Exterior

Reviews of Hotel Campanile Reims Centre - Cathedrale

3 out of 5
Hotel Campanile Reims Centre - Cathedrale
37 Boulevard Paul Doumer, Reims, Marne

Reviews

8.4

Very Good

Rating 10 - Excellent. 387 out of 1001 reviews" "
Rating 8 - Good. 456 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Harvinder

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from The Campanile Reims Centre Cathedral team on Apr 21, 2024
Hello Harvinder, thank you for your feedback! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. We would be glad to welcome you back whenever your travels bring you back our way!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. Easy walk to cathedral area. Secure underground parking
Stayed 1 night in Mar 2024
Response from The Campanile Reims Cathédrale team on Mar 13, 2024
Hello Linda, thank you for your feedback. We're glad you found our hotel to be a great value for the price. It sounds like the location, within walking distance of the cathedral area, and the secure underground parking were key factors in your positive experience.Finding convenient parking can be a challenge, so we're happy to know our underground option was a plus for you. We appreciate you taking the time to share your feedback, and we hope to welcome you back again soon!

8/10 Good

Odile

Stayed 2 nights in Dec 2023
Response from L'équipe de Réception on Dec 27, 2023
Bonjour Jean-Jacques, merci d'avoir laissé une évaluation positive ! Nous sommes ravis d'apprendre que votre expérience a été exceptionnelle. Nous avons hâte de vous accueillir à nouveau, et si vous avez d'autres commentaires ou suggestions, n'hésitez pas à les partager. Nous sommes là pour rendre chaque visite spécialeEn espérant vous revoir prochainement,

10/10 Excellent

Didier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from L'équipe du Campanile Reims Centre Cathédrale on Dec 18, 2023
Bonjour Didier, merci pour votre note parfaite de 10 étoiles ! Nous sommes ravis d'apprendre que votre expérience a été exceptionnelle. Nous avons hâte de vous accueillir à nouveau, et si vous avez d'autres commentaires ou suggestions, n'hésitez pas à les partager. Nous sommes là pour rendre chaque visite spéciale.

8/10 Good

Pascale

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etape champenoise
La chambre confortable et spacieuse mais le double vitrage ne suffit pas à étouffer le bruit des voitures. D'autre part, le nom porte à confusion . Il n'est pas situé près de la cathédrale. Il y a plus de 10 minutes de marche. Le petit déjeuner est bien complet mais les produits sont de qualité médiocre. La salade de fruits n'est pas de toute fraîcheur.
Stayed 1 night in Nov 2023
Response from L'équipe du Campanile Reims Centre Cathédrale on Dec 18, 2023
Bonjour Pascale,Merci pour vos commentaires ! Nous sommes ravis que vous ayez trouvé la chambre confortable et spacieuse. Cependant, nous nous excusons sincèrement pour les désagréments causés par une isolation phonique insuffisante. Soyez assurée que nous explorons activement des solutions pour améliorer l'insonorisation afin de garantir un séjour plus paisible.Votre remarque sur l'emplacement est bien notée, et nous regrettons également que la qualité de certains produits n'ait pas répondu à vos attentes. Vos observations sont importantes, et nous vous remercions de nous avoir alertés sur ces points. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience améliorée.

6/10 Okay

maria

Traveled with group
Liked: Cleanliness, property conditions & facilities
Too far for centre ville
The hotel is not in centre ville! Nothing arround, some of the staff are great, nice and help, others not friendly at all. If you miss breakfast, that is not great at the hotel, need to go to centre ville, 15 min walk, to see if you find something open, same for dinner. No public transportation close by and taxis, you will be lucky if the arrive in less than 15 min
Stayed 2 nights in Nov 2023
Response from The Campanile Reims Centre Team on Nov 17, 2023
Hello Maria, thank you for sharing your experience, and we appreciate your feedback. We're glad to hear that some staff members were great, nice, and helpful. However, we're sorry to learn about the challenges you faced with the hotel's location. We understand the importance of convenience for our guests, and your feedback is valuable in helping us improve. We'll certainly take your comments into consideration to ensure a more seamless experience for our guests in the future. If there's anything else you'd like to share or if there are specific improvements you'd like to suggest, please feel free to let us know. We appreciate your input and hope to have the opportunity to provide you with a more satisfying stay in the future.

