Ratings based on 566 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great hotel on the beach & close to airport

Posted Nov 28, 2017
Have time of our life, excellent facility, service & food
Comment from Hotel Management
Nov 30, 2017 by Guest Service, Hotel Management
Many thanks for sharing with us your satisfaction with our location, beach, service, and food. It was an honor to have hosted you on your very recent visit to Puerto Vallarta. On behalf of the entire Velas Vallarta team, I hope to see you very soon in this slice of paradise where we will be waiting for you with open arms. Until then, we send you our best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2017
Excellent food. Great location. Low pressure. We were upgraded from two regular lowest cost rooms to the 3 bedroom 3 bathroom 1400+ sq ft suite on the 8th floor. Vacation of a lifetime!
Comment from Hotel Management
Nov 24, 2017 by Guest Service, Hotel Management
It was our great pleasure to ensure your comfort and happiness on your Velas Vallarta vacation in paradise. We hope that the memories of this occasion entice you to return again soon. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Just like paradise

Posted Nov 15, 2017
Booked here because we were attending a wedding on property. Had the most amazing time! Everything from the staff, rooms, food, service and location were more than anything you could ask for to feel like you are in paradise. Will definitely recommend and return.
Comment from Hotel Management
Nov 21, 2017 by Guest Service, Hotel Management
Mónica, your splendid rating and sharing your comments with us is invaluable to us, especially, because you consider the experience as being more than you could ask for, and to top it all, we made you feel like you were in paradise. We most certainly hope to have you with us again soon to continue pampering you with the renowned Velas Resorts hospitality. Thank you greatly for your wonderful comments and for having stayed with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Spa left. Much to be desired

Posted Nov 13, 2017
Pros: Ambient
Cons: Better and more available spa facility
Location: Fine for me
Good more than necessary. Spa left much to be desired
Comment from Hotel Management
Nov 21, 2017 by Guest Service, Hotel Management
Thank you for selecting Velas Vallarta as the setting for your vacation and for sharing with us your observations. I regret that the facilities of our spa were not what you expected, although you can be sure that we are updating our treatments constantly in order to achieve the great satisfaction of all our valued guests, and I hope that on any future stay you can see the improvements that we are generating. Thank you for your valuable feedback. We remain at your service.
5 out of 5
Recommended
for Couples
by A verified traveler from Vancouver

Guests are Number One

Posted Nov 6, 2017
Pros: Service was superb. Also we did not see any areas of the hotel that needed improvement.
Cons: A bar area near the lobby would be nice - right now it is just tables and staff pop out to serve coffee, cocktails, etc.
Location: It is a short walk to the Marina where you will find many options for food, spa, tours, etc.
For an all inclusive hotel this ones rates at the top of our list. A short ride from the airport, includes two free tours and there are two restaurants on site. Three pool areas, one swim up bar and lots of free activities to keep things interesting. Staff service is great - they definitely ant to make sure you are happy and taken care of. Food in the reastaurants is very good with different themes each day of the week. Fun cocktails at the pool and you can ask for the premium alcohol of your choice.
Comment from Hotel Management
Nov 7, 2017 by Guest Service, Hotel Management
Thank you, Gloria, for taking the time to review your recent stay with us at Velas Vallarta. We value your comments greatly, which is why we take them to our executive meetings to set strategies to implement whatever necessary to achieve our goal of offering the best in hospitality services and accommodations. Regarding the lobby bar, we have considered the matter many times, and we always arrive at the same conclusion, we want to maintain our family ambiance, especially in this area where all generations meet. This is the reason that we keep the service but, we exclude the entire bar atmosphere. The commentary on our services is very knowledgeable and it is so well written, we are sure no advertiser could write it better. Thank you, again for your time and invaluable review. We hope to count on your preference for your future visits to this paradisiac spot on the Pacific Coast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Fabulous hotel, amazing service, great location

Posted Oct 18, 2017
The hotel is well maintained and well thought out. The pools and gardens are lovely, the rooms are beautiful and clean with comfortable beds and great bathrooms. The staff is helpful and friendly, and really went the extra mile to make sure my family was well set up. The food in the restaurants was delicious and it was easy to accommodate different dietary needs. There is not a bar for any sort of night life, but the hotel is close to the marina where there are lots of different places to go. We had a fantastic time
Comment from Hotel Management
Oct 23, 2017 by Guest Service, Hotel Management
Thank you, Jeanna, for sharing with us your glowing comments about your recent visit at Velas Vallarta. It was a great pleasure to have provided you and your family a memorable experience. As the hotel representative, I feel very proud to know your satisfaction with our helpful and friendly service staff, as well as your wonderful opinion about our culinary options, which accommodated your different dietary needs. As you mentioned, our family resort is located in Marina Vallarta, a safe and quiet area with restaurants, coffee shops and stores, and a few minutes from the airport. In behalf of the entire Velas Vallarta team, I look forward to having the honor of hosting you again during your next visit to this beautiful place, where we will wait for you with open arms. We wish you and excellent fall season up in Calgary, AB.
4 out of 5
by Juan

Posted Aug 25, 2017 on Hotels
Comment from Hotel Management
Aug 27, 2017 by Manager, Hotel Management
Fue un honor atenderlo, Sr. Juan. Muchas gracias por elegir nuestro resort en su más reciente visita a las paradisíacas playas de Puerto Vallarta. Nos encantará volver a hospedarlo y brindarle una estadía que supere todas sus expectativas. A nombre de toda la familia Velas Vallarta, reciba nuestros mejores deseos.
5 out of 5
by A verified traveler

Great place! Highly recommended!

Posted Aug 13, 2017 on Hotels
We had an amazing stay. No complaints about the service or cleanliness of the hotel. They put in a lot of effort in making guests feel welcomed. I would highly recommend this hotel if you are looking for a high quality trip with great food and great service. Don't let the limited restaurants fool you; they offer a great menu. I can't say enough positive things about this place. Thank you for making our family holiday a successful one!
Comment from Hotel Management
Aug 18, 2017 by Manager, Hotel Management
Thank you so much for reserving with Velas Vallarta. Your satisfaction along with your firm recommendation mean a lot to us. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Excellent Place!

Posted Aug 9, 2017
Pros: Staff, cleanliness, service, value, good food.
Stayed six nights at Velas. Friendly and nice staff, good food, clean and very relaxing. Highly recommend this place.
Comment from Hotel Management
Aug 9, 2017 by Guest Services, Hotel Management
Thank you very much, KB, for choosing Velas Vallarta as your "Excellent Place" for six nights of fun and pampering. We appreciate your preference in high-end, all-inclusive properties.
5 out of 5
by A verified traveler

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 8, 2017 by Manager, Hotel Management
Gracias por su preferencia en hoteles de lujo. Thank you for £ with us at Velas Vallarta.