On the beach, beach cabanas, sun loungers, beach umbrellas

Reviews of TUI BLUE Grand Azur

5 out of 5
TUI BLUE Grand Azur
Cumhuriyet Bulvari No.17, Marmaris, Mugla

Reviews

8.6

Excellent

Rating 10 - Excellent. 101 out of 177 reviews" "
Rating 8 - Good. 39 out of 177 reviews" "
Rating 6 - Okay. 21 out of 177 reviews" "
Rating 4 - Poor. 13 out of 177 reviews" "
Rating 2 - Terrible. 3 out of 177 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aneta

Stayed 1 night in Oct 2023
Response from TUI BLUE Grand Azur Team on Nov 14, 2023
Thanks a lot for your feedback, we are looking forward to welcoming you back.

6/10 Okay

kimya

Good location Bad service
Stayed 1 night in Oct 2023
Response from Sharon Ay General manager on Oct 31, 2023
Dear Mr Lyon, thank you for reviewing your one night stay with us. We are pleased you were happy with the hotel location. We are sorry to hear you were not impressed with our staff service in your very brief stay with us and would have liked the opportunity to understand your experience.Best regards,

4/10 Poor

Verda

Stayed 1 night in Oct 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
48 hours in Marmaris
Probably the best all inclusive hotel I’ve ever stayed in! The food was incredible, the pool area, beach, bars, rooms all 100% afternoon tea was lovely. A calm but beautiful hotel. Only thing I would change is the pillows, very hard, but I can live with it
Stayed 2 nights in Oct 2023
Response from Sharon Ay General manager on Oct 23, 2023
Dear Denise, thank you for your lovely review. We are thrilled that you enjoyed your stay and loved our facilities.We are sorry you found the pillows to be a little hard, a quick call to reception would have enabled us to replace them for you.We hope to see you again next year.Best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our time in Marmaris! Grand Azur had the best all-inclusive food I have ever had. Quality was top notch and the group of people that work there are happy and super helpful!
Stayed 4 nights in Sep 2023
Response from Sharon Ay General manager on Sep 26, 2023
Dear guest, Thank you for your review. We are pleased that you enjoyed your stay with us and were impressed with the food.We hope we have the chance to welcome you again.Best regards

10/10 Excellent

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. Loved the multiple activities that were available every day.
Stayed 5 nights in Aug 2023
Response from Sharon Ay General manager on Sep 8, 2023
Dear Francis, thank you for your wonderful review. We are delighted that you enjoyed your stay, including the range of free daily activities.We hope you choose to visit us again.Warm regards,

8/10 Good

Ali

Traveled with partner
Liked: Cleanliness, amenities
I was satisfied with the facility. Although it is worth it to mention that we paid €35 each for Lavante restaurant but it didn’t worth it except a good view. They kept saying that the restaurant is fully booked but it wasn’t just to persuade us to book a spot there (lying is the last expectation I had).
Stayed 3 nights in Sep 2023
Response from Sharon Ay General manager on Sep 10, 2023
Dear Ali, Thank you for sharing your review. We are delighted to hear that you were satisfied with the hotel overall. We are sorry to hear that you were disappointed with your Levante experience and that you felt you were misled. We hope you will choose to stay with us again. Best regards,

10/10 Excellent

Yuliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about this hotel 😍 The rooms, the food, the beach location and the shows. The only improvement would be an outdoor adult only pool.
Response from Sharon Ay General manager on Aug 28, 2023
Dear Yuliya, thank you so much for sharing your positive review. We are very pleased to hear that you loved everything about your recent stay.We have no plans to introduce another outdoor pool at the hotel, however, you may like to know we have a large indoor pool as well.We hope you will choose to stay with us again soon.Best regards,

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel ever 10/10, great swimming pool, great view, amazing activities, nice beach, great food all day long, friendly staff, very clean, you wouldn’t need to leave the resort at all with the all-inclusive package! There were many families and kids during my stay tho! Yet, I’ll definitely will pay a visit again. 👍
Response from Sharon Ay General manager on Aug 24, 2023
Dear İmelda, thank you for sharing your excellent review. We are truly thrilled to hear that you enjoyed every moment of your stay with us, loved the food and were well looked after by our staff.We do hope we have the chance to welcome you again soon.Warm regards,

8/10 Good

Alia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Sharon Ay General manager on Jul 21, 2023
Dear Alia, Thank you for rating your recent holiday.We hope you will stay with us again soon.Best regards

