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Reviews of Angsana Riads Collection Morroco

4 out of 5
Angsana Riads Collection Morroco
24-Derb Si Said, Marrakech

Reviews

8.8

Excellent

Rating 10 - Excellent. 230 out of 440 reviews" "
Rating 8 - Good. 151 out of 440 reviews" "
Rating 6 - Okay. 40 out of 440 reviews" "
Rating 4 - Poor. 9 out of 440 reviews" "
Rating 2 - Terrible. 10 out of 440 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Eric

Stayed 1 night in Nov 2023

10/10 Excellent

Nikita

Stayed 4 nights in Nov 2023

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and helpful. The room quiet and relaxing. The restaurant was very good.
Stayed 2 nights in Aug 2023
Response from Nadia El Oaujibat on Sep 5, 2023
Dear Carolyn We were very pleased to welcome you in our Riads collection and I hope we have managed to satisfy all your expectations! Your opinion is more than essential for us, and it values the work of our teams and allows us to value our services this increasingly digital world. Kind regards

10/10 Excellent

Chaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Chaira, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded our expectations. Excellent Stay.
We enjoyed a romantic memorable stay at Riad Blanc which was beautifully furnished, quiet, had a lovely pool and spacious roof terraces. All rooms had hand decorated furniture, good showers and air conditioning. We particularly liked that all riads were environmentally friendly with refillable water machines to avoid plastic bottles, also shampoos & shower gels were also refilled in each rooms. Staff were professional, friendly and very helpful, they arranged a surprised birthday cake for my husband’s birthday - thank you. The location was convenient and central, short walk to the Fnaa Sq and Bahia Palace yet the area was peaceful and safe even in the evenings. Food was consistently good and they accommodated vegeterian and different dietary needs. Breakfasts included home made pancakes and home made jams. Even if you are not staying at there, it would be a worth while to visit the restaurant for a meal. Spa had good facilities - hamman, a jet pool and amazing therapist, just amazing! Overall excellent stay and we would highly recommend.
Stayed 1 night in Jun 2022
Response from Mr luc fougere on Jul 3, 2022
Dear Madame, Dear Sir “On behalf of our entire team, I sincerely thank you for your comments related to your stay at Riad Blanc, one of the 6 riads of our Collection in Marrakech. Thank you especially for your time spent to detail, the quality of our services, from breakfast to the evening. This touches us, of course, and once again allows us to showcase our team and their skills and also the charm et special atmosphere of our guesthouses. Merci et à bientot!”

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, romantic, authentic, charming.
This property has 6 different traditional riads for you to enjoy in a quiet safe neighbourhood. Staff work very hard to help guests and food at the restaurant was delicious yet reasonably priced that we ended up eating there a few nights, it was much better than other touristy restaurants in Medina. Spa is run by Banyan Tree spa trained therapists from Indonesia and the treatments were excellent, this is one of the reasons we chose this riad. We had opportunity to stay in different riads with beautiful pools and sun terraces. This hotel is definitely one of the best traditional riads in the old town with 5 star service, multi-lingual staff, good showers and bath with plenty of hot water, all bedrooms are air conditioned. They offer excellent value for money and we had memorable stay. We would highly recommend this hotel and will definitely return. Thank you very much.
Stayed 3 nights in Jun 2022
Response from Luc Fougere on Jun 29, 2022
Dear Madame Thank you very much for your comments that values with pleasure all the advantages of our Riads collection: the quiet safe environment of this district of the medina, the restaurant and the quality of the cuisine and finally the efficiency and the caring kindness of our staff. hank you as much for considering that after having stayed in several competing riads, you preferred our Collection, it values our daily efforts for your best satisfaction! A bientôt avec Plaisir!

