Ratings based on 613 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

beautiful hotel

Posted Jul 13, 2017
Extremely comfortable, perfect inside and out. The staff were absolutely amazing and on hand for any assistance required. Expectations were definitely exceeded and will be coming back very soon
Comment from Hotel Management
Jul 13, 2017 by Kenzi Menara Palace, Hotel Management
Dear guest, First of all we would like to thank you for selecting the Kenzi Menara Palace for your vacations at Marrakech and for writing your review on Expedia. We are happy to hear that you have liked staying at our hotel and that your expectations were exceeded. We are looking forward to welcoming you again at the Kenzi Menara Palace. Sincerely yours, Mrs Ibtissam JAMILI General Manager
2 out of 5
by A verified traveler from KSA

Kenzi Menara Palace really I was very frustrated.

Posted Jun 17, 2017
1- reciption location is wrong. You think its customers services inquire. 2- ther isnt trust of them why? i reserved in expedia room and the view to the swimming pool and the reception give me view to the garden and last corner in hotel and the reciption staff name is Toufeq infoemed me you can trust of me . But unfortunately hes wrong I told them need to changed to the right room. They accepted after argument 1hour. he dedicated 1000 Durham as deposit during check in and he said will not dedicted from my visa acount. But it happened immediately (Lack of credibility) check out same person waiting for us to dedicated additiobal 1000 in resturent . And told us the first dedicated not used . I show him the mobile messages as confirmation been dedicted. With argument say ok and received the invoice. Imagine to use this techic of all residents in hotel and they didnt have this facility's of resived message from bank.!!! the replacement and actual room is nice with balacone.
Comment from Hotel Management
Jul 1, 2017 by Kenzi Menara Palace, Hotel Management
Dear Madam/ Sir, We would like to thank you for taking the time to share your review on Expedia. We are sorry to hear that you have had some issues while staying at our hotel and we would like to apologize for the inconvenience. We wished we have got the chance to know about your dissatisfaction during your stay at our hotel, in order to find out the right solutions. We hope we will have the pleasure to welcome you again at the Kenzi Menara Palace, in order to make you forget about this first experience. Sincerely yours, Mrs Ibtissam JAMILI General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

a lovely if souless hotel

Posted Jun 2, 2017
Pros: the hotel is beautiful with lovely beds around the pool ,the bedroom was very spacious and comfortable.
Cons: Something has to be done about the huge swarms of little birds which actually come inside and peck openly at the food laid out at breakfast .
Location: the hotel is on the outskirts of Marrackech .
Unfortunately everything had a price even the milk to go with the coffee/tea making facility in your room .
Comment from Hotel Management
Jul 1, 2017 by Kenzi Menara palace, Hotel Management
Dear Madame/Sir, First of all we would like to thank you for taking the time to share your feedback on Expedia. We are happy to know that you have liked the hotel design as well as the room spaciousness and comfort. We would like to thank you for your comment concerning, the birds and we ensure that we will do our best to find out the right solution. We are looking forward to welcoming you again at the kenzi Menara Palace. Sincerely yours, Mrs Ibtissam JAMILI General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

lovely hotel

Posted May 19, 2017
Pros: pool , cakes , pina coladas outdoor bit of restaurant, tranqui setting
Cons: No information in rooms about trips, excursions etc. Desk not always able to change money
Location: calm location , 10 mins or so by taxi from souks - hour from mountains
Stayed for 4 nights in May - huge clean room , amazing pool with always plenty of free sunbeds around any time of day. he breakfasts were great - with good selection to choose from and the evening buffet offered was excellent too. (the cake selection unbelievable and delicious! Tranquil setting good to come back to after visiting souks.
Comment from Hotel Management
Jul 1, 2017 by Kenzi Menara palace, Hotel Management
Dear Madame/Sir, We would like to thank you for taking the time to share your review on Expedia. We are glad to know that you have enjoyed staying at our hotel and we would like to thank you for your compliments. Looking forward to welcoming again at the Kenzi Menara palace. Sincerely yours, Mrs Ibtissam JAMILI General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted May 5, 2017
If you want to escape in style then this is the place for you! What a beautiful palace! With great staffs and tasty food
Comment from Hotel Management
Jul 1, 2017 by Kenzi Menara palace, Hotel Management
Dear Madame/Sir, We would like to thank you for sharing your feedback on Expedia and for selecting our hotel for your Trip to Marrakech. We are glad to hear that you have been completely satisfied with your stay at our hotel and that you have especially liked the beauty of the Palace, the staff hospitality and the quality of the food. We hope we will have the pleasure to welcoming you again at the kenzi Menara Palace. Sincerely yours, Mrs Ibtissam JAMILI General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Relaxation away from the hubbub of the Medina

Posted May 4, 2017
Pros: Excellent pool bar offering very good snacks and well made pizzas.
Cons: The main dining room and buffet was very disappointing. Coffee machine was broken most days. The choice of food was fiddly and unappealing.
Location: Too far to walk to the Medina unless you are very fit, but only a short taxi away.
Relatively modern large hotel in two wings surrounding a huge pool, conveniently located close to the airport, a shopping mall and 5 minutes drive to the Medina. Good sized rooms with balconies overlooking the pool - though with over-firm beds - and modern bathrooms. We were on an All Inclusive deal, which was excellent value and took the worry away of running up a huge bar bill. Despite being busy, there were plenty of pool loungers to go round, but the usual culprits are there bagging loungers and then not using them all day, although the staff were good about clearing wet towels. If you like music blaring all day, then you'll be fine - hard to escape the mix of French/Middle Eastern "chill musaz". Lively and entertaining pool/activity staff though - getting many to join in zoomba etc.
Comment from Hotel Management
Jul 1, 2017 by Kenzi Menara palace, Hotel Management
Dear Madame/Sir, We would like to thank you for the review shared on Expedia and for spending your holidays at the kenzi Menara palace. We are pleased to know that you have liked the modernity of our hotel, the big pool, the rooms and the all inclusive deal. We hope we will have the pleasure to welcome you again at the Kenzi Menara palace, in order to make your stay even more special. Sincerely yours, Mrs Ibtissam JAMILI General Manager
3 out of 5
by A verified traveler from london

