Exterior
Check availability

Reviews of Comfort Inn North of Asheville

2.5 out of 5
Comfort Inn North of Asheville
167 Jf Robinson Ln, Mars Hill, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 300 out of 632 reviews" "
Rating 8 - Good. 232 out of 632 reviews" "
Rating 6 - Okay. 63 out of 632 reviews" "
Rating 4 - Poor. 23 out of 632 reviews" "
Rating 2 - Terrible. 14 out of 632 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tylin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSM on Apr 21, 2024
Thank you Tylin for staying with us and posting your review.

6/10 Okay

jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room smelled like cigarette smoke
Stayed 1 night in Mar 2024
Response from GSM on Apr 11, 2024
Thank you Jennifer for staying with us. I apologize that the room smelled like cigarette smoke. We hope you will consider staying with us again in the future.

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, sits off the road out of view, but there is not suitable signage to help you locate it.
Stayed 2 nights in Apr 2024
Response from GSM on Apr 4, 2024
Thank you Roger for staying with us and posting your review. We look forward to seeing you again.

10/10 Excellent

Carole, Simpsonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSM on Mar 31, 2024
Thank you Carole for staying with us and posting your review. We look forward to seeing you again in the future.

10/10 Excellent

Yuriy, Plain City

Stayed 2 nights in Mar 2024
Response from Angel Front Desk on Apr 1, 2024
Thank you for leaving us a kind review. We hope that you will come back and stay with us again when you are ever in the area.Safe Travels!!!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Angel Front Desk on Mar 9, 2024
Thank you for your kind review of our hotel! We hope to see you again in the future. Safe Travels!!!

8/10 Good

Tami

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024
Response from Front Desk on Feb 27, 2024
Thank you for taking the time to leave us a review. We hope that you will choose to stay with us again in the future, and until then...Safe Travels!!!

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GSM on Jan 14, 2024
Thank you Tom for staying and posting your review. We look forward to seeing you again in the future

10/10 Excellent

Corey

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and affordable for the night. We had our service pet with us and had no issues whatsoever. Rooms were clean and nicely updated. I would absolutely recommend!
Stayed 1 night in Dec 2023
Response from Angel Front Desk on Jan 2, 2024
We are so glad that you enjoyed your stay with us! Service animals are always welcome to stay with us; we love fur babies! We hope that you will come back and visit us again, and until then...Safe Travels!!!

10/10 Excellent

Barbara

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy during our stay, our dog was welcomed not just tolerated, the rooms were clean and nicely decorated. The staff were very friendly, and the full breakfast included everything we could want.
Stayed 2 nights in Dec 2023
Response from Angel Front Desk on Dec 24, 2023
We are so glad that you enjoyed your stay with us! And yes, furry friends are always welcome here! We hope that you will come back and stay with us again in the future. Happy Holidays!

6/10 Okay

Wendy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff is Awesome! The room was in terrible need of maintenence and no ventilation in the bathroom, the 2nd floor smelled bad upon arrival and on the 2nd day.
Stayed 2 nights in Dec 2023
Response from Angel Front Desk on Dec 24, 2023
Thank you for the compliment to our staff! Our apologies, there is a complete renovation scheduled to begin next year to bring the hotel back up to the standards we like to present our guests. We hope that you will come back and stay with us again in the future!Happy Holidays!

8/10 Good

Bob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Clean, friendly staff, typical yet good breakfast, cleaned room and made bed daily. Priced reasonably. Immediate area industrial but appeared safe. Would definitely stay again
Stayed 3 nights in Nov 2023
Response from Angel Front Desk on Dec 5, 2023
Thank you so much for taking the time to leave us such a kind review! We are glad that you enjoyed your stay with us, and are so glad to hear that you will stay with us again if you ever find yourself in our area! Safe Travels!

10/10 Excellent

STEVEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, convenient to my child’s college!! Staff always great!!
Stayed 1 night in Nov 2023
Response from GSM on Nov 28, 2023
Thank you Steven for staying with us and posting your review. We look forward to seeing you again in the future.

8/10 Good

Katrena

Traveled with family
Liked: Cleanliness, staff & service, amenities
Unappealing
Stayed 3 nights in Nov 2023
Response from Front Desk on Nov 22, 2023
We are sorry that your hotel stay did not meet your expectations. We hope that you will give us another chance in the future. Until then...Safe Travels!

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 22, 2023
Thank you for taking the time to review and rate your stay with us. We hope to see you again in the future, and until then...Safe Travels!!!

4/10 Poor

Wayne

Signage was poor. Different to find. Mold in tub caulking.
Stayed 1 night in Nov 2023
Response from Angel Front Desk on Nov 17, 2023
We at Comfort Inn are sorry that your experience did not meet your expectations. We hope that you will choose to stay with us again in the future, and give us the opportunity to give you an A+ experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired of driving!!
Stayed 1 night in Nov 2023
Response from Angel Front Desk on Nov 9, 2023
Thank you for choosing to stay with us. We hope that next time you are tired of driving that you will choose to stay with us again!Safe Travels!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Front desk was very kind and considerate.
Stayed 1 night in Nov 2023
Response from GSM on Nov 5, 2023
Thank you Roger for staying with us and posting your review. We look forward to seeing you again in the future.