10/10 Excellent

Mubarak

Stayed 1 night in May 2022

10/10 Excellent

Regine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Nadia El Ouajibat on Nov 24, 2021
Thank you very much for your rating

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel, ever.
Sometimes life hands you a gem. That gem is Angsana Riads. The riad is gorgeous. At over 300 years old the building has character and charm that is breathtaking in every carving of the gorgeous pillars within the courtyard walls, to the brilliant tiling and special fountains that adorn the dining areas. The hotel itself is gorgeous and close enough to the Jema El Fna that you can walk everywhere. Breakfast is a lovely and custom spread, with fresh breads, pastries and fruits along with delicious mint tea and eggs cooked your way. The dinner is some of the best food I’ve had, and I’m picky. Nothing compares to the staff though. They are amazing and accommodating and have perfected their jobs beyond my wildest expectations. Amin specifically was a favorite of ours, so gracious and helpful. The front desk assisted us on everything from getting us a top notch guide for the city to walking me to a store so I would not get lost or have trouble communicating. I was so sad to leave, and was treated with nothing but respect and overwhelming kindness all week. The rooftop is gorgeous, the pool is darling, and each room is perfected and curated in a beautiful Moroccan style that is stunning no matter how often you see it. From the time we checked in and they served mint tea, and assured us we would be accommodated as best they could, to their warm send off at the end of the week they shone brighter than any star you can see from the rooftop. We home to make this place our home again.
View of a rooms balcony over the pool.
Breakfast spread
Lamb tangia from their dinner offerings
Pool and fountain
Stayed 4 nights in Aug 2021
Response from Luc Fougere on Aug 27, 2021
Dear Candace; I would like, we all would like, associates of Angsana Riads collection to thank you sincerly and warmly for sharing your experience of a few days and nights in our Riads At the heart of this crisis that spares no one you were kin enough to detail your stay among us and to value more than anything that is the soul of our hotel. Our team from the waiter to the receptionist from the cook to the maid and the maintenance from the Finance to the Reservation and sales team... Thank you again for this heartfelt gesture of things ! Dont hesitate to get closer to Nadia during your next booking, we will be delighted to do even better !! See you soon with pleasure ! Luc Fougere & Angsana Riads collection team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful people and an amazing place to stay!
Stayed 3 nights in Feb 2020
Response from Zohra on Mar 11, 2020
Thank you Best regards

10/10 Excellent

Melissa, Prague

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place, so serene and quiet. The staff were very friendly and helpful and it is in a great location near the main square.
Stayed 4 nights in Feb 2020
Response from Zohra on Mar 2, 2020
Thank you for your comments:)

10/10 Excellent

MohammadPouryou, D.C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were so personable, amiable and very friendly, and I recommend staying in that property to every one I know!!
Stayed 5 nights in Jan 2020
Response from Nadia on Jan 16, 2020
Dear Mr Pouryoussefi, It was an immense pleasure meeting and welcoming you in our Angsana Riads. We were really pleased to have you as our guest in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us along with your family !. I also thank you for your comments which help us to improve every day. On behalf of our team , Thank you in advance ! Best regards and see you soon Incha Allah Nadia

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our riad and room, close to everything we wanted to see and a lovely building and great staff. It’s a little worrying when you book with angsana riad collection as you don’t know which riad you will be allocated but they listened to my requests and placed us in the correct area and to be fair all the riads look lovely.
Stayed 2 nights in Nov 2019
Response from Zohra on Dec 4, 2019
Thank you !!

10/10 Excellent

MarlaGelfond, Chicago, IL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was clean and the staff was very nice and accommodating
Stayed 3 nights in Oct 2019
Response from Zohra on Nov 8, 2019
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect with easy walking to markets restaurants and must see places. The staff provide a high quality of service and are helpful and friendly. The architecture of the hotel and the rooms is fabulous. I loved the experience.
Stayed 4 nights in May 2019
Response from Nadia El Ouajibat Serrakh, Manager Reservations on Oct 10, 2019
Dear Madam, dear Sir, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day. Kind regards

10/10 Excellent

Yaciel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Nadia on Oct 14, 2019
great. Thank you

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful ! This property has 6 other ones, so you don’t know where you will end up. Place is old. Staff are dirty . Staff pretends not to speak English but they do when it’s . Restaurant is awful , cook is great but waiter is slow and poor hygiene.
Stayed 4 nights in Aug 2019
Response from Nadia on Oct 10, 2019
Thank you for your valuable comments which we dont take into consideration

