Ratings based on 60 Verified Reviews

4.3 out of 5
80% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly and Clean Hotel

Posted May 8, 2017
Pros: Cleanliness and all the necassary amenities and facilities were available.
Cons: Food variety and possibly more care with hygiene, as my husband ended up with a bad stomach. People who sell you thier services can be annoying.
Location: Would definitely recommend booking trip to Sataya reef to swim with dolphins. Trip to El Quseir to see what real life is like.
Overall, clean hotel with friendly staff ready to help. Probably one of the top hotels in the Marsa Alam area. Had all the facilities needed. No complaints from the hotel. Perfect place to stay if you just want a relaxing break beach side.
Comment from Hotel Management
May 9, 2017 by Barbora Nedvedova, Hotel Management
Dear guest, Warm greetings from Concorde Moreen Beach&SPA Resort Marsa Alam! Thank you for choosing our hotel for spending your vacation and for your time to post the review on Expedia.com. We are glad to hear that you enjoyed your time in our hotel and had your well-deserved rest! All your comments have been passed over to the hotel management in charge. We hope we may have a pleasure to welcome you in Concorde Moreen Beach&SPA Resort Marsa Alam in a near future again! Best regards Barbora Nedvedova
3 out of 5
by A verified traveler

Posted Feb 15, 2017
> Kindly note that I made a check in but they informed that my all inclusive package from your website is soft drinks without hard drinks and your website's didn't declare that point > So anyway the attitude of the reception head was way out of professional and gave me no evidence despite that I booked the same offer twice Also they gave me a room right next to room service working place,it was horrible and noisy till I changed it after two days The staff at reception is simply horrible
Comment from Hotel Management
Mar 18, 2017 by Liliia Kulias, Guest Relation Supervisor, Hotel Management
Dear Guest! Warm Greetings from Concorde Moreen Beach Resort & SPA Marsa Alam. First of all let me seize an opportunity to thank you for choosing us and for taken time to post a review. We are providing specific services like accommodation and meal plan according to your booking: if you reserved "Egyptian package" you will get guaranteed All Inclusive Soft which is based on only soft drinks. We are sincerely sorry for any inconvenience which were caused you and we hope you'll give us another chance to serve you. We are looking forward to welcoming you again in Concorde Moreen Beach Resort & SPA Marsa Alam. Best Regards,
2 out of 5
by A verified traveler from Ocean City MD

Save your money and look elsewhere

Posted Jan 28, 2017
We paid 83.00 US dollars to stay at what felt like a resort cruise ship. If your coming to Concorde to RELAX, think twice. I couldn't read a complete page in my book on the beach due to the constant hassling. We just spent two weeks in Egypt exploring Ciaro, Giza, and Luxor where you expect to get hassled, but coming to what they call a five star resort and not being able to even enjoy the privacy of returning to your room without knocks at your door, and the phone ringing off the hook is just unprofessional. I was pressured at breakfast and dinner to tip the cooks preparing my meals. I'm a bartender, who works for tips, I Always tip, no need to hassle me at meal time too. We ended up arraranging a private car to come and transport us to Abu Dabab beach three days out of our six nights at Concorde. We were never greeted upon check in, no one smiled unless they wanted something from you. lastly I was looking forward to using the spa services at Concorde, however the Spa Sales associate was non-stop pressuring me to book a treatment. I felt I was followed and stalked so much I vowed NOT to openly step foot into the spa facilities. The nicest thing I can say is the grounds are well maintained and checking out was still an annoyance but it meant we were finally leaving.
Comment from Hotel Management
Mar 18, 2017 by Liliia Kulias, Guest Relation Supervisor, Hotel Management
Dear Mrs. Autumn, Warm Greetings from Concorde Moreen. First of all we would like to seize an opportunity to thank you for choosing us among all other hotels in this destination. We were glad to serve you and we hoped that we would be able to make a briliant vacation for you. It is pity that you found our services and staff out of your taste for what we are sincerely sorry. All your comments were shared with managers on board and actions already were taken. We hope you'll give us another chance to serve you in Concorde Moreen Beach Resort & SPA Marsa Alam. Best Regards,
2 out of 5
by A verified traveler from Egypt

