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Reviews of Appart hotel MOUNA

3.5 out of 5
Appart hotel MOUNA
7, Avenue Yaacoub El Mansour, Marrakech

Reviews

8.8

Excellent

Rating 10 - Excellent. 65 out of 119 reviews" "
Rating 8 - Good. 41 out of 119 reviews" "
Rating 6 - Okay. 9 out of 119 reviews" "
Rating 4 - Poor. 3 out of 119 reviews" "
Rating 2 - Terrible. 1 out of 119 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, amenities
Friendly and helpful staff at reception, cafe next door and housekeeping. We were able to communicate primarily in English, went the extra mile when I gave the wrong info for shuttle pickup. Shower area could use a ledge for soaps etc - kitchen could use some dishcloths.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jeremiah

Liked: Cleanliness, property conditions & facilities
Very helpful and friendly staff.
Stayed 7 nights in Feb 2024

8/10 Good

Safina

Liked: Cleanliness, property conditions & facilities
The property is very nice all basic necessity are available. Unfortunately the kitchen hob is not very good only one ring worked. The staff were absolutely awesome they were soo kind and helpful . The property is 5 mins away from carreden mall
Stayed 7 nights in Feb 2024

8/10 Good

Rukshana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful area definitely recommend
Stayed 5 nights in Feb 2024

10/10 Excellent

AFZAL, HUDDERSFIELD

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Location, Safe to walk at night, very clean Apartments and a very big thank you to Lorbi he was extremely helpful and very kind. Thank you so much Lorbi. Your a true Gentleman.
Stayed 3 nights in Feb 2024

6/10 Okay

Hanan

Traveled with family
Liked: Cleanliness
Good
So so. We spent just one night. The confort was basic. The appartement was different from the photos. Employees were nice and professional.
Stayed 1 night in Jan 2024

10/10 Excellent

Jake

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean property very comfortable and the concierge is the best 10/10
Stayed 8 nights in Jan 2024

10/10 Excellent

Louis

Stayed 2 nights in Jan 2024

10/10 Excellent

Rahul

Liked: Cleanliness, property conditions & facilities
Good location and excellent property
Stayed 4 nights in Dec 2023

10/10 Excellent

R

Liked: Cleanliness, amenities, property conditions & facilities
I be staying in the Gueliz district next time when visiting. Great hotel..suites one bedroom with everything you need, full kitchen and amenities. Is better than medina unless you want to try the riads and 10min bus ride to Jemel el fna makes it convenient. Quick service as well as I remember

6/10 Okay

Lida

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great great customer services
Stayed 6 nights in Jul 2023

10/10 Excellent

reda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Emeka

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The entire staff were quite friendly and willing to support and help. The only issue was the Ethernet was quite slow and at times goes off, breakfast wasn’t a buffet.
Stayed 5 nights in May 2023

6/10 Okay

Ravi, Malden

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
As it is the property is not bad. It is a big apartment located in a bustling neighborhood close to a major mall and other shopping. The big issue is the lack of any help from the people on site. In all the properties we visited in various cities in Morocco, the people here were least interested in helping us tour Marrakech. Not only that we requested a Cab to the train station since we had to catch a train early in the morning and there was no cab waiting for us. With luggage and local cabs having a limit of two per cab made it difficult for us to find a ride at such an early hour. We barely made it time. Also we asked the timings to the mall knowing that it was Ramadan, the guy at the reception said no Ramadan open at all times, which was not true. The people at the reception have no interest in their guests.
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
The property is ok, bed is not comfortable, and it’s quite noisy because of nearby street. Don’t bother purchasing breakfast. It’s provided by the cafe nearby and the quality is awful, like really bad. They messed up our orders and it took forever to get the most mediocre food. Staff at the hotel itself was professional and nice. Overall, good place to stay if you’re tired of Medina and Riads but nothing special.
Stayed 1 night in Apr 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, room comfort
Very helpful staff - Albie was so helpful. Good location. Very clean. Great breakfast.
View from balcony
Menu for breakfast
Stayed 2 nights in Mar 2023
Response from HASNA on Mar 16, 2023
Nous vous remercions pour votre commentaire, et vous dire que vous êtes toujours le bienvenue dans notre établissement.

