3 outdoor pools, sun loungers

Reviews of Kenzi Rose Garden

5 out of 5
Kenzi Rose Garden
Avenue du Président Kennedy, Marrakech

Reviews

8.0

Very Good

Rating 10 - Excellent. 68 out of 149 reviews" "
Rating 8 - Good. 48 out of 149 reviews" "
Rating 6 - Okay. 13 out of 149 reviews" "
Rating 4 - Poor. 5 out of 149 reviews" "
Rating 2 - Terrible. 15 out of 149 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for four nights in March 2024. Great location, lovely hotel with very attentive staff. Only issue was the air con which didn't appear to cool the room. Had a massage in the hotel spa which was incredibly relaxing although there was a lot of banging due to work being carried out in the pool area but this was only a mild distraction
Stayed 4 nights in Mar 2024
Response from Med Chafik MAHFOUD FILALI, General Manager on Mar 24, 2024
Dear Michelle,Thank you for taking the time to share your feedback.We're delighted to hear that you appreciated our hotel's location and found our staff to be very attentive. It's wonderful that you enjoyed the massage at our spa, and we aim to provide a relaxing environment for all our guests. We're sorry to hear about the inconvenience with the air conditioning; we strive to ensure all rooms are comfortable and will look into this matter.We hope that we have the pleasure of seeing you again in the near future. Kind regards,Med Chafik MAHFOUD FILALI, General Manager

4/10 Poor

Sharon

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The hotel staff were not helpful in anyway, the food was shocking.
Stayed 4 nights in Mar 2024
Response from Med Chafik MAHFOUD FILALI, General Manager on Mar 13, 2024
Dear Sharon,Thank you for taking the time to share your feedback.We regret to hear that your experience with our staff and the quality of the food did not meet your expectations. Our team is dedicated to providing exceptional service and cuisine, and we are usually known for our attentive and friendly staff, as well as our diverse culinary offerings which include options ranging from international to traditional Moroccan dishes. We are surprised by your comments and take them very seriously. It is our hope that you were able to enjoy some aspects of your stay, such as our modern and spacious rooms or the serene environment of our sumptuous gardens and pools.We hope we can provide you with an improved stay in the future. Kind regards,Med Chafik MAHFOUD FILALI, General Manager

10/10 Excellent

Mehak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Syed, London

Traveled with partner
Disliked: Staff & service, property conditions & facilities
They had a good breakfast and the outside pool area had a nice relaxing vibe. Good shower with water pressure. But that’s all sadly. The bad - the beds were uncomfortable very firm. The AC did not work and only had heating option. The issue is that the rooms keep the heat from the sun. Staff kept saying no AC only “general”. They said it’s cold for Moroccans it they were oblivious to the people who the hotels are for - tourists. The guys who take your bags are rude and horrible people. One of them accused me of not paying the local tax. They also disabled my key a day before. I suspect it was because of the tax which I payed towards the end of my stay. I would not stay here again!
Stayed 9 nights in Feb 2024
Response from Med Chafik MAHFOUD FILALI, General Manager on Feb 18, 2024
Dear Guest. Thank you for taking the time to share your experience with us.We're delighted to hear you enjoyed our breakfast and found the pool area to your liking, providing a relaxing atmosphere. It's also great to know the shower met your expectations with good water pressure.We're sorry to hear about your experience with the bed comfort and the air conditioning. Our hotel underwent a complete renovation in 2019, including updating our air conditioning systems to ensure a comfortable stay year-round. As for the interactions you had with our staff, we always aim to provide the highest standard of hospitality, and we regret that we did not meet these expectations on this occasion.We appreciate you bringing these matters to our attention, and we will certainly look into the key issue you've described to ensure that our procedures are as guest-friendly as possible.Med Chafik MAHFOUD FILALI, General Manager

10/10 Excellent

Raymond

Soufiane was courteous and professional and my check in was pleasant and quick !!
Stayed 1 night in Feb 2024
Response from Med Chafik MAHFOUD FILALI, General Manager on Feb 14, 2024
Dear Raymond,Thank you for this kind review.We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments.We hope to have the occasion to welcome you back.Best wishes,Med Chafik MAHFOUD FILALI, General Manager

