Ratings based on 65 Verified Reviews

4.8 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
Ono of the best resorts in the world! In my opinion. The staff is just unbelievable! The spa is first class. The food is exceptoonal!!!! The resort is very secluded and with one of the most beautiful beaches in the world. We have been going every year and can not wait to go back!!!
Comment from Hotel Management
Sep 26, 2017 by Federico Echaiz, General Manager, Hotel Management
Dear Traveler, I am pleased to know that this visit has not been an exception to create unforgettable moments. I appreciate your continued support and for choosing us to enjoy a unique experience surrounded by the magical atmosphere of Belmond Maroma Resort & Spa. I and the rest of the Belmond Maroma's team, will be happy to see you back soon in this Mexican hideaway. Until next time, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa
5 out of 5
by Scott

Posted Jul 13, 2017 on Hotels
Comment from Hotel Management
Jul 17, 2017 by Federico Echaiz, Hotel Management
Dear Scott, We appreciate you having reviewed your recent stay with us at Belmond Maroma Resort & Spa. We are happy to learn that has been a memorable five-star experience. Looking forward to welcoming you back soon. Best regards, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa
5 out of 5
by A verified traveler

Posted May 10, 2017 on Hotels
Exceptional service, great get away place far away from crowded resorts.
Comment from Hotel Management
May 12, 2017 by Federico Echaiz, Hotel Management
Dear Traveller, We appreciate you having reviewed your experience of your recent stay at Belmond Maroma Resort & Spa. We are more than glad to learn that your time with us, has been simply spectacular while enjoying the tranquil atmosphere we are privileged to have. I and the rest of the Belmond Maroma team look forward to welcoming you back soon to our little paradise. Best regards, Federico Echaiz Cluster Manager Mexico | General Manager Belmond Maroma Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Amazing Property on Spectacular Beach

Posted Apr 18, 2017
Location is perfect, on an undeveloped stretch of Maroma Beach, spared from development overtaking the rest of the coast. Elegant and low key, the rooms are lovely, the staff genuinely friendly and attentive, and the breakfast is amazing. Our second stay, I highly recommend. The only quibble I had was that the kitchen could up it's game at dinnner, some dishes were perfect (scallop cerviche for examaple) while other dishes were pedestrian. Overall I think Belmond Maroma is the finest property on the Mayan Riviera.
Comment from Hotel Management
Apr 26, 2017 by Federico Echaiz, Cluster Manager Mexico, Hotel Management
Dear JB, Thank you for sharing your comments through Expedia platform. I am happy to learn that your second stay with us, at Belmond Maroma Resort & Spa has been simply amazing and that you found our breakfast to be amazing as well. I appreciate your feedback concerning our dinner menu, comments which I will be addressing with my Executive Chef. Already looking forward to your third visit and those to come. Best regards, Federico Echaiz Cluster Manager Mexico | General Manager Belmond Maroma Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from lima

Relaxing spot with a beautiful non crowded beach.

Posted Dec 21, 2016
The hotel and its amenities are excellent. Service is impecable and the people sorking there are the kindest. If you're looking for a classy hotel far from the hussle and noise, this place is the best. The two rests are so nice, the beach is beautiful, spa is amazing. Gone with kids and without, both experiences were great.
Comment from Hotel Management
Dec 22, 2016 by Federico Echaiz | Cluster Manager Mexico , Hotel Management
Dear Claudia, I appreciate your kind comments of your recent stay at Belmond Maroma Resort & Spa. One of our main intentions is to make our guests disconnect from everything allowing you to truly enjoy an unforgettable vacation. I am glad to learn that this has been a lovely experience surrounded by natural beauty and amazing service that for which we are distinguished for and that you so much deserve. We hope to have the opportunity to welcome you back soon and continue creating the best of your memories. Happy Holidays! Federico Echaiz Cluster Manager Mexico | General Manager Belmond Maroma Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from Hopland, CA