10/10 Excellent

Danyal, London

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Danyal, London

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent apartment hotel, offering substantially more space than a regular hotel. It is modern and clean. The reception manager was very helpful. Small negatives: only one lift, the light switches in the stairwell turn off quickly

8/10 Good

Rebecca

Stayed 1 night in Dec 2022

8/10 Good

ramon

Liked: Cleanliness, amenities, property conditions & facilities
The only issue were the windows in each room, small, felt claustrophobic
Stayed 1 night in Oct 2022

10/10 Excellent

Sikander

Traveled with family
Liked: Cleanliness, room comfort
Good hotel
Nice and clean organised and good room service. Friendly staff. Recommend
Stayed 4 nights in Jul 2022

10/10 Excellent

Ghazala

Traveled with family
Liked: Cleanliness, room comfort
Brilliant stay
I would 100% recommend this hotel to everyone! I have never left a review before but the service was too good not to encourage others- the staff truly are wonderful, special shout out to Abdul Malik who ensured we were comfortable for our entire stay and provided information about day trips which we thoroughly enjoyed. Excellent service, a beautiful view and very convenient- the kitchen had all items required. Thank you to all the staff for making our holiday so lovely.
Stayed 6 nights in May 2022

6/10 Okay

julie

Liked: Cleanliness, staff & service, room comfort
Spacious comfortable apartment
Spacious comfortable apartment. Wifi was spasmodic, very few English tv channels (only news ), 2nd tv didn't work (not tuned in). The apartment was spacious, however lacked a microwave and very few cooking utensils. The staff were friendly and helpful. We had problems with the apartment when we first checked in but the staff moved us to another apartment when they were made aware of issues. Location was good with many cafes and restaurants in the immediate area. Short walk to Carre Eden shopping centre. Number of bus stops close by. 35 minute walk to the Medina/Old Town. Upper floors accessible by lift. 24hr reception. Overall a nice comfortable apartment.
Stayed 3 nights in Dec 2019
Response from abdelmalk on Dec 21, 2019
Thank you very much for taking the time to leave a comment on our establishment, as for the microwave, you should have just requested it from the reception staff, as you have been notified before

8/10 Good

Panamaone

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is situated in walking distance of many restaurants in the french section. It's a long-is walk to the main square and the souks but not too bad as long as you stay out of the sun. The apartment was large and we were placed in the back so less noise. We had booked for several days in a row but found a tour to the Sahara and asked to change Saturday (higher rate) night for a Monday night instead. After a couple of discussions they allowed us to make that change which was very kind. Taxi to the airport should only be a max of 100DAC despite what the front desk guy said (200 is ridiculous).
Stayed 5 nights in Oct 2019
Response from ABD ELMALK on Nov 8, 2019
thank you for you comment. we are so happy that you liked the apartment. For the prise of the taxis here in marrakesh, if you book it it will cost you 200 MAD, of course it not the same as if you take the taxi directly, the prise will be between 80 and 100 MAD

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
It was everything we had hoped for in a hotel in Marrakech. Very clean, people were very nice, excellent breakfast was included. As a side note, great pizza across the street.
Stayed 2 nights in Oct 2019
Response from ABDELMALK on Oct 10, 2019
Merci beaucoup d'avoir pris le temps de laisser un commentaire sur notre établissement .

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019
Response from ABDELMALK on Oct 6, 2019
Merci beaucoup d'avoir pris le temps de laisser un commentaire sur notre établissement .

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Place was cleaned daily, cleaning ladies were polite and nice.
Stayed 3 nights in Sep 2019
Response from Tarik on Oct 1, 2019
Thank you for your comment.

8/10 Good

bereket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpfull front desk
Stayed 3 nights in Aug 2019
Response from Abdelmalek on Sep 4, 2019
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception reps very helpful and knowledgable. Very pleasant.
Stayed 1 night in Jun 2019
Response from El youssfi abdelaziz. on Jun 12, 2019
Hello, Thank you very much for taking the time to leave a comment on our establishment. El youssfi abdelaziz. Receptionist.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was Spacious clean open and airy. They were especially cordial
Stayed 3 nights in May 2019
Response from el youssfi on May 28, 2019
Merci beaucoup.