6/10 Okay

Abdulaziz, Dhahran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is good in general, however the longes and restaurants close too early. Also what bothers me the most was the housekeepers who knocked on my door at 7am thinking the room was vacant and couldn’t went back to sleep.
Stayed 1 night in Jan 2024
Response from Med Chafik MAHFOUD FILALI, General Manager on Jan 29, 2024
Dear Abdulaziz,Thanks for taking the time to share your views of your stay at our hotel.We're delighted to hear that you found our hotel to be good overall, with exceptional cleanliness and condition. Our team takes great pride in maintaining the highest standards for our guests. We regret to hear about the disturbance you experienced due to the early housekeeping service and understand how important a peaceful morning is for our guests. Please be assured that this is not a reflection of our usual practices, and we will be looking into this matter to ensure that our guests' comfort is not compromised. Regarding the early closure of our lounges and restaurants, we offer a variety of dining options until late, such as La Terrazza Delle Rose open until 1:00 AM, to cater to different guest preferences.We would love to have you return in the future. Best regards,Med Chafik MAHFOUD FILALI, General Manager

10/10 Excellent

Pina

Stayed 6 nights in Dec 2023

10/10 Excellent

Shereen

Stayed 3 nights in Dec 2023

6/10 Okay

josee

Stayed 2 nights in Dec 2023

8/10 Good

Antony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was exactly what we needed for the souks. Parking for our car. Nice quiet room. Big bed. Clean bathrooms. Nice breakfast
Stayed 1 night in Dec 2023

8/10 Good

Mhamed, WEST PALM BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was more like a 4 stars not 5 stars as they claim.
Response from Mr. C. MAHFOUD FILALI Managing Director on Dec 10, 2023
Dear Mhamed, Thank you for sharing your feedback. We apologize if your experience did not meet the expectations associated with a 5-star rating. Your comments are important to us, and we appreciate your honesty.We would like to understand more about the specific aspects of the room that you felt did not align with a 5-star standard. Your insights will help us address any areas that may need improvement. Please feel free to provide more details or suggestions so that we can work towards enhancing the guest experience.

2/10 Terrible

Siddiqur

Disliked: Staff & service, property conditions & facilities, room comfort
I would avoid again!
Very tired 3 star hotel at best. Room cleaning staff very inefficient, leave minimal towels, don’t refill shower gel. Everything has to be requested. Provided room with view of a brick wall and road. Air con never worked, when only heat comes out. Location wise very central but for lack of luxury and comfort I would personally avoid! Requested room change which they resisted upon through out! This is my personal opinion of this place.
Stayed 3 nights in Nov 2023
Response from Sincerely, Med Chafik FILALI General Manager on Dec 10, 2023
Dear Siddiqur, Thank you for sharing your feedback about your recent stay. We're sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you encountered.Your comments about the condition of the hotel, room cleanliness, and the efficiency of our staff are concerning, and we appreciate you bringing them to our attention. We strive to provide a comfortable and enjoyable stay for all our guests, and it's clear that we fell short in your case.We apologize for any difficulties you faced with the air conditioning and the room change request. Your comments will be shared with the relevant teams for review and improvement.

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and peaceful
Stayed 7 nights in Nov 2023
Response from Med Chafik FILALI Directeur Général on Dec 10, 2023
Nous sommes ravis de voir que malgré les défis que vous avez rencontrés, vous avez choisi de nous attribuer la note parfaite de 5/5. Cela signifie beaucoup pour nous, et nous sommes reconnaissants pour votre évaluation positive.

10/10 Excellent

Ash

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here
Stayed 1 night in Nov 2023
Response from Sincerely, Med Chafik FILALI General Manager on Dec 10, 2023
We're delighted to hear that you enjoyed your stay! Your satisfaction is our priority, and we appreciate your positive feedback.

8/10 Good

Younes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for the price
Stayed 2 nights in Nov 2023
Response from Sincerely yours, MAHFOUD FILALI Managing Directo on Nov 15, 2023
Dear Younes, Thank you for your positive feedback! We're delighted to hear that you found our services excellent, especially considering the price. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back in the future

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility and centrally located.
Stayed 1 night in Oct 2023
Response from Sincerely yours, MAHFOUD FILALI Managing Director on Oct 28, 2023
Dear John, Thank you for your comment. We're glad to hear that you found our facility nice and appreciated our central location. If you have any specific feedback or if there's anything else you'd like to share about your experience, feel free to let us know. We're here to assist with any questions or information you might need.