10/10 Excellent

Diane

Stayed 1 night in Oct 2023
Response from Angel Front Desk on Nov 18, 2023
Thank you for the 5 out of 5 rating! We appreciate all kinds of feedback so that we can continue to better serve our guests. We hope to see you again in the future, and until then...Safe Travels!!!

4/10 Poor

Paul

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel needs some maintenance. There were lady bugs on the ceiling and walls.
Stayed 2 nights in Oct 2023
Response from GSM on Oct 30, 2023
Thank you Paul for staying with us. We are hard at work to get rid of the invasive lady bugs looking for a winter hang out. Other maintenance issues are being addressed.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and convenient for visiting Mars Hill
Stayed 2 nights in Oct 2023
Response from GSM on Oct 24, 2023
Thank you Julie for staying with us and posting your review. We hope to see you again in the future.

6/10 Okay

Jennifer

Stayed 1 night in Oct 2023
Response from Angel Front Desk on Nov 11, 2023
Thank you for taking the time to rate our hotel. We hope that you will choose to stay with us again in the future, and until that time...Safe Travels!!!

10/10 Excellent

Enrique

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a really nice place with a great service
Stayed 1 night in Oct 2023
Response from Angel Front Desk on Oct 20, 2023
Thank you so much for your kind review! We are very happy that you had a pleasant stay with us. We hope to see you again in the future, and until then...Safe Travels!!!

2/10 Terrible

Verified traveler

Disliked: Staff & service
Cleaning crew were very early and loud. Front desk at check-out was training an employee and was argumentative with me regarding a receipt printout.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Oct 16, 2023
Thank you for staying with us. I am sorry that you did not enjoy your stay, We hope you will give us another chance to provide you a great stay.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Friendly staff.
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Oct 15, 2023
Thank you Deborah for staying with us and posting your review. We look forward to you staying with us in the future.

8/10 Good

thomas

Liked: Property conditions & facilities
It was quiet for me which was great
Stayed 1 night in Oct 2023
Response from gsm on Oct 11, 2023
Thank you Thomas for staying with us and posting your review. We look forward to hosting you again in the future.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping comes too early. We did not have a do not disturb sign so they were there at 8:15 to pick up laundry. Check out time is 11:00 but staff came 3 times before 11 to try and clean. They are super nice people but that was annoying.
Stayed 2 nights in Oct 2023
Response from Angel Front Desk on Oct 4, 2023
We do apologize that you had this difficulty while staying with us. Had we known that this was an issue, we would have advised housekeeping that you wanted later service or none at all. We also keep extra Do Not Disturb signs at the front desk to give to anyone that needs one. We hope that you will choose to stay with us in the future so that we can offer you an A+ stay experience.Safe Travels!!!

4/10 Poor

Dallas

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The outside of the hotel is deceiving. It looks nice. The room smelled strongly of cigar smoke. The carpet was filthy and obviously hadn’t been vacuumed in quite some time. The entire hotel is in need of remodeling. Everything is dated.
Stayed 1 night in Sep 2023
Response from FDM on Oct 2, 2023
Thank you Dallas for staying with us and posting your review. A remodel is expected to begin within the next few months. I do apologize about the cigar odor, have shared your comment about carpet not being vacuumed with the housekeeping staff. We do hope you will consider staying with us in the future.

6/10 Okay

Christopher

Traveled with partner
Liked: Cleanliness, staff & service
There was no hot water to our shower or sink, for over 10 minutes, in the morning. Mentioned it to the front desk, and he said OK. Hotel seems fairly new, but needs some repairs and painting done.
Stayed 1 night in Sep 2023
Response from Angel Front Desk on Oct 1, 2023
Christopher,I am very sorry that your stay with us was not the A+ experience that we want it to be for our guests. We are actually going to begin renovations soon, and will give the hotel the facelift that is needed. I am very sorry that your issue was not addressed in a way that made the rest of your stay with us more enjoyable. If you choose to stay with us in the future, we will certainly do our best to exceed your expectations.Safe Travels!

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Angel Front Desk on Sep 30, 2023
Thank you for your 10 out of 10 rating! We are very happy that you had a positive experience with us, and hope to see you again in the future.Safe Travels!!!

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for Mars Hill College visit.
Stayed 1 night in Sep 2023
Response from Angel Front Desk on Sep 27, 2023
Thank you for staying with us! We always hope to exceed the expectations for our guests. We hope you will consider us again in the future if the need arises to stay near Mars Hill College again. Safe Travels!!!

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, clean and comfortable
Stayed 1 night in Sep 2023
Response from Angel Front Desk on Sep 26, 2023
Thank you so much for your kind review! We love to get honest feedback from our guests, and are so pleased that you had a great experience with us. We hope you will choose to stay with us again in the future, and until then...Safe Travels!!!