10/10 Excellent

Basak

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place! Very clean property with friendly staff. Food was amazing! You will not be disappointed! We had the most relaxing vacation with breath-taking views. Heaven on earth!
Stayed 4 nights in Jul 2023
Response from Sharon Ay General manager on Jul 13, 2023
Dear Basak, thank you for your lovely review. We are pleased you loved the food and had a relaxing holiday.We hope to see you again soon.Best regards

6/10 Okay

lev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2023
Response from Sharon Ay General Manager on Jun 22, 2023
Dear Lev, thank you for reviewing your recent stay.We we have the chance to welcome you in the future.RegardsSharon AYGeneral manager

10/10 Excellent

Nilay

Traveled with family
This is an amazing resort. I took my family there. Very clean, service, food, and beach are excellent. Highly recommended.
Stayed 4 nights in Jun 2023
Response from Sharon Ay, General manager on Jun 15, 2023
Dear Nilay, thank you for review your recent stay. We are delighted that you enjoyed your holiday and found the service, cleanliness and food to be excellent.We hope we have the chance to welcome you and your family again.Best regards,Sharon AyGeneral manager

8/10 Good

Yuvika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private beach, shopping, food
Stayed 3 nights in Apr 2023
Response from Sharon Ay General Manager on Apr 17, 2023
Dear Yuvika,Thank you for your positive review for your recent stay.We are pleased you enjoyed your holiday and look forward to your next visit.Best regards

10/10 Excellent

rania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Sharon Ay General Manager on Oct 21, 2022
Dear rania.Thank you for awarding us with such a great rating.We hope you will stay with us again.Best regards

10/10 Excellent

Bijan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an unbelievable property. Beautiful, with great food, amazing service, and excellent location. One of the best all inclusive properties we have ever stayed at. We highly recommend it.
Stayed 3 nights in Oct 2022
Response from Sharon Ay General Manager on Oct 17, 2022
Dear Bijan- we are so pleased that you have had a wonderful experience, loved the food and the location. We appreciate you taking the time to share your positive review and do hope you will choose to stay with us again.Best regards

10/10 Excellent

Hanan, Fremont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how it was so close to city center and I enjoyed the all inclusive perks.
Stayed 2 nights in Oct 2022
Response from Sharon Ay General Manager on Oct 12, 2022
Dear Hanan, thank you for your positive review. We are pleased that you were happy with the hotel's location and enjoyed the all inclusive facilities.We hope to see you again soon.Best regards,

4/10 Poor

Majed

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They do for me downgrade
Stayed 3 nights in Aug 2022
Response from Sharon Ay General Manager on Oct 12, 2022
Dear Mr Majed,Thank you for sharing your comments regarding your recent stay. We always allocate the room type which has been booked. We feel we should clarify that on arrival at our hotel, we allocated a partial sea view suite as per your reservation. We are very sorry that the suite didn't meet with your approval and it was with your consent that an alternative room was given.We hope you enjoyed your stay overall.Best regards,

10/10 Excellent

Samet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Sharon Ay General Manager on Aug 24, 2022
Dear Samet, thank you very much for rating your recent stay. We are pleased you enjoyed your holiday and do hope you will choose to stay with us again.Best regards,

10/10 Excellent

Mahdi muhammed ali

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, excellent services, excellent in everything, very polite staff, very professional, we have excellent time throughout, highly recommended
Stayed 7 nights in Jul 2022
Response from Sharon Ay General Manager on Jul 27, 2022
Dear Mahdi, thank you very much for your favourable review. It gives us great pleasure to hear that you have enjoyed your stay with us and do hope you will choose to holiday with us again. Best regards, Sharon Ay General manager

8/10 Good

hiba

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Near shopping center
Stayed 3 nights in Jun 2022
Response from Sharon Ay General Manager on Jun 22, 2022
Dear Hiba, thank you for rating your recent stay with us. We hope you enjoyed your holiday and will stay with us again. Best regards,

10/10 Excellent

Kamelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fantastic
Stayed 5 nights in Jun 2022
Response from Sharon Ay General Manager on Jun 13, 2022
Dear Kamelia, thank you for your fabulous comment! We are very pleased you enjoyed your stay with us and hope you will choose to visit us again. Best regards Sharon Ay General manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

FRANCIS BOSAH

Stayed 3 nights in Apr 2022
Response from Sharon Ay General Manager on May 6, 2022
Thank you for giving us a great review. We are pleased you enjoyed your stay and hope we have the chance to welcome you again. Best regards Sharon AY General Manager