10/10 Excellent

Raymond

The staff was efficient and friendly…the breakfast buffet is the best I’ve ever seen in all my travels…Khadijah Oumaste at the front desk is an amazing and friendly problem solver….I’m immensely grateful for her experience and expertise regarding my travel inquiries…thanks for everything !!
Stayed 4 nights in Jul 2023
Response from MAHFOUD FILALI Managing Director on Oct 11, 2023
Dear, Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our staff efficient and friendly during your stay. Khadijah Oumaste, in particular, appreciates your kind words and is pleased that she could assist with your travel inquiries.We strive to provide exceptional service to all our guests, and your feedback is highly valuable to us. If you have any more questions or need further assistance, please don't hesitate to reach out to us.Sincerely yours,

8/10 Good

Najat

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Mr. C. MAHFOUD FILALI Managing Director on Oct 11, 2023
Dear Najat,Thank you for your rating. We appreciate your feedback. If you have any specific comments or suggestions on how we can improve your experience for your next visit, please feel free to share them with us. Your input helps us enhance our services to better serve you. We hope to see you again in the future.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Med Chafik FILALI General Manager. on Oct 11, 2023
Dear Sally, Thank you for your rating. We value your feedback. If you have any further comments or if there's anything we can do to make your next experience even better, please let us know. Your input is important to us, and we look forward to serving you again in the future.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant stay
The hotel is nice, but I wouldn’t say it’s 5*. There’s not much to fault but I wouldn’t recommend an early arrival or a late checkout. There was no option to check in early, whilst you can go and sit by the pool or elsewhere while you wait, if you’re going to the pool there’s no where appropriate for you to change save for a small communal toilet. We had a late flight on our return and we were advised that the hotel did not have facilities for us to shower and get changed after waiting around at the pool all day, as most people do in these circumstances. We were therefore compelled to pay an extra £30 for a late checkout to have the luxury of a shower after sitting by the pool all day. Other than that, the staff were generally very nice except on our first day some of the pool bar staff were a bit inattentive. The food is also not really the best, I didn’t enjoy the breakfast buffet at all, whilst there was a lot of option it just didn’t look appealing at all. The hotel gym is pretty good and much larger than what you’d usually get in a hotel. Lastly, it is a great location. Walking distance from the medina and most attractions and there is a taxi rank right outside if needed. Most of the drivers are reliable, and after using 2 of them, we ended up sticking with the same driver for the remainder of the trip who was exceptional and trustworthy. Overall a pleasant stay.
Stayed 5 nights in Aug 2023
Response from Sincerely, Med Chafik FILALI General Manager on Oct 11, 2023
Dear Guest, Thank you for sharing your detailed feedback about your stay. We appreciate your insights and understand that there were some aspects that didn't fully meet your expectations. We will certainly take your comments into consideration for further improvement.It's great to hear that you found the location convenient and the gym satisfying. We apologize for any inconvenience you experienced with early check-in, late checkout, and the breakfast buffet. Your feedback is valuable, and we will address these issues to enhance the overall guest experience.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
The Kenzi Farrah is an excellent hotel….the rooms are very clean and comfortable….the breakfast buffet is the best I’ve ever had in my travels…and the staff is friendly and courteous…Khadija at the front desk is a professional and courteous receptionist who made my check in a pleasure…..AAA rating for sure
Stayed 1 night in Aug 2023

10/10 Excellent

yosef

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous
Stayed 5 nights in Jul 2023

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff are really nice and helpful. Service can be a bit slow especially at reception but no complaints. You can get a traditional tea whilst you wait. I wouldn’t describe the hotel as 5* though. Definitely a 4* hotel. Location is great for getting about.
Stayed 4 nights in Jun 2023
Response from Monsieur C. MAHFOUD FILALI Directeur Général on Jun 30, 2023
Chère Jasmine, Merci pour vos commentaires chaleureux sur notre hôtel. Nous sommes ravis d'apprendre que nos services ont répondu à vos attentes. Nous espérons pouvoir vous accueillir à nouveau dans notre hôtel Kenzi FARAH ROSE GARDEN. Cordialement

10/10 Excellent

Sarah

Stayed 5 nights in Jun 2023
Response from Med Chafik FILALI Directeur Général on Jun 25, 2023
Chère Sarah, merci pour votre évaluation. Au plaisir de vous accueillir à nouveau au Kenzi Farah ROSE GARDEN. Cordialement,

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
very safe for a woman traveling alone
Stayed 2 nights in Apr 2023
Response from Mr. C. MAHFOUD FILALI Managing Director on May 26, 2023
Dear Julia We would like to thank you for your warm feedback about our hotel. We hope to be able to welcome you again in our hotel Kenzi FARAH ROSE GARDEN. Sincerely

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Med Chafik FILALI Directeur Général on May 21, 2023
Chère Emily, merci pour votre évaluation. Au plaisir de vous accueillir à nouveau au Kenzi Farah ROSE GARDEN. Cordialement,

8/10 Good

Ric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grt time
Great place to stay. Great location. Pool space and breakfast very good. One key down a bit was Wi-Fi.
Stayed 4 nights in Apr 2023
Response from Mr. C. MAHFOUD FILALI Managing Director on May 3, 2023
Dear Ric, Thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel Kenzi FARAH ROSE GARDEN. Sincerely

