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Reviews of Marti Resort Hotel

5 out of 5
Marti Resort Hotel
Kumluorencik Mevkii, Icmeler, Marmaris, Mugla

Reviews

7.2

Good

Rating 10 - Excellent. 76 out of 265 reviews" "
Rating 8 - Good. 86 out of 265 reviews" "
Rating 6 - Okay. 38 out of 265 reviews" "
Rating 4 - Poor. 31 out of 265 reviews" "
Rating 2 - Terrible. 34 out of 265 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Can, Los Angeles

Stayed 1 night in Oct 2023
Response from Guest Relation Manager on Mar 16, 2024
Dear Can,Thank you for taking time to evaluate us after your stay at our facility. We hope you will choose to stay with us again and we can welcome you back to Martı Resort Hotel in the nearest future. Kind regards,Jülide Caliskan

6/10 Okay

Léonie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

noel

Disliked: Cleanliness, staff & service, property conditions & facilities
Services is very bad the food is not good We purchased exclusive food and drinks . When we arrived around 6 pm the room was not available When we checked in they said not everything included. We stayed hungry all the time ! Really i want refund we stayed room all the time
Stayed 5 nights in Sep 2023
Response from ismayil diricanlı on Sep 13, 2023
Dear Guest,Thank you for taking your valuable time and sharing your evaluations with us.Guest satisfaction is our first priority. Therefore, when you notified us of your dissatisfaction with the room you booked, we upgraded you to a Family Suite room free of charge.We provided free late check out on your departure day.You can find food service at any time of the day. Breakfast, lunch and dinner are served as an open buffet with dozens of different foods. In addition, we have a snack restaurant. The patisserie section provides free service until late at night. Grab & go section provides continuous service. We will continue to work with a focus on guest satisfaction, taking into account your comments and warnings.We would like to host you again in our Martı Hotels & Marinas facilities.We wish you a nice day.Regards

2/10 Terrible

Abdallah Ali

Traveled with partner
Disliked: Amenities
No air conditioning they are rode bad service no internet
Stayed 6 nights in Aug 2023
Response from ismayil diricanlı on Sep 13, 2023
Dear Guest,Thank you for taking your valuable time and sharing your evaluations with us.Guest satisfaction is our first priority. We will continue to work with a focus on guest satisfaction, taking into account your comments and warnings.We would like to welcome you again at our Martı Hotels & Marinas facilities.We wish you a nice day.regards

10/10 Excellent

yolla, Los Angeles

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Loved it. The staff are not enough at night on reception. The same person performs the following tasks, the customer service, room service, concierge and others. the staff everywhere is humble and sweat. However the reception staff lack some professionalism and need lots of training. The resort is highly recommended, I will come again for sure.
Stayed 9 nights in Jul 2023
Response from ismayil diricanlı on Sep 13, 2023
Dear Guest,Thank you for taking your valuable time and sharing your evaluations with us.Guest satisfaction is our first priority. We will continue to work with a focus on guest satisfaction, taking into account your comments and warnings.We would like to welcome you again at our Martı Hotels & Marinas facilities.We wish you a nice day.regards

6/10 Okay

Muzaffer

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The only thing we didn’t like about this hotel is that we make reservation thinking it was all inclusive resort but isn’t . We end up paying much more than the rate we got on Expedia for this hotel. The room had a sea view but the AC didn’t work properly so we had a hard time sleeping . Food overall it is decent but the drinks are not cold and they don’t serve ice . Private beach on premises but don’t expect servers to give you drinks etc ( you have to walk to the hotel to get drinks or water ) we asked for room service and we never got someone to answer the phone so don’t expect good service unfortunately. They need to update this hotel especially the rooms and provide the guests a better experience . I’m from Florida USA and also spend lots of time in the Dominican Republic for Vacation and Definetly the concept of “ all inclusive “ it’s completely different .. this is not a 5 star hotel resort . They need better personal trained and if they advertise as a 5 star resort they need to raise their standards. We traveled with family ( total of 4)
Stayed 4 nights in Jun 2023