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in idyllic location
This is a beautiful hotel in an idyllic setting. Even though large it has a very intimate feeling and the staff cannot do enough to ensure you have a good holiday. Special mention to Ruthe who goes that extra mile. Food was wonderful and varied, tables were cleared quickly and efficiently and plenty of sun loungers both around the pool and on the beach. Only negatives we had were the indoor pool could have been warmer and more attractive to linger in and the Levante restaurant was a big disappointment. It was soulless and lacking in any sort of ambience, worn cabinets were against the walls and a used tea towel was thrown on one of them, no background music playing and too brightly lit. BUT overall we were delighted with this hotel and would definitely come back.
Stayed 5 nights in Apr 2022
Response from Sharon Ay General Manager on Apr 13, 2022
Dear Paul, thank you for posting your excellently rated review. We are thrilled to hear that you enjoyed your stay and received the very best of service from our dedicated staff. We are very sorry to hear of your disappointment in our a la carte restaurant. With its enviable views across the bay, many of our guests find it to be one of the highlights of their holiday. We will pass your comments to our F&B manager for follow up. It's wonderful to hear that you were happy with your holiday overall and do hope we have the chance to welcome you again. Best regards,

2/10 Terrible

Verified traveler

Stayed 2 nights in Sep 2020
Response from TUI BLUE Grand Azur team on Sep 28, 2020
Dear guest, it is disappointing to receive such a low score. We would welcome the chance to hear your feedback and the reasons why you didn't enjoy your stay. You can mail us at reservation.grandazur@tuihotels.com.tr with your comments.

10/10 Excellent

Verified traveler

Stayed 5 nights in Oct 2019
Response from Grand Azur Marmaris on Nov 4, 2019
Dear guests, thank you for your appreciation. We look forward to seeing you again. Best regards, Grand Azur Team

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait til the next time!
Amazing property with great service and accommodation. Stunning views! Would definitely come back
Stayed 4 nights in Oct 2019
Response from Grand Azur Marmaris Team on Nov 4, 2019
Dear Mr. Mohammed, Thank you so much for your nice feedback. Looking forward to see you again. Best regards,

10/10 Excellent

OZLEM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Grand Azur Marmaris on Oct 16, 2019
Dear guests, thank you for your good appreciation. Always glad to see you. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service from staff. Very manageable for those with mobility issues. Good choice of food and drink. Very clean.
Stayed 10 nights in Sep 2019
Response from Grand Azur Marmaris on Oct 16, 2019
Dear guests, thank you for your good appreciation. Always glad to see you. Best regards,

10/10 Excellent

M, Canada

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay! We spent four nights here and couldn’t have asked for a more pleasant stay. Excellent staff, amenities, food, location etc. A place I would go back.
Stayed 4 nights in Sep 2019
Response from Grand Azur Marmaris Team on Sep 22, 2019
Dear Guest, thank you so much for your nice review about your pleasant stay in our hotel. We will be glad to see you again as our repeat guest. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel. Everything was awesome.I highly recommend the hotel.
Stayed 8 nights in Aug 2019
Response from Grand Azur Marmaris Team on Sep 13, 2019
Dear Guest, thank you for kind review. We will be glad to see you again. Best regards,

2/10 Terrible

itzhak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Grand Azur Marmaris Team on Sep 13, 2019
Dear Guest, We are very saddened by your low score. We would be very grateful if you could explain to us the reasons for your dissatisfaction to improve our services and invite you again to give us the chance to make you happy. Best regards,

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has all the areas you like to see and enjoy in a summer resort, Staff are very friendly and hard working to serve the guests No shortage and fast serving of food and drinks when you like to have one My only comment is about the reception, they are helpful but they need to try to smile a bit more!
Stayed 6 nights in Aug 2019
Response from Hotel management on Aug 26, 2019
Thank you for your lovely review. We are very pleased you enjoyed great service and have had a good holiday. Regards from the Grand Azur team

8/10 Good

Verified traveler

Stayed 4 nights in Aug 2019
Response from Hotel Management on Aug 21, 2019
Thank you for the great review

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Not worth for a price
It was decent.Room AC did not work and they told us it is central AC therefore it is not cooling.What a explanation.Buffet is fantastic for the first night than avarage for the rest of the stay.They did even fill up minibar even it was all inclusive.
Stayed 2 nights in Aug 2019
Response from Hotel Management on Aug 8, 2019
Dear Anonymous guest, thank you for your review. Our airconditoning system, although centralised, can be adjusted using the control which are in every room. It is worth noting that it will only work when the balcony door is closed. The minibar is fully stocked on arrival and thereafter, tea, coffee and water is replaced daily. All hotel information can be found in the room directory.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
The hotel itself was nice, clean pool beach spacious room toilet. The food was horrible, air condition was very bad. Within the whole hotel and especially in the bedroom. I asked a few times to come and fix the ac in the room, they said they will send someone to look at it but nothing was done. Statf at the reception not helpful, lack of communication and friendlyness with clients. Lazy at work!! No explonation whatsoever about anything within the hotel!
Stayed 4 nights in Jul 2019
Response from Hotel Management on Aug 5, 2019
Dear guest, thank you for your review and for choosing to stay at Grand Azur Marmaris. We are very pleased that you liked the hotel and location. We are sorry to hear that you feel you received less than perfect service from the staff and will certainly follow up with our managers to ensure that our future guests have the best possible holiday. Thank you for your feedback