10/10 Excellent

Robert

Stayed 3 nights in Nov 2023
Response from Lucie, Adjointe de Direction on Nov 21, 2023
Bonjour Robert,Nous vous remercions d'avoir pris le temps de laisser un avis. Nous sommes ravis de voir le séjour fût agréable.Nous espérons vous accueillir à nouveau très bientôt!Cordialement,

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with lovely staff, thank you
Response from Iris Front Desk on Nov 14, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

LUDOVIC

Stayed 1 night in Nov 2023
Response from Lucie, Adjointe de Direction on Nov 10, 2023
Bonjour Ludovic,Nous vous remercions d'avoir pris le temps de laisser un avis. Nous sommes heureux de voir que le séjour fût agréable. Nous serons ravis de vous accueillir à nouveau au sein de notre hôtel.Bien cordialement,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lucie, Adjointe de Direction on Nov 7, 2023
Bonjour,Nous vous remercions d'avoir pris le temps de laisser un avis. Toute l'équipe du Campanile Reims Centre est ravie de voir que votre séjour fût agréable.Nous espérons pouvoir vous accueillir très prochainement.Bien cordialement,

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Took a room for 3 and both beds (double and single) were extremely comfortable, and gave a bit of privacy. Very clean and close to everything within walking distance.
Stayed 2 nights in Oct 2023
Response from Iris Front Desk on Nov 3, 2023
Dear Guest, Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit.Warm regards,

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff who spoke English
Stayed 2 nights in Oct 2023
Response from Iris Front Desk on Nov 3, 2023
Dear Guest,Thank you so much for the fabulous review! We are so pleased you enjoyed every aspect of your stay and we very much hope to see you again soon!Sincerely,

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Iris Front Desk on Nov 3, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Gisele, St Petersburg

Traveled with partner
Liked: Cleanliness, staff & service
Beds are very comfortable. The bathroom could use a little freshening like caulking around the shower and there’s a disagreeable smell coming from the pipes.
Stayed 1 night in Oct 2023
Response from The reception team on Oct 19, 2023
Dear Sir or Madam, Our team is delighted to read that you enjoyed your stay in our hotel. We will take your comments into consideration in order to improve our service. Please accept our best wishes.

10/10 Excellent

JACQUES

Stayed 1 night in Oct 2023
Response from Iris on Oct 19, 2023
Cher client, Nous vous remercions pour votre retour et sommes ravis que vous ayez passé un agréable moment parmi nous. Nous ne manquerons pas de transmettre vos commentaires positifs à l'ensemble de nos équipes.Sincères salutations,

10/10 Excellent

PAULO

Stayed 1 night in Oct 2023
Response from Iris on Oct 19, 2023
Cher client,Nous apprécions sincèrement vos commentaires.Nous sommes ravis de lire à quel point vous avez apprécié votre expérience avec nous.Nous espérons avoir la chance de vous accueillir à nouveau !Veuillez accepter, Madame, Monsieur, nos meilleures salutations.

10/10 Excellent

Alissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Campanile Reims because it was reasonably priced, within walking distance of the champagne houses and central eating areas, and it has a great little gym. We also thought the breakfast was good.
Stayed 2 nights in Sep 2023
Response from Iris on Oct 11, 2023
Dear Guest, Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit.Warm regards,

4/10 Poor

Ian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good experience
Firts room that was given to us was tiny, claustrophobic with small double wedged in with a very strong odour of sewage coming from the toilet. ( The hotel is advertising standard room size 21m2, our was less than that).When we ask in reception for a new room and we have been given an old fassion decor room with worn furniture and not so comfy bed. We have decided to have a drink at the hotel bar..another disappointment as my drink was served in cracked glass and no ice was offered. Overall a very disappointing expirience as we have stayed previously in Campanile brand and have always pleasurable stay.
Stayed 1 night in Sep 2023
Response from Iris on Oct 11, 2023
Dear Guest, Thank you for taking the time to share your recent experience at Campanile Reims Centre Cathedrale. We are very sorry to hear about this experience during your stay, your feedback will be shared with the relevant departments to ensure this does not occur in the future. We hope that you decide to give us another chance in the future to ensure a positive experience with us, again please accept our sincere apologizes for the inconvenience. We hope to welcome you again soon!

