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Reviews of Red Roof Inn Marion, VA

2 out of 5
Red Roof Inn Marion, VA
1424 N Main Street, Marion, VA

Reviews

6.6
Rating 10 - Excellent. 70 out of 401 reviews" "
Rating 8 - Good. 123 out of 401 reviews" "
Rating 6 - Okay. 102 out of 401 reviews" "
Rating 4 - Poor. 53 out of 401 reviews" "
Rating 2 - Terrible. 53 out of 401 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Julie

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carla RediResponse Specialist on Apr 4, 2024
Hello Julie, Thank you for taking a moment to complete our survey. At the Red Roof Inn Marion, VA we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

John

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bed was awful - we did not sleep well at all. The was no hot water. It would finally become warm if you let it run a long long time.
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 19, 2024
Dear John,Thank you for taking the time to tell us about your experience at the Red Roof Inn Marion, VA. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the bed was not to your liking, there was no hot water and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Stephen

Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Apr 3, 2024
Hello Stephen, Thank you for taking a moment to complete our survey. At the Red Roof Inn Marion VA we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Dale

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Reserved a king , and what we got was 2 single beds and wasn't offered a price decrease. Room was clean but beds were wore out and uncomfortable
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 29, 2024
Dear Dale,Thank you for taking the time to tell us about your experience at the RED ROOF INN MARION VA. It's great to hear that you found the room to be clean. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the room type and the bed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 Poor

John

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Limited breakfast. Noisy railroad nearby.
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 25, 2024
Thanks for sharing your feedback with us, John. The team at our Red Roof Inn Marion, VA was saddened to see that we failed to provide you with a satisfactory stay. You stated that the limited breakfast and the noisy railroad nearby hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
The staff person was very unfriendly. I was woke up at one o clock with people arguing outside my door. Staff was unresponsive
Stayed 2 nights in Jan 2024
Response from Xao RediResponse Specialist on Jan 21, 2024
Thanks for sharing your feedback with us, Jennifer. The team at our Red Roof Inn Marion, VA was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unfriendly staff and the other mentioned issue hindered your stay. As such, your feedback has been shared with the property as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

6/10 Okay

Matthew

Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 20, 2024
Thank you, Matthew, for being our guest at the Red Roof Inn Marion, VA. We value you as a our guest and welcome your 3/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 19, 2024
Hello Gregory, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Marion, VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 Poor

Jovan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was somewhat decent!
I arrived in around 2am. When we got into the room, we noticed there were so many dead insects laying around. It looked like someone exterminated but didn't clean up. Unfortunately, due to the late arrival I didn't try getting another room.
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 30, 2023
Hello Jovan, I appreciate you sharing your feedback following your stay at the Red Roof Inn Marion, VA. I was saddened to read that your stay fell short of your expectations due to the pests you reported. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs and cockroaches
Bedbugs room 208. The staff were so kind, but the two rooms we were offered were awful. 209 had a cockroach on the bed and one bed dirty and slept in. They moved us to 208, and when I woke at 7a, I saw a bedbug on my husbands pillow, I hit it, and it exploded blood. My kids' bed was also infested. I took pictures. I systematically had each person give me their pj's in the bathroom and shower, while I gave clean clothes and we all didn't touch anything and got into the car. I told staff, they gave us large trash bags to put contaminated clothes, the staff were so kind and helpful. I would hope to get a refund, but shady owners make it impossible to ever ever get money back, so buyer beware.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 20, 2023
Dear Mary,We are sorry to hear your recent experience at the RED ROOF INN MARION VA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 Poor

Sherri

Liked: Staff & service
Disliked: Property conditions & facilities
The bedding was missing the mattress pads, but housekeeping corrected. There was no facial tissue. There was no coffee pot in the room. There was no TV remote. When housekeeping brought the remote, there was no internet so no TV available. It is an older facility that is showing its age. Needs a facelift.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 18, 2023
Dear Sherri,Thank you for telling us about your recent visit to RED ROOF INN MARION VA. We are extremely sorry you had a less than satisfactory experience due to the lack of toiletries and the other concerns you brought up to our staff attention. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Regards,LintonRed Roof ManagementRediresponse Specialist

