2 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas, sun loungers

Reviews of Hotel du Golf Rotana

5 out of 5
Hotel du Golf Rotana
Circuit de la Palmeraie, Marrakech, Marrakech-Safi

Reviews

7.4

Good

Rating 10 - Excellent. 34 out of 127 reviews" "
Rating 8 - Good. 49 out of 127 reviews" "
Rating 6 - Okay. 20 out of 127 reviews" "
Rating 4 - Poor. 14 out of 127 reviews" "
Rating 2 - Terrible. 10 out of 127 reviews" "

8.2/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful holiday and the hotel was fantastic. The only negative I can give was the Wifi wasn't great.
Stayed 5 nights in Oct 2023

10/10 Excellent

Maja

Stayed 7 nights in May 2023

4/10 Poor

Marius

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good spot with great service. Food was good. Drivers from the resort to downtown & back were excellent.
Stayed 3 nights in May 2023

8/10 Good

Hawwa

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel rooms were modern and spacious, the breakfast excellent everything you could think of and more and staff really attentive. Amazing spa with indoor pool as a still chilly to brave even the heated outdoor pool. Golf club and facilities were great and shuttle bus to and from downtown great service which was needed as taxi charges are much to high even a 5 mins ride to supermarket was a scam. Room for improvements; vacuum room carpet required at least every couple of days and thorough cleaning in between guests like skirting boards, automatic air freasherner required in down stairs corridor as a bit smelly and a later return of shuttle bus in evening as 6.30 early. Overall we had a lovely time and wouid return again and recommend to friends
Stayed 6 nights in Feb 2023

10/10 Excellent

yasmin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Ayser Sabh

Liked: Staff & service
Stayed 5 nights in Sep 2022

2/10 Terrible

Janet

Stayed 5 nights in Aug 2021

8/10 Good

Jordan

Liked: Cleanliness, staff & service, room comfort
Good value choice
Comfortable room and bed if a little dated. Very quiet. Pool area is decent. Breakfast choice good. It’s a little of town but good value considering this. Gym and spa is a good 8-10minute walk away but one of the better hotel gyms I’ve experienced.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely with great scenic views, staff were very helpful.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed four nights in total, seriously disappointing service for the price charged by this hotel. Reception just didn’t want to know if you had an issue consistently just fobbed you off or redirected me to other parts of the hotel when they should be taking ownership. On site restaurants have very poor service , La Brassiere took two hours to serve food, not acceptable. The bar is horrendously expensive. The only good point was that the breakfast was included and is excellent. In summary spend your money elsewhere , you’ll get a better deal and a better service.
Stayed 1 night in Sep 2019

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel, bad service
Bad hotel, bad service
Stayed 3 nights in Apr 2019

2/10 Terrible

Reece

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
They advertised a free shuttle to the city center that only comes a few times per day, it's not inconvenient, and they would not let me travel with my duffel bag on the city center shuttle to tour the city. Even after assuring me that I could take the shuttle, the shuttle driver would not let me board, which wasted my morning in Marrakesh and was inconvenient. What was worse was not that I couldn't access the free shuttle, but the way the staff handled the situation - little knowledge, conflicting information, and at the end of the day could have at least offered assistance with a taxi.
Stayed 2 nights in Mar 2019

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
hotel nice, breakfast chaotic and hectic
staff at the reception , some of them very friendly, some of them unfriendly too long waiting time
Stayed 1 night in Dec 2017

4/10 Poor

Hassan

Liked: Room comfort
Disliked: Staff & service
Not recommending this hotel on a busy season
It was my fourth stay at this hotel. However this time it was really bad! The hotel was overbooked and we endup the worst service ever. The main is that they gave us a room that very far from the lobby with an automatic lock at the door that never worked. I had to walk back to the lobby to redo the key and it never worked. So I had to wait for a manager to come with us and open the door. They never offered to change our room even with this issue. Our stay was so frustrating that we decided to leave for another hotel without spending our last night that was already paid.

6/10 Okay

Travia, Brussels

Disliked: Cleanliness, staff & service
Need lessons in customer service!
I stayed at this hotel for a week during a conference in September 2017. It was a telecoms industry conference with over 1000 attendees (not all staying at Hotel du Golf), and I think the staff just were not able to manage the crowd. At breakfast in the morning, you had to constantly ask for new place settings with cutlery and napkins; there was obvious preference to whom would be served and who had to fetch their own tea and coffee; the staff were rather unfriendly, bordering on being rude - especially the males. The rooms were ok, not very well soundproofed so one could hear everything in the hallways and upstairs and the was no real attempt at cleaning the room. The bed and pillows were comfortable enough and the air conditioning was easily moderated. Only once during the week long stay did we observe the housekeeping staff actually clean. The tub was only wiped out so there were obvious signs of use - dirt and grime lined the bath. The remote control for the TV did not work and although we made repeated requests for either a replacement or get it fixed, no one responded. The food was only great at the poolside bar/grill; options for lunch during the day were awful. Room service staff were friendly and efficient as the club sandwich was excellent. I would be hard-pressed to heartily recommend this hotel but I'll guardedly say that it's the best of the 3 within the complex.
Stayed 8 nights in Sep 2017

