Ratings based on 572 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Marlborough, Ma.

Great service. Very accommodating. Enjoyed breakfa

Posted Aug 30, 2017
Close, walking distance to Longhorn Steak House, awesome prices and food. Also; grocery store, etc. in strip mall.
Comment from Hotel Management
Aug 31, 2017 by Melissa Martins, Hotel Management
Thank you for taking the time to review our hotel during your recent stay at the Hampton Inn Marlborough. We do have a great location that is convenient to many restaurants around the hotel. We take great pride when our guests have a great stay with us and I enjoy sharing the comments onto our team. There are many hotels to choose from in this Marlborough area, and we are fortunate to have such a great team here. It definitely shows in their performance and how they treat our guests. We hope to see you back again. Best Regards, Melissa Martins General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfotable and convenient

Posted Aug 24, 2017
We were traveling from Vermont to Cape Cod and needed a place to stay on the way. This Hampton Inn was just right! Comfortable room, nice staff and nice breakfast. Close to the highway too.
Comment from Hotel Management
Aug 31, 2017 by Melissa Martins, Hotel Management
Thank you for choosing to stay at the Hampton Inn by Hilton Marlborough and for sharing your wonderful experience online. We are delighted to read that you loved our convenient location, complimentary breakfast, as well as, our helpful associates. Thank you for being our loyal guest. It was our pleasure hosting you and we hope to welcome you back with us soon. Safe Travels Always! Melissa Martins General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

OK

Posted Aug 18, 2017
Pros: Brreakfast....early check in due to a low occupancy day
Cons: Cleanliness
Location: Nearby Panera & shopping center are a plus.
Used room only to sleep in, for 3 nites. Quite comfortable with a very good breakfast buffet. Bedding was oddly heavy for late Summer - only a very heavy duvet coverlet. Much to heavy unless you dropped the temp in the rm. to about 40 degrees! Complained about non-vacuumed floor after 2nd nite but was still not vacuumed on 3rd. It wasn't 'dirty' but had odd threads, seeds and shreds scattered over it- definitely had not been vacuumed.
Comment from Hotel Management
Aug 22, 2017 by Melissa Martins, Hotel Management
On behalf of the Hampton Inn Marlborough, kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. We sincerely regret the inconvenience caused to you because of this. I have followed up with my housekeeping staff members on this specific situation and have put additional measures in place to assure this will not reoccur for you or any other guest. We take your review very seriously and would like to again offer our deepest apology. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We reassure you will see improvement and enjoy a more positive association with our hotel in the future. We look forward to seeing you when in the Marlborough area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
The Hotel was great, we had trouble with the address you provided.It was the opposite direction we informed the front desk about it
Comment from Hotel Management
Aug 22, 2017 by Melissa Martins, Hotel Management
Thank you for the kind words and for staying with us at the Hampton Inn Marlborough! I do apologize you had an issue with the address prior to getting to the hotel. We appreciate the comments from our guests, as it reminds us that we can make a difference in a person’s travels. We hope to have you stay with us again soon! Best Regards, Melissa Martins General Manager
5 out of 5
by A verified traveler

Posted Jul 15, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017 by Melissa, Hotel Management
Thank you
3 out of 5
by douglas

Drywall dust.

Posted Jul 10, 2017 on Hotels
The hotel was under renovation. As soon as we got off the elevator dust was everywhere. Drywall chunks in the elevator. Disappointed.
Comment from Hotel Management
Jul 11, 2017 by Melissa, Hotel Management
Thank you for choosing to stay at the Hampton Inn by Hilton Marlborough and for sharing your experience online. We apologize that the condition of the hotel during renovations did not meet your expectations. Hampton as a brand sets very high standards with regard to service and facilities. Your feedback is important and will help us excel going forward. Thank you and we hope you will change your mind and stay with us again. Safe Travels Always! Melissa Martins General Manager
4 out of 5
by A verified traveler

Posted Jun 19, 2017 on Hotels
Room was smaller than expected. Baseball team had checked in and could hear them up and down the halls after hours. The breakfast buffet was very good. The ham and cheese quiche was a nice surprise for a buffet as was the waffle station. Both were very good.
Comment from Hotel Management
Jul 3, 2017 by Melissa, Hotel Management
Thank you for the kind words and for staying with us at the Hampton Inn Marlborough! We appreciate the comments from our guests, as it reminds us that we can make a difference in a person’s travels. We hope to have you stay with us again soon! Best Regards, Melissa Martins General Manager Best Regards, Melissa Martins General Manager
4 out of 5
by A verified traveler

Posted Jun 15, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by Melissa, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Undergoing renovation, otherwise OK.

Posted May 24, 2017
Staff were very courteous and pleasing. There was some issue with hot water, very apologetic and changed rooms. Only thing is that we were changed from a room with two double beds to one with one king bed and they gave two cots and the sheets were NOT fresh!
Comment from Hotel Management
Jun 20, 2017 by Melissa Martins, Hotel Management
Thank you for taking the time to review your recent stay with us at the Hampton Inn Marlborough. We are delighted that you enjoyed your stay. I have shared your comments with my team. We thank you for choosing the Hampton Inn Marlborough as your home away when traveling to the Marlborough area. We certainly hope to see you again when your travel plans bring you back to Marlborough.
5 out of 5
by A verified traveler

Posted May 19, 2017 on Hotels
Comment from Hotel Management
May 23, 2017 by Melissa, Hotel Management
Thank you for staying with us in Marlborough. We appreciate the comments from our guests, as it reminds us that we can make a difference in a person’s travels. We like to be known as convenient, clean and comfortable! Thank you again and come back soon! Sincerely, Melissa Martins