb 5, 2017 by Guest Service, Hotel Management
Ms. Nancy, thank you for your recent stay in our exclusive adults-only hotel boutique Casa Velas. We are very pleased to know that you enjoyed our “very relaxing atmosphere”, exquisite food and Beach Club. It was a pleasure to hosting you and your husband and celebrating together a special moment as your birthday. We hope to see you in your next travels to Puerto Vallarta and to have the opportunity to share with you more beautiful experiences. Kind regards