A mistake I will never do next time

Posted Jan 4, 2017
Pros: Nothing at all
Cons: Change 98% of the staff, and 100% of the managers and then you can call this improvement. Get well expiericed staff and managers that speaks English
Location: Not good Location. 35KM from Port Ghalib (most of the attrractions in Port Ghalib)
The overall experience is terrible. Although the hotel has many potentials to be really one of the most chosen hotels for vacations due to seaside location and other built facilities, but in reality its totally different. The hotel has a very untrained, inexperienced staff. Starting from the managers downwards. English language either is not spoken at all, or spoken in a very funny way that makes no since to any conversation with the staff about almost any issue The restaurant food is terrible with an absolutely inexperienced chiefs and very odd menu and flavors even for the very simple dishes like macaroni or sun-shine eggs..! Room service is not there. forget it. if you are lucky enough to have someone answer your room service calls, you will have to pay for a food that you will not dare to eat because it is very bad or not well cocked. House keeping can easily mistaken the sign at the door and enter your room while you are sleeping or at the bathroom... yes it happened! Spa is another disaster, no way to visit it again for many reasons other than cleanliness or ridiculous prices Finally, the disastrous new year party which were not organised at all, bad food as well (which we had to eat from it the second day I don;t know why? are they saving money or the chiefs were tired from cocking bad food I don;t know?!) Bottom line, there is a plenty of hotels and resorts in Marsa Alam, mostly 5 starts or 4 starts. This hotel I don't even put it in a 2 starts ranking.
Comment from Hotel Management
Mar 28, 2017 by Liliia Kulias, Guest Relation Supervisor, Hotel Management
Dear Mr. Ossam, Warm Greetings from Concorde Moreen Beach Resort & SPA Marsa Alam. First of all let me seize an opportunity to thank you for choosing us to spend New Year's Eve in Concorde Moreen. We are thankful that you took time to post a review toward us with pointing on each detail which we might to change- we will take that into our consideration and we'll do our best to met your expectations in the nearest future. All our staff speak fluently several languages and we are glad to assist our clients at any time. We know that the taste of each guest is much different from others and we are more than happy to prepare something special upon guest's request. We are sincerely sorry that you were facing with some issues during your holiday which is actually out of our standard and, on behalf of Concorde Moreen Team, I would like to inform you that actions were taken and, I believe, it will never happen again. We hope you'll give us another chance to welcoming you again in Concorde Moreen Beach Resort & SPA Marsa Alam. Best Regards,
3 out of 5
by A verified traveler from Cairo, Egypt

Not bad

Posted Nov 27, 2016
Very friendly wait staff. Very good food. Restaurants have overly limited hours. The wifi does not work in rooms and barely works elsewhere. The grounds are very well cared for.
Comment from Hotel Management
Mar 29, 2017 by Liliia Kulias, Guest Relation Supervisor, Hotel Management
Esteemed Guest! Warm Greetings from Concorde Moreen Beach Resort & SPA Marsa Alam. First of all let me seize an opportunity to thank you for choosing us and for taken time to post a review. We are delighted you were satisfied with our service and staff and food. I would like to inform you that we make some improvements in Wifi and it might be much better from the last one version. Concorde Moreen Team hope you'll give us another chance to serve you. We are looking forward to welcoming you again in Concorde Moreen Beach Resort & SPA Marsa Alam. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Rivoli, Italy

Weekend escape from Cairo

Posted Oct 10, 2016
Pros: food, sea view room, staff, location
Location: Snorkelling, diving, desert ride on quod, excursion to main reef via minivan/boat
We spent the weekend in this resort and were very satisfied. Professional staff, excellent food (oriental and international cuisine), rooms were very clean and comfortable, access to the coral reef for snorkelling and diving from the beach. Definitely recommended
Comment from Hotel Management
Mar 29, 2017 by Liliia Kulias, Guest Relation Supervisor, Hotel Management
Esteemed Guest! Warm Greetings from Concorde Moreen Beach Resort & SPA Marsa Alam. First of all let me seize an opportunity to thank you for choosing our property among all others in this destination. We are pleased that you found time to post a review with so kind words toward us. We are happy that we made your vacation so bright and comfortable. We hope that this time in our property was memorable for you. We are looking forward to welcoming you again in Concorde Moreen Beach Resort & SPA Marsa Alam. Best Regards,
5 out of 5
by A verified traveler

