needs improvement to food and rooms, 7 out of 10
Posted Sep 11, 2015 on Hotels
we read a few negative reviews before we went to hotel and were worried, it has stunning grounds and views, great pools, and lovely sea front, bar was great, however our room the air con was non existent we called the reception 3 times in the end got a another room next day still not cool enough, fridge did not work either and the beds are not that comfy, we had two awful nights sleep. also we met a lot of people who had stayed before that were moaning the AI food was awful, it was awful, and we eat out twice locally, the manager was always dealing with complaints and in fact when we pulled up to the hotel no one greeted us and we waited 40 mins to be checked in after the usually we don't have your booking, in this time we saw the manager dealing with two groups of upset guests, this hotel looks 5 star but more like a 3 1/2, 4 star, if they sorted the food and rooms maybe a 5 star. we loved the pools/sea/views and drinks, met some friendly staff at bar, fyi bar food ok, but my partner and i could not manage another night in the hot rooms. also asked for fan told yes then 6 hours later told we don't have fans!