Ratings based on 2,587 Verified Reviews

4.0 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay

Posted Aug 23, 2017
Specious room, clean, great staff. So recommended.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Free airport shuttle Not!

Posted Aug 17, 2017
Expedia ad lists free airport shuttle. Doesn't specify shuttle is limited to Love Field. Bought delimma to front desk staff; conveniently passed me off to the front desk manager although they knew my departure was prior to manager's arrival. Need to clarify free airport shuttle is limited to Love Field
4 out of 5
by A verified traveler from Chicago

Posted Aug 17, 2017
Older rooms are tired. WiFi poor. Business center weak (computers too close to chair; printer bad).
3 out of 5
by A verified traveler

Posted Jul 14, 2017
It was ok but I wish they would have notified me on the time of booking about the construction in the hotel . Patio , Pool were closed . So in evening you stay in ur room or go out somewhere . There was no facility open to relax . Rest staff was very good .
1 out of 5
by A verified traveler from Houston

Highly Disappointed

Posted Jul 10, 2017
We checking into this hotel for 2 day so we could meet my brother who was deploying be free he left. We ended up only staying 1/2 of a day. The description states one pool would be under construction, however, both pools are closed for renovations. This was a main reason for booking this hotel being as I had 3 little one under 9 that LOVE swimming. But, what made the trip really bad....ROACHES!!! When we woke up the next morning, we had roaches crawling on my sons bottle's and food container (he is only 9 months). We tried to stay calm and just change to a different room, however, all the rooms were even worse! We also had beds that were falling apart and blood stain's on our pillow case.. We cancelled our 2ND night and received a full refund. The hotel has singes posted about future renovations, so hopefully the problem will be fixed.. as for my family and I.. Not sure of we will be staying at any Sheraton Hotel in the future..The Holiday Inn across the way is VERY NICE.
2 out of 5
by A verified traveler

The air was not working

Posted Jul 6, 2017
Pool was closed. The staff was rude, not friendly st all
Comment from Hotel Management
Jul 10, 2017 by Stephen, Hotel Management
Thank you for your feedback. I do apologize regarding the staff, we will look into this immediately. Thank you for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Nice but..

Posted Jul 3, 2017
Pros: I did like the location because we were minutes from downtown. This hotel was nice for our one night stay.
We specifically chose this hotel due to the indoor/outdoor pool option and upon arrival we find out the pools are closed for renovations. I booked this hotel obviously through Expedia so I did not see any mention of the pools being closed. They had made arrangements for their guests to swim at another hotel which was fine but some what of an inconvenience. Also, we chose the king bed and my son was going to sleep on the sleeper sofa. It was only for our one night stay, so we knew it wasn't going to be the most comfortable but this mattress was unbearable. The mattress was paper thin and stained in several areas.
Comment from Hotel Management
Jul 10, 2017 by Stephen, Hotel Management
Greetings, Thank you for staying with us. We do apologize about the pool, it should be back very soon and we are excited about the changes. We hope to welcome you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Easy to access, right off the highway.

Posted Jun 27, 2017
Pros: bed was comfortable.
Cons: they need new furniture and new carpet.
Location: freeway access and stores and restaurants are close by
my experience was ok but will not stay here again. Furniture was outdated and stains in the carpet.
Comment from Hotel Management
Jul 10, 2017 by Stephen, Hotel Management
Greetings, Thank you for staying with us. Renovations are currently ongoing to the property and we are excited about the changes coming. We hope to have the opportunity to welcome you back during your next trip to Dallas
5 out of 5
by Luisa

Posted Jun 26, 2017 on Hotels
Best stay ever !
Comment from Hotel Management
Jul 10, 2017 by Stephen, Hotel Management
Thank you for staying with us. We hope you welcome you back during your next trip to Dallas. We appreciate the feedback!
3 out of 5
by Clinton

Pool Closed Due to Renovation

Posted Jun 26, 2017 on Hotels
Pool was closed due to renovation. Front Desk did call around and find another hotel where we could use their pool. Animal urine stains on the carpet. Comfort of the beds were not as nice as I thought they may be for the price it cost to stay there. Door to the smoking area outside was jammed and extremely difficult to open. Other than that it was decent
Comment from Hotel Management
Jul 10, 2017 by Stephen, Hotel Management
Thank you for staying with us. We hope you welcome you back during your next trip to Dallas. Pool renovations will be completed very soon. We appreciate the feedback!