Outdoor pool

Reviews of Imperial Holiday Hôtel & spa

4 out of 5
Imperial Holiday Hôtel & spa
30 Avenue Moulay Rchid - Gueliz, Marrakech

Reviews

5.2
Rating 10 - Excellent. 42 out of 553 reviews" "
Rating 8 - Good. 108 out of 553 reviews" "
Rating 6 - Okay. 125 out of 553 reviews" "
Rating 4 - Poor. 115 out of 553 reviews" "
Rating 2 - Terrible. 163 out of 553 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

5.2/10

Amenities

4.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, the "gym" was a tiny box room with barely anything in and not even included in the price of the stay. Pool looked grim. Avoid.
Stayed 3 nights in Dec 2023

8/10 Good

Jitendrabhai

Liked: Cleanliness, staff & service
Good location, very friendly staff and supportive,Breakfast and Dinner was average I enjoyed better food out side in local restaurants.
Stayed 3 nights in Nov 2023

2/10 Terrible

SAFAA

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

6/10 Okay

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
Star rating very wrong.
Well I’ve been everywhere and definitely can not rate this establishment, won’t be back.
Stayed 2 nights in Dec 2022

10/10 Excellent

AWA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Mariem

Liked: Amenities, property conditions & facilities
i like the property
Stayed 4 nights in Oct 2022

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

8/10 Good

Naheeda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good experience and the best part was the area we were in was close to everything
Stayed 5 nights in Feb 2022

4/10 Poor

Hsu Feng

Traveled with group
Disliked: Staff & service
We have a bit dispute with the tour guide and we are having discussion in hotel lobby. Later we ask the staff at reception to call a taxi for us, the staff refused.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
People were kind and very helpful!
Stayed 5 nights in Jul 2021

2/10 Terrible

Jonas imad

Stayed 1 night in Jul 2021

10/10 Excellent

Mohammad Hassn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent& Comfortable stay
Excellent Stay, Facility, services, dinner& breakfast is outstanding
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Erum, Chicago

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff was very accommodating. Old property but doing some renovations which will make it more appealing.
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveler

Stayed 3 nights in Jan 2020

6/10 Okay

Araz

Traveled with family
Disliked: Cleanliness
Good location, close to train station and shopping center.
Stayed 2 nights in Jan 2020

6/10 Okay

Emdad

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2020

4/10 Poor

Anwar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed
We’ve waited so long to get our room, wasted two hours of our staying. The place is so old most stuff are broken, missing and doesn’t work. It looks nothing like the pictures I saw online.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT go to this Hotel or their partner the Plaza. I can not warn you enough. Avoid Avoid Avoid!!! Expedia you should remove this hotel from you site, we contacted you before going and you now have the evidence. Disgraceful.
Stayed 9 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
I like --It is value for money. very affordable, the employee were excellent, the area was perfect I do not like---a bit unclean but for the price you pay, it is ok. In general-- Wonderful!!
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
تتتهننررنهه ترتهن تنور. تعنننهه ردد القبيل للغلاف
Stayed 2 nights in Dec 2019

8/10 Good

Louise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Finn

Liked: Cleanliness
Disliked: Staff & service
Not 4 star!!!
Tell us to go to room 618 but suitcases to room 209. Renovation all day, hammering. Asked reception when it would be finished. He lied, and said it was the neighbour. But it was in the hotels 1. Floor. Good they are renovating, because everything needed. The beds was ok and there was hot water. It is defenately not a 4 star hotel. Lot of noise from other guests and the street.
Stayed 2 nights in Dec 2019

2/10 Terrible

Jean Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

8/10 Good

Aijaz

Business traveler
Disliked: Staff & service, room comfort
It very basic hotel
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a massive disappointment
When we arrived although we had booked and pre-paid there was no room for us. They put us in a taxi to another hotel for 1 night. Note we had to pay the taxi!! We then returned the next day and stayed for 2 nights before we decided enough was enough and moved for the last two nights of our stay. So, what was wrong? Service terrible, rooms old and dirty, breakfast and dinner no good. Beds uncomfortable. Outside space looked nice but in reality there were only 5 beds that got the sun. These went first thing in the morning and the people who had them were not giving them up for anything, everybody else was forced to sit in the shade. Only good thing about this hotel was the location and the excursion lady. In summary, if you want a little bit of outside sunny space and a clean, comfortable room, which when paid for is available for you, don’t bother with this hotel. We spent our last 2 nights in the Radisson Blue, clean, comfortable, excellent service, fantastic breakfast and an even better location.
Stayed 5 nights in Oct 2019