6/10 Okay

Amy

Liked: Staff & service, amenities
I was given a different room than I reserved. It was not to the same standard of the room I paid the higher rate for. It had bed bugs also
Stayed 2 nights in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 14, 2023
Dear Amy,Thank you for telling us about your recent visit to RED ROOF INN MARION VA. We thank you for your 3/5 score. However, I was saddened to read to fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first room didn’t have heat so the lady at the front desk quickly set us up in another room and although this one was upstairs(which she took into consideration and remarked might not be appropriate for my 86 year old mother) was much nicer and in a more pleasant part of the motel. There seemed to be a lack of help and the ice machine didn’t work, the man at the front desk that evening said he would get us some but it never materialized. All in all it was a convenient place to stay for the price
Stayed 1 night in Nov 2023

8/10 Good

Ronald

Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Nov 30, 2023
Hello Ronald, Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Marion, VA appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Nov 30, 2023
Hello Valued Guest,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Marion, VA appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. For future reference, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.We value you as a our guest and welcome your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

McWilliams

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Nov 30, 2023
Hello McWilliams,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Marion, VA appreciate your 8/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. For future reference, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.We value you as a our guest and welcome your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Taylor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a decent stay. No issues.
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 22, 2023
Hi Taylor,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Marion, VA with us. It was so rewarding to see that we earned your 5/5 score by providing you with a decent and issue-free stay. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Mike

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 22, 2023
Thank you for sharing your perfect rating with us, Mike. Our staff at the Red Roof Inn Marion, VA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Mike

Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 22, 2023
Thank you for sharing your 10/10 rating with us, Mike. Our staff at the Red Roof Inn Marion, VA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

john

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 16, 2023
Thank you for sharing your 4/5 rating with us, John. Our staff at the Red Roof Inn Marion, VA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 16, 2023
Thank you for sharing your 10/10 rating with us, Danny. Our staff at the Red Roof Inn Marion, VA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 16, 2023
Dear Valued Guest,I appreciate the time that you took to share your sentiments with us. Our team at the Red Roof Inn Marion, VA appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Melinda

Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 16, 2023
Thank you for sharing your 4/5 rating with us, Melinda. Our staff at the Red Roof Inn Marion, VA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Melinda

Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 16, 2023
Thank you for sharing your 5/5 rating with us, Melinda. Our staff at the Red Roof Inn Marion, VA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Jeffrey

Stayed 1 night in May 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 16, 2023
I appreciate the time that you took to share your sentiments with us, Jeffrey. Our team at the Red Roof Inn Marion, VA appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 16, 2023
Hello Anthony,Your review of the Red Roof Inn Marion, VA was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back
My bride and I stayed here in the spring. Rooms were very spacious and clean. Front desk help was friendly and helpful at getting us into our rooms.
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 16, 2023
Thanks for sharing your feedback with us, Timothy. The staff at our Red Roof Inn Marion, VA was elated to see that we earned your 10/10 score. You mentioned some highlights, such as our spacious and clean rooms, along with our helpful and friendly front desk staff, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

STEVEN

Traveled with family
Disliked: Amenities
The room was $67 per night. The beds were comfortable, room was clean. The hotel needs a lot of updating but just needed a place to sleep and shower.
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 16, 2023
The team at our Red Roof Inn Marion, VA would like to thank you for sharing your feedback with us, Steven. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our comfortable beds, along with our clean rooms delighted our staff. As it pertains to updating the hotel, this may be taken into consideration going forward.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Helen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location
Stayed 1 night in Sep 2023
Response from Chirell Rediresponse Specialist on Sep 6, 2023
Dear Helen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Marion, VA. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice location. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist

