Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from UK

One off hotel

Posted Feb 18, 2016
Pros: The reception was excellent
Cons: Teach the staff how to manage slow kitchen service, or introduce a booking regime so the kitchen doesn't get overloaded.
Location: Picton very pleasant. Still has a slight feel of a transit camp between North and South Islands.
A Hotel full of surprises. Our room was exceptionally, and perhaps extravagantly decorated. Our greeting was exceptional with a large glass of sayvignon blanc offered on arrival plus an elegant presentation of a collection of dainty treats. At dinner in the evening however the hotel let itself down by not being able to manage the large number of dinner guests who came in 'off the street'. We booked dinner for 7 o'clock and did not receive our order on the table until 8.15. All the other guests in our section of the outer eating area were similarly treated. Unfortunately the staff didn't have a clue how to manage the problem. There were no explanations or apologies. Or offers of free drinks by way of compensation. The only comment I heard was 'you've waited so long for your meal you'll enjoy it even more! When it arrived the food was excellent.....but was it worth the wait? I'm not sure. What a pity the hotel let itself down in this way.
3 out of 5
by A verified traveler

Great potential.

Posted Aug 24, 2015 on Hotels
Lovely guesthouse in the middle of Picton. The rooms were really nice and the staff friendly. At times it felt like you were listening to a life story of the owner and her struggles. She was nice but not all guests want to be told everything about the staff's lives. Breakfast was delicious. If I paid full price for this hotel I would have been disappointed as small details were missing such as shampoo and conditioner being used in old bottles etc.
Comment from Hotel Management
Feb 27, 2016 by Juliearna, Hotel Management
Hello Reviewer, we are sorry you felt this way, but as you were aware the owner aunt had just died the day before so she was naturally a little upset and we are very small. We have new bottles in all the suites so I am unsure about this but will make sure there are no marks on the bottles. Kind Regards Escape to Picton Team
3 out of 5
by A verified traveler

Trying hard but too economic on shampoo/clean towe

Posted Aug 4, 2015
Excellent staff member but greeted by vacuuming and untidiness in entrance. Too expensive for overall standard. Expected more compared to other hotels and experiences in South island
5 out of 5
by Helen from Greensboro, NC

Loved Escape to Picton!

Posted Apr 14, 2015 on Hotels
Escape to Picton was a treat! My husband and I were on our honeymoon and had stayed in nice hotels our entire trip and this was the best room by far. We stayed in the "Formal" suite and it was huge and beautifully decorated. The location was central which was perfect since we didn't have a car. We ate at the restaurant and received wonderful service and food. The owner conversed with us at length during our dinner and breakfast the next morning and we were taken very good care of, you could tell the entire staff cared about their work. I'm not a big bread person and the muffin we had for breakfast was the best I've ever tasted! I highly recommend Escape to Picton!
Comment from Hotel Management
Dec 19, 2015 by Juliearna, Hotel Management
Hello Helen, Thank you for your lovely comments we are glad you enjoyed your stay. Best of luck with your travels and we wish you a wonderful live together. Kind Regards Juliearna and the Team
5 out of 5
by Brian

Posted Mar 10, 2015 on Hotels
Comment from Hotel Management
Dec 19, 2015 by Juliearna, Hotel Management
Hello Brian, Glad you enjoyed your stay :) Juliearna and the team.
4 out of 5
by Margaret from Australia - QLD - Brisbane

Posted Sep 18, 2014 on Wotif
Pros: Bath tub and the underfloor heating in bathroom
4 out of 5
by Paul from New Zealand - Marlborough

Posted Jul 18, 2014 on Wotif
Pros: The bath!
Cons: Bright street light
Location: Close to everything
Facilities: Above average; Value: Acceptable price; Service: Courteous; Cleanliness: Immaculate;
5 out of 5
by Odette from Australia - NSW - Regional NSW

Posted Jul 6, 2014 on Wotif
Pros: Attention to detail was impeccable - faultless
Cons: Not being able to stay longer
Location: Perfect
Facilities: Top class; Service: Outstanding, Personal; Cleanliness: Immaculate;
5 out of 5
by Rosemary from New Zealand - Wellington

Posted May 6, 2014 on Wotif
Pros: Willingness to go the extra mile by owner/manager e.g. helping with luggage up stairs yummy muffins, great breakfast
Cons: Probably the cost but wanted something special and got it.
Location: Close to everything, Good views
Facilities: Modern, Above average; Value: Expensive but worth it.; Service: Go the extra mile; Cleanliness: Pristine; We arrived late and tired, requesting dinner in our room Although this is not normal practice our wish was granted and we had a lovely meal delivered
5 out of 5
by holly from New Zealand - Auckland

Posted Mar 26, 2014 on Wotif
Pros: Beautiful decor
Cons: We only staued a night but had we stayed longer I think that having no proper shower would be annoying
Location: right by everything
Facilities: Good;
Comment from Hotel Management
Mar 26, 2014
Hello Holly, thank you for your review we are glad you enjoyed your stay. We have thought about taking out the bath downstairs and replacing it with a shower but as our two suites upstairs have showers we haven't. When we take out our restaurant we will make sure the new suites have showers. We hope you enjoy the rest of your trip and value your feedback. Kind Regards Juliearna