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night at this location during our honeymoon in Marrakech . We were upgraded to a beautiful room by the extremely friendly front desk staff. The support staff went above and beyond to make sure our stay was perfect and that we were comfortable. The Riad itself was absolutely stunning with so much architectural detail. The facilities were extremely clean and quiet, allowing us to relax and unwind after a long trip to the desert. The Spa facility was wonderful and relaxing and restaurant served delicious food. We could not have asked for a better stay! Thank you!
Stayed 1 night in Aug 2019
Response from Zohra on Aug 22, 2019
Thank you Best regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a very central stay in the old part of the city of marrakech. Stayed at Riad Dar Zaouia (1 min walk from the reception at si said) and also Riad Si Said - both rooms were lovely and very comfortable / quiet. Riad si said has a pool and also a large roof terrace. Staff were very helpful and friendly at all times. Si said is the main reception building but they did supply a phone to reach them at any time with any problems when staying in one of the other riads in their collection. You can use any of the facilities at any of the riads in the collection. The spa was also relaxing. Make sure to book the hotel airport transfer as taxis are keen to overcharge. Airport transfer organised by the hotel was very comfortable. Overall a brilliant stay in marrakech with very good and friendly service.
Stayed 5 nights in Aug 2019
Response from Zohra on Aug 13, 2019
Thank you Best regards

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely traditional hotel, upgraded room. area overrun with mopeds.
Stayed 2 nights in Jun 2019
Response from Nadia El Ouajibat. Manager Reservations on Jul 2, 2019
Dear Madam, dear Sir, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, road was so chilled, very special place in a fabulous part of Marrakech. Recommend for people who want to experience local life not just another posh hotel with a pool.
Stayed 4 nights in Jun 2019
Response from Nadia El Ouajibat. Manager Reservations on Jun 19, 2019
Dear Madam, dear Sir, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a true experience of Marrakech with a real authentic feel. In an ideal location.
Stayed 3 nights in Jun 2019
Response from Nadia El Ouajibat. Manager Reservations on Jun 10, 2019
Thank you for your valuable comments

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019
Response from Nadia El Ouajibat. Manager Reservations on May 30, 2019
Thank youuuuuuuuuuu

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located near the market and all attractions.
Stayed 1 night in May 2019
Response from Nadia El Ouajibat. Manager Reservations on May 9, 2019
Thank you for your valuable comments

8/10 Good

LP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating, nothing was too much trouble. Breakfast was lovely with plenty to eat
Stayed 3 nights in Apr 2019
Response from Nadia El Ouajibat. Manager Reservations on May 8, 2019
Dear Madam, dear Sir, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day.