8/10 Good

Elia

Stayed 1 night in Sep 2023
Response from The reception team on Oct 19, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 1 night in Sep 2023
Response from L'équipe réception on Sep 27, 2023
Merci Derek d'avoir partagé votre avis sur notre établissement !Nous espérons que vous avez apprécié votre séjour et espérons vous accueillir bientôt de nouveau

10/10 Excellent

Ronald

Stayed 4 nights in Sep 2023
Response from Iris on Oct 11, 2023
Cher client,Nous apprécions sincèrement vos commentaires.Nous sommes ravis de lire à quel point vous avez apprécié votre expérience avec nous.Nous espérons avoir la chance de vous accueillir à nouveau !Veuillez accepter, Madame, Monsieur, nos meilleures salutations.

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2023
Response from L'équipe réception on Sep 27, 2023
Bonjour Lisa,Nous vous remercions d'avoir pris le temps de partager votre avis !Nous sommes ravis d'apprendre que votre séjour s'est bien déroulé.Nous espérons bientôt vous accueillir de nouveau !

8/10 Good

Rachael

Stayed 1 night in Aug 2023
Response from L'équipe réception on Sep 27, 2023
Bonjour Rachael,Nous vous remercions d'avoir partagé votre avis !Nous espérons vous revoir bientôt !

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean rooms. Underground car parking is a bonus, and the hotel is only a 10 minute walk from the cathedral. Breakfast was excellent.
Stayed 1 night in Aug 2023
Response from Lucie on Sep 3, 2023
Dear Susan,Thank you for this great feedback !We are delighted so see that you spent a great time in Reims.We hope to see you soon!Best regards,

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms except air conditioning basically useless.
Stayed 2 nights in Aug 2023
Response from The reception team on Aug 26, 2023
Dear Barbara, Thank you for taking the time to leave us a review! We hope that you enjoyed your stay despite the inconvenience of the air conditioning. We can change the degree at the reception. We hope to see you again soon!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel, especially the pillows . Good value breakfast and lots of variety. Good location not far to walk to cathedral/ town centre
Stayed 1 night in Aug 2023
Response from The reception team on Aug 19, 2023
Thank you for taking the time to leave a review of your stay!We are delighted to hear that you enjoyed your stay with us.We look forward to welcoming you back!

10/10 Excellent

Tara

Stayed 1 night in Aug 2023
Response from Iris on Aug 16, 2023
Cher client, nous vous remercions pour cet excellent avis. Et nous espérons que tout se soit bien passé pendant votre séjour. Sincères salutations, Iris Service Réception

6/10 Okay

Tanya

Liked: Cleanliness
Disliked: Staff & service
X
Stayed 3 nights in Aug 2023
Response from La reception on Aug 10, 2023
Merci d'avoir prit le temps de laisser un avis Tanya !Au plaisir de vous accueillir de nouveau !Thank you for taking the time to leave a review, Tanya!We look forward to welcoming you back!

10/10 Excellent

Martyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good service, underground parking. Walkable to centre of Reims.
Stayed 3 nights in Jul 2023
Response from Reception on Jul 29, 2023
Dear Martyn,Thank you for taking the time to leave us a review!We're glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Stewart

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, location, just be aware no kettle
great place and location, room was lovely the only thing was the staff couldnt find a remote that worked for the TV and I wanted some hot water as no kettle in the room but you have to pay for it... which was really odd.
Stayed 1 night in Jul 2023
Response from Reception on Jul 29, 2023
Dear Stewadt, Thank you for taking the time to leave us a review!We're glad you enjoyed your stay despite the inconvenience of the remote control and the kettle. We don't understand why you had to pay for hot water.We hope to see you again soon!

