Amazing hotel... AWFUL room
Posted Oct 23, 2016 on Hotels
The hotel was generally very good... amazing staff and amazing facilities (pool/spa, etc.) but our room was not up to standard at all.
We stayed in the opera suite, room 410... supposedly the best room type in the hotel. Unfortunately, the number and nature of the issues were just not what I would expect from a 5 star hotel.
First and foremost the toilet had an unbearable sewage-like stench coming from it which could be smelt from the hallway, it was so bad!
Aside from this, we had issues with both showers in the suite as neither had working thermostats and we could not get a comfortable temperature for any reasonable amount of time... very frustrating! We also had other minor issues such as doors which would not close shut, a patio door to the balcony which would not lock, a jaccuzi bath which didn't work and a plug socket which literally fell off the wall, revealing bare electrical wires. I do understand that hotels of a certain age can expect to have a problem or two, but there was just so much wrong with our room that it was unacceptable.
To be fair to the hotel, they did try to resolve the problem by offering us a new suite (which we could not take as we had just too much to shift amongst other reasons) and they gave us complimentary breakfast after a bit of nudging. The staff and management were excellent. For this reason, I give a 2 star overall rating rather than 1 star!
A room in a 5 star hotel from a luxury brand should just NOT be presented in this way.