Ratings based on 1,201 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from houston tx

1 star hotel

Posted Aug 7, 2017
Dirty, smelled, air condition did not work in our room, shower did not work in our room, refused to refund us for the full 5 day stay I paid for. Expedia should not promote this hotel is a 4 star
Comment from Hotel Management
Aug 14, 2017 by Meliá Puerto Vallarta. , Hotel Management
Dear Crystal, First of all allow us to apologize for any inconvenience you may have during your stay and please be advice that your concerns have been transmitted to our administrative department to follow up and investigate. Sadly our goal to provide our guests with the highest quality of service was not accomplished this time. We hope you may change your mind and give us an opportunity to change your experience to a pleasant stay; we are sure you and your family would be please if you give us the chance to welcome you back. Warm regards. Brian López. Community Manager.
3 out of 5
by A verified traveler

It was an okay stay

Posted Aug 6, 2017
We stayed for 7 days here and it was just ok. Room service isn't included in the package price. The rooms were old and outdated and had a bad odor maybe from the AC unit. I thought it was strange that barely any of the staff spoke English so it was hard to communicate. The food was ehh ok. Nothing great to brag about but I guess edible. I guess the hotel gets a lot of locals there. When you check out you don't get to use any of the amenities if you have a late flight. They take your wrist band from you so you can't eat or do much. Kinda suck for the price you pay. Next time I will stay somewhere else.
Comment from Hotel Management
Aug 14, 2017 by Meliá Puerto Vallarta. , Hotel Management
Dear Anonymous, First of all allow us to apologize for any inconvenience you may have during your stay and please be advice that your concerns have been transmitted to our administrative department to follow up and investigate. Sadly our goal to provide our guests with the highest quality of service was not accomplished this time. We hope you may change your mind and give us an opportunity to change your experience to a pleasant stay; we are sure you and your family would be please if you give us the chance to welcome you back. Warm regards. Brian López. Community Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler from Diamond Bar

Nice hotel, great service just a bit old

Posted Aug 3, 2017
Cooked service was great, the staff was great, lots of fun activities included in the package such as rock climbing, archery and evening shows. My only complaint would be the age of the pool It needs major refurbishing otherwise everything was great
Comment from Hotel Management
Aug 4, 2017 by Meliá Puerto Vallarta. , Hotel Management
Dear Judy, Thank you for share with us your review about your last stay at Meliá Puerto Vallarta. We are glad that we accomplished our main goal that is our guest satisfaction. Regarding your comment about the pool I apologize we are schedule a high maintenance. Thanks again for take the time to share with us your review. Kindly. Brian López. Community Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Niagara Falls, NY

Posted Jul 21, 2017
Great experience for our first time in Puerto Vallarta and the hotel. Great staff, really friendly. Hotel is very pretty.
Comment from Hotel Management
Jul 26, 2017 by Meliá Puerto Vallarta. , Hotel Management
Dear Adriana, Dear mattewhodal, First of all we would like to express our gratitude to you for preferring Meliá Puerto Vallarta to enjoy your vacation. It nice to read that you enjoyed your your vacation with us. We hope to have the pleasure of welcoming you again at your beach house and have the opportunity to changes your opinions about some of our services and facilities. Brian López. Community Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego,CA

So much fun! Great family place!

Posted Jul 9, 2017
Pros: Everything but how dirty the pool was and the size of the beds. Everything was besides that was very, very good.
Cons: The pool cleanliness and size of the beds.
Location: Location is awesome! Very centralized. The resort is super close to the airport but we never heard the planes fly over head.
My husband and I were very happy with the Melia. 98 percent of this hotel was awesome - food, kids club, staff, location, views, nightime shows, etc. The other two percent that was not awesome was how small the beds were (I am 5'3" and my feet were hanging over the edge) and how dirty the pool was (there was some high school graduation party thing going on and the smokers were ashing their cigarettes into it. There were a lot of plastic cups and straws in the pool and the high school kids would just dump their unfinished alcohol on the pavement for everyone else to walk on).
Comment from Hotel Management
Jul 11, 2017 by Meliá Puerto Vallarta. , Hotel Management
Dear Meredith, Thank you for sharing your experience. We deeply apologize for not fulfilling your expectations. We understand there are areas of opportunity to improve our service, lets assure your comments are been look in to for improvement. Sincerely. Community Manager Meliá Puerto Vallarta.
4 out of 5
Recommended
for Everyone
by A verified traveler from NEB