10/10 Excellent

Mark

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night whilst travelling. Room was comfortable and clean, and they allowed our pet to stay. Check-in and check-out was very quick and easy.
Stayed 1 night in Jul 2023
Response from Aurélien on Jul 27, 2023
Dear Mark,Thank you for taking the time to rate us and leave a review!We are delighted to hear that your stay went well. We hope to see you again soon

4/10 Poor

Sean

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arrived at 6pm , told no places for dinner til 9pm , went to the bar for a quick drink to wait for a table at 8pm and told no more places for food that night so had to walk to a nearby takeaway for food surrounded by drunks and drug users , staff not very helpful and the restaurant was half empty at 8pm 👎👎
Stayed 1 night in Jul 2023
Response from The reception team on Jul 27, 2023
Thank you for taking the time to rate us and leave a review!We are sorry to hear that you did not enjoy your stay at best...Unfortunately, last Friday evening the restaurant was occupied by a group. On the other hand, it is not normal that you were not redirected to another restaurant earlier.We hope to see you again soon to make you forget this bad experience.

10/10 Excellent

Roy

Stayed 1 night in Jul 2023
Response from Aurélien on Jul 27, 2023
Thank you for taking the time to rate us and leave a review!We are delighted to hear that your stay went well. We hope to see you again soon

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
A disappointment..
We stayed in Reims on route to Switzerland, we found the pillows a bit hard an there was a distinct smell from the drains either from the shower tray or sink trap which hit you as soon as we walked in Good secure parking for our motorcycles tho, , would not stay again.
Stayed 1 night in Jul 2023
Response from Iris on Jul 17, 2023
Dear Guest, Thank you for taking the time to share your recent experience at Campanile Reims Centre Cathedrale. We are very sorry to hear that you didn't enjoye your stay here. We hope that you decide to give us another chance in the future to ensure a positive experience with us, again please accept our sincere apologizes for the inconvenience. We hope to welcome you again soon!Iris Reception Desk

10/10 Excellent

john

Stayed 1 night in Jun 2023
Response from Iris on Jul 17, 2023
Bonjour Monsieur, nous vous remercions pour votre commentaire positif. Nous serions ravis de vous revoir lors d'un prochain séjour. Veuillez agréer nos salutations distinguées. Iris Service Réception

8/10 Good

Steve

Traveled with partner
Liked: Staff & service, property conditions & facilities
The staff were excellent, friendly and helpful. Main sight seeing areas are easily accessible.
Stayed 3 nights in Jul 2023
Response from Iris on Jul 11, 2023
Dear Guest, Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit.Warm regards, Iris Reception Desk

10/10 Excellent

Sherry, Black Diamond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a lot of options. The rooms were comfortable and clean.
Stayed 1 night in Jun 2023
Response from Iris on Jun 26, 2023
Dear Madam, thank you for the good review. We're happy that you enjoyed your stay at Campanile Reims Centre. We hope to see you again soon! Kind regards, Iris Reception Desk

6/10 Okay

Roy

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Iris on Jun 26, 2023
Cher client, nous vous remercions pour votre retour et nous espérons vous revoir parmi nous! Veuillez agréer nos salutations distinguées, Iris Service Réception

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023
Response from Iris on Jun 30, 2023
Cher client, nous vous remercions pour votre excellent avis. Nous serions ravis de vous accueillir de nouveau! Cordialement, Iris Service Réception

10/10 Excellent

Claudio

Stayed 2 nights in Jun 2023
Response from Iris on Jun 26, 2023
Bonjour Monsieur, nous vous remercions pour votre excellent retour concernant votre récent séjour au sein de notre hôtel. Nous espérons vous revoir très bientôt! Cordialement, Iris Service Réception

8/10 Good

Anita

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good location.
Stayed 2 nights in May 2023
Response from Iris on Jun 4, 2023
Dear Madam, thank you for leaving us a comment. We're very glad that you enjoyed your stay. Sincerely, Iris Reception Desk

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only improvement I would suggest is to be able to change the air conditioning setting in the rooms. We opened the window to cool the room down if it was nice outside. But if it was warm outside, or during the night - the window was closed, and we were a little warm. Otherwise, we really liked the room and the location of the hotel. We will recommend to friends and family. Thank you!
Stayed 2 nights in May 2023
Response from Iris on Jun 4, 2023
Dear guest, thank you for sharing your opinion. We take into consideration your remarks to improve our service. Hope to see you again! Kind regards, Iris Reception Desk

