Ratings based on 1,902 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Boulder, CO

Close to marina shops and restaurants. Very nice

Posted Nov 22, 2017
Very nice property. Staff was great. Good location for walking. Nice beach. Very nice workout facilities. Restaurants and bars were good, but not up to par with the rest of the hotel. Our room was excellent. Staff was consistently very friendly and helpful, including restaurant staff.
Comment from Hotel Management
Nov 22, 2017 by Hotel Management, Hotel Management
Hello Arn, Thank you for your valuable feedback. We are happy to know you had a relaxing and rejuvenating stay with us. Hope to have you back at this your home away from home. Be well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Very Nice Staff and Amenities

Posted Nov 22, 2017
Pros: The pool and the staff.
Cons: Wi-Fi availability is spotty.
Location: The whole city is accessible. The Romantic Zone was the most fun with the best restaurants.
The people who work here are extremely courteous and helpful and go out of their way to make it feel personal. The grounds are terrific, the gym and tennis are great, and the pool is amazing with a lot of palm shade to keep it comfortable. We had a very nice visit because this was the right place to stay. The food is good. There's also a very good little restaurant down the road, The Barra Cerveceria.
Comment from Hotel Management
Nov 22, 2017 by Hotel Management, Hotel Management
Hello David, Thank you for your valuable feedback. We hope to host you again in the near future. Be well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodland Park, CO

Wonderful resort

Posted Nov 17, 2017
The Westin made our first stay in Puerto Vallarta a wonderful experience. The view from our spacious room was fantastic and the pool with it's swim up bar was awesome. The food was very good and all the staff was extremely helpful.
Comment from Hotel Management
Nov 21, 2017 by Hotel Management, Hotel Management
Hello Barry, Thank you for your valuable feedback and gorgeous pictures taken from your room. We hope to have the opportunity to host you again in the near future. Be well and until then.
2 out of 5
by A verified traveler

NOT Worth Staying Here

Posted Nov 14, 2017
Pros: Pool
Cons: Update and try to reduce noise
Location: Marina and Airport
Outdated. Humid and not what you would expect from Westin. Construction noise.
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Esteemed guest, Thank you for your feedback and we would like to apologize for the inconveniences during your recent stay with us. We hope to have the opportunity to host you again shall your plans ever bring you back to Puerto Vallarta. Be well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great option in Puerto Vallarta

Posted Nov 14, 2017
The Westin Puerto Vallarta is an excellent option. Good location, helpful and friendly staff which were very accommodating. The only thing I would have to mention as a negative is some construction which was happening nearby which made it somewhat noisy at times.
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Hello Sandy, Thank you for your valuable feedback. We know you had a rejuvenating stay and we hope to host you again in the near future. Be well.
3 out of 5
Recommended
for Everyone
by A verified traveler

Rooms need repair.

Posted Nov 7, 2017
The staff were great. Angel in the Royal Club room was the best! He was very attentive. Our room had mold on the walls which was a bit gross, but the humidity was so high, I can understand the battle. I would recommend getting the breakfast included. It was a good way to start the day. If you buy it there, it’s $40/day.
Comment from Hotel Management
Nov 7, 2017 by Hotel Management, Hotel Management
Esteemed guest, Thank you for your feedback and we apologize for the inconveniences. We hope you had a relaxing and rejuvenatins stay and hope to see you back soon. Be well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2017
Short stay at hotel but it was pleasant. Great view, great food at restaurant and the pool was clean and relaxing
Comment from Hotel Management
Nov 3, 2017 by Hotel Management, Hotel Management
Esteened guest, Thank you for your feedback. We are happy to know you had a relaxing and rejuvenating stay at our beautiful resort and hope to host you again in the near future. Be well.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Great poo,l close to the beach!

Posted Nov 2, 2017
The pool was great! Along with the staff at the restaurant. The rooms could use some updating and a good clean. All of the linens and towels were clean, however all of the surfaces, light switches, and handles were very dirty!
Comment from Hotel Management
Nov 2, 2017 by Hotel Management, Hotel Management
Greetings Chanty, Thank you for your feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. Hope to see you back soon at this your home away from home. Be well.
2 out of 5
by A verified traveler from Corona Ca

Outside areas excellent,Hotel needs refurbishment.

Posted Oct 29, 2017
Not sure The Westin is serious about this market.The Hotel needs investment to be competitive.
Comment from Hotel Management
Oct 30, 2017 by Hotel Management, Hotel Management
Hello Wayne, On behalf of the Management of The Westin Resort and Spa Puerto Vallarta we would like to thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. Be well.
3 out of 5
by A verified traveler

Tons of bugs in the room.

Posted Oct 22, 2017
Tons of bugs in the room. Constant badgering to buy something on the small beach. No usable fridge.
Comment from Hotel Management
Oct 24, 2017 by Hotel Management, Hotel Management
Esteemed guest, Thank you for your feedback and we apologize for the inconveniences during your most recent stay. We hope to have the opportunity to be your host if you decide to visit Puerto Vallarta once more. Be well & hope to see you back soon.