Ratings based on 1,161 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Dream Vacation-Paradise

Posted Jul 10, 2017
Pros: Hotel was very clean and welcoming. We felt at home for an entire week. Lots to do no need to leave the resort. Great food, drinks and entertainment.
Cons: The Expedia Staff at the Hotel were very unprofessional. Our excursion ride didn't show up they could have cared less about resolving the issue.
Location: Not much to do nearby. You have to take a taxi into the city.
Had the most amazing time with my boyfriend since this was our first big trip together. We were both somewhat nervous since the experience of a trip and place can put a damper on things. However, this resort with all their staff made us forget about the reality of life and fall into a real vacation and romance. We arrived quiet early in the morning and as we tried to check in since check in was at 3:00 pm. They asked us if we wanted to upgrade to a honeymoon suite since it was available right away. Even though the suite was beautiful it was a bit pricy and wasn't something we cared for. However, our room was as beautiful junior suite on the 4th floor over looking the beautiful palm trees and the ocean. It was really pretty to look at while sipping on your coffee early in the morning. The resort is very clean and well kept. We used most of the facility and went to all the restaurants. Food was great, drinks were fantastic especially the passion fruit margaritas that they ran out since it was so popular made with fresh fruit. Service was on point. We were greeted every morning by the staff on the beach and around the pool, they already knew us and we felt very comfortable. hey had shows everyone night by the courtyard with different themes, it was really fun. Their 4th of July event was great, they had entertainment during the day on beach and the pool and fireworks at night. Since this was a 4th of July vacation for us, I can honestly say it was unforgettable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful oceanfront resort

Posted Jun 30, 2017
My wife and I honeymooned here after our wedding in Belize. It was an awesome resort with excellent food and beverages, a wonderful oceanfront room, lots of fun activities and we made several new friends. We would definitely stay here again!
Comment from Hotel Management
Jun 30, 2017 by Alfredo Montaño, Hotel Management
Dear guest, Thank you for the wonderful review! We appreciate your comments and love to see you've enjoyed your room and the restaurants. Please keep my contact information and write us when you are ready to come home. Sincerely Alfredo Montaño Social Media Secrets Maroma Beach
3 out of 5
by A verified traveler

Just average.......

Posted Jun 29, 2017
We just returned from a 3 night stay at Secrets Maroma. The resort was super clean and the room was beautiful, but I would not stay here again. The food was terrible--- every time we ordered a dish, the dish would come missing something that was listed in the description or there was some kind of substitute (For example: Eggplant pasta had no eggplant. Asian dish specified cashews, dish came with peanuts). Vegetarian options were often not marked appropriately on the menus. Good luck if your vegan: the breakfast has a vegan section that contains 5 vegetables. Lunch does not start until 12:30pm. Drinks were horrible too. Although, if you are looking for a real margarita see Miguel at the beach bar and be sure to specify top shelf liquor. The restaurants do not have cocktail menus, instead you are given a wine menu and all the bottles are an additional charge. The one morning our Nespresso pods were restocked with USED pods, no joke! The pool was very nice and the chairs were comfortable. The ocean is gorgeous in Maroma Beach, but it is also dirty. Beach walks included avoiding trash the entire time. Even when we were swimming in the ocean we were swimming next to garbage. This we our first time to Secrets resort and we will not return.
Comment from Hotel Management
Jul 2, 2017 by Alfredo Montaño, Hotel Management
Dear guest, We appreciate the time taken to share your feedback about your stay at our hotel. We apologize for not being able to meet nor even exceed your expectations. Your feedback is crucial to improve our services and rest assured we will revise every one of your remarks. Regarding the used coffee pods, we would like to mention that it was an isolated issue and we offer our apologies for the inconvenience. We appreciate your comments and allow me to inform we are aware of the nearby beach not being as clean as ours. We are working everyday to improve that. Please if you reconsider visiting us again, do not hesitate to contact me to ensure you have a wonderful time.
5 out of 5
Recommended
for Couples
by A verified traveler from Albuquerque, NM

Come for the food; stay for the beach

Posted Jun 28, 2017
Pros: Very comfortable bed. Excellent space and well furnished on balcony. Spacious tub with jets. Good coffee maker. Fast elevators and room service.
Cons: Better selection of TV channels in English would have been nice. A little more counter space in bathroom would have been helpful but this is minor.
Location: Very secluded. It _WILL_ take time to get to/from the airport but this is what we want!
We have been to 3 Secrets resorts in Mexico now and this was the top one. The service was the best; as soon as our drinks were empty, new ones were on the way. The beach was by FAR the best! Soft sand, crystal clear, warm water, plenty of lounge chairs. Only real negative was that the pools had no shade and no spectacular views of the ocean...very minor since the beach was so wonderful. As always, the food was dynamite with excellent presentations. The evening entertainment was top notch. The only other minor negative was there were very few TV stations in English but the room was good, bed was quite comfortable, balcony was excellent for lounging and watching the ocean when you didn't have time to get down there. Good coffee maker in the room. Very spacious tub with jets in the room. Room service was faster than expected. Fastest elevators of all the ones we've been to (it can be really annoying waiting for an elevator when you're on vacation so this was a nice win).
Comment from Hotel Management
Jun 29, 2017 by Alfredo Montaño, Hotel Management
Dear Scott, Thank you for the wonderful review! We appreciate your comments and love to see you've enjoyed our mattress, jetted tub, coffee maker, and room service. Please keep my contact information and write us when you are ready to come home. Sincerely Alfredo Montaño Social Media Secrets Maroma Beach
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