Boutique Hotel on Moroma Beach

Posted Dec 12, 2016
Pros: The hotel was not overdone and melted into the landscape.
Cons: It would have been nice to purchase a few things at the hotel but I found everything extremely in the Boutique.
Location: Playa del Carmen and the cenotes are all close by.
This Hotel is built into the landscape of the Yucatan. It was a prior private residence and still very much has that ambiance. The architecture truly melts into the landscape. The structures are built of slate, natural rock, native wood and glass. The main bar is right on the beach as well as the outdoor dining area. There are three swimming pools and gorgeous fountains all around the spa.They are extremely conscientious about being green even going so far as to introduce their wooden room keys in the future. They serve everything at the bar from glass bottles and even give you the option to opt out of using plastic straws. I cannot say enough about the staff. Everyone was so warm and willing to do anything to make your stay more comfortable. The food was equally fantastic!
Comment from Hotel Management
Dec 13, 2016 by Federico Echaiz - Cluster Manager Mexico, Hotel Management
Dear Wendy, Thank you for having shared your experience with me and our Expedia’s readers. It is fantastic to learn that your stay at Belmond Maroma Resort & Spa has been amazing and that my team has been part of that amazing experience. We are proud of our green initiatives and you noticing our efforts fills me with great satisfaction. We will continue finding new ways of going green to benefit both you and our natural surroundings. I am sure next time you visit us we will have new ideas and more initiatives. Best regards from all the Belmond Maroma team, Federico Echaiz Cluster Manager Mexico – General Manager Belmond Maroma Resort & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Vacation get away

Posted Dec 12, 2016
Fabulous in everything. Beach, lodging, food, service A++ Beautiful grounds, fabulous coral reef.
Comment from Hotel Management
Dec 13, 2016 by Federico Echaiz | Cluster Manager Mexico , Hotel Management
Dear World traveler, We appreciate you having shared your kind feedback of your recent stay with us through this platform. It is fantastic to know that your experience with us has been amazing, allowing us to pamper you with our traditional handmade hospitality in this haven of well-being. We hope to have the opportunity to welcome you back soon to Belmond Maroma Resort & Spa. Best wishes and Happy Holidays!
5 out of 5
Recommended
for Couples
by A verified traveler from California, USA

Incredible Location and Fantastic Staff

Posted Oct 21, 2016
Pros: Location, location, location. Gorgeous landscaping, and the beach is right at your fingertips and is wonderful! There super-comfy lounges await and since the hotel is on the smaller side in terms of number of rooms, its huge beachfront never feels crowded. The hotel staff is among the best we've ever encountered -- always anticipating your needs and friendly but respectful. Food and drinks are excellent. Also we really liked that they have three pools, one of which is an adults-only pool.
Cons: A minor complaint in view of how lovely our trip was: we had a beautiful suite but the couches could have been more comfortable. However the bed was very comfortable and the room was very clean and well maintained.
Location: An easy hour drive from Cancun airport. We rented a car and explored several ruins and cents in the area. Driving is quite easy around there.
Comment from Hotel Management
Oct 25, 2016 by Federico Echaiz | Managing Director, Hotel Management
Dear SK, I truly appreciate you taking a moment to share your experience through this platform. It is a pleasure to learn that your Belmond Maroma experience has been wonderful and that my staff went above and beyond to make your stay exceptional. Please know that I have taken notes of your input regarding the couches in the room, I will follow up on your observations with my management team. The Belmond Maroma Resort & Spa team and I, will be glad to have you back soon for more amazing experiences. Best regards, Federico Echaiz Managing Director
4 out of 5
by A verified traveler

Excellent service, wonderful views

Posted Sep 18, 2016 on Hotels
Beautiful turquoise waters, tranquil.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Dear Traveller, Thank you for having reviewed your stay at our lovely Belmond Maroma Resort & Spa through this platform. It is great to know that you had an amazing experience surrounded by the nature beauty of our little paradise. We hope to have the opportunity to welcome you back soon for more amazing experiences. Best regards, Federico Echaiz Managing Director
5 out of 5
by David

Posted Jul 14, 2016 on Hotels
Comment from Hotel Management
Jul 18, 2016 by Federico Echaiz, Hotel Management
Dear David, We appreciate you having taken a moment to review your stay with 5 stars through this platform. It is great to learn that your experience at Belmond Maroma Resort & Spa has been amazing. We hope to have the opportunity to welcome you back soon to our little paradise. Best regards, Federico Echaiz Managing Director