Lobby sitting area

Reviews of New Hotel of Marseille

4 out of 5
New Hotel of Marseille
71 Boulevard Charles Livon, Marseille, Bouches-du-Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 439 out of 1001 reviews" "
Rating 8 - Good. 414 out of 1001 reviews" "
Rating 6 - Okay. 101 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

bartoccetti

Stayed 1 night in Dec 2023
Response from La direction on Jan 4, 2024
Nous vous remercions, à bientôt

10/10 Excellent

bartoccetti

Stayed 1 night in Nov 2023
Response from La direction on Dec 6, 2023
Thank you. See you soon !

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convenient location for my business meeting.
Stayed 1 night in Nov 2023
Response from La direction on Dec 6, 2023
Dear Derek, thank you for your comment. We are really glad that you appreciate our hotel. See you soon !

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from La direction on Nov 22, 2023
Thank you. Best regards

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful retreat in a beautiful and fun city.
This is one of our favorite hotels in the world, and we have stayed in all kinds. We feel it is very underrated; it's a "destination stay" for us. I especially recommend the 4th floor terrace rooms for nice views on the large well furnished balconies. The location is great and the staff extremely helpful and kind. The rooms are extremely well appointed with high quality linens and amenities one often doesn't get at a 5 star property. We can't wait to return again, hopefully next year, for our third stay here.
Stayed 2 nights in Oct 2023
Response from La direction on Nov 9, 2023
Dear George, it’s a pleasure to read your comment ! Thank you for taking the time to tell us about your experience. We'll be happy to welcome you for your next trip in Marseille !

8/10 Good

Patricia

Stayed 1 night in Oct 2023
Response from La direction on Nov 2, 2023
Nous vous remercions, à bientôt

10/10 Excellent

Pavel Iserovich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wonderful.
Stayed 1 night in Oct 2023
Response from La direction on Oct 25, 2023
Thank you for your comment that is our reward. See you soon !

10/10 Excellent

Lucimari, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to explore Marseille! Hotel in excellent condition.
Response from La direction on Oct 19, 2023
Thank you for your comment. We are really glad that you appreciate our hotel. See you soon !

8/10 Good

GARRON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and amenities are good. Unable to use the pool on departure day. Otherwise it was great
Stayed 1 night in Oct 2023
Response from La direction on Oct 11, 2023
Thank you for your comment. We are really glad that you appreciate our hotel. See you soon !

6/10 Okay

Joy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not great location for restaurants or things to do
Stayed 2 nights in Sep 2023
Response from La direction on Oct 11, 2023
Dear Joy, we're sorry the hotel's location didn't suit you, despite its central location near the old port and beaches. Best regards

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from La direction on Oct 4, 2023
Nous vous remercions, à bientôt

10/10 Excellent

Tore

Stayed 5 nights in Sep 2023
Response from La direction on Oct 4, 2023
Thank you. See you soon !

10/10 Excellent

Jonathan

Stayed 2 nights in Sep 2023
Response from La direction on Sep 28, 2023
Nous vous remercions, à bientôt

8/10 Good

maroua

Stayed 1 night in Sep 2023
Response from La direction on Sep 28, 2023
Thank you. See you soon !

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Sep 2023
Response from La direction on Oct 4, 2023
Thank you for your comment. Best regards

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein gutes Stadthotel mit modernem Design. Nahe am Strand aber etwas weit zur City. Gute Busverbindungen, wenn er denn fährt.
Stayed 1 night in Sep 2023
Response from La direction on Sep 28, 2023
Dear Kurt, we appreciate you taking the time to review your stay at the New Hotel Of Marseille, thank you for your comment. Best regards

8/10 Good

fiona

Stayed 2 nights in Sep 2023
Response from La direction on Sep 28, 2023
Thank you. See you soon !