3rd Visit to SMB all 3 times wonderful again

Posted Jun 8, 2017
Pros: Service, beach, rooms, concierge Miguel. The good breakfast.
Cons: Service in French & Italian dining rooms.
Location: Stayed on resort.
This was our 3rd trip to Secrets Maroma Beach and it was another 5 star experience. The service is the very best all of the staff were fantastic. From our room concierge Miguel, beach waiter Santago, the beach concierge sorry can't remember his name, Henry pool concierge, and Genysis hosting the breakfast they were memorable staff. The beach was great and kept clean of seaweed. Room service was spot on. Food was good even though had a bit of little slow service in the French & Italian restaurants. Pool was clean & the beach beds well worth it. Used Amistar personal transportation a bit costly, however worth it. Room stayed cool even on top floor & was kept spotless. Overall another great vacation & as always met a lot of nice folks. Resort was only about 1/2 full the 1st two days then filled up, but could always find a chair at the beach. Our friends came from Florida to spend the week with us to make a good trip a great one. Until we meet again SMB! Highly Recommended.
Comment from Hotel Management
Jun 27, 2017 by Alfredo Montaño, Hotel Management
Dear Jim, Thank you so much for submitting your review and give us a five star rating! We truly appreciate your comments and hope to see you back real soon! Sincerely, Alfredo Montaño Social Media info.semrc@secretsresorts.com
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great Little Get Away

Posted Jun 1, 2017
First time to Cancun. Friends went to SMB on their Honeymoon, said it was amazing. Well they where right. Rooms are beautiful, service is outstanding, food is excellent for an all-inclusive. Wife and I where between going to SMB or going back to CSA in Negril, chose here due to the recommendation, better food, fancier rooms, and the beach is alomost on par with 7 mile in Negril. Overall was a great time and would definitely make our way back.
Comment from Hotel Management
Jun 29, 2017 by Alfredo Montaño, Hotel Management
Dear Anthony, Thank you so much for submitting your review and give us a five star rating! We truly appreciate your comments and hope to see you back real soon! Sincerely, Alfredo Montaño Social Media Secrets Maroma Beach
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Beautiful resort w/ top-notch staff

Posted Apr 27, 2017
Pros: The staff, grounds, beach, rooms, pool area.
Cons: The food was hit or miss.
The rooms and resort grounds are awesome, and the white sand beach is gorgeous. The best thing about the resort is the staff...they were friendly and above-and-beyond at all times. The only minor negative was the food. Some of it was very good (the Asian restaurant, the breakfast buffet), but in general it was meh. Not bad, by any stretch, just meh. But I'd go back again, no doubt.
Comment from Hotel Management
Jun 7, 2017 by Alfredo Montaño, Hotel Management
Dear Mitch, Thank you for sharing your overview about your stay at Secrets Maroma Beach Riviera Cancun. We are pleased to read you had a pleasant stay, and that you appreciated our staff's service and enjoyed our beautiful beach and facilities. We look forward to the pleasure of welcoming you back to Paradise in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Maroma still great

Posted Apr 16, 2017
Pros: Good location, beautiful grounds, great pool.
Cons: barefoot grill was tastery 2 years, burgers and fries not quite as good. Fish had the head and tail attached, not appetizing. Mexican rest. menu poor.
Location: We like the fact it's only a 30 minute drive from the airport. Did not take any outside tours.
We have been there 6 times now but there are a few areas for improvement. Entertainment staff work hard to get guest involved if you want
Comment from Hotel Management
Apr 19, 2017 by Alfredo Montaño, Hotel Management
Dear Roman, I'm glad to know you had an overall pleasant time at our resort, and that you enjoyed our grounds, pools and location. We appreciate your feedback that will allow us to improve our service. Rest assured we will take action in order to offer guests better experiences. We look forward welcoming you back home soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2017
Great hotel great staff,excellent in detail..will highly recommend
Comment from Hotel Management
Apr 19, 2017 by Alfredo Montaño, Hotel Management
Dear guest, I'm delighted to know how high you valued your experience at Secrets Maroma and that you would recommend us to potential guests. We look forward welcoming you back for another wonderful stay.
5 out of 5
by Luisa Michael

ALL INCLUSIVE WITH DELICIOUS FOOD & ENTERTAINMENT!

Posted Apr 6, 2017 on Hotels
amazing friendly staff and delish food at an all inclusive- will go back sooner rather than later.. LOVED IT!
Comment from Hotel Management
Apr 10, 2017 by Raque del Valle, Hotel Management
Dear Ms. Michael, Thank you for sharing your review. We are very happy to know you enjoyed your stay with us and are looking forward to return. Sincerely Alfredo Montaño Social Media Coordinator