Ratings based on 245 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great little riad very quiet

Posted Feb 19, 2017
If staying in old town be prepared to get lost as no street signs. No nightlife in old town other than in main square
4 out of 5
Recommended
for Everyone
by A verified traveler from london

the hotel is short walk to the market

Posted Jan 10, 2017
Pros: location
Cons: change the duvet in the bed room
the hotel is locted close to the market about 15 walk
Comment from Hotel Management
Jan 22, 2017 by Nathalie, Hotel Management
Dear Cyrus, Thank you for your comment. We are happy you've had a good stay at Riad Pachavana. For information, we change the duvet covers, not the duvets, which we wash very regularly. Best wishes. Nathalie
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent location, fabulous staff

Posted Jan 3, 2017
Pros: The staff, can't fault them.
Cons: Bit of attention to detail the organisation of the room I booked, but it's very minor.
Location: Right in the Medina, fabulous location.
The staff were excellent, a lovely Riad, very central.
Comment from Hotel Management
Jan 22, 2017 by Nathalie, Hotel Management
Dear Steve, All the staff joins me to thank you for your kind comment. Each employee of the riad gives the best to make the stay of our hosts as pleasant as possible. Best wishes. Nathalie
5 out of 5
by A verified traveler

Perfect in every way

Posted Nov 23, 2016 on Hotels
The staff were fabulous. The rooms were gorgeous. The location was great - out of the main tourist craziness. The food was incredible. The hotel was stunning. The whole experience was extremely Moroccan and authentic. LOVED every minute of being in there. Would recommend highly and also go back.
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
Dear guest, All the staff joins me to thank you very much for your kind comment which is a good reward of all the staffs implication. We will be happy to welcome you again. Best wishes. Nathalie
4 out of 5
Recommended
for Everyone
by A verified traveler from f

Nice decent hotel

Posted Oct 31, 2016
This is a 3 star type hotel if Riads could be rated that way. Many of the old fittings have been preserved in this Riad making it feel Very authenthic. As with all old buildings, plumbing etc can be iffy. We had very little shower pressure but good hot water. Beds were comfortable and very clean. Soaps and shampoos were provided but quality was spare. The reason to come back here is the service. Their service is really good and that's saying something as this is often not a priority in other hotels i stayed in within Morocco.
5 out of 5
by A verified traveler

Beautiful Riad in Marrakech

Posted Oct 29, 2016 on Hotels
Beautiful Riad in a good neighborhood. Room was clean and breakfast was excellent. Close to a very good fusion restaurant. Staff are friendly and helpful. Special thanks to Ms. Khamisa. Highly recommended.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Dear guest, Khamissa joins me to thank you for your nice comment. It's a pleasure for us to know the satisfation of our guests. Best wishes. Nathalie
5 out of 5
Recommended
for Everyone
by A verified traveler from London

In the old part

Posted Sep 27, 2016
Very nice riad and the staff are lovely and friendly. The food was delicious and on arrival the manager gave us a map with all the local Land marks circled and the best routes to take.
Comment from Hotel Management
Oct 17, 2016 by Nathalie, Hotel Management
Dear Anita, All the staff and Khamissa, the manager, join me to thank you for your nice comment. We are very happy you've enjoyed your stay at the riad and it would be a real pleasure to welcome you again. Best wishes. Nathalie
5 out of 5
by A verified traveler

Amazing room, location and, especially, staff

Posted Sep 23, 2016 on Hotels
Wonderful riad. The staff was simply amazing. They went out of the way to make sure our trip was fantastic. We arrived in the afternoon, yet they were able to arrange for us a guide at a moment's notice. Dinner was delicious and available on our schedule. I have extensive food allergies, and they accommodated every one of them without compromising the quality of the meal. The location is great. It's walking distance to most of the main sites, and taxis are easy to grab just a five minute walk up the street. I highly recommend this riad. You seriously won't regret choosing it.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear guest, All the staff joins me to thank you very much for your nice comment. We try to do the best to satisfy all our guests and we are happy when they appreciate their stay. It would be a pleasure to welcome you again. Best wishes. Nathalie
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2016
It was a great stay. Deffo recommend to others. Clean and lovely staff
Comment from Hotel Management
Oct 17, 2016 by Nathalie, Hotel Management
Thank you very much for your nice comment. You will be always welcome. Nathalie Kindest regards.
3 out of 5
by Greg

Mediocre

Posted Aug 29, 2016 on Hotels
Wifi was down for almost 2 days and the AC didn't work very well. Staff was very nice though and the hotel was beautiful. It has the potential of being a 4 star hotel but its not quite there yet.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear Greg, All the staff joins me to thank you for your comment. I'm very sorry for the wifi; I know there are few problems when you were at the riad, but it was in all Marrakech and not only at the riad and that's beyond our control. All the AC are controlled after your stay and now all work very well. Best regards. Nathalie