10/10 Excellent

Timothy

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Nice quiet hotel really enjoying the stay
Stayed 7 nights in Aug 2023
Response from Dannielle Rediresponse Specialist on Aug 26, 2023
Dear Timothy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Marion, VA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our nice, quiet hotel. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

2/10 Terrible

Peyton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on Aug 26, 2023
Hello Noelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MARION VA and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

6/10 Okay

Noelle

Stayed 1 night in Jul 2023
Response from Dannielle Rediresponse Specialist on Aug 26, 2023
Hello Noelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MARION VA and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 Excellent

Masayuki

Stayed 1 night in Jul 2023
Response from Dannielle Rediresponse Specialist on Aug 26, 2023
Hello Masayuki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MARION VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 Terrible

Daniel

Stayed 5 nights in Jul 2023
Response from Sharma RediResponse Specialist on Aug 12, 2023
Hello Daniel,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MARION VA and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

Reese

Stayed 1 night in Jul 2023
Response from Olivia RediResponse Specialist on Aug 4, 2023
Hello Reese, The staff at the Red Roof Inn Marion, VA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRediResponse Specialist

6/10 Okay

wanda

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Well let me start the pool you could not use the ice makers they were both broke the air conditioner from the above room dripped water for 4 days before maintenance came in and i had to use towels to keep the water cleaned up the lobby smelled so musty Ryan the maintenance man should seek another place to work where does not have to deal with the public he is rude and i think when your told good morning you should say more then yeah the only good thing about our stay was the house keeper Briggette Thomas she was very nice and polite our room was clean and she always ask if we needed anything we should have more people like this she always had a smile on her face oh and we payed for a smoking and when We made our reservations back on Nov 2 2022 and they told use their was none when we arrived for our stay
Stayed 7 nights in Jun 2023
Response from Hotel Manager on Jul 12, 2023
Dear Wanda,We apologize for the inconveniences and issues you encountered during your stay. It is our goal to provide a comfortable and enjoyable experience for all our guests, and we regret that we did not meet your expectations in several areas. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We appreciate your kind words about our housekeeper, Briggette Thomas, and we will make sure to recognize her for her excellent service. Regarding the smoking room, we apologize for any confusion or miscommunication during the reservation process. We will review our reservation system to ensure accuracy moving forward. Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused.Sincerely, Hotel Manager

6/10 Okay

Steven

Traveled with group
Liked: Cleanliness, staff & service
Old and a bit run down but very clean. It took about 15 minutes of running the water in the tub before it got hot. Breakfast was weak. Coffee and a bin of crackers or cookies. Ok if you just need a place to sleep and get up and go in the morning.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 3, 2023
Hello Steven,Thanks for the stay and the feedback.Your comments are important for us.We shall definitely work on your observations.You can expect a further improved stay next time. Please do visit again.Sincerely,Hotel Manager.

4/10 Poor

Tyler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, gross, dingy, go somewhere else.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 2, 2023
Dear Tyler,We're sorry to hear that your experience at our hotel did not meet your expectations. Cleanliness is a top priority for us, and we apologize for falling short in this regard. We appreciate your feedback and will take it into account as we work to improve our services. If you have any specific concerns you would like to share, please feel free to let us know.Sincerely, Hotel Manager

4/10 Poor

Margaret

Disliked: Cleanliness, property conditions & facilities
the beds were clean, but the room and property were pretty grungy. Curtains were dirty and torn.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 22, 2023
Dear Margaret,Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused by the condition of the room and property. We take cleanliness and maintenance seriously, and your comments will be shared with our team for immediate attention. We appreciate your honesty and hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

8/10 Good

samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 14, 2023
Dear Samuel,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

8/10 Good

Josée

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 24, 2023
Dear Josée,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service
Very convenient and reasonably priced. Could use some more repairs.
Stayed 1 night in May 2023
Response from Hotel Manager on May 29, 2023
Dear William,Thank you for your feedback. We're glad to hear that you found our hotel convenient and reasonably priced. We appreciate your comment about the repairs, and we will take it into consideration as we continue to improve our facilities. We value your business and hope to welcome you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Nick, Lake View