10/10 Excellent

DI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and helpful especially in the restaurants. Room service personale werey very kind and helpful especially Hamza he went out of his way to make sure he provide us with an excellent service. Wether we were in one of the restaurant or room service. rooms were very clean thanks a lot to house keeping. it's was a lovely stay at the hotel. Will definitely come back to this hotel.
Stayed 2 nights in Apr 2023
Response from Mr. C. MAHFOUD FILALI Managing Director on May 3, 2023
Dear DI, Thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel Kenzi FARAH ROSE GARDEN. Sincerely

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
the front desk was always too busy to be of help to us. hotel is def not a five star serviced hotel nor did it look like one. service was very sparse and staff rude and not friendly at all
Stayed 4 nights in Mar 2023
Response from Med Chafik FILALI General Manager on May 3, 2023
Dear Guest, Thank you for taking the time to write us a comment about your last stay with us. However, we inform you that we have taken note of your remarks which will allow us to improve our services. And we would like to apologize for any inconvenience you experienced during your stay. Looking forward to welcoming you again at the Kenzi ROSE GARDEN. Sincerely,

2/10 Terrible

Bonnie

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
would not stay there again
Stayed 1 night in Feb 2023
Response from Med Chafik FILALI General Manager. on Feb 15, 2023
Dear Bonnie, our guest relation manager will contact you shortly to get more details about your case. Until then we apologize for any inconvenience you had during your stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice In Marrakech
Excellent hotel with fantastic staff and great value for money
Stayed 6 nights in Feb 2023
Response from Mr. C. MAHFOUD FILALI Managing Director on Feb 15, 2023
Dear Guest, We would like to thank you for your warm feedback about our hotel. We are delighted to learn that our services met your expectations. We hope to be able to welcome you again in our hotel Kenzi FARAH ROSE GARDEN.

2/10 Terrible

Akash

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better off in a tent
We arrived at the Hotel with great expectations due to the 5 star status and reasonable reviews. It started well, the staff carried our luggage without asking, but off course expected payment which is fine, the amount was over £20 which is not. The room itself looked worse than any 4 star hotel and worse than many 3 stars. The temperature was in the high 20’s but the air conditioning was not working, I asked 8 separate times in 24 hours for someone to repair the system or provide a fan. In the end I was literally ignored at the desk, the staff would just look busy as they saw me approach. When I spoke to the manager, I was told that the hotel only has AC in summer, nonsensical for a tourist from a cold climate but I accepted this to not ruin the trip, though on the last day I discovered that other guests had working air conditioning and I had been lied to. There was loud music every night, and the stench of cannabis was overwhelming. People were making noise on all floors, somebody had a subwoofer which kept the whole hotel awake, yet the staff did nothing after numerous guests complained. Now most hotels have a level of soundproofing and security so this should be a non issue, but I could pretty much hear my neighbours thoughts through those walls. The WI-FI was as slow as dial up if it ever decided to work that is. We experienced racial discrimination at this hotel, morrocco is a beautiful diverse place, this hotel is not. Avoid, Avoid, Avoid.
Stayed 7 nights in Dec 2022
Response from Med Chafik FILALI General Manager on Jan 16, 2023
Dear Akash Thank you for your comment following your recent experience at the Kenzi FARAH ROSE GARDEN. We also take good note of your recommendations, these have been passed on to the whole team in order to improve our service. However, we would like to apologize for any inconvenience you experienced during your stay.

2/10 Terrible

Ifraz

Disliked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Batia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools are awesome. The showers are great, water bottles each day. I highly recommend this hotel.
Stayed 1 night in Oct 2022
Response from Sincerely, Med Chafik FILALI General Manager on Nov 4, 2022
Dear Guest, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Sincerely, Med Chafik FILALI General Manager on Nov 4, 2022
Dear Guest, Thank you for leaving us a comment regarding your stay with us. We hope to see you very soon.

10/10 Excellent

Danial

Stayed 7 nights in Aug 2022
Response from Cordialement, Med Chafik FILALI Directeur Général on Sep 2, 2022
Cher Daniel, Merci d'avoir pris le temps de nous écrire un commentaire, nous sommes reconnaissants de pouvoir contribuer à rendre votre voyage à Marrakech plus agréable. C'est avec un grand plaisir que nous recevions vos compliments et nous serons heureux de vous accueillir à nouveau au Kenzi ROSE GARDEN.

