- Disliked: Staff & service, property conditions & facilities, room comfort
This was the most disappointing hotel of two trips to Morocco. We had booked a suite for two adults and upon arriving, we were given a 'family suite.' A family suite is a room with a double bed, and an adjoining room with 2 twin beds. Why would two adults celebrating an anniversary want an extra bedroom with twin beds? No sitting room, no sitting area, not even a dresser or chest of drawers. Furthermore, as this hotel allows children, we were awoken throughout the night by the neighbouring family suites whom all had children in tow. The room looked nothing nicer than an average hilton and when asked to change rooms, we were told that we were given a suite as promised. There was no fireplace, no sofa, not even an armchair. Through the twin bed room, there was a terrace which looked directly into a wall. Over the wall was a construction site. Upon checkout, we were billed for a number of gin and tonics as well as cocktails. Neither of us drink liquor and spent some time baffled and arguing with front desk staff to have the charges removed as the staff treated us like we were liars. Stay away from this hotel as the prices here do not match the level of comfort, food, drink or service. I had so looked forward to a stay here and wish terribly that we had avoided this hotel. It nearly ruined the rest of a lovely holiday, but thankfully we can now laugh at our horrible stay here.