Ratings based on 434 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Ottawa

Close to the Toronto Zoo

Posted Mar 16, 2017
Cons: I wish additional information about the provided cribs was noted. Based on past hotel experiences, I was expecting some type of play yard.
Location: There is a very quick way to get from this hotel to the Toronto Zoo on back roads, away from any traffic! Also close to the Ontario Science Centre.
The supplied crib was very small, and entirely metal. If you are travelling with a baby over 12 months or have a baby that is tall, I would suggest brining your own play yard. In an attempt to resolve the issue, we found our that the one bedroom suits are not able to have a rollaway bed added. The staff was very helpful, and made every effort to solve our issue with the crib/extra bed. We did end up having to move to a larger suit, but the hotel did offer a significant discount on the price of the room. We were disappointed that the hotel pool was closed for maintenance (during March Break!!). We were allowed to use the pool at the Hampton Inn next door. Wish there had been some type of notice from the hotel or Expedia on our pending itinerary. The breakfast was satisfactory, but not as complete as the offerings at some other hotels (ie. no waffles, yogurt). The evening social was a nice bonus. Overall, the experience was okay. The staff really did go above and beyond to take care of their guests.
2 out of 5
by A verified traveler

Would not stay again.

Posted Mar 15, 2017
Pros: They did make arrangements to use the pool at the hotel next store. Not ideal with bad weather outside, but better then nothing.
The pool was out of service, apparently was on the website, but in very fine print. AC/Heating in the room was very noisy. Food at breakfast was not sufficient enough with the amount of traffic that was there.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

clean and love the kitchen area

Posted Mar 4, 2017
Great facilities for gym and pool and the kitchen area made it possible to store some fruits and leftovers.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ontario

Suite hotel in a good location

Posted Dec 19, 2016
The only issue we had was the noise from the neighbouring yard/trucking centre every early morning.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 19, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2016
Pros: The room was spacious and the breakfast was very good
Cons: There was a family with young children next door and you could hear everything, including the screaming toddler until midnight.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 14, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Wow!

Posted Nov 13, 2016
The room...gorgeous, spacious, fancy, wow! Bible in the nightstand...fantastic! (Every hotel should go back to doing this!) Didn't love that I had to make the sofa bed up, as it was close to midnight when we checked in with little ones. Breakfast...best hotel breakfast we have ever had that was self serve. Will absolutely, hands down stay here every time in area. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from q

Posted Oct 31, 2016
Awesome hotel very clean and rooms are big and comfortable. Didn't use our kitchen but very nice if you are looking for a place where you can cook a meal.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 15, 2016 on Hotels