Deluxe House | Living area | Flat-screen TV
Check availability

Reviews of Riad L'Etoile D'Orient

4.5 out of 5
Riad L'Etoile D'Orient
Derb Dabachi,Derb Moulay Abdelkader n52, Marrakech

Reviews

9.2

Wonderful

Rating 10 - Excellent. 141 out of 210 reviews" "
Rating 8 - Good. 57 out of 210 reviews" "
Rating 6 - Okay. 7 out of 210 reviews" "
Rating 4 - Poor. 3 out of 210 reviews" "
Rating 2 - Terrible. 2 out of 210 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

miguel, helotes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional and very informative
Stayed 1 night in Apr 2024

10/10 Excellent

Antoun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024

10/10 Excellent

tianshu

Stayed 1 night in Dec 2023

10/10 Excellent

Raulnel, Scarborough

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was an absolutely amazing home away from home. From the moment you entered to the time that you left, the staff catered to your every needs. They were professional, yet friendly, giving amazing advice and suggestions. They made my stay one that will forever be remembered.
Stayed 4 nights in Dec 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Riad with Great Location
I thoroughly enjoyed my stay at this Riad. I received excellent service from beginning to end with pickup, excellent accommodations, friendly and helpful staff, delicious breakfasts, beautiful room, comfortable bed, fabulous suggestions for restaurants and day trips, air conditioning though rarely needed, easy communication and a final drop off at my driver pickup location. The location is fabulous! It’s quieter than the main streets but only minutes away from shopping and great restaurants. The laundry service was also much appreciated. This Riad is very clean with excellent housekeeping and spa services. The staff are all very kind, friendly and helpful. Highly recommend this Riad!
Stayed 7 nights in Nov 2023

10/10 Excellent

Bridget

Stayed 1 night in Nov 2023

6/10 Okay

Karl, Glendale

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Staff was friendly but not completely professional from a guest service standpoint
Stayed 7 nights in Oct 2023
Response from Team of Riad Etoile D'orient on Oct 24, 2023
Hello,We would like to thank you for taking time to write a review. Could you please elaborate on your comment regarding professionalism?It will help us alot to improve that side.We really appreciate it.best regardsRiad L'etoile D'orient

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Extremely helpful and friendly staff
Stayed 3 nights in Sep 2023

10/10 Excellent

Yaritza

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Staff was amazing!
Stayed 1 night in Sep 2023

10/10 Excellent

AISHA SA'ADU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay at the Riad. Ibrahim and the rest of the staff were very welcoming and accommodating. It’s right in the Medina so walking around the souks is very easy and seamless. I would definitely recommend
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Peter Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!

10/10 Excellent

Renping

Liked: Staff & service, amenities, property conditions & facilities
Very nice place!
Stayed 3 nights in Jan 2023

10/10 Excellent

Jerome

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations and friendly helpful staff. Breakfast was cooked daily for us and delicious!
Stayed 2 nights in Jan 2023

6/10 Okay

Alexander

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First off, the staff led by Ibrahim and Hassan were great. Main issue is that the property, which would have been very nice at one time, is not maintained at the advertised 5-star level. The A/C did not work very well, and the internet was spotty at best. The bed was quite uncomfortable, as it was not the king-sized mattress advertised, but two twin-sized beds of uneven heights pushed together.
Stayed 2 nights in Sep 2022

10/10 Excellent

glen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff and convenient location to the markets. Great shopping and sightseeing. Secret Gardens were beautiful.
Stayed 3 nights in Aug 2022

2/10 Terrible

R

Disliked: Cleanliness, room comfort
Average
It was very hot so unfortunately we did not feel like the AC was working even though it was on. Hotel location is good. Food is only on order by 3pm. Outside excursion prices cheaper than what hotel recommends. Customer service good at hotel
Stayed 5 nights in Jul 2022
Response from Franck on Aug 15, 2022
Hello, we thank you for taking the time to leave your opinion, however I find it very harsh for "a hotel with a good location and good customer service" as you specify. As for the air conditioning in your room, we have had no feedback from you or from subsequent customers on this subject. We are present 24/24 and listen to our customers in order to solve any problem. Meals are reserved 4 hours in advance because we do not stock up and our cook will do the shopping at the market according to the desired menus. For the price of the excursions, please compare what is comparable, if you refer to the excursions offered by street vendors, be aware that these services are not the same as those offered by our Riad, and for the most part have no insurance. Kind regards Riad l'Etoile d'Orient