8/10 Good

Abdellah

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Med Chafik FILALI General Manager on Aug 9, 2022
Dear Abdellah, Thank you for your comment, we are grateful to be able to contribute to make your trip to Marrakech more pleasant.It is a pleasure to welcome you again to the Kenzi ROSE GARDEN.

2/10 Terrible

JULIEN

Stayed 2 nights in Jul 2022
Response from Med Chafik FILALI Directeur Général on Jul 25, 2022
Chere Julien, Nous aimerions vous contacter afin de mieux comprendre la raison derrire la note que vous nous avez attribué.

8/10 Good

khurram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice place to stay. Just the problem with Wifi is horrible in this hotel in most of the parts.
Stayed 4 nights in Jun 2022
Response from Sincerely yours, Med Chafik FILALI General Manager on Jun 16, 2022
Dear Khurram, Thank you for your comment about your experience, it is very important for us to get feedback from our guests, and it helps us to get better every day. We are sorry to read that you had some issues; it would have been nice to report them during your stay to give us the chance to fix them quickly. We hope to welcome you for your next trip to Marrakech.

6/10 Okay

khaled

The bed sheet was not replaced or cleaned during staying that I had a skin rash due to this
Stayed 7 nights in Jun 2022
Response from Sincerely, Med Chafik FILALI Managing Director on Jun 13, 2022
Dear Khaled, We do our very best at the Kenzi ROSE GARDEN to exceed all our guest's expectations and regret that we did not satisfy yours. We sincerely regret your disappointment and hope we can welcome you once again, giving us the chance to exceed your expectations and to ensure you a pleasant and memorable stay.

2/10 Terrible

Kamil

Stayed 2 nights in May 2022

2/10 Terrible

Asim

Stayed 7 nights in Feb 2022

10/10 Excellent

Mohammed

Stayed 5 nights in Feb 2022

10/10 Excellent

Nancy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard resort but it is nice. It’s within walking distance to the mall and some nicer restaurants. 30 minute walk takes you to the Sook And the main road you walk on is well lit and busy. Two huge options for pools and they have daily activities like water polo & water aerobics.
Stayed 7 nights in Oct 2021
Response from MC Mahfoud FILALI Directeur Général on Oct 25, 2021
Dear Nancy, we would like to take the opportunity to thank you for sharing your review in Expedia. We are glad to know that you liked your stay at the Kenzi Rose Garden and we are looking forwards to welcoming you again. Kindly yours, MC Mahfoud FILALI General Manager

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2020

4/10 Poor

Satveer

Traveled with group
Disliked: Staff & service
Stayed 4 nights in Dec 2019
Response from Kenzi Rose Garden on Jan 28, 2020
Dear guest, Thank you for taking the time to give us the rate 4 out of 10, however, we invite you to communicate to us in details your constructive remarks. Please accept, Sir, our best regards.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The changes made renovating the rooms and related stuff were fantastic. However restauration accommodations could do with some more work. Overall the stay was very pleasant
Stayed 3 nights in Jan 2020
Response from Kenzi Rose Garden on Jan 21, 2020
Dear Guest, Thank you very much for posting this very good feedback following your recent stay with us at Kenzi Rose Garden Hotel, I am delighted to read that you enjoyed your stay, we are committed to provide the highest level of service to all our guests. Once again, many thanks for this very encouraging review and we are all impatient to welcome you back for your next stay in Marrakech. Best regards, M C Mahfoud FILALI General Manager

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not as advertised. It is currently being refubished and a lot of the amenities are either not working or not availibale (there is no SPA). The rooms have a sickly smell (hospital like). The breakfast made us very ill. We shorted our stay and moved to another hotel. AVOID this hotel.
Stayed 2 nights in Nov 2019
Response from Kenzi Rose Garden on Jan 30, 2020
Dear guest, Thank you for taking the time to share your feedback of Kenzi Rose Garden. We are sorry to read that you had some little issues. It would have been nice to tell us about the spa, because our Spa is closed for renovation and will open next April, we also offer free shuttle to O’Spa by Kenzi Menara Palace for our guests. We look forward to welcoming you back to Kenzi Rose Garden in the near future. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Kenzi Rose Garden on Dec 26, 2019
Dear Guest, Thank you for taking the time to share your feedback. Please accept, Sir, our best regards. M C MAHFOUD FILALI General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very clean, tidy and spacious rooms. Very friendly staff and great breakfast! Would I stay there again? Absolutely.
Stayed 3 nights in Nov 2019
Response from Kenzi Rose Garden on Dec 11, 2019
Dear guest, Thank you so much for your beautiful review ! We are delighted to read you loved the Kenzi Rose Garden, our staff and our rooms! Looking forward to welcome you back very soon. M C Mahfoud FILALI General Manager