2/10 Terrible

TerezaReis, Rio de janeiro, Brazil

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed and feeling injured. This never happened. I paid for two two-bed rooms large and comfortable superior category as in the photo presented by Expedia and the hotel put us in another infinitely lower category, in another street building, in a lower level place than booked by myself. I have photos to compare with what I was offered and what I booked. We blame Expedia for offering me a category and photos of what they do not have. I arrived early at the hotel and as room was not available we went out for a full day tour. On our return, tired, we had to face this absurd and disrespectful situation. Without having somewhere to go in an unknown place, already night, we were forced to accept but we will stay only one night here, the two that we booked. I hope for a proactive action from Expedia because I paid for something I did not get to enjoy in Marrakech. I am waiting for your answer.
Stayed 2 nights in Apr 2019
Response from Nadia El Ouajibat. Manager Reservations on May 10, 2019
Dear Mrs Reis We have found your comment on Expedia that deserve some information for readers that you have not mentioned.You have booked 2 Superior rooms Riad Zaouia at a price of 150 Euro Net rate per room / per night. The day of your arrival, we encountered a technical problem in one of the two rooms assigned to you, an incident that would probably have disrupted your stay. Reason why we took the decision to upgrade you to another Riad of our collection names Riad Blanc, located 30 meters from Riad Zaouia, offering in addition a small heated pool and a beautiful terrace with a magnificent view of the Atlas, rooms sold for the same period via Expedia at the price of Euro 190 Net rate per night. Before even being aware about the upgrade information, you asked upon your arrival and check-in to reduce your stay of 1 night for family health reasons. Our Front Desk Supervisor kindly explained that the conditions of your booking via Expedia did not allow to cancel without fees. (only 48H before the day of arrival). We have invited you to contact Expedia so that you can resolve this request with their agreement. You denied this argument and persisted in your request. We consider that by spontaneously offering you a much higher upgrade, both in terms of comfort and living environment, the room category initially reserved was perfectly in the sense of absolute respect for our customers, and therefore for you We regret to note that your comments are defamatory and most likely motivated by our inability to change your booking We invite readers to discover by themselves the reading of the comments published on all the web-sites, that your opinion does not correspond to the quality of our services, our liability, and the availability and sense of the welcome offered by our teams. We thank our customers again for honoring us with their best satisfaction.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous traditional Riad with lovely kind staff who look after you. Beautiful building with sun terrace in higgledy streets just a little south of very central part of the walled city of Medina - a great location. The very fab Kasbah Cafe is less than 10 minutes walk away where you sup mint tea overlooking beautiful palace and huge storks nest. Breakfast at Angsana is hearty, lots of croissants, pasties and cake, but you can order fruit or omelette for a less calorific option. No evening food there, but there's takeout delivered or there's plenty on offer at their sister hotel where you can also get (expensive) wine, but we went out locally and ate very well indeed without the booze as is traditional. WiFi is a little slow. Parts of the roof was a tiny bit leaky in places, under pressure of the extreme rain we had, but I'd definitely stay again, it's great.
Stayed 3 nights in Apr 2019
Response from Nadia El Ouajibat. Manager Reservations on Apr 8, 2019
Dear Madam, dear Sir, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day. Kind regards

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis in the Medina
Our first night in Marrakech was a real eye opener!! The Angsana Riads are fabulous, the staff could not do enough, location is good on edge of Medina and only 10 mins walk from the famous Jemaa el Fna square. Best breakfasts of the whole trip. Would definitely use as our base again.
Stayed 4 nights in Mar 2019
Response from Nadia El Ouajibat. Manager Reservations on Mar 26, 2019
Dear Mr Nigel, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located traditional riad.
The hotel is well located in a quiet spot in the Medina. We had one large suite and one comfort room. The suite was enormous and well appointed, but the comfort room was very small and basic. Breakfast was plentiful and tasty. The staff at the front desk were very helpful, especially Mohamed. Luc, the manager, was also a good source of information about what to see and do and where to eat.
Stayed 5 nights in Mar 2019
Response from Nadia El Ouajibat. Manager Reservations on Mar 26, 2019
Dear Madam, dear Sir, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day. Kind regards

10/10 Excellent

Verified traveler

Stayed 5 nights in Mar 2019
Response from Zohra on Apr 2, 2019
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right in the centre but it's all peace and quiet. The riad's are very pleasant and the setting is very calming. The staff is super friendly. Especial mention of Yussuf from the breakfast service. That guy is selfless love to the world, so kind he is. Overal very happy with my stay in Angsana Riad's. One minor thing: They do charge a fee of 36,60 a night on top of it which is a shame. They should have made this inclusive in the deal they offer so there are no surprises.
Stayed 5 nights in Mar 2019
Response from Nadia El Ouajibat. Manager Reservations on Mar 11, 2019
Dear Madam, dear Sir, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day.