Relaxing

Posted Sep 20, 2016 on Hotels
We really enjoyed our stay at Concorde Moreen, The only con is the food was not great. but the hotel is 15 min away from Port Ghalib which has good restaurants there.
Comment from Hotel Management
Apr 10, 2017
Dear Mr. Ossama, Warm Greetings from Concorde Moreen Beach Resort & SPA Marsa Alam. First of all let me seize an opportunity to thank you for choosing us for your holiday destination. We are pleased to know you had been satisfied with your vacation in our Hotel and we are sorry you didn't find some food on your taste though we are doing something special upon guest's request. We are looking forward to welcoming you in Concorde Moreen Beach Resort & SPA Marsa Alam. Sincerely, Liliia Kulias
4 out of 5
by Jacques from Helsinki

Posted Jan 14, 2016 on Hotels
Nice place to relax. Stuff is friendly specially at the restaurant: Ibrahim, Alaa, Mohamed, Ahmed, Zacharia; and the bar: Ramadan, Youssef, Ragab, Gad and all the other as well. No WI-Fi in the room and no network for the mobile as well
Comment from Hotel Management
Apr 10, 2017
Esteemed Guest! Warm Greetings from Concorde Moreen Beach Resort & SPA Marsa Alam. First of all let me seize an opportunity to thank you for choosing us for your holiday destination. We are glad that you had a chance to chilling out while being with us and that you had been satisfied with our services and staff. For WiFi's issue we found out some solutions: cables in the room, the speed of internet itself was increased (not as we wished to but it allow us to be the best hotel in this destination who providing such speed free of charge), Business Center where is the internet by land line and the last one is with extra charge hot spot. We are looking forward to welcoming you in Concorde Moreen Beach Resort & SPA Marsa Alam. Sincerely, Liliia Kulias
4 out of 5
by benito from New York City

Egypt vacation

Posted Nov 23, 2015 on Hotels
Efficient, clean, beach is rocky but with beautiful fish ... . Food is fair.
Comment from Hotel Management
Apr 10, 2017
Esteemed Guest! Warm Greetings from Concorde Moreen Beach Resort & SPA Marsa Alam. First of all let me seize an opportunity to thank you for choosing us and for taken time to post a review. On behalf of Concorde Moreen team I would like to thank you for your comments toward us and we are glad you had a good time with us. We are looking forward to welcoming you in Concorde Moreen Beach Resort & SPA Marsa Alam. Best Regards, Liliia Kulias
4 out of 5
by Sanna from London, UK

Sister reunion

Posted Apr 29, 2015 on Hotels
I was meeting up with my sisters and mother who was travelling over from Sweden. Perfect place for us - quiet, good service and very clean. The food was good and seemed very fresh but maybe a little bit more variety would be welcome since it felt a bit samey at times. The rooms were very comfortable and very clean but I felt the beds were a little bit too hard even for me who likes a relatively hard bed normally. The staff was great and very helpful at all times. I was only there for 4 nights so didn't venture too much outside of the hotel. We did however do a quad biking excursion (organised by people at the hotel) which was such good fun and great value. We also did a 1 day boat trip out to a reef to do some snorkelling and to see the dolphins that live around it. The dolphins didn't make an appearance but it was still a nice day out. Overall, it was a nice stay for the type of trip that we were on i.e. a trip to relax and spend time together as a family.
Comment from Hotel Management
Apr 11, 2017
Dear Guest! Warm Greetings from Concorde Moreen Beach Resort & SPA Marsa Alam. First of all let me seize an opportunity to thank you for choosing us. We are thankful for your comments which is shown us how great time you had. We hope you'll give us another chance to welcoming you and your family in Concorde Moreen Beach Resort & SPA Marsa Alam. Best Regards, Liliia Kulias