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Reviews of Hotel Atlas Asni

4 out of 5
Hotel Atlas Asni
Ave Mohammed VI, Marrakech

Reviews

7.0

Good

Rating 10 - Excellent. 90 out of 514 reviews" "
Rating 8 - Good. 198 out of 514 reviews" "
Rating 6 - Okay. 120 out of 514 reviews" "
Rating 4 - Poor. 63 out of 514 reviews" "
Rating 2 - Terrible. 43 out of 514 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE, CANCUN

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Sep 2021
Response from Atlas asni on Sep 24, 2021
Thank you for sharing your feedback on Expedia.com

8/10 Good

Kenza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay overall they don't have "Do not disturb "tags we asked and they gave us one and somebody took it from the door .
Stayed 2 nights in Aug 2021
Response from booking departement on Sep 1, 2021
we take note of your message very carefully We will resolve the issues you raise with us very quickly. We remain at your entire disposal for any request.

4/10 Poor

Abderrahim

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
a lot of noise in the corridor. people (a group of young people from london) smoked ester pipe. it appears that the staff did not have control over such incidents.
Stayed 1 night in Aug 2021
Response from booking departement on Sep 1, 2021
Thank you for your comment and the time you spent on it. we apologize for the bad image that you have kept of our establishment despite the immediate actions taken internally during your stay. So allow us to apologize to you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient and available staff but : - real problems with WIFI and no possibility to have a cafe at 5 a.m before taking a taxi even if the breakfast is payed ! - people smoking in the hotel hall...Unbelievable !
Stayed 2 nights in Mar 2020
Response from Atlas Asni Team on Mar 8, 2020
Thank you for taking the time to share your feedback on your stay at Atlas Asni. We are pleased to read you have enjoyed our property and service. Unfortunately, smoking is permitted by moroccan law, and we truly apologize for the inconvenienced. We will happy to welcome you next time for a better stay.

8/10 Good

Verified traveler

Stayed 4 nights in Feb 2020
Response from Atlas Asni Team on Feb 16, 2020
Thank you for your review. We are thrilled you have enjoyed your stay within our hotel. We hope to welcome you again soon on your next trip to Marrakech.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Atlas Asni on Jan 30, 2020
Thank you for taking the time to share your review with us. We regret that your experience in our hotel did not live up to your expectations, and would have preferred to have more details about your experience. We wish to welcome you again, at our hotel, for a better stay

4/10 Poor

Bassou

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Atlas Asni Team on Jan 30, 2020
Thank you for taking the time to share your feedback on your stay at Atlas Asni. We are indeed greatly dismayed that your stay with us met with a less than favorable impression, and would have preferred to have more details. We wish to welcome you again, at our hotel, for a better experience.

10/10 Excellent

Deborah, London England.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been visiting Marrakesh for the last 20 years and have been staying at this lovely welcoming and friendly hotel for all that time. I always have a very pleasant stay here. The lobby area is beautifully designed, as are the very relaxing and stunningly landscaped gardens and pool area. The rooms are comfortable and functional with a very appreciated balcony. The dining experience is of a high standard with Sherif at the helm to ensure all runs very smoothly and your requests are accommodated. The staff and management all work hard for their visitors and there is a family ethos to the way the hotel is run and how they all treat each other and their visitors in turn. This hotel accommodates groups, families and single travellers equally which is quite rare in Morocco and again an indication of the care and consideration the staff show their visitors making you feel valued and appreciated. I would recommend this hotel to all and will continue to support them if I am lucky enough to be able to book a room as due to the facilities and location this hotel is always in demand. Job well done.
Stayed 7 nights in Dec 2019
Response from Atlas Asni Team on Dec 30, 2019
Dear Deborah, Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our colleagues will definitely be happy to read your kind words. Again thank you for your kind words and we look forward to seeing you again. Sincerely yours,

6/10 Okay

Zaid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Atlas Asni Team on Jan 30, 2020
Thank you for your review. We hope to welcome you again soon on your next trip to Marrakech. Sincerely,

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for.
Very nice and helpful reception/concierge. However the room was dirty. Hair on the ground and in the sink. Dust balls on the pillows/sheets and some stains on the throw blanket...
Stayed 1 night in Nov 2019
Response from Atlas Asni Team. on Nov 30, 2019
Thank you for taking the time to review your experience, and for choosing Atlas Asni. We have well noted your concerns, and we are most grateful to you for bringing this matter to our attention. We have well noted your comment regarding the cleanliness of the room that we will share with our housekeeping department. We hope to welcome you again for a better stay.