8/10 Good

Annamaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant riad in the heart of the medina.
My stay was really very pleasant. The room was quite big and clean. The breakfast choice was ok. Special thanks to Jamal, the night manager who was always very helpful.
Stayed 3 nights in Feb 2019
Response from Nadia El Ouajibat. Manager Reservations on Feb 27, 2019
Dear Anna Maria We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day. Looking forward to the pleasure of having you in our Riads in future time Kind regards

6/10 Okay

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Super location in the medina. Safe and close to everything.
Stayed 3 nights in Feb 2019
Response from Nadia El Ouajibat. Manager Reservations on Feb 20, 2019
Thank you for your comment Kind regards Nadia

6/10 Okay

Adrian, Riyadh, KSA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Be careful when booking this riad. There are 2 Angsana Riads in Marrakesh. I wanted to stay in the one with luxury bedrooms shown in Expedia but was sent to the inferior riad. The address in Expedia was wrong (it was for a restaurant) so arriving at the riad was a nightmare. The breakfasts were great and staff very helpful in arranging restaurants and taxis (although the latter weren’t very punctual). I won’t go back as I don’t like being deceived and there are better value riads in Marrakesh. Angsana riads should be deleted from Expedia until they make it clear which riad is which and provide accurate prices and addresses.
Stayed 5 nights in Dec 2018
Response from Nadia El Ouajibat. Manager Reservations on Apr 10, 2019
Thank you for your valuable comments

10/10 Excellent

Marie-Louise, Marrakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a really wonderful stay - the room was beautiful and the staff so helpful. Thank you for making our time in Marrakesh a memorable one
Stayed 4 nights in Dec 2018
Response from Nadia El Ouajibat. Manager Reservations on Dec 21, 2018
Dear Marie-Louise, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day. Do not hesitate to contact me for your next stay, I will enjoy to propose your the best conditions available! On behalf of our team , Thank you in advance ! Best regards and see you soon Incha Allah

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Zohra on Dec 4, 2018
Thank you Best regards

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marrakech - October 18
Great ria situated in an ideal location next to many of the attractions, yet quiet and peaceful. Fantastic hospitality from the moment we arrived until we left. Good breakfast too :)
Stayed 3 nights in Nov 2018
Response from Nadia El Ouajibat. Manager Reservations on Nov 9, 2018
Dear Mr Craig, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day. On behalf of our team , Thank you in advance ! Best regards and see you soon Incha Allah

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was polite and patient. The food at the restaurant was some of the best we've had during our visit.
Stayed 4 nights in Oct 2018
Response from Nadia El Ouajibat. Manager Reservations on Nov 6, 2018
Dear Mr Adam, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day. On behalf of our team , Thank you in advance ! Best regards and see you soon Incha Allah

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Nadia El Ouajibat. Manager Reservations on Nov 6, 2018
Thank you for your score

2/10 Terrible

Suresh, Bangalore

Disliked: Cleanliness, property conditions & facilities, room comfort
Completely different from what we found on the website and when we reached there.. filthy rooms, cockroaches coming out of the bathroom, very poor approach have to drag bags for 500 meters, no restaurant, breakfast was only bread and jam!! Stayed only 1 night out of the total 4 nights .. most horrible experience ever.. I am even surprised that this is Angsana property
Stayed 4 nights in Oct 2018
Response from Nadia El Ouajibat. Manager Reservations on Nov 1, 2018
Dear Mr Suresh, Things being what they are, we have spent some time to check these information, and your comments deserve some precision. To clarify below raised comments, kindly see our explanation below : You should be aware that Riads are town houses that belonged to Moroccans and have been converted into guest houses situated in the heart of the medina, which is practically a traditional area crowded by people and tourists. The advantage of the riads is that they are traditional houses, very calm and quiet, offering small units, opposite of a big hotel. Due to the size of these guest houses, the restaurant service si generally not proposed. At the same time, around the riad Lydines you were staying, in the Kasbah, you have so many choices, from the popular street food to the luxurious restaurants. With regard to the dead insects found in the room, kindly note that it’s the result of our monthly pest control. Your room is manager 3 times a day by our house keeping associates, but it may happens some insects decide to die between these periods. About our breakfast, we diversify the services on four days, and we offer every day a choice of Msemen, Moroccan pastry, Baghrir , a choice of French croissants, chocolate breads, plus traditional bread with homemade jam, so it is a diversity of choices every day which is well noted on the social networks. Angsana Riads collection propose a collection of 6 riads, all different. Our Riad Si Said propose also a restaurant 7 days a week, and our Riad Ferdaous propose our Angsana Spa, managed by the best Indonesian therapists, trained in our Angsana Academy. We invite the readers to visit the social networks which allow comments, in order to have the best vision or our services Hope all the above points are clear Kind regards

