Ratings based on 187 Verified Reviews

3.0 out of 5
49% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Everybody at he front desk was very friendly . I can't wait to stay there again -
Comment from Hotel Management
Aug 18, 2017 by General Manager , Hotel Management
Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. Thanks for allowing us to be of service, and we look forward to hosting you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Jun 27, 2017
Very dirty, I didn't clean the room in three days..
Comment from Hotel Management
Jun 29, 2017 by General Manager , Hotel Management
Thank you for your review of your stay. We apologize for your disappointment with our housekeeping policy. Since we are an extended stay property, we provide cleaning service to guests who stay eight or more nights; however, this service is always available upon request for an additional fee. I am sorry if we did not communicate this properly at check-in. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying with us again soon!       Sincerely, General Manager
4 out of 5
by Arturo

Location, location, location

Posted May 16, 2017 on Hotels
Overall my stay was excellent, staff friendly, room clean, mostly quiet, just have reservations over location, did not feel quite safe, seeing shattered car window glass in parking lot did not make me feel any better, otherwise my stay was ok
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Dallas - Market Center. We are delighted to know you enjoyed your time with us and that our location close to various attractions of the city was perfect for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
4 out of 5
by George

Posted May 12, 2017 on Hotels
Comment from Hotel Management
May 14, 2017 by Manager, Hotel Management
George, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America- Dallas - Market Center. Sincerely, General Manager
2 out of 5
by Jacquelynne

Nope with a side of nope

Posted May 4, 2017 on Hotels
After being charged by the website to book the hotel we were then charged again at the front desk for the rooms by a rude night attendant. The hallway to the room smelled terrible and there was garbage on the floor. The room itself was musty and smelled of old cigarette smoke. The other room was dark and the bathroom had not been cleaned. There was no continental breakfast to speak of just some granola bars and packets of oatmeal. On the plus side the day staff working in the morning was courteous and helpful.
Comment from Hotel Management
May 7, 2017 by Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
5 out of 5
by Johnathan

Posted Apr 28, 2017 on Hotels
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
Johnathan, thank you for choosing Extended Stay America- Dallas - Market Center. We appreciate you giving us a fantastic score and are thrilled to know you enjoyed every aspect of your stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Houston

Great location and comfortable!

Posted Apr 11, 2017 on Orbitz
Pros: The pillows were great and they had extra counter top space with a mirror by the kitchen.
Cons: Possibly, it could be modernized and updated.
Location: Not sure what to do nearby but location was great!
Hotel was right off the highway in Market Center. Very comfortable.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Ashley, we appreciate your nice comments about your stay at Extended Stay America - Dallas - Market Center. We are glad you enjoyed our location and your well-maintained room. Thanks for being our guest, and we hope to welcome you back again soon! Sincerely, General Manager
4 out of 5
by Jeanne

Good but not Great

Posted Apr 4, 2017 on Hotels
The check in was fast and easy. The room was warm, and the AC output didn't seem to be efficient to keep whole room cool. The bed was pretty hard. the service was as quick as expected for linens for the sofa bed. breakfast had very little left about an hour after it opened.the checkout was very fast.
Comment from Hotel Management
May 15, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am more than pleased to read that you received a seamless check in; however please accept my apologies that you endured multiple inconveniences during your stay. I have addressed my staff about the issues, especially regarding the bed. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
3 out of 5
by A verified traveler

Posted Apr 1, 2017 on Hotels
Room was nice enough but could hear the guests in the room. Although it said no smoking 100 ft from the building I saw hotel staff smoking right outside the door
3 out of 5
by Danielle

This traveler left a rating score only Posted Mar 29, 2017 on Hotels