10/10 Excellent

Saida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stuff
Stayed 2 nights in Nov 2019
Response from Atlas Asni Team on Nov 18, 2019
Dear Saida, Thank you for your review. We are thrilled you have enjoyed your stay within our hotel. We hope to welcome you again soon on your next trip to Marrakech.

4/10 Poor

Ka Yi Carey

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room
The hotel check in is very slow, the bed linen is very dirty, only shampoo and shower gel in hotel, limited amenities. Only one towel in the room, staff didn’t understand English... umm also no kettle and no bottle of water, please prepare for yourself, and I don’t think it’s a 4 stars hotel.
Stayed 2 nights in Nov 2019
Response from Atlas Asni Team on Nov 6, 2019
Thank you for taking the time to share your review with us. We are truly sorry, for the inconvenience you have experienced. We regret that your experience in our hotel did not live up to your expectations, We will make sure to communicate your remarks with our teams, and we assure you that we will double our efforts, in order to provide an impeccable stay to our guests. We wish to welcome you again, at our hotel, for a better experience.

4/10 Poor

Fatimazlahlou, California San Francisco

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The Stuff they are doing their job but I'm very disappointed Because the friend desk doesn't wanna change to me $100 to their home he said I need the 2016 bill . They don't accept that $100 old ones . The next door hotel change my money but Atlas Asni refuses it .
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Not pleased
Stayed before , this time standard was below average
Stayed 1 night in Aug 2019
Response from Atlas Asni Team on Oct 13, 2019
We have well noted your concerns, and we are most grateful to you for bringing this matter to our attention. We are indeed greatly dismayed that your stay with us met with a less than favorable impression. We wish to welcome you again for a better stay.

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Glad ii didnt order the buffet breakfast... everyone who did was complaining....there was nothing to eat....i paid for it one morning and all they had was bread....no eggs...nothing..... i got my money back....
Stayed 3 nights in Aug 2019
Response from Atlas asni team on May 23, 2020
Thank you for your taking the time to share your review with us We will be awake about your notes and we will double our efforts in order to provide you an excelent stay We wish to welcome you again ATLAS ASNI

4/10 Poor

Walid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Atlas Asni Team on May 23, 2020
Thank you for choosing our hotel for your stay Sincerely

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

Penny

Liked: Staff & service
This was a lower cost hotel, but convenient to shops, restaurants. You could walk anywhere. The restaurants advertised were never open when we wanted. They do buffets for the large groups that are there. Pool was awesome. Fridge in room gave us snack and drink options. I would stay here again.
Stayed 6 nights in May 2019
Response from Atlas Asni Team on May 23, 2020
Dear Penny, Thank you for sharing your feedback With us. We are truly pleased to hear that you have enjoyed our property and service Thank you for your loyallity We wish to Welcome you again

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
The hotel was quite nice however the room if somebody flushes the toilet you can hear it when you're in the room. also I have ants in my room.. the staff is very accommodating, the service waiter at breakfast remembers everything about if you don't want to and you have a particular knees he looks after you 100% Oval an excellent experience
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 3 nights in May 2019

4/10 Poor

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
The first room we were given was filthy, was given another room, was better, but standards of cleanliness are not great, hotel is very dated and needs a good make over, bedding was very old and worn, breakfast was probably the worst I've seen in an hotel, choice was limited & they seem to run out of the basics constantly ie cups spoons butter etc, towels were removed every morning while we were at breakfast & were not replaced till afternoon so you couldn't wash/shower if you wanted to, our bed was stripped as soon as we went for breakfast on checkout day even though we wasn't leaving the room for another 4 hours! Would definitely not stay here again.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

4/10 Poor

Imran

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointment
Hotel customer services were really bad, they never cleaned the room for 3 of the nights
Stayed 4 nights in Mar 2019

