Awarded it 5 stars, but ....
Posted Oct 28, 2013
there’s room for improvement(s).
Let’s start by mentioning that we’ve had a great holiday in Marrakech and at the hotel. Premises are well kept and spacious hotel rooms are well cleaned daily. Large balcony has a table and 2 chairs. Pool is huge and clean with plenty of sun beds. Rooms are in 2 level blocks, some closer to the main building than others, but never more than a 5 minutes’s walk. All-inclusive formula is okay: plenty of food and drinks to everyone’s taste. A Moroccan and Italian restaurant are on-site too; all restaurants in buffet style. Hotel’s shuttle bus to Marrakech (v.v.) works perfectly, as the hotel is located at the outskirts of Marrakech. One day we needed a docter and this was arranged in no time, as held for pick-up of medicines.
So, what ‘s there to improve?! Biggest issue is the internet connectivity. We stayed at the hotel for a week and during this period we never had connectivity! This is unacceptable as the hotel advertises that there’s (free) wifi in the hotel’s lobby (be aware that Morocco is a poor country and wifi is not very common). Attitude of most of the people at the reception desk was not nice. This in contradiction to the rest of the staff. Another thing which we had 2nd thoughts about was feeding of cats by the hotel. Although cute (and nice for children), we simply don’t think having cats around restaurants should be encouraged from a hygienic point of view. A minor, but a few hooks in the bathroom would also help.