Ratings based on 908 Verified Reviews

3.8 out of 5
83% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Amazing staff and location

Posted Dec 20, 2016
I would definitely recommend this hotel to anyone! It's in one of the best locations. Walking distance to local shopping centre. Definitely one of the best customer service experience I have received.
2 out of 5
by A verified traveler from US

Novotel influenced by Ibis

Posted Nov 24, 2016
This Novotel should change its name to Ibis as they share several ressemblances of lack OF confort in the best, tiny bathrooms, dirty cheep carpets, and the terrible smell of mix of cigarettes and something else
Comment from Hotel Management
Dec 7, 2016 by h6218-gm@accor.com, Hotel Management
Dear Jacob hakim, Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage (ex Novotel Suites). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Administration
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good location

Posted Oct 25, 2016
Great hotel, lovely staff & location. Stayed for 4 nights while visiting friends, lovely pool area & bar too
Comment from Hotel Management
Dec 7, 2016 by h6218-gm@accor.com, Hotel Management
Dear Diane , We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely The Administration
2 out of 5
by A verified traveler from Leicester, UK

Declining standards

Posted Oct 24, 2016
Location: Close to major sites - koutbia mosque, jamnel fanaa, gueliz
This is the 4th time I have stayed at this hotel when visiting Marrakech. Substantial differences from last visit - name change from Ups: 1. Carpet in the room - last time lino Downs- 1. Breakfast is now charged - around 8.50 per person, kids aren't free. Disappointing as free breakfast previously was not amazing but new breakfast has more items but much the same quality. If staying would recommend going to table du marche restaurant in neighbouring hotel for breakfast - cheaper and better quality. 2. Used to have free movies on television - fairly decent selection with quite a few movies to keep the kids entertained. Tried to access the three or four movies available but informed that they were pay per view. Otherwise hotel is much the same - good room sizes, fridge and microwave in room.
Comment from Hotel Management
Dec 7, 2016 by h6218-gm@accor.com, Hotel Management
Dear , We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely The Administration
1 out of 5
by A verified traveler

Very bad experience. Far from city centre

Posted Oct 7, 2016
Pros: Nothing
Cons: Location and reception staff who charge or invoicing you.
Location: On 15 min walk there is a mall for window shopping.
1. Staff very rude 2. They charge me for complementary water bottle. 3. They charge me twice for city tax. When I remind them they say sorry. 4. Without bell , or knocking room service wanted to enter my room 5. Food costly and away from city centre or Resturant area.
Comment from Hotel Management
Dec 7, 2016 by h6218-gm@accor.com, Hotel Management
Dear, Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage (ex Novotel Suites). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Administration
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel , wonderful staff

Posted Sep 24, 2016
First time I'm go to Marrakech is lovey place for relax , and hotel same , pool , bar , accommodation, everything is 5 star !! Congratulations for staff and management from hotel ! Kind Regards Paulo
Comment from Hotel Management
Oct 1, 2016 by Amine TRABELSI, Hotel Management
Hello from Marrakech, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely The Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Sep 20, 2016
The hotel is a little outside the medina in the new town, but is close enough to walk and felt very safe. The hotel is decent but the beds aren't great and the doors to the shower do not provide full privacy. The staff were extremely friendly but we found it very difficult to get towels for the pool as no one ever seemed to be around.
Comment from Hotel Management
Oct 1, 2016 by Amine Trabelsi, Hotel Management
Dear sir, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also Please rest assured that we are taking the appropriate measures to address the problem of towels inorder to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as than the previous one. Sincerely The Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice Hotel close to main square

Posted Sep 14, 2016
Nice hotel except the toilet kept running and did not flush. Had to get maintenance 4 times during our 7 night stay. We had twin beds. 1 bed was extremely uncomfortable and one of us ended up sleeping on the sofa. The room layout a bit strange. Toilet was on one end of the room and the shower and bath on the other end.
1 out of 5
by A verified traveler from London, UK

Good location, terrible management.

Posted Sep 11, 2016
Pros: The location and the swimming pool, that's about it. Everything else fell short of what we expected.
Cons: ​It's safe to say management in this location is subpar and this branch clearly does not live up to the image the Novotel brand hold across the world.
Location: Good location, a few restaurants around the area, a taxi spot just outside the hotel, not too far from a big supermarket and the city centre.
This site limits how long reviews can be, but some of the problems we encountered: They initially gave us a room with a completely obstructed view of the swimming pool. We had to complain to get them to move us which is not what I'd expect considering we had paid extra for a pool side view. The listing mentioned a Nespresso machine in the room which was not included and after asking, staff still refused to provide one. ​ Staff did not restock toilet paper in the bathrooms around the swimming pool area. You had to bring your own or you'd be out of luck. Staff were allowed to bring friends and family to the swimming pool who then proceeded to play obnoxiously loud music through portable speakers and even after several complaints, staff are hesitant to confront and discourage such behaviour. Hotel staff were also very complacent and said nothing about a woman who was throwing cigarette butts on the floor instead of the ashtray literally next to her in the swimming pool area. She was chain smoking mind you so we're talking more than 10 cigarette butts. ​ Slow service around the swimming pool. Loads of staff members around but they are slow to respond, bring menus, etc. ​ That said, ​I'm positive Novotel will copy paste their bog standard ​response underneath this review and call it a day. ​However, it is up to you fellow holidaymaker to decide whether this description sounds like a four ​star hotel to you and a place where you'd like to spend a few days.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2016
Very nice hotel and good location . I think the down side is the food they serve is terrible and expensive. And air con is not that cold . Other wise all good