Good not great

Posted Apr 28, 2017
Getting served coffee at breakfast and drinks with lunch was a constant problem because staff, although present, seemed less than service minded. The room had a kettle and instant coffee and tea but no milk...milk could be ordered through room service for approx 4 Euro even though we were all inclusive.
4 out of 5
Recommended
for Families
by A verified traveler from UK

great 4 day break

Posted Apr 22, 2017
Pros: hotel was very comfortable and relaxed. facilities were all good, room was great.
Cons: staff in the restaurants could be more attentive and their service could be improved.
Location: loads to do in Marrakech - visiting souks, palace, gardens and so on to activities, trips and hikes out of town
Really enjoyed our family trip to Marrakech (family with 4 kids). The combination of the hotel and pool with some daily sightseeing activities was great. Hotel was great and only a short taxi ride from the town.
Comment from Hotel Management
Apr 24, 2017 by mrs Ibtissam JAMILI, Hotel Management
Dear Guest, I have just read the comment customers that you were kind enough to send to the hotel after your stay in our hotel Kenzi Menara Palace. Thank you to have taken the time necessary to be willing to make me share your appreciations. We are delighted to read that our services and facilities met your approval and that you enjoyed your stay with us, And I regret not having met you during your stay, I could better understand your expectations and turn your dissatisfaction about staff. Looking forward to having the great pleasure to welcome you again soon, Sincerely yours, Mrs Ibtissam JAMILI General manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great Hotel, staff a little Faulty Towers

Posted Apr 21, 2017
Pros: Location, rooms, big pool, sun beds and weather. 10 minutes to the Souk in a taxi.
Cons: Staff training on catering, serving customers and getting food orders out in a timely fashion. Casablanca lager include in All Inclusive!
Location: 10 minutes from the centre and the souks. Comptoir Darna is a great restaurant, belly dancers come out about 10.30pm and it turns into a club at 12am.
We spent 4 days at the Kenzi, the hotel is lovely, beautifully layed out and an ideal location out side the Medina to chill by the pool in 25- 32 degrees heat in mid-April. The rooms were great in terms of size, layout, comfort, en suite etc...although the balcony doors didn't lock and we had a few ants for company. I'd recommend going All Inclusive because in the heat you'll want drinks, snacks and without any nearby convenience or stores you'll easily spend the 550 dirhams a day it is for All inclusive. If you're out day-tripping and eating in town, breakfast only is perfect. Food was good, although the Italian didn't have the starters available either nights we ate their. The only minor criticism is the staff were a bit Faulty Towers, especially at the pool bar. You would think that 8 members of staff could manage 20, tables and 80 customers wanting lunch in the same 2 hour period easily. We waited over an hour for food (simple paninis, burger, salad(!)) - there just seemed no organisation and leadership. Breakfast and dinner were similar, and it would be something really easy to fix! Staff were polite, some eager to please in reception but let down by their colleagues by the pool. We did a couple of trips into the Souk.All very friendly. The hotel will arrange a taxi there, based on April 2017 prices, you shouldn't pay more than 150 dirhams to get into the Square, and no more than 100 dirhams to return by taxi. The hotel does offer a complimentary bus as well.
5 out of 5
Recommended
for Families
by A verified traveler from London

Great hotel for families

Posted Apr 19, 2017
Pros: The hotel is very well located and it is easy to get to the attractions and tourist sites. The staff were incredibly courteous and helpful.
Location: The hotel is opposite Agdal gardens, which were unfortunately closed during our stay. We were 10 minutes drive from Medina, the Souks and old town.
We had a wonderful stay at the Kenzi Menara. The hotel and its staff were very forthcoming, knowing that we were traveling with two small children. The rooms were spacious and tidy, everything was easily accessible. The hotel itself had a rather quirky internal architecture. The breakfast buffet was great, a little bit for everyone. On 2 occasions we dined in each of the two on-site restaurants and it was exceptionally great food. I would argue that the tajine we had in the Moroccan restaurant was actually the best we had during our stay. We tried the buffet once for lunch and once for dinner and were very pleased with what was on offer. The staff and even the head chef were exceptionally warm and friendly, everyone was happy to engage with the kids and make our stay a rather pleasant experience. The kids were never left bored as the hotel provides kids activities as well as a friendly pool area. The staff at the pool were very accommodating and found us a parasol and loungers when we arrived to a packed pool area. If you are traveling with kids, I would highly recommend this hotel.
Comment from Hotel Management
Apr 25, 2017 by Mrs Ibtissam JAMILI General manager, Hotel Management
Dear Sir, Thank you for having taken the time to share your recent stay at the Kenzi Menara Palace, We are delighted to read that our services and facilities met your approval and that you enjoyed your stay with us, We will share your positive comments with our team members who take pride in delivering a high level of service, We look forward to welcoming you in the near future, Best Regards,