10/10 Excellent

Rico

Stayed 2 nights in May 2022

10/10 Excellent

Luanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful!
Stayed 2 nights in Mar 2022

10/10 Excellent

Dong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front receptionists are very nice. Both super friendly and helpful. The riyad is very close to the plaza and street shopping. The hot tub on the roof was awesome to relax after a day of walking. I recommend, good stay!!!
Stayed 2 nights in Sep 2021
Response from sanae on Nov 11, 2021
thank you we hop to see you again

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from sanae on Nov 11, 2021
thank you

10/10 Excellent

Rashieda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Riad Close to Medina Square!
A beautiful updated Riad close to the Square in the Medina. Nice accommodations and great hospitality.
Stayed 2 nights in Sep 2021
Response from sanae on Nov 11, 2021
thank you we hop to see you again in our place you are always welcome

10/10 Excellent

Nashita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service, beautiful riad, and great location close to the central market
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Fabulous staff. Everyone was very helpful and happy to be of assistance. Breakfast was very good and included omelets which was a rarity when we toured Morocco. Location wise it was only a 3 minute walk to the Market and there were plenty of food options both restaurants and convenice stores within 1-2 minutes.
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very convenient to many major attractions by walk. Staff is always helpful and friendly. We love the beautiful breakfast here, they change some of the items everyday to make your first meal not boring. This is a riad in Médina so the taxi just cannot bring you right in front of the entry point. But they provide a porter (free of charge) to bring you and your luggage from the taxi drop off point which is only a 8 minutes walk.
Stayed 3 nights in Mar 2020

8/10 Good

Gavanescu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely members of staff.
It feels like home . We really enjoyed our stay at this small and pretty Riad .
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Everol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent quality!
Stayed here in 2011. The welcome and service received was exactly as we remembered it. Highly reccomend this beatifully arranged Riad. Thank you Franck, and the rest of the team
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay but noisy
Stayed here for 3 nights recently with my husband, first time staying in a Riad and we thoroughly enjoyed the experience. Nestled in amongst one of the really busy streets off the main square but once inside you wouldn't think you where so close. Beds extremely comfortable, had a great night's sleep the first two nights only thing that ruined it for us was our last night we came back around 9pm as we had to leave for an early flight, a large group of around 10 had just arrived, they were having food in the small restaurant located just beside our room, we could hear everything, laughing shouting, people outside our room smoking and talking loudly, wasn't until my husband went out to speak to reception at 11.30pm that they were asked to move but it still carried on upstairs till around 1.30am! We are Absolutely for people coming on holiday to have a good time but these rooms have zero sound proofing you hear everything going on outside your room. First two nights we must have been extremely lucky as the place was quiet. But it just took the shine of our stay off a little bit but still a lovely place to stay.
Stayed 3 nights in Jan 2020

10/10 Excellent

Sun, San Diego, CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this property, especially Ali and Sanae who are professional and eager to help at any time!
Stayed 2 nights in Jan 2020

10/10 Excellent

Nattrv123, Newport News

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! This was my second time staying in a riad, but my first staying at the Riad L'Etoile D'Orient and I would do it again. The staff was so friendly, the WIFI good, the room and bed comfortable and I loved the decor. My father was traveling with me and he loved it too!
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Riad with perfect location. People are nice and breakfast is really good.
Stayed 3 nights in Nov 2019

8/10 Good

Ayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is a bit difficult to get to if its your first time but after the first day you’ll get around the area, especially with the help of the staff at this Riad. I was warmly welcomed with a nice mint tea and a proper explanation of the Map, with places to go, things to see and how rich the culture is. As I only spent one night here… I had most of my services with this Riad.. the Hammam bath and massage, the meal.. everything was done with excellence . I also booked the Riad just for the experience which I got. If you’re used to the city life and don’t like to experience something different then this is not for you . Overall.. I was satisfied
Stayed 1 night in Oct 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous
Ali & Sanae were super , nothing was too much trouble and they made us feel very welcome, rooms were serviced daily which was super, we can recommend dinner which was beautiful, the bedroom was beautifully appointed with everything we needed. Breakfast was freshly prepared each morning and varied each day and was delicious, right in the heart of the medina it is superbly situated and we would highly recommend it .
Stayed 7 nights in Sep 2019