8/10 Good

Ary, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situated in a great location
- Nice, quiet and cosy. - Great rooms and bathrooms. - Great internet connection perfect for streaming - Good size breakfast. - They do have beers - Jacuzzi / swimming pool is a bit cold.
Stayed 3 nights in Oct 2018
Response from Nadia El Ouajibat. Manager Reservations on Oct 16, 2018
Dear Ary, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day. On behalf of our team , Thank you in advance ! Best regards and see you soon Incha Allah

10/10 Excellent

Jon, Kent, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded Riad in Marrakech
A large wooden door in a Marrakech street opens to an amazing courtyard garden complete with fountain and pillared balcony. Quiet and secluded, the perfect retreat from the busy, noisy buzz of the Marrakech souks. The rooms were clean and very comfortable and the staff were extremely attentive with nothing too much trouble. Great location for restaurants, markets and the main square. We will be going back next year for a long weekend.
Stayed 9 nights in Sep 2018
Response from Nadia El Ouajibat. Manager Reservations on Oct 16, 2018
Dear Jon We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day. On behalf of our team , Thank you in advance ! Best regards and see you soon Incha Allah

10/10 Excellent

Sabina, Atlanta , Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a hidden jewel in Morocco ! Wonderful room. Excellent staff and services .
Stayed 3 nights in Aug 2018
Response from Nadia El Ouajibat. Manager Reservations on Sep 14, 2018
Dear Sabina, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day. On behalf of our team , Thank you in advance ! Best regards and see you soon Incha Allah

10/10 Excellent

Catherine, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, gave recommendations about nearby shops and places to visit, and helped us haggle with a taxi for a good fare to the airport. Provided a local phone so I can easily get in touch if I needed anything while out and about in Marrakech (and I did!). Beautiful, clean and serene surroundings. Excellent amenities with free water from common dispenser (essential in summer). I slept well and loved my one-night stay.
Stayed 1 night in Sep 2018
Response from Nadia El Ouajibat. Manager Reservations on Sep 7, 2018
Dear Catherine, We were really pleased to welcome you in Angsana Riads Collection and I would like to thank you for choosing our Riads for your stay in Marrakech. We hope to receive you again very soon among us!. I also thank you for your comments which help us to improve every day. Do not hesitate to contact me for your next stay, I will enjoy to assist you with any requests. On behalf of our team , Thank you in advance ! Best regards and see you soon Incha Allah Nadia

8/10 Good

Alex, Essex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely riad in central Marrakech.
I stayed a week at Riad Si Said and had a wonderful time. This lovely riad is very central, within the Medina (old town) and close to all of the main locations - just a 10min walk to Djemaa el Fna. The staff were superb and very attentive, as well as very friendly. They were keen to accommodate any request, no matter how big or small. The breakfast was very tasty and filling - a very welcome and much needed start to the day. All in all, I would definitely recommend this riad. It was a safe, calm, peaceful, clean and relaxing place to stay.
Stayed 7 nights in Aug 2018
Response from Zohra on Sep 3, 2018
Thank you

10/10 Excellent

Brian, Brooklyn,NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely helpful staff. My mother and I felt very welcome at this Riad
Stayed 7 nights in Aug 2018
Response from Zohra on Aug 18, 2018
Thank you Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the few quality Roads in the centre of Old Marrakech and gives a fa i mating insight
Stayed 7 nights in Aug 2018
Response from Zohra on Aug 14, 2018
Thank you Best regards

8/10 Good

Maria, Colombia

Liked: Cleanliness, staff & service, room comfort
The Riad is very nice, we were welcomed with tea and pastries, and given a local Cel phone to use during our stay, great service, the only thing was that our air conditioning wasn’t working well and wasn’t fixed during our stay, overall I recomend the riad.
Stayed 1 night in Aug 2018
Response from Zohra on Aug 13, 2018
Thank you