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is dirty and in complete state of disrepair.
Response from Hotel Manager on May 24, 2023
Dear Nick,We apologize for any inconvenience you experienced during your stay at our hotel. Providing a clean and well-maintained environment is important to us, and we take your feedback seriously. We will address your concerns with our housekeeping and maintenance teams to ensure that any cleanliness and maintenance issues are promptly addressed. We appreciate your feedback, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

8/10 Good

Gustavo

Business traveler
Liked: Cleanliness
There is plenty of parking even for the trucks. There is no breakfast :(. My room was very big but very empty, no even a couch of a dinning set to feel more like home :(
Stayed 1 night in May 2023
Response from Hotel Manager on May 21, 2023
Dear Gustavo,Thank you for your review with a 4-star rating out of 5. We apologize for not having breakfast available and for not having a couch or dining set in your room. We take guest feedback seriously and will take action to ensure these items are available in our rooms. Thank you again for your feedback, and we hope you visit us again soon.Sincerely, Hotel Manager

6/10 Okay

David H

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Grounds were very bad. Pool area should be removed. Room was missing standard light bulbs and the refrigerator was singing all the time.
Stayed 3 nights in May 2023
Response from Hotel Manager on May 16, 2023
Dear David H,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the grounds, pool area, missing light bulbs, and noisy refrigerator is important to us. We strive to maintain high standards and provide a pleasant experience for our guests. We will address these issues promptly and take appropriate measures to improve. We appreciate your valuable input and hope you will consider staying with us again in the future, as we are committed to providing a positive and enjoyable stay.Sincerely, Hotel Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The bed and pillows were completely comfortable. Do bring eag plugs, though, because the train comes through during the night and early morning hours.
Stayed 1 night in May 2023
Response from Hotel Manager on May 10, 2023
Dear David,Thank you for your review. We are glad to hear you found the bed and pillows comfortable. We apologize for the noise from the train and appreciate your suggestion to bring ear plugs. We will be sure to pass your feedback along to the appropriate departments.Sincerely, Hotel Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Manager on May 8, 2023
Dear Jeffrey,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

2/10 Terrible

Linda, Alexandria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you value your safety and general cleanliness, do not stay at this sorry excuse for a red roof inn. So disappointed. There was a water leak in our bathroom and the ceiling was peeling. The staff could barely speak English and their idea of breakfast was stale moon pies and cookies.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 28, 2023
Dear Linda,We apologize for the unsatisfactory experience you had at our hotel. The safety and cleanliness of our guests are our highest priorities, and we are sorry to hear that you did not feel safe or comfortable. We have taken your feedback into consideration, addressed the water leak in the bathroom, and will make sure all ceilings are inspected regularly. We have also updated our breakfast offerings to provide better-quality food.Sincerely, Hotel Manager

2/10 Terrible

Garrett, Coraopolis

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty in every way, hand prints on doors and windows, curtains torn. The whole room was the worst we have ever stayed in. Found a different hotel on our return trip, we were booked for 2 stays here, never again.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 27, 2023
Dear Garrett,I'm sorry to hear that your stay was disappointing and that the room did not meet your expectations. We take all feedback seriously and will work to address these issues. Please reconsider.Sincerely, Hotel Manager

8/10 Good

Kristen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property owner was very friendly. The property itself was a little outdated, and no working ice machine, but the room was clean and up to date! Overall a fantastic value and stay!
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 26, 2023
Dear Kristen,Thank you for taking the time to leave us a review. We are happy to hear that you found our property owner to be friendly and that the room was clean and up-to-date. We apologize for the issue with the ice machine and will work to ensure that it is working properly for future guests. We appreciate your feedback and hope to see you again soon!Sincerely, Hotel Manager