6/10 Okay

Manal, Philadelphia, PA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel, very calm, good hotel staff
My husband and I stayed at Hotel du Gold for a couple of days. When checking in, we found no towels in the bathroom. We put some snacks in the mini bar refrigerator but only 2 days later did we notice that it wasnt working so we had to throw away our food! They tried to fix it 3 times before they brought a new one all together! Very disappoiting for such a good hotel!
Stayed 4 nights in May 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service
POOR SERVICE
The hotel staff made our stay difficult because we speak English and made it a problem. Our dinner reservations did not get booked and housekeeping did not answer their phone lines multiple times. When asking for water, getting the room made or even towels to get brought to us, this either didn't happen or took over 1 hour. The hotel charged us extra for complementary dinners that was included in the booking and they got our bill wrong for the last bill until I presented my receipts. BEWARE they over charged us by 400 durhams. And "accidentally" charged my friend twice on her credit card. She called back but of course English speakers are a PROBLEM. Never go back to this hotel.

10/10 Excellent

Farooq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just chill
Was a great place to relax, excellent food too.

8/10 Good

Karan

Liked: Cleanliness, staff & service, property conditions & facilities
The Good. The Bad and the Ugly
Good hotel in many ways except for the awful food and dining arrangements.We stayed for 4 nights and there were corporate events back to back with hundreds of guests taking over the hotel entirely with one raucous wedding party for 2 days and nights and then 2 major international conferences held there. This gives little consideration for the other guests including golfing clients to enjoy themselves in this allegedly 5* hotel. Everywhere is a cab ride away. Mid March and of the 5 restaurants on site only one opened before 7.30pm and no customers in them anyway. Slightly odd feeling about the deserted Attractions next door.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

P, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!

8/10 Good

con, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but would've like more food options.
Nice pool. Clean and modern room. Not many kids. Breakfast is reasonable. Hotel is 20 mins from the city, which help you relax but is also inconvenient when it comes to lunch and dinner (hotel menu is light).

4/10 Poor

pretty, London

Disliked: Cleanliness, staff & service, room comfort
The staff are unfriendly and a horrible hotel.
I spent 4 nights at this hotel 22.05.16- 26.95.16 the experience at this hotel was horrible. The staff hardly attend to you for your needs. The room was not clean enough and we had the plate of gone off fruits sitting in our room for the all four nights. Everything we went to have dinner or at the bar theyou end up adding more things to the bill which I believe is unfair. I would correct them Each time but it looked it their way to steal or cheap their customers. Leaving the hotel after we had spend so much money there they were not bothered how we left and where we eere going to get us a cab. The setting of the hotel in the bar is lovely however watch out for the horrible smell that drainage which coming through to our room. I would never go back worst place and PLEASE DON'T WASTE YOUR BY GOING THERE DON'T BELIEVE WHAT YOU SEE IN THE PICTURES.

10/10 Excellent

Malik, Santa Barbara CA

Liked: Staff & service, property conditions & facilities
Our first but not our last time here !!!
Fabulous hotel.staff are extremely friendly.superb location very romantic Lot of choices for breakfast Room are spacious clean and well services I would recommend this hotel without any hesitation.

8/10 Good

Thomas, Dusseldorf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel in a nice resort that includes many other facilities (restuarants, spa, conference centre, etc). Only down points: WiFi in the room was not accessible during my stay. Access to the Spa/Fitness room was charged as additional service.

8/10 Good

Hassan, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Best hotel to stay at Palmeraie
Very nice hotel in the neighborhood of la Palmeraie

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff at breakfast was disrespectful, to say the least.

8/10 Good

Ali, long beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE ROMANTIC PLACE
No commmmmmment ,very nice place to stay with all facilities . Very calm & pleasant.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but some issues with food and transport
The room and common areas of the hotel were spotless and very nice! With that in mind, here are two main drawbacks: some people in our group had diarrhea, suggesting there might be problems with food, and the "official" shuttle to the city was always much smaller than needed, so we had to take a taxi to the city which is quite stressful (the driver tries to overcharge you, there are no rear seatbelts, etc).

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
great hotel with dismal services
great hotel, very comfy and great settings and surroundings! Service is very poor - not catered to cope for full occupancy - many customers complaint about slow service - waited 2 hours at the bar to get a sandwich after 4 times reminding the order. Same for breakfast, tables not cleared, not cutlery available! Dismal service - management does not understand levels of 5 star rating - it was 5 stone rating!