8/10 Good

Aakifah

Liked: Staff & service
Nice looking hotel from outside, good location
Stayed 6 nights in Apr 2019
Response from ABDELMALK on Jun 13, 2019
Merci beaucoup d'avoir pris le temps de laisser un commentaire sur notre établissement

10/10 Excellent

Mo, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really clean and comfortable spacious apartment. The apartment is really well located, we thought it was better than the congested medina. The main road is a bit noisy but otherwise the location is great, and easy walk to the main shops. The staff were really friendly and helpful and breakfast was lovely with excellent service. If the owner had a couple of bedside lamps then it would be perfect! Kitchen had everything we needed and beds and sofa were very comfortable.
Stayed 4 nights in Apr 2019
Response from ABDELMALK on May 3, 2019
Merci beaucoup d'avoir pris le temps de laisser un commentaire sur notre établissement.

10/10 Excellent

Rushdy, Aberdeen, Scotland

Liked: Cleanliness, amenities, property conditions & facilities
This was our first time in Morroco and we had stayed in a big 4 star hotel in agadir before heading to Marrakech to stay in this Apparthotel, such a lovely place and so much better than the 4* Hotel. Staff are incredibly lovely and welcoming and attend to all your needs no matter what. It’s a much more homely feel than big hotel chains. If your looking and pondering on what hotel to go for don’t hesitate to book this one as u will not be dissappinted. Rooms were lovely too with nice balconies. Close walk from a lot of main locations too would definitely come back!!
Stayed 2 nights in Apr 2019
Response from Oumayma Almou on Apr 5, 2019
Dear, Rushdy Thank you very much, this is kind of you, we hope you will come again. Cordially.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2019
Response from ABDELMALK on Apr 29, 2019
Merci beaucoup d'avoir pris le temps de laisser un commentaire sur notre établissement

10/10 Excellent

VP, London

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic reception staff....were always enthusiastic to help. Hotel's restaurant/cafe provided breakfast in room even at busy times in the morning. Good location. Excellent cleaning staff. Only negative point for hotel to improve is the shower experience - open cubicle on one side makes eh bathroom like a pool every time one goes into shower. Housekeeping did a good job of drying up the bathroom floor every morning so that bathroom was usable for rest of the day.
Stayed 7 nights in Dec 2018
Response from mohcine on Jan 15, 2019
Merci beaucoup d'avoir pris le temps de laisser un commentaire sur notre établissement

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from mohcine on Nov 30, 2018
Bonsoir Merci pour votre avis. Cordiale salutation

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely recommend!! Super clean and comfortable
Stayed 1 night in Nov 2018
Response from ABD ELMALK on Nov 21, 2018
Thank you very much for taking the time to leave a comment at our hotel.

10/10 Excellent

SM, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.Flat was very clean.Daily cleaning by the cleaners with no extra cost.24hrs reception.Very helpful staff.Breakfast was included and was good quality.Good working airconditioners in both rooms and sitting area.Kitchen was very clean and had oven but no microwave.Good location. Supermarket and good restaurants on walking distance.
Stayed 10 nights in Aug 2018
Response from mohcine on Sep 1, 2018
Good afternoun. Thank you for your commentaire

8/10 Good

Tao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from ABDELMALK on Jun 13, 2018
Thank you very much for taking the time to leave a comment on our establishment

6/10 Okay

Daniel K.