10/10 Excellent

Albin

Stayed 1 night in Sep 2023
Response from La direction on Sep 12, 2023
Nous vous remercions, à bientôt

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy hotel with friendly atmosphere
Stayed 2 nights in Sep 2023
Response from La direction on Sep 12, 2023
Thank you for your comment. We are really glad that you appreciate our hotel. See you soon !

10/10 Excellent

Stacy

Stayed 3 nights in Sep 2023
Response from La direction on Sep 12, 2023
Nous vous remercions, à bientôt

8/10 Good

SHELINA

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from La direction on Sep 6, 2023
Nous vous remercions, à bientôt

10/10 Excellent

Andrew

Stayed 2 nights in Sep 2023
Response from La direction on Nov 2, 2023
We are really glad that you appreciate our hotel. See you soon !

8/10 Good

abdesalam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from La direction on Aug 31, 2023
Nous vous remercions, à bientôt

2/10 Terrible

Adham

Stayed 3 nights in Aug 2023
Response from La direction on Aug 31, 2023
We are deeply sorry that your experience was under your expectations. Best regards

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Had a fabulous 4 night stay here. The photographs do not do the hotel justice. It is much nicer than we expected. We stayed in a standard room which was clean, comfortable and spacious. Although the brown curtains and bed throw gave it a bit of a corporate look. The public areas are excellent especially the terrace and pool areas. Lots of really comfy chairs/sofas/loungers and the pool is well stocked with towels. The staff are extremely pleasant, helpful and hardworking. There was a wide range of choices for breakfast. The restaurant, like many places in France is only open for lunch and dinner. It has a small but tasty Lebanese inspired menu. My one suggestion is to please change the glasses you use for 1/2 pints of draft beer. They are terrible. The hotel is very well located. 5 minutes walk from the beaches and about 20 minutes from the old port. Great for exploring Marseille on foot. Not sure if the hotel is accessible for wheelchair users.
Stayed 4 nights in Aug 2023
Response from La direction on Aug 31, 2023
Thank you for your comment. We are happy to know your stay was great among us. The hotel is accessible to disabled guests. We'll be happy to welcome you for your next trip in Marseille. Best regards

8/10 Good

Beya

Stayed 6 nights in Aug 2023
Response from La direction on Aug 28, 2023
Thank you. Best regards

10/10 Excellent

Marie-Blandine

Stayed 3 nights in Aug 2023
Response from La direction on Aug 28, 2023
Nous vous remercions, à bientôt

10/10 Excellent

DAVID

Stayed 1 night in Aug 2023
Response from La direction on Aug 28, 2023
Nous vous remercions, à bientôt

6/10 Okay

Lise

Traveled with group
Liked: Cleanliness
Check was disorganized and a lack of attention to pertinent detail. When my refrigerator did not work they argued with me that it did. Next morning I tried to boil water in the kettle and when no lights came on, I discovered that the refrigerator and kettle were disconnected from the outlet and worse, wiring was exposed!!!!!! Breakfast looked good but pancakes had been refrigerated and no was to warm them. In a happier note the dinner last night was excellent😊
Stayed 1 night in Jul 2023
Response from La direction on Aug 1, 2023
Dear Lise, we are deeply sorry about the problems you mentioned in your review. We take note of everything in order to improve our services and quality. We hope to see you in best conditions. Kind regards

8/10 Good

Pamela

Traveled with family
I would say the most efficient person was the bellboy!!! He was fantastic
Stayed 1 night in Jul 2023
Response from La direction on Aug 1, 2023
Thank you for your comment. Best regards

8/10 Good

Marieann

Traveled with partner
Liked: Cleanliness, staff & service
The staff at reception were very helpful. The hotel itself very pleasant but very limited for food options.. the onsite restaurant was very nice but not a great selection.Rooms nice and spacious . We were given a free vip drink voucher on the day of leaving, which should have been given day before, when we ordered the drink we were told it was only soft drinks or beer Think this should be stated at time of booking!
Stayed 1 night in Jul 2023
Response from La direction on Jul 26, 2023
Dear Marieann, we are deeply sorry about the problems you mentioned in your review. We take note of everything in order to improve our services and quality. We hope to see you in best conditions. Kind regards