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
Very bad experience will never stay in that hotel again in my life, rude staff, dirty and extremely noisy rooms, night club music will never let you sleep, I don't understand why is the night club open every single night, you will hear everything from next door rooms, 4 star hotel is a joke stay far away breakfast is so so bad don't get cheated by included breakfast security staff will look at you that you have done something wrong and staff looks always angry,.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
👎 Absolute rubbish
Ridiculous will never stay into that hotel again in my life, bad staff, rubbish breakfast you will listen night club extremely loud music every night so no sleep, next door room you will listen almost everything everytime you go out or come back in to the hotel the security will look at that you have done something wrong.... For me absolute rubbish anyone wish to try please book it only for a night and you will have your life time experience best of luck👍
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Break fast was very unique... I will choose this hotel again for breakfast
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
It was just alright..... The property was quite old. Nothing really to complain about but nothing to find exceptional.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Excellent location , good breakfast selection although can get very busy
Stayed 3 nights in Jan 2019

8/10 Good

Stephanie

Liked: Staff & service
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Hotel is old and needs a major makeover. Location is average , near a Mall but a 30 Minute walk to the Médina and the old square . Gym equipment don’t work
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveler

Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Lauren, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable. shower was really nice. helpful staff. at the time we were staying, breakfast was served until 10am each day but by 9.30am they would start to close it down. if you want full choice of the otherwise plentiful buffet, get down early!
Stayed 6 nights in Nov 2018

2/10 Terrible

Radu Lucian

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel experience
Hi I stayed in this hotel and was dust all around the room the shelves for towel was broken in the bathroom, and messy floor . The locker for belongings was not fitted in the wall . Anyone can run with the stuff inside. I was totally disappointed. In other countries this hotel wil be at max 2 * . I was laughing because i was on the bathroom when i got in the room after check in and the cleaner she got in without knocking :)) I shouted but she doesn’t care . So per total I don’t recommend this hotel .
Stayed 3 nights in Nov 2018

6/10 Okay

Ayasha

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Aziz, Saudi

Liked: Cleanliness, property conditions & facilities, room comfort
Nice location, clean and nice hotel , close to the train station
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The pool size was fantastic also the lawns were refreshing. There were several broken tiles around the pool deck. Overal very nice
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we arrived the hall smelled very bad. The towels were terrible, the bathroom was old, there wasn’t Kleenex, nothing extra
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Overpriced hotel with chaotic breakfast
The price was extremely high for a room with 2 twin beds. Lots of tourists, all cramming through the free breakfast at the same time, touching the buffet style food with their hands. The coffee was decent, but the crowd volume made it hard to relax. It’s a 10 minute taxi ride to the square, which is nice. It was okay for a hotel room, but there wasn’t any hair conditioner and only two small bath towels for the two of us to share.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Better off staying in a riad. The rooms are expensive and not really worth the price imo. The air conditioning did not work, there is no kettle, the TV channels worked about 50 percent of the time and they did not have a do not disturb sign in the room I stayed in at least. I tried to address said problems with the front staff but nobody understood English which is really not their fault because Berber and French are the main spoken dialects. I tried to book a couple of tours that they had advertised by the resturant and in house store, but they had no idea how to set them up. The good part about the hotel is location. It is on the main road and close to the train station as well as many important sites like the Medina and royal theatre. It has a nice pool as well even though I am not into that personally. It is not a baf hotel but I would not stay there again.
Stayed 4 nights in Mar 2018

8/10 Good

willy-urs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atlas Asni Hotel in Marrakech
The Atlas Asni Hotel is in the new city called Hivernage in Marrakech. From outside the Hotel is not very nice but typical for Morocco. Big lobby, wonderful swimmingpool (very sunny even in the winter time). Good breakfast buffet. The rooms are big and good heating in the wintertime. Walkin mondern shower in every room. Very clean. Outside taxi are overpriced. Don't take. Walk one minute and take a "petit taxi" in the street.
Stayed 2 nights in Feb 2018

8/10 Good

Adel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

8/10 Good

mohammed ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good clean hotel location good would recommend to all
Stayed 4 nights in Jan 2018

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the mall
Ideal place yo stay in marrakech:)
Stayed 2 nights in Jan 2018

6/10 Okay

Richard

Disliked: Property conditions & facilities, room comfort
Good for late check-in
We chose this hotel because it was close to the airport. Our flight arrived late and this hotel had check-in time up to midnight. We only stayed here two nights before moving to a riad in the medina. The front desk staff are not very friendly and will not offer a smile at all. The breakfast wait staff are the best part of this hotel. These men are friendly and incredibly accommodating. They smile! The breakfast, however, is just low-end standard fare. The coffee from the push button dispenser is really bad! The room was spare and fairly worn. The bed was typically uncomfortable. Staying here served its purpose but we were very happy to move to the riad.
Stayed 2 nights in Dec 2017