10/10 Excellent

Ramon(Ray)

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service ever , Ali es the best and most courteous manager i have ever encounter If you go to Morocco this is the place to stay
Stayed 2 nights in Sep 2019

8/10 Good

Manny, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Located in a well known street. Therefore, easy to find. Five minutes walk to Jmaa al Fina. Sana and Ali were most helpful. Breakfast is okay.
Stayed 2 nights in Sep 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
This Riad is centrally located within the Medina. The moment you walk in, you know you’re in for a lovely stay. Attentive and excellent service. I’ve already recommended to my friends. 2 thumbs up
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely place to stay. Within a few to Jama el fnaa market.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heartily recommended
The pics of this riad don’t do it justice at all. It really is gorgeous. The location is amazing. It’s in the Medina close to jemaa al fna, but all you hear once you’re inside are the birds chirping. Nice cotton sheets and amazing breakfast. The breakfast is amazing. I didn’t use the jacuzzi because it was a little dirty, but there is also a shower on the roof to cool off if you want to sunbathe. Staff was super nice. Their spa itself is beautiful, but the hammam/massage was pretty basic and borderline substandard. That said, it is very affordable so still worth it.
Stayed 3 nights in Aug 2019
Response from sanae on Sep 10, 2019
thank you for your review dear we hop to see you again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from sanae on Aug 1, 2019
thank you for your review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the Médina
Exceptional staff in a perfect location. Would highly recommend to anyone wanting to be walking distance to all the attractions. The staff was welcoming and very helpful. The rooms are clean and the beds extra comfy!
Stayed 3 nights in Jul 2019
Response from sanae on Jul 24, 2019
Thank you for visiting you are always welcom

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great location
An amazing place with amazing staff. Upon arriving the manager took time to explain the area, all the do's and dont's and was very accommodating with all our requests (including printing of board pass). The riad is located only 500 m from the central square, yet is tucked away so that it feels like a retreat after a hard day of negotiations at the market. The great location allowed us to quickly duck back to the riad whenever we needed - this was vital as my 4 year old son needed pool time (yes there is a jacuzzi) to cool off
Stayed 3 nights in Jul 2019
Response from sanae on Jul 24, 2019
thank you for your visiting you are always welcome

10/10 Excellent

NYC, New York, NY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were very helpful and informative. My guest who is vegetarian had a delicious meal that was custom made for her by the chef. My dinner which I chose from the menu they have at the property was equally delicious. Best part was having dinner on the terrace. The location is near a busy area with lots of shops and many things happening as the same time. This is the experience you want to have when you stay in Marrakesh. I recommend this place to anyone wanting to stay within the Medina near the souks.
Stayed 1 night in Jul 2019
Response from sanae on Jul 17, 2019
Thank you , we apreciate your nice words and you are welome always in our Riad

10/10 Excellent

Aurangzeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Riad. Fantastic staff. Nice and private
Stayed 4 nights in Jun 2019
Response from sanae on Jul 24, 2019
thank you for your visiting you are always welcome

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from sanae on Jun 26, 2019
Thank you for your review you are welcom in time in our riad

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, service and amenities!
The riad was beautifully appointed. My room was elegant and comfortable. Fantastic location. Close to markets. The staff are very customer focused. Great spa and the food is excellent.
Stayed 5 nights in Mar 2019
Response from sanae on Apr 29, 2019
you are welcom any time in our riad we will be so happy to see you again sanae

10/10 Excellent

Taiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Riad! Highly recommended
Amazing riad! Great staff! Excellent service! 7-8 minutes walk from Jema el fnna. Special thanks to Sanae and Ali.
Stayed 5 nights in Mar 2019
Response from sanae on Apr 29, 2019
you are welcom any time in our riad we will be so happy to see you again sanae

8/10 Good

Verified traveler

Stayed 5 nights in Dec 2018
Response from sanae on Jan 8, 2019
thank you for your reviews