10/10 Excellent

Hihadan

Stayed 5 nights in Sep 2023
Response from fdm on Oct 15, 2023
Thank you for staying with us and posting your review. We look forward to you staying with us in the future.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Angel Front Desk on Oct 28, 2023
Thank you for your kind rating of our hotel. We're glad you had a great stay experience with us! We hope that you will choose to stay with us again in the future, and until then...Safe Travels!!!

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Angel - Front Desk on Sep 22, 2023
Thank you for your 10/10 rating! We really appreciate feedback from our guests. We hope to see you again in the future, and until then...Safe Travels!

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Angel Front Desk on Sep 13, 2023
Thank you for the review, Mark! We hope to see you again in the future, and until then, safe travels.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Angel Front Desk on Sep 12, 2023
Thank you for the kind rating! We appreciate our guests and appreciate the feedback. We hope you will stay with us again in the future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The room and building were fine. Unfortunately, the hotel is located in a rather shabby area that includes several empty or abandoned businesses. Additionally, I could not get college football on the hotel's TV, due apparently to a business dispute between the cable provider (Spectrum) and Disney and/or ESPN. Though the hotel is not involved in the dispute, it COULD change cable providers or go to a streaming service. I had to drive 19 miles to a sports bar to see the game I was interested in. Another item that annoyed me was that my room rate for Saturday night ($299) was more than double the rate for Thursday ($110) and Friday. It is possible that I was aware of this at the time I made my reservation, but I did not remember that fact. If I ever visit the area again, I will pay more attention to price and do a better job of shopping around. This hotel has no frills and there is no way it's worth $299 per night any day of the week.
Stayed 3 nights in Sep 2023
Response from FDM on Sep 11, 2023
Thank you Richard for staying with us and posting your review. We hope you will consider staying with us again in the future.

10/10 Excellent

jeff

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay while traveling with our dogs. The rooms were clean and comfortable and just what we needed. Breakfast was very good Continental and even had 2 flavors of waffle mix! Perfect location for Mars Hill, Marshall, Burnsville and Weaverville. Thank you!
Response from Angel - FRONT DESK on Sep 6, 2023
Thank you for your kind review! We at Comfort Inn are so glad that you and your doggies enjoyed your stay with us, and that our waffles made your breakfast a great experience. We hope to see you again in future!

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The rooms were clean and comfortable. The staff was friendly and helpful. We are older travelers, so safety is important to us. We found the tub to be slippery and slanted so that we were fearful of falling.
Stayed 2 nights in Aug 2023
Response from FDM on Aug 29, 2023
Thank you Kathryn for staying with us and writing your review. We look forward to you staying with us again in the future.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from interstate. Daytime manager had attitude about my service dog. Smoking area not covered so was useless when it rained.
Stayed 5 nights in Aug 2023
Response from FDM on Aug 28, 2023
Thank you James for staying with us and posting your review. We hope you will consider staying with us again in the future.

10/10 Excellent

William

Liked: Amenities
It was very clean. Exceptional value. Friendly and accommodating staff. We would definitely return.
Stayed 1 night in Aug 2023
Response from Guest Services Manager on Aug 5, 2023
Thank you William for staying with us and writing your review. We are glad that you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excellent

Carley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Guest Services Manager on Aug 3, 2023
Thank you Carley for staying with us and posting your review. We look forward to seeing you again in the future.

8/10 Good

Holly

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Services Manager on Aug 3, 2023
Thank you Holly for staying with us. We look forward to seeing you again in the future.

8/10 Good

donn

This evaluation is difficult to follow. We had a good experience.
Stayed 3 nights in Jul 2023
Response from Guest Services Manager on Jul 27, 2023
Thank you Donn for staying with us and posting your review. We look forward to seeing you again in the future.

10/10 Excellent

Shirley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Services Manager on Jul 26, 2023
Thank you Shirley for staying with us and posting your review. We look forward to seeing you again in the future.

10/10 Excellent

Sheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful throughout the stay, but especially at check-in. This property is convenient for me and I enjoyed touring Mars Hill for dining experiences.
Stayed 3 nights in Jul 2023
Response from Guest Services Manager on Jul 19, 2023
Thank you for staying with us. We glad you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Good

Maryalice

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean but not fancy. Friendly staff, easy check-in. Convenient to Asheville.
Stayed 1 night in Jul 2023
Response from Guest Services Manager on Jul 8, 2023
Thank you Maryalice for staying with us and writing your review. We appreciate you staying with us and look forward to seeing you again in the future.

8/10 Good

Mark, Blairsville

Stayed 1 night in Jul 2023
Response from Guest Services Manager on Jul 25, 2023
Thank you Mark for staying and posting your review. We look forward to seeing you again in the future.

10/10 Excellent

Eric

Stayed 1 night in Jun 2023
Response from Guest Services Manager on Jul 20, 2023
Thank you Eric for staying with us and posting your review. We are glad you enjoyed your stay. We look forward to seeing you again in the future.