Ratings based on 353 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.0 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from A
Great hotel but food is flavour lessPosted Oct 4, 2015
Lovely hotel, great poolside settings and great food by poolside but main hotel food is flavour less but a wide variety, 10 min from market area.
for Everyoneby A verified traveler from PARIS
hôtel spacieux, confortablePosted Oct 3, 2015
Pros: tout sans aucune réserve
Cons: il n'y a rien à reprendre
nous avons vécu de belles journées dans cet établissement géré avec beaucoup de professionnalisme. personnel dévoué, raffiné et très discret, ne manifestant aucun signe d'intérêt personnel.
for Everyoneby A verified traveler
Posted Oct 2, 2015
Super séjour très bel hotel et personnel très attentif
for Everyoneby A verified traveler
Hotel très bien, personnel très serviablePosted Sep 30, 2015
Pros: Son calme, le service, sa piscine
Cons: Le réglage de la clim mais cela vient peut être de nous... et/ou de notre seule chambre.
Location: Les incontournables : Jardin Majorelle, Palais Bahia. Pour les sportifs, un tour de quad dans la Palmerais ou en chameau pour les amoureux des animaux
Notre chambre était très bien par contre la terrasse donnait sur le toit du premier étage et le passage des tuyaux de ventilation n'était pas du meilleur effet. Nous n'avions que peu de vue à part ce toit. Pour le reste : personnel au petit soin, repas copieux et d'assez bonne qualité pour du tout compris. Plats marocains. Belle piscine. Un petit bémol sur la clim de la chambre, nous n'avons pas su la régler correctement...
for Everyoneby A verified traveler from london
Relaxing short break..Posted Sep 27, 2015
we walked in the hotel, it felt relaxing and accomodating.. We arrived 10:30am and the room was ready. Great first impression. our room was huge with nice balcony and garden view, bed so comfortable, room very clean. The pool's massive and clean, it would've nicer if the pool staff were attentive. Couple of times we asked for towels that never came. One night we decided to order room service for dinner, i specifically asked for a bucket of ice, unfortunately they didn't bring it, and promised to come back but nah.. They didn't. On the positive note, Cheriff the head concierge was very helpful and polite, he organized our tours and activities that we did enjoy. Overall it was ok, amenities and cleanliness, just maybe a liitle more focus on service.
for Everyoneby A verified traveler from London, UK
We just came back from a 5 day 4 night stayPosted Sep 24, 2015
The hotel staff were amazing, rooms were very clean and the macaroons on arrival are outstanding! The food in the Italian restaurant on site is really good! Hotel shuttle into town was free. Would definitely recommend this hotel to anyone staying in marrakesh, not too far from town and a short but cheap taxi into the nearest sites and local restaurants. Thank you for your hospitality! Room 225!
for Couplesby A verified traveler from SURREY UK
EXCELLENT FACILITIES BUT TV WAS NOT FUNCTIONING PRPosted Sep 19, 2015
Pros: FACILITIES ROOM ,STAFF
Cons: TV WAS NOT FUNCTIONING PROPERLY AND WHILE THE STAY WAS NOT SORTED OUT
Location: HAS SHUTTLE SURFACE BETWEEN HOTEL AND OLD CITY , TAXI AVAILABLE NEARBY
VERY GOOD HOTEL WITH FRIENDLY STAFF AND EXCELLENT FACILITIES SPECIALLY CONCIERGE STAFF VERY HELPFUL IN ORGANISING TRIPS
for Everyoneby A verified traveler from FL
nice hotel but the rooms were far, service so so!!Posted Sep 14, 2015
The need to spend more time training thier stuff to served better customer services, since I just caned form Sofitel hotel in Agadir and the treatment was 10 times better , first i requested special treatment since I just got married, obviously no one cared, and they give me a room at the end of hotel, called ask if I can speak to customer relationship of the hotel, a guy at the front desk answer told him I'm not happy with room promised to call me back in 5 minutes never heard from him, I was dispointed, two days later I saw customer realtionship manager at her desk and I mentioned to her how I feel it's about the service and the room, she send me a little cake and bottle of water And and that's about it........ To me is 3/5 stars hotel
for Everyoneby A verified traveler from London
Posted Sep 13, 2015
Pros: The entertainment, the jazz singer in the lounge, pleasant bar , swimming pool and the sauna
Location: A night club, but there not many facilties close by to entertain tourist. A shopping mall, if you do not want to go to the media.
Spent 4 days at the hotel. This was my 2nd time in Marrakech and the intention was to relaxed . On arrival at the hotel,was greeted by the staff who were pleasant,curteous and accomodating. I was Booked in a double room overlooking the garden on the 2nd floor, spacious with all amenities and quiet. it was my wife birthday and I spoke to the concerige "Mr Sherif" and "Najis"the Customer Relationship Officer recommended a typical Moroccan restaurant located in the old city.the restaurant was pleasant, romantic and ideal for the birthday celebration. A special thank you to "Najis" who was able to arrange a special birthday cake with the band singing Happy birthday greetings to my wife on the terrace with other hotel guest joining in the celebration. Warmest appreciation and thanks
by A verified traveler
Lovely room and pool, shame about food selectionPosted Sep 3, 2015
Pool was great and room was nice. However food selection was not very good and pool bar snacks were very limited. Didn't find staff very friendly, they were nicer if you tried to speak to them in French.