Good location, does need updates

Posted Jul 5, 2017
Transportation to hotel went well. Check in at hotel was fast and all staff was friendly. Great location, across from Marina where there are plenty of shopping areas and light house. One of our rooms had a leak in the ceiling in the bathroom. We had to move to another room, but amenities stayed the same and staff was pleasant and efficient in helping us move. Hotel pool does need updated/redone. Many tiles missing and sharp areas, bubbles did not work in the hot tub areas. Beds could have been more comfortable. There were issues with one of the elevators not working in tower 2. Food was good. Drinks were great, blue ice was our favorite drink. Evening entertainment was GREAT! HILARIOUS! All the entertainment staff and Kids Co. staff was amazing! Beach area was good, a bit rocky. There were vendors selling things right on the beach, which was a bit annoying, but left you alone when you told them no thank you. Check out was simple and transportation back to the air port went smoothly.
Comment from Hotel Management
Jul 5, 2017 by Meliá Puerto Vallarta. , Hotel Management
Dear J, First of all allow us to apologize for any inconvenience you may have during your stay and please be advice that your concerns have been transmitted to our administrative department to follow up and investigate. Sadly our goal to provide our guests with the highest quality of service was not accomplished this time. We hope you may change your mind and give us an opportunity to change your experience to a pleasant stay; we are sure you and your family would be please if you give us the chance to welcome you back. Warm regards. Ricardo Verdayes. General Manager.
3 out of 5
by A verified traveler

Posted Jul 4, 2017
Disappointed with the hotel and facilities. Hotel is very outdated and needs to be refurbished. Room flooded due to thunderstorm and had to be moved to another room. Food and staff was very good.
Comment from Hotel Management
Jul 5, 2017 by Meliá Puerto Vallarta. , Hotel Management
Dear Anonymous, First of all allow us to apologize for any inconvenience you may have during your stay and please be advice that your concerns have been transmitted to our administrative department to follow up and investigate. Sadly our goal to provide our guests with the highest quality of service was not accomplished this time. We hope you may change your mind and give us an opportunity to change your experience to a pleasant stay; we are sure you and your family would be please if you give us the chance to welcome you back. Warm regards. Ricardo Verdayes. General Manager.
3 out of 5
by A verified traveler

Okay resort

Posted Jun 27, 2017
Food was great and staff were all super friendly. The resort and the rooms however are in need of major updating and cleaning. We had to switch rooms due to mold smell and black mold on walls, lamp shades and curtains. We eventually got a dehumidifier which helped some but made the room very hot. We went in June so it was super humid and hot. I imagine humidity is a hard thing to control.
Comment from Hotel Management
Jun 30, 2017 by Meliá Puerto Vallarta. , Hotel Management
Dear Anonymous, Thank you for sharing your experience. We deeply apologize for not fulfilling your expectations. We understand there are areas of opportunity to improve our service, lets assure your comments are been look in to for improvement. Sincerely. Ricardo Verdayes. General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2017
Great hotel and food. Pool was to hot and the internet was sucking. Good fun for the kids!
Comment from Hotel Management
Jun 26, 2017 by Meliá Puerto Vallarta. , Hotel Management
Dear Anonymous: First of all we would like to express our gratitude to you for preferring Meliá Puerto Vallarta to enjoy your vacation. It nice to read that you enjoyed your your vacation with us. We hope to have the pleasure of welcoming you again at your beach house and have the opportunity to changes your opinions about some of our services and facilities. Warm regards. Ricardo Verdayes. General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2017
Good hotel for the money. Check in was slow and confusing because only one person spoke English
Comment from Hotel Management
Jun 26, 2017 by Meliá Puerto Vallarta. , Hotel Management
Dear Anonymous: First of all we would like to express our gratitude to you for preferring Meliá Puerto Vallarta to enjoy your vacation. It nice to read that you enjoyed your your vacation with us. We hope to have the pleasure of welcoming you again at your beach house and have the opportunity to changes your opinions about some of our services and facilities. Warm regards. Ricardo Verdayes. General Manager.