4/10 Poor

Khalid

Disliked: Cleanliness, staff & service, property conditions & facilities
This resort is a big 4 star old resort, shouldn’t be 5 stars, AC didn’t work, so they said sorry we hope your next trip will be better, also same set of shampoo unless you have to ask personally, plus no iron or ironing table and I have to pay to get it done. 1/5 Food is good but the salads and sweets parts are full of bugs cause they keep them close to the doors. 2/5 Service is good when they see you, but they are everywhere and not organized. 3/5 View and location are the best thing about his hotel, not super busy area and not dirty 5/5 I stayed in this hotel back in 2017 and it was 10 times better, this time very bad, I think it got old.
Stayed 3 nights in Jun 2023

6/10 Okay

Jehan

Stayed 3 nights in Oct 2022

10/10 Excellent

Suleyman

Stayed 2 nights in Oct 2022

8/10 Good

Marie

Stayed 2 nights in Oct 2022

4/10 Poor

Ari

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marti -this place needs a major makeover
1. This is not a five star hotel. Maybe a 2.5? It may have been five star sometime ago but now it looks more like a historical ruin. 2. They play loud music constantly from 10am-midnight. If you need to rest during those hours, good luck. 3. The food is average. Nothing special. 4. This place needs a major remodeling. Everything is falling apart, old, and rusty.
Stayed 3 nights in Oct 2022

4/10 Poor

Khaled

Stayed 3 nights in Sep 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This ia not a 5 star hotel. I would rate it at max 4 star. Room cleaning is very bad. They didn't clean our room even if we had put on the door the sign to please clean the room. After going to the reception to see whan can be done about the cleaning of the room ,they said that the staff for cleaning left and they will clean the next day. Let me say that "cleaning" for us meant new towels and that was it. Overall it had good food. Not the most various but very tasty the ones they had. Hotel staff from the bar were the only ones worth 5 star.
Stayed 2 nights in Sep 2022

4/10 Poor

Amir Hossein

Stayed 4 nights in Sep 2022

2/10 Terrible

Ahmad

Stayed 4 nights in Jul 2022

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good but a little bit over priced.
Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Two nights, too many things gone wrong
I stayed here for two nights in a room with a ‘forest view’. First of all, there is no forest view. It all burned down in a forest fire so you’ll be overlooking a charred hill. Of course they don’t tell you this, so you’ll still pay the premium. I got food poisoning from their buffet on the first night. I was throwing up all night. The next day I went to their on-site doctor who tried to refer us to a private hospital that apparently doesn’t accept travel insurance. Speaking to locals, this is a scam - the hotel takes commission for referring people to that hospital. Instead, we went to the state hospital which was closer and covered by insurance. The treatment cost 50 euros compared to the 600 the hotel was asking for. The rooms, outdoors area and beach were nice enough but a little dated. The room was mostly clean although the bed had sand in it, so it felt like it wasn’t changed properly. If you’re foreign and can’t speak Turkish, I wouldn’t recommend this hotel for its services either - the spa offered me a 90 euro discount from the treatments just because I could speak the language. I don’t normally write reviews but hopefully this is enough to tell you that this hotel should be a hard pass despite the great location and photos.
Stayed 2 nights in Jul 2022

2/10 Terrible

Barakat

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Harivadan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

2/10 Terrible

Erkan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Nour

Stayed 2 nights in Apr 2022

8/10 Good

Eyo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good time, though they mixed up my room, I paid for a double bed but was given something else.
Stayed 2 nights in Apr 2022

8/10 Good

HAMIDREZA

Stayed 4 nights in Mar 2022

10/10 Excellent

Colin

Stayed 2 nights in Mar 2022

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great room was also great none of the outdoor pools or bar areas were open due to it being there off season so maybe next time ill get to experience it all.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay for a change of scenery
Very comfortable bed. Great view to the sea. Lovely freshly made omelette for breakfast and good coffee.
Stayed 1 night in Feb 2022