6/10 Okay

Arata, Geneva

Liked: Room comfort
Golf holiday
Since we stayed at one of the best room, the room is very nice except shower drainage system which has structural problem. Also it was a bit noisy once neon outing rooms were occupied. But great breakfast and reasonable services for arranging our outside tour etc.

6/10 Okay

University prof, Kingston ON

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice but isolated from the city
The hotel is located on the northeast fringe of Marrakech close to a golf course. It is relatively isolated from the rest of the city. It has a number of restaurants associated with it that are all quite nice but there is nowhere within walking distance to buy water or groceries. I felt a bit trapped by the geographical arrangement. A decision to go into the medina required taking the hotel shuttle and a substantial time commitment. A hotel closer to the centre of town would have been better for walking to the sights from the hotel. If you have a rental car, these concerns may be mitigated. My own sense of it is that the resort experience can be had anywhere if you want to pay the money. If you want to see the city, stay in the city.

6/10 Okay

Emeka, Lagos, Nigeria

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel...but
The reason I have rated the hotel poorly on service is that after we made our bookings the hotel tried to unilaterally move us to another property because they were planning to have a new year party for 4 days. This is despite assurances that we were ok with the arrangement via Expedia. We felt this was in poor taste and got the hotel stay off on a poor note. Other than than the rather epileptic wifi service in the room, the rest of the stay was excellent.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
Great hotel friendly staff clean only improvement could be food as gets a bit samey however Ramadam so main restaurant closed so this should reopen after.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff disappointing
Hotel, room and pool gorgeous. Unfortunately the staff was very unfriendly and the shuttle service to Marrakech town very disappointing. We had the feeling that tourists are not very welcome although they are somewhat dependent on them. Not a 5* experience at all!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel du Golf
Staff were very friendly and eager to assist in spite of the language barrier as most do not speak English. Very prompt service. Concierge was able to arrange a good driver to take me to tour Marrakesh. Good food at the resturant as well. Lovely and welcoming ambiance at the reception. However the tv in my room was epileptic and limited news channels. I had no access to CNN.

10/10 Excellent

Valerie Géraldine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel, repas au top, les desserts sont exceptionnels
Stayed 7 nights in Oct 2023

10/10 Excellent

CLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très agréable
hôtel très agréable , chambre confortable et spacieuse et calme , sanitaires pas pratiques , dommage! cuisine excellente , personnel accueillant , il y a également des animations proposées ! 2 piscines
Stayed 4 nights in Oct 2023

8/10 Good

Alae eddine

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Simone

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
VERGOGNOSO. Sponsorizzate queste strutture come 5* ma sono 4*. Foto stanze FALSISSIME. Si arriva li IL FINIMONDO. VERGOGNOSI. Chiederò Rimborso perché è inaccettabile
Stayed 3 nights in Jun 2023

8/10 Good

YOUNES

Stayed 7 nights in May 2023

8/10 Good

Catherine

Business traveler
Liked: Cleanliness, staff & service, room comfort
Très bon séjour à hôtel de golf. La chambre, le personnel, la nourriture, la piscine ... Quand on regarde de près, on voit qu'il serait temps de faire un petit rafraichissement - mais le contexte (covid surtout) explique cela. L'hôtel Palmeraie Palace a côté à une réception magnifique mais est en train d'être refaite et le bar et restaurants sont fermés.
Stayed 3 nights in May 2023

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bel établissement, service pas à la hauteur.
Se trouvant à l'extérieure de la ville, c'est très calme et agréable pour un repos. Prévoir un budget taxi si vous comptez aller tous les jours en ville. L'hôtel est très joli, cependant le service ne vaut pas un 5*. J'ai été surpris du peu de personnel, la piscine est sous dimensionné (certe nous sommes dans le désert), les transats sont vraiment collés les uns aux autres. Pas de serviette sur les transats, vous devez allez les chercher au "box" et dès 15H on nous dit qu'il n'y en a plus... La chambre est assez jolie avec des lits très confortables, nous avons eu un problème avec la douche, pas vraiment propre et un mauvais écoulement dû au sol pas assez incliné ce qui entraine une stagnation de l'eau de la douche (voir photos). On nous réponds qu'ils ne "peuvent rien faire"... heureusement que notre séjour était court. Le buffet est juste correct, mais on est très bien accueilli aux différents restaurants et on y mange très bien. La clientèle, familiale, est bonne. Notre séjour en générale était agréable. Je n'y retournerai pas, je préférerai aller dans un autre 5*.
douche "lavée"
eau sale qui stagne.
Stayed 4 nights in Apr 2023

10/10 Excellent

ROUSSELET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

6/10 Okay

ALPHONSE

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Des travaux bruyants jusqu’à 23h
Stayed 7 nights in Mar 2023

4/10 Poor

Shady

Traveled with group
Disliked: Staff & service
Acceuil reception laisse à désirer. Pourtant cet hôtel a un très bon potentiel.
Stayed 2 nights in Mar 2023