Ratings based on 240 Verified Reviews

4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Comfortable and clean room. Convenient location and staff were courteous
5 out of 5
Recommended
for Everyone
by A verified traveler from Westland, Mi

Nice stay

Posted Nov 20, 2017
It was a nice place to stay for the