Ratings based on 276 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
for Everyoneby A verified traveler
Acceuil parfaitPosted Nov 9, 2015
Un super week end dans un endroit parfait !! Le petit dej est fabuleux . L ensemble du personnel est tres acceuillant
for Couplesby A verified traveler from London
A good and comfortable hotelPosted Nov 8, 2015
We, me and my wife, stayed at this hotel for two nights last week. We upgraded our room to get a good view. It was 100 Euro but the view was worth it! The room was good, comfortable as one expects from a luxury hotel. However there are a few shortcomings. The TV set was not great and it was not very responsive. We paid for a few movies to watch but each movie got stuck during playing and the transmission was not smooth. Also there was no toothbrush/toothpaste set and neither there was any shaving set. Other than these small things, we had enjoyed our stay.
for Couplesby A verified traveler
Best View Hotel in MarseillePosted Nov 2, 2015 on Hotels
Sofitel has the best port view in Marseille, but location quite far from crowd areas.
for Couplesby Stéphane from Paris
ParfaitPosted Nov 1, 2015 on Hotels
Belle chambre avec une superbe vue sur la mer. Personnel extrêmement aimable et professionnel. Hôtel très bien situé de surcroît. Séjour parfait
for Business Travelersby Leonard
Posted Oct 30, 2015 on Hotels
for Couplesby A verified traveler from North East England
Great views of Marseilles, 1st class accommodationPosted Oct 23, 2015
Pros: The staff were especially attentive, 1st class. Quality of food excellent. Furnishings comfortable
Location: Great location with great views.
Memorable; eating out on the terrace looking at the expansive views of the harbour; friendly attentive staff. Felt well cared for. Eating delicious meals.
for Business Travelersby A verified traveler
OttimoPosted Oct 22, 2015
Hotel di classe e personale molto, ma molto cortese. Quasi un tuffo nel passato.
for Everyoneby A verified traveler
Posted Oct 10, 2015
Excellent position. Excellent breakfast. Dinner less impressive
for Everyoneby A verified traveler from Ontario,Canada
Great Hotel perfect locationPosted Oct 5, 2015
Pros: Location and style
Cons: Better trained staff but only in certain areas.
Location: Good expensive restaurants
Our visit here was for 6 nights so we spent alot of time at this hotelMarie at the desk was very helpful. Found only a few staff knew how to speak English which is generally a problem all over France. I know it is a French speaking country but if your in the tourist business English is tops. This created problems when it came to our room rate. We ended up having to pay 25 euros more 3 nights in a row.The beds were only queen size and for a 5 star should have been more comfortable. It seemed we always had lump in the middle of the bed. The room was clean but seemed to need a really good scrubbing in the corners. Frederic who was our waiter on the 3rd floor restaurant was not the best in his customer service. He tried to send us to the 7th floor bar instead of his area. We tried to rent the Sofitel car outside the hotel but after going through all the paperwork and time found it was not charged (electric car) and would not start so we left not renting a car. Over-all because of view and location a great hotel.
for Couplesby mathieu from Nice
HonteuxPosted Sep 24, 2015 on Hotels
Arrive tres fatigué j ai commandé mon repas en chambre envie de voir le match la télé ne marchait pas on m a dit d aller la voir a la beaserie ( genial) mouche écrasé dans les toilettes après m etre plaint a la reception pas un geste ils m ont meme compter la location d une video alors que leur service tele ne marchait pas tres commercant 400 euros la nuit merveilleux