6/10 Okay

Georgina

Liked: Room comfort
Stayed 2 nights in May 2023
Response from iris on May 25, 2023
Madame, vous avez passé un bon séjour parmi nous et nous en sommes ravis. Au plaisir de vous accueillir de nouveau! Bien cordialement, Iris Service Réception

10/10 Excellent

Nicholas

Stayed 1 night in May 2023
Response from Iris on May 15, 2023
Bonjour Monsieur, nous avons été heureux de vous accueillir au sein de notre hôtel. Votre séjour a été à la hauteur de vos attentes. Au plaisir de vous revoir prochainement! Iris Service Réception

10/10 Excellent

Stephen

Liked: Staff & service, property conditions & facilities
Good stay, close to the centre
Decent hotel, comfortable and with a good sized room. There was dust on the bedside light fittings and the tv didn't work (no signal received). The room was quiet and the shower was a good size. Breakfast was busy, some guests couldn't find tables, but a good selection to choose from. One positive point to note, the secure, underground garage had a dedicated motobike space and the fee was half that of cars. More hotels should do this! The staff were all friendly and helpful.
Stayed 1 night in May 2023
Response from Iris on May 15, 2023
Dear Sir or Madam, Our team is delighted to read that you enjoyed your stay in our hotel. We will take your comments into consideration in order to improve our service. Please accept our best wishesIris Reception Desk

8/10 Good

Tom

Traveled with family
Stayed 1 night in Apr 2023
Response from Iris on Apr 16, 2023
Cher client, Nous tenons à vous remercier d'avoir pris le temps de partager votre expérience au Campanile Reims Centre.L’ensemble des équipes et moi-même sommes très heureux d’apprendre que votre séjour a été à la hauteur vos attentes.Au plaisir de vous accueillir de nouveau!Bien cordialement,Iris Service Réception

10/10 Excellent

Norman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to the river and cathedral with easy access to the highway. The hotel is within easy walking distance from all areas of interest and needs.
Stayed 1 night in Apr 2023
Response from Iris on Apr 16, 2023
Dear Guest, Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit.Warm regards,Iris Reception Desk

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Basic accommodation
The hotel is a little shabby but in the process of being refurbished. The room was freezing and we were told that the heating was restricted due to rules imposed by the Government, which seemed unlikely. Staff were friendly and helpful although the lowered desk for disabled visitors had been used as a display table for Champagne. The restaurant was basic with music playing and a muted film playing on a TV in the corner, nothing seemed to be freshly cooked although it wasnt expensive. The hotel is very conveniently situated for the motorway and a short walk for the impressive Notre Dame Cathedral and town centre shopping but so too is The Mercure right next door. This was our second stay here but not sure we would stay again.
Stayed 1 night in Mar 2023
Response from Iris on Mar 21, 2023
Dear Guest, Thank you for being our guest at Campanile Reims and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit.Kind regards,Iris Reception Desk

10/10 Excellent

Ian

Stayed 1 night in Jan 2023
Response from Lucie on Feb 12, 2023
Bonjour Monsieur, nous sommes ravis que votre séjour au sein de notre l'hôtel fût agréable.Au plaisir de vous revoir! Bien cordialement, Lucie Adjointe de Direction

10/10 Excellent

EDWARD, Berwyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding. We stayed six nights while moving our daughter to her new apartment in Reims. We thought that the low price would mean some sacrifices to comfort but that is not at all the case. The rooms are large and clean with all the amenities. The staff is friendly, professional and eager to help with any questions. There is a cute lounge for drinks at night and a full breakfast in the morning. Parking was secure underground. We were extremely pleased with this hotel and will absolutely stay here again.
Response from Iris on Jan 23, 2023
Dear Guest,We genuinely value and appreciate your feedback.We are delighted to read how much you enjoyed your experience with us.We hope to have the chance to welcome you again !Please accept, madam sir, our best regards.