Nice Hotel in Need of Better Maintenance
Posted Jan 2, 2015
This hotel is relatively new and looks nice. Spacious rooms, good facilities, great outdoor pool. Unfortunately, there is a lack to detail and proper maintenance. The staff is friendly, but very inefficient.
The wireless Internet in the lobby area hardly ever works. We pulled the Ethernet cable from the only cable connected PC in the lobby in order to get a moderate Internet connection. No Internet in the room at all.
Our room would require some maintenance jobs, for example, where the shower pipe comes out of the wall, a fist size hole is in the wall, holes in the ceiling, paint patches at many spots, etc. A safe would have been nice in a 4 star hotel. Bring your own toilet tissue, they don't replenish. They took all our towels in the morning, but brought new ones only after two reminders in the afternoon. We had been the only guests at checkout, but they still needed about 20 minutes to clarify the description of one position.
The hotel has potential for more, but the mgmt. seems to have flaws. Though, some of the staff is very nice and helpful.