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beach bar gave the hotel a added bonus and was a great atmosphere on a night
Stayed 3 nights in Jul 2019
Response from Grand Azur MarmarisTeam on Aug 2, 2019
Dear Guest , thank you so much for your great score and nice review. Best regards, Grand Azur Marmaris Team

4/10 Poor

Adel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Weather in the morning it’s hot and in the night nice. The serves in the hotel is very bad it’s below zero. Some of the wetters in the restaurant they too much talking they just want money from you when you give them they don’t look after you even the porter
Stayed 2 nights in Jul 2019
Response from rand Azur Marmaris Team on Aug 2, 2019
Dear Adel, We are so upset that you are not satisfied with your stay. We respect your opinion, but can not agree with your assessment of personnel, which work hard and a lot to make the stay of our guests pleasant and comfortable . Best regards, Grand Azur Marmaris Team

6/10 Okay

Syed Hunain

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty Resort, Book only if Price is Right
Check-in was done late hence dinner was over but the late dinner wasn't bad in taste but the staff starting immense cleaning which made very uncomfortable to finish the meal. In the morning, the real state of the room was realized as cleanliness was a major issue, at least a month old cobweb in the bathroom and general cleaning was sub par. Even the alley ways smelled at all times. A major renovation in terms of cleaning was due a long time ago. Food selection is quite nice & so is the taste however the service by the waiters could be given a training with relations to the guests. Overall, I wont be paying the high luxury price ever again at this property.
Stayed 2 nights in Jul 2019
Response from Grand Azur Marmaris Team on Aug 2, 2019
Dear Syed Hunain, thank you for your rating and feedback. We apologize for the inconvenience during the midnight dinner in the main restaurant. We must keep our hotel clean and tidy. Thank you for noting the good food quality. We are always aiming to increase the quality of service. Your opinion is very important for us. Best regards, Grand Azur Marmaris Team

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Grand Azur Marmaris Team on Jul 21, 2019
Dear Guest,Thank you for appreciation of our services. We are always glad to see you again. Best regards, Grand Azur Marmaris Team

8/10 Good

Ramin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room had cockroaches in the restroom which scared me & my family.
Stayed 1 night in Jun 2019
Response from Grand Azur Marmaris on Jul 2, 2019
Dear Ramin, We are really saddened to learn that you’ve been scared by cockroaches and wish that we had been given the chance to help you during your stay. Our Houskeeping Department makes pest control once a week. However insects and cockroaches can get into the room through an open window as the weather in Marmaris is very hot and humid. We are grateful to have been given the opportunity to respond and wish we could sort this issue on the spot. With best wishes,Grand Azur Marmaris

8/10 Good

Verified traveler

Stayed 6 nights in May 2019
Response from Grand Azur Marmaris Team on Jun 12, 2019
Dear Guest, Thank you for the good evaluation of the hotel services. We will be happy to see you again. Best regards, Grand Azur Marmaris Team

10/10 Excellent

Amna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Beach Resort
Great hotel On th beach All inclusive- breakfast, lunch, and dinner Great rates
Stayed 3 nights in Apr 2019
Response from Grand Azur Marmaris Team on May 3, 2019
Dear Amna, We are very happy, that you found our hotel nice and liked our food and location. Wish to see you again among our regular guests. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Grand Azur Marmaris Team on May 3, 2019
Dear Guest, thank you for your good opinion and a good estimate. We are waiting for you again in our lovely hotel. Best regards,

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, facilities and views wherever you look.
Stayed 7 nights in Jul 2018
Response from Grand Azur Marmaris Team on May 3, 2019
Dear Guest, thank you for your good opinion and a good estimate. We are waiting for you again in our lovely hotel. Best regards,

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2018

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply great
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, with a great view on the sea and the mountains.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay there with my family and my wife parents . We enjoy the pool . The pool area is very comfortable. There was a bar beside the pool and a snack restaurant. That we enjoy to eat there more than the main restaurant. The only problem that there was no toilets beside the pool area. We needed to the beach side or to the reception
Stayed 4 nights in Jul 2018