Hotel in a good location
Posted Nov 21, 2016
Set in a very good location in Hivernage, Es Saadi Marakech Resort Hotel is good value for money. Breakfast staff are nice and well mannered, staff by the pool are slow and it's very hard to get their attention.
The staff in the spa are lovely.
We had the unfortunate issue of a very expensive handbag going missing in one of our rooms, which miraculously reappeared after making a complaint. The guest relations manager was meant to get back to use regarding the issue, but he did not, meaning we had to leave the hotel before resolving the issue. I've called the hotel since my stay to speak to the general manager of the resort and have still not had a response, although they have all my contact details. Very disappointing customer service!
Comment from Hotel Management
Nov 26, 2016 by Albrecht Jerrentrup, director of operations, Hotel Management
Madam, unfortunately I have to remind that I did try to reach you several times by your phone, without success. We do not agree with your statement that "miraculously" your hand bag reappeared. I don't wish to stress on this and simply hope that after all you keep a good memory of Morocco and your stay in our hotel, where you always will be warmly welcome.