Clean and modern apartment with caveats
The bathroom is pretty nice, but it's designed poorly. The water from the shower leaks into the rest of the bathroom and then into the hallway. The parking was a bit confusing at first, but there is a small parking lot down around the corner from the building. You just need to pay 20dh for 24 hours. The reception was pretty helpful, but there was an extra city tax fee that we weren't aware of. There was no mention of this on HomeAway, but the fee ended up being very cheap, something like 10dh per person. But I think this was something HomeAway should mention on their site.
Stayed 1 night in May 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Dirty towels, non working appliances, noisy
The towels they provided we dirty, stains all over them. The bathroom is extremely small in the 2 bedroom apartment. The stove and the coffee maker didn't work, no one on sight to fix them. The apartment faces an extremely busy intersection. The rooms and the living room were spacious the furniture and beds are OK
Stayed 4 nights in Dec 2017
Response from Mouhssine on Jan 21, 2018
Hello Mr , We inform you that we change the towels every day, in addition to that you do not claim it at the reception so that we can do the necessary, the coffee machine and the oven work perfectly, if you did not arrive Do not have them ask the front desk for help. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room and nice location
This apartment-hotel was spacious and a nice location about 20 minutes' walk from the edge of the Medina.
Stayed 1 night in Dec 2017
Response from Mouhssine on Jan 19, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yunus , Blackburn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Public Transport is around 10 minutes walk
Good staff and do speak English and overall I would recommend.
Stayed 2 nights in Oct 2017
Response from ISMAIL on Nov 3, 2017
Dear YUNUS, Thank you so much for your feedback about your recent stay with us at Mouna. I would like to say that we very much valued your feedback and appreciated that you have very kindly praised our services, standards and our very special staff. Thank you so much for such generous support., thank you once more and we look forward to seeing you soon. My warmest wishes.

10/10 Excellent

suresh, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Enjoyed our stay Very helpful staff Close to amenities
Stayed 7 nights in Aug 2017
Response from Mehdi ' Réceptionniste on Aug 26, 2017
Thank you so much for your feedback about your recent stay with us at Mouna. I would like to say that we very much valued your feedback and appreciated that you have very kindly praised our services, standards and our very special staff. Thank you so much for such generous support., thank you once more and we look forward to seeing you soon. My warmest wishes.

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious and comfortable.
Very spacious, comfortable and well furnished apartment. It was cleaned daily and change of towels provided. The staff was very courteous and very sweet. Fatima was very helpful with reservation of train tickets. The apartment, however, was slightly away from the Medina area but taxis were available for about 2 euros or 20 dirham, provided you could haggle. Super market and shopping area of Gueliz was only 8 to 10 minutes walk. Complimentary breakfast came as a pleasant surprise.

10/10 Excellent

ismail, Bolton. uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small resident. In the middle of old and new.
Nice welcoming charming reception staff. Try to help you out. Ismail, Fatima,Rashid are very good people. Will try to help you out. Hotel itself i will rate as very good. Provided all facilities what we asked. I would like to have breakfast menu in english as well a choice from eachother. But overall its very nice appartment. And i will stay again in future and recomend to family and friends.

10/10 Excellent

Omar Hashemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We chose this hotel because it had a kitchen, so we could cook for our 18 month old baby. We were not disappointed, the kitchen had everything you need except a mircowave. The room was very clean and was maintained to a high standard throughout our stay. All the room facilities was good and breakfast was nice, however the menu was in french so I had to ask what it meant or google translate it. The staff were brilliant and always willing to help and give recommendations. Very friendly and they could speak English to a reasonable standard. When I needed to buy sim card and couldn't follow the instructions because it was written in arabic and french, the lady receptionist set it up for me easily. The hotel is located in a busy street with lots of shops, carre eden mall is 5 mins walk away. The center is 20-30mins walk or less than 10 mins taxi drive, which shouldn't cost more than 20 dirhams. We enjoyed our stay in the hotel and in Marrakech and would highly recommend it to anyone. 5 out of 5.

8/10 Good

Faiz

Liked: Cleanliness, property conditions & facilities, room comfort
Rules for married people
The hotel was good and lot of room and a big kitchen. The problem i had waa more that i had to show them proof that i was married to my wife. This they do not ask tourists but if you look somewhat indian or arabic or have a family name from india or arabic they think you are muslim so they have to ask you for proof. For muslims it ia forbidden to go stay in a hotel when you are not married. And i am not muslim still i had to find someone in my country to find a paper to show them we are married. This is not good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast.
The apartment is big, it has all the things you need , a little bit noisy outside because of the busy street , you can walk to the old city (25 minutes) restaurants, stores close to the hotel. Very clean apartment and the employees very nice too.
Response from Ismail on Mar 2, 2017
Thank you so much for your feedback about your recent stay with us at Mouna. I would like to say that we very much valued your feedback and appreciated that you have very kindly praised our services, standards and our very special staff. Thank you so much for such generous support., thank you once more and we look forward to seeing you soon. My warmest wishes.