Ratings based on 1,013 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from magnolia ky

Catalonia previleged maroma

Posted Dec 8, 2017
This was our 3rd stay at this resort, we really like resort and what has to offer. The staff is really great and the only problem we had this year was with housekeeping they would not bring hand towels or wash cloths. Had to find housekeeping and get them.
Comment from Hotel Management
Dec 12, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Shaun Thank you for your feedback. We are so glad to know you enjoyed your stay. Please be assured that your comments and suggestions have been taken into consideration and that we will do our utmost to improve. Only demanding customers like you allow us to improve our service and the biggest compliment that our team can get is your desire to return. Look forward welcoming you again. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Posted Dec 8, 2017
Over all a very nice place to stay.Unfortunately there is no separate adult areas and the children run wild even at the pool bar. Service was outstanding and even though it is an older property it is very well maintained. Beach is great. Food only a little above average.
Comment from Hotel Management
Dec 12, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Ann We would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. Please be assured that your comments and suggestions have been taken into consideration and that we will do our utmost to improve. We certainly look forward to your returning trip in the near future. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bellingham, WA

We Shall Return

Posted Dec 6, 2017
Our experience? 20 years of travelling and more than 30 resorts visited. This one has the best beach to swim and walk, not overcrowded, clean, with many beautiful palm trees and plenty of beach lounges. Rooms are clean and serviced twice a day. People are super friendly - thank you Mr. Hiliberto Qiroz for training them well! Food can be better and more live music at evenings will make the resort the best value for the money. We plan to visit this resort again next year with our whole family.
Comment from Hotel Management
Dec 7, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Tad Thank you for your feedback. We are so glad you enjoyed every aspect of your stay. Thank you for your nice remarks about the facilities, restaurants and friendly staff. We highly value your observations regarding our services, as we believe that they are the key to the continuing process of improvement. Thank you a lot for recommending us. We'll be waiting for your return. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel with wonderful clean beach

Posted Dec 6, 2017
Pros: Everything- kid friendly
Location: There is really no need to leave the hotel they have everything there. Entertainment, shopping and fun activities.
Second time staying at this resort. We were there six years ago and were impressed by the renovations and modifications made to the property. The food is excellent, lots of options where to eat. Staff is fast and friendly. Everyone is very helpful and welcoming. I will definitely stay here again. The beach is beautiful crystal clear water, white sand not rocky or dirty.
Comment from Hotel Management
Dec 7, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Liz Thank you for writing to us.It is truly our fortune and privilege to host you again for the second time; this allows us to really demonstrate the excellent service that we strive for each visit. We can't thank you enough for the nice remarks about our Resort, they are so kind and thank you a lot for recommending us. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Nice but older buildings, need improvements.

Posted Dec 4, 2017
Pros: Beautiful beach.
Cons: It is a lot to improvement. We pay for a privileged and due to constructions have nothing defriend them in regular reservation.
Buildings and all area need improvements. Restaurants overcrowding due to one building remodeling. Restaurants staff not to friendly. Speaks a very limited English. It is a very difficult to communicate. Our bed have a bed-bugs.
Comment from Hotel Management
Dec 9, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Henry Thank you for your feedback. we would like to apólogyze for not exceeding your expectations about our Resort. We want to make you aware that the hotel offers constant training to the staff in order to provide the best attention to our guests, For that reason, we offered English and French lessons to all our staff. we regret the inconvenience. Likewise, We assure you that your comments have been shared with the departments involved. Please, We encourage you to inform our Guest Service at the moment if any inconvenience happens during your stay, so we can improve your experience opportunely. Look forward to your returning trip in the near future. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Beautiful beach

Posted Dec 4, 2017
This was our 8 time in Riviera Maya. The hotel is small with casual feel, set in the jungle. That is what we look for. The beach is one of the most beautiful we have ever been to. There is plenty of space for the shade lovers -many palm trees as well for the people who love to bake on the sun. The food choices were satisfactory, always fresh. It is good to upgrade to privileged status so you can use ocean bar/restaurant all the time. One of the main restaurant by the beach has been renovated, but there were food stands with tacos, burgers and fresh juices beside the bar food. The drinks were OK. The staff was amazing, always professional and attentive. The show crew was very friendly with plenty activities to offer to people of all ages. The evening shows were good. The rooms were very clean and comfortable. We were very pleased with our stay.
Comment from Hotel Management
Dec 7, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Margaret Thank you for writing to us. We are so happy to know that you appreciated all the aspects of your stay and that you were impressed with our friendly staff and courteous service! We can't thank you enough for the nice remarks about our Resort, they are so kind and thank you a lot for recommending us. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from sacramento

Nice hotel with friendly staff

Posted Nov 28, 2017
Pros: Close to beach,friendly staff, lots of food and entertainment.
Our room was in building #2. Too close to theater. Too much noise between 9pm-11pm. Stay away from this building if you dont like loud music. Family friendly hotel.
Comment from Hotel Management
Dec 1, 2017 by Catalonia Playa Maroma, Hotel Management
Thank you for your comments; we are thrilled to know that you had an amazing stay. We are sorry for the inconveniences about noise we are making improvements to be able to attend our guests as they deserve. Only demanding customers like you allow us to improve our service and the biggest compliment that our team can get is your desire to return. Look forward welcoming you again. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2017
My family really enjoyed our stay at this hotel .We liked everything about it. friendly stuff ,beautiful beach and poolside, the food was delicious.Thank you guys we will see you soon
Comment from Hotel Management
Nov 22, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Guest Thank you for your comments; we are thrilled to know that you had an amazing stay. This kind of comments makes us feel so lucky and provide us such a wonderful feeling of how fortunate we are to be in a business where we can build memories that will be long lasting for our guests.The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Excellent staff, they even included a free upgrade for our room!
Comment from Hotel Management
Nov 22, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Guest It is nice to know that you had a nice trip and that you enjoyed our facilities and services. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland

Beautiful vacation on a perfect Beach

Posted Nov 16, 2017
Everything was excellent. Beach was perfect. Rooms are clean and modern just didn't like the set up of the vanity/bathroom area because it doesn't provide too much privacy when traveling with kids. Staff is excellent and accommodating. Food great
Comment from Hotel Management
Nov 22, 2017 by Catalonia Playa Maroma, Hotel Management
Dear Irina Thank you for your comments. We are so happy to hear that you have an excellent stay with us and that you enjoyed the beauty of the Caribbean. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again. Best Regards