10/10 Excellent

Hege

Stayed 1 night in Jul 2023
Response from La direction on Jul 20, 2023
Thank you. Best regards

10/10 Excellent

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estrutura e alta qualidade de serviço
O hotel tem uma estrutura de altíssima qualidade, com serviço muito prestativo. Gostamos muito do hotel, com piscina, bar e restaurante ótimos. Fica próximo às praias, um fator que favorita conhecer o lado de Marseille mais favorável durante o verão.
Stayed 1 night in Jul 2023
Response from La direction on Jul 20, 2023
Thank you for your comment. We are really happy to read that you appreciated your stay at the New Hotel Of Marseille. We hope to see you next time.

10/10 Excellent

Glen

Stayed 2 nights in Jun 2023
Response from La direction on Jul 26, 2023
Thank you. See you soon !

10/10 Excellent

Damien

Stayed 3 nights in Jun 2023
Response from La direction on Jul 5, 2023
Nous vous remercions, à bientôt

10/10 Excellent

Shirley

Stayed 1 night in Jun 2023
Response from La direction on Jul 5, 2023
Thank you. Best regards

10/10 Excellent

FRANK

Stayed 2 nights in Jun 2023
Response from La direction on Jun 28, 2023
Nous vous remercions, à bientôt

8/10 Good

morgane

Stayed 1 night in Jun 2023
Response from La direction on Jun 21, 2023
Nous vous remercions, à bientôt

10/10 Excellent

Agustin

Traveled with family
Liked: Cleanliness, staff & service
Great location and great service
Stayed 1 night in May 2023
Response from La direction on Jun 8, 2023
Thank you for your comment. We are really glad that you appreciate our hotel. See you soon !

10/10 Excellent

iliana

Stayed 5 nights in May 2023
Response from La direction on Jun 21, 2023
Nous vous remercions, à bientôt

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from La direction on May 25, 2023
Nous vous remercions, à bientôt

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel on in great location
Stayed 3 nights in May 2023
Response from La direction on May 25, 2023
We are really glad that you appreciate our hotel. See you soon !

10/10 Excellent

Betty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
Love the hotel plus love the front desk so nice and friendly. We will be back
Stayed 1 night in May 2023
Response from La direction on May 25, 2023
Thank you for your comment. We are really happy to read that you appreciated your stay at the New Hotel Of Marseille. We hope to see you next time.

10/10 Excellent

Stephanie GERALD

Stayed 1 night in May 2023
Response from La direction on May 11, 2023
Nous vous remercions, à bientôt

6/10 Okay

Michel

Stayed 2 nights in Mar 2023
Response from La direction on Apr 13, 2023
Nous sommes sincèrement désolés que votre séjour n'ait pas été à la hauteur de vos attentes. Bien cordialement

10/10 Excellent

Abdelhaq

Stayed 1 night in Jan 2023
Response from La direction on Jan 19, 2023
Thank you. Best regards

10/10 Excellent

Orla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022
Response from La direction on Oct 12, 2022
Thank you. Best regards

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great spot and lovely place
what a pleasure - great location and lovely clean hotel - dont test the bar with drinks, had to send an Old Fashioned that was swimming in water back but taken in great spirit
Stayed 1 night in Sep 2022
Response from La direction on Oct 5, 2022
Dear Paul, thank you for your comment. We are really glad that you appreciate our hotel and we take note about your remarks about the bar. See you soon !

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Really stylish and great staff.
Stayed 5 nights in Sep 2022
Response from La direction on Sep 29, 2022
Thank you for your comment. We are really glad that you appreciate our hotel. See you soon !

10/10 Excellent

Dina, North Miami Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel.
Stayed 2 nights in Sep 2022
Response from La direction on Sep 29, 2022
Thank you for your comment. We hope to see you soon !