6/10 Okay

Syed Hunain

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Living in its glory days
The resort is quite well built and the initial designer had a great vision and executed it well but unfortunately the new management has not kept in with the times and have let the property go into disarray. A simple renovation of the property would indeed but the resort back as a must visit destination in the region.
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated hotel
Very bad conditions . Rooms are not clean. Very old . Bathroom is very old . With rust around bathtub. Stains on the floor. This hotel is not 5 stars hotel . It is less then 2 stars. Food was ok. Stuff doesn’t speak English. Very disappointed.
Stayed 5 nights in Jul 2021
Response from MARTIRST on Aug 4, 2021
Dear Guest, Thank you for taking the time to share your review after your recent stay at our hotel. We are disappointed to see there were some areas which let you down. We hope you will accept our sincere apologies for any inconvenience which may have been caused. However, we would have loved to be informed right away during your stay at the hotel. This would have given us the chance to solve raised issues immediately. Our guest relation is always at the resort to assist our guests. All our guest's feedback is valuable and helpful to us and allows us to rectify, which is usually done in a very short time depending on the issue. We wish you all the best at your future holiday destinations. Kind regards, Hotel Administration

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the outdoor facilities as pool and sea ,gardens are amaizing ,but hotel is disaster very old and not clean and rooms are very bad , AC is very bad , sound proof was very bad , nobody from stuf talk english so my stay was terrible and i lost one item from my room as well
Stayed 4 nights in Jun 2021
Response from MARTIRST on Jun 20, 2021
Dear Guest, Thank you for taking the time to write about your stay here with us.We appreciate you sharing your experience with us. Your feedback is important for us and gives us the opportunity to rectify areas of service that may need addressing any improvements where we may let our clients such as yourselves down, so once again thank you for sharing your experience with us, both good amd bad. In almost every department we have team members that can communicate in various different languages, unfortunately nobody pointed you to the correct team member in order for you to share your view here with us. Apologies for this. If you had approached our Guest Relations team we would of tried to resolve the issues for you and may have found a solution to the problems. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies. We wish you all the best on any future holiday destination and hope that you may give us a chance to redeem ourselves. Kind regards, Hotel Administration

4/10 Poor

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
It is ok no wow with price they both
Stayed 4 nights in Jun 2021
Response from MARTIRST on Jun 17, 2021
Dear Guest, We would like to take this moment to thank you for taking the time to write a constructive review of your stay with us. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused. We wish you all the best at your future holiday destinations. Kind regards, Hotel Administration

2/10 Terrible

Lam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The two big issues i had was AC wasn’t cold and room smelled bad. I couldnt sleep as it felt like a sauna. I booked two nights and after the first i asked to cancel and would eat the cost for the first. But they said they couldnt do anything about it as i booked through hotels.com. There waa no social distancing and few if any people wore mask which was troubling in the buffet area. There is no way
Stayed 2 nights in May 2021
Response from MARTIRST on Jun 17, 2021
Dear Guest, Thank you for taking the time to write about your stay here with us. We are disappointed to read you were not completely satisfied with your stay. We would like to extend our most sincere apologies for the frustration that this has caused. We wish you all the best at your future holiday destinations. Kind regards, Hotel Administration

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Perfect overnight stay in Marmaris
Stunning location especially as the sun rises over the island opposite which was beautiful to watch as we had a sea view room. The staff are really nice and helpful. The room was good but a little tired, they need a freshen up. I imagine the atmosphere is different in summer peak season but I thoroughly enjoyed the quiet and a place I’ll revisit in the quiet season again
Stayed 1 night in Mar 2021
Response from MARTIRST on Jun 18, 2021
Dear Guest, We are so thankful to receive your review about our hotel. Your observations and feedbacks will definately be taken into consideration by our management. As we are always giving the priority to our guests' opinions, we will be more careful on those issues. We look forward to welcoming you back in the near future. Kind Regards Hotel Administration

10/10 Excellent

Vasili, Antalya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with great views. Good food. Start was nice and helpful
Stayed 2 nights in Jan 2021
Response from MARTIRST on Jun 18, 2021
Dear Guest, Thank you for taking the time to write your positive review regarding your stay. It is great to know that you have chosen our resort for your holiday destination and that the associates of our resort have made your stay a pleasant one. The genuine care and comfort of our guests is always our highest mission. We appreciate you taking the time to share your experiences and recommending us on Expedia and we look forward to welcoming you back in the near future. Kind Regards, Hotel Administration

