Good location, terrible management.
Posted Sep 11, 2016
This site limits how long reviews can be, but some of the problems we encountered:
They initially gave us a room with a completely obstructed view of the swimming pool. We had to complain to get them to move us which is not what I'd expect considering we had paid extra for a pool side view.
The listing mentioned a Nespresso machine in the room which was not included and after asking, staff still refused to provide one.
Staff did not restock toilet paper in the bathrooms around the swimming pool area. You had to bring your own or you'd be out of luck.
Staff were allowed to bring friends and family to the swimming pool who then proceeded to play obnoxiously loud music through portable speakers and even after several complaints, staff are hesitant to confront and discourage such behaviour.
Hotel staff were also very complacent and said nothing about a woman who was throwing cigarette butts on the floor instead of the ashtray literally next to her in the swimming pool area. She was chain smoking mind you so we're talking more than 10 cigarette butts.
Slow service around the swimming pool. Loads of staff members around but they are slow to respond, bring menus, etc.
That said, I'm positive Novotel will copy paste their bog standard response underneath this review and call it a day.
However, it is up to you fellow holidaymaker to decide whether this description sounds like a four star hotel to you and a place where you'd like to spend a few days.