2/10 Terrible

Mohammed

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as it looks online many things don’t even work booked for double beds and was given singles. Manager asked us to prove we’re staying at the hotel when we returned one night. It’s very old and permently damaged.
Stayed 9 nights in Sep 2019

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, room comfort
Was good
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is good hotel lication very good breakfast very good only some time the lift stops swiming nice
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nothing really Really bad experience Below expectations
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property is close to train station and local restaurants. It is not properly equipped and services up to standard for 4 stars rating.
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service ever !!!
Had a 5 night stay here and as soon as I walked in a regretted booking the place. They firstly didn't even have my reservation in the system so I had to wait 1 hour until this was sorted out. We booked a double room but we ended up with a twin room instead. The hotel spelt of cigarettes and it was pretty filthy. On the day of departure I went down to reception (as the phones in half of the hotel wasn't working apparently) to request for some fresh towels and shower gel as this wasn't replaced when the room was serviced. They said everything is closed so they couldn't provide me with anything at all. Horrendous experience, keep away.
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Overall ok place
Location is good , next to restaurants and main road. Pool is nice , staff very friendly and polite . Hotel is about a 3 star place .
Stayed 3 nights in Jul 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Took a long time to check in but mainly because of out arrival time, hotel needs a bit of tlc but rooms were clean and cleaned daily. Reception staff, housekeeping and the tour guide could not of been more helpful. Lots of local restaurants within 10 minute walk all serving cheap and tasty meals.
Stayed 4 nights in Jun 2019

8/10 Good

Kimberly

Liked: Staff & service, room comfort
Disliked: Cleanliness
fine but dirty
not a bad hotel but it is dirty, especially the pool. cleaning standards are not the worst I have seen but probably a 4 out of 10
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking we find difficulties at night to park the car cause the night club and the noise at nigh
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

2/10 Terrible

Nisar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is very poor, i They don't even have enough plates we had to wait for glass and plates all the time.
Stayed 4 nights in Apr 2019

4/10 Poor

Ashaben

Disliked: Staff & service, property conditions & facilities, room comfort
Service
Basic thing phone wasn’t working.Ac in poor condition they don’t provide kettle food is average no choices for vegetarians
Stayed 4 nights in Mar 2019

2/10 Terrible

Abdelhafid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel to avoid at all cost
Reception area was suffering a very strong odor of cigarettes, and the room also suffers from a cery strong smell of mold, I did not atay in the hotel i had to cancel and leave to another hotel.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2019

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly and dirty hotel
He photos you see are apparently their UPGRADED SUITE!! Renovated in 2015, more like 1950 Corridors stunk of rubbish Everything seemed broken, from the headboard to the switches and shower Peeling wallpaper Dirty balcony Very poor
Stayed 1 night in Mar 2019

6/10 Okay

Adel

Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
I do not recommend this property for so many reasons 1. Rude staff 2. This motel lies about the conditions of this property and look nothing like online 3. Internet horrible 4. The staff will turn off electricity in the sitting area if you charge your phone there 5. Made difference in customers/ I and my son visited the pool area several times and watched them offer drinks to other guests yet not one time they ask. 6. Rude 7. Rude 8. Rude 9. I did not like how they treated my finance and he is from this country.... 10. This is not even a one star hotel... 11. The beds feel like you are sleeping on rocks . I will say one nice thing the only friendly people I seen there were the sweet girls that cleaned our rooms..
Stayed 10 nights in Mar 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good staff, Rooms are clean but delipidated, i.e. cracked floor tiles, shower covered in scale. It must have been nice when it opened, but no work at all has been done on it since then. Food is subpar and not Moroccan, except on Fridays when we had good local inspired dishes. Otherwise, only the shop bought desserts are worth paying for. Breakfast is same everyday, basic pastries, nothing special. You get what you pay for - this hotel can be found for very cheap. I would put it at 2-star.
Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good staff, Rooms are clean but delipidated, i.e. cracked floor tiles, shower covered in scale. It must have been nice when it opened, but no work at all has been done on it since then. Food is subpar and not Moroccan, except on Fridays when we had good local inspired dishes. Otherwise, only the shop bought desserts are worth paying for. Breakfast is same everyday, basic pastries, nothing special. You get what you pay for - this hotel can be found for very cheap.
Stayed 7 nights in Mar 2019