2/10 Terrible

Andrei, Bucharest

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all - This is absoluetly not a 5 * Hotel! It is an old and dated hotel with humid old rooms, poorly decorated, very tiny, very low ceiling. Food was very poor, the way the food was served is like in an auto service restaurant - pull the tray style. Waiters are not attentive - empty and dirty plates can stay on your table for 30 mins without anybody even bother to collect them. We paid 3 nights with All Inclusive - but we slept only 1 night there and had 1 breakfast only and 1 dinner. the price also should be 5 times less and marked as an average 3* Hotel. except the Bell boy who was helping us with he luggage - who was very useful and nice - all other things and services int his Hotel are even under a 3* Hotel. Avoid this Hotel!
Stayed 3 nights in Aug 2020

2/10 Terrible

Ed, USA

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Turkish health department needs to close this Hotel down as soon as possible. I’ve been on the road going to different Turkish cities for the past 2 weeks. I have never felt so exposed to COVID-19 like I did at this hotel. I think the hotel is occupied to full capacity, the hotel staff did not wear nor cared if guests are wearing masks or social distance. I felt like I was at a corona party. Other than that. Check in took forever, food is so bad. We only ate lunch once at the hotel, and the rest of the stay we ate at all our meals at the restaurant by the boardwalk. Rooms smelled like cigarette smoke. You have to wake up at 5am to find a beach chair. Staff is very rude. I do not blame the staff one bit. The problem with this hotel is Management they need to be replaced. The night Manager had his nose sticking out of his mask while walking all over the lobby. Management does not implement COVID-19 guidelines because they are busy setting guidelines to charge people €5 to play billiard for an hour. We are talking about almost $400 a night all inclusive resort. When I asked why would they charge for billiards? Front desk said” we have over 500 guests, if we didn’t charge them they will all play billiards”. So? What if guests did? what’s the problem? Stay at a $50 4star hotel in town is much better and safer than this place. Stay away
Stayed 2 nights in Aug 2020

8/10 Good

Abdulla

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is very old needs to be renovated and air conditioning is very bad.
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with 50 year history behind. Pleased to spend our holiday here.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice layout, beautiful pools and gardens. Good position to Iclemer.
Stayed 2 nights in Oct 2019

4/10 Poor

REYHAN, RESTON, VA

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Excellent food and food service. Property is very old, carpets on the corridors are in terrible condition. The cleaning cats with full of dirty sheets, towels were sitting in the middle of hallway, blocking the way to the room. It also smelled badly! Unacceptable. Room (#445( was very small, uncomfortable, AC was not working; it was just blowing air! We asked for repair or room change, the receptionist said "sure" and did not get any response, nothing happened, Beach chairs were very old, and cushions were stinky. The overall conditions were for 2 or 3 sTAR hotel! EXPEDIA SHOULD RECONSIDER INCLUDING THIS IN ITS PORTFOLIO
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
They upgraded us for free because it was our anniversary
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Positives: Fantastic location and beautiful views. Good food. Lovely pools. Negatives: No WiFi in room. Could do with some renovation touch ups in room. Not enough plug sockets.
Stayed 12 nights in Aug 2019

4/10 Poor

İbrahim

Business traveler, Traveled with family
Disliked: Staff & service
الطعام سيء وليس نظيف ومعاملة الموظفين سيئة لاترتقي ل خمسة نجوم
Stayed 2 nights in Aug 2019

8/10 Good

Hamad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Air condition very very bad
Very good location.air condition very bad
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was bad they put the same food out from days before they use leftovers for the next day. I’m diabetic I need to keep my insulin in the refrigerator but mine wasn’t working I called the reception they said there sending someone over 3 days passed no one came once.
Stayed 2 nights in Aug 2019
Response from Martı Hotels & Marinas on Aug 16, 2019
Dear guest, thank you for your feedback. however we'ree saddened to hear your bad experience with us, we'd like to state that we never use leftovers from the previous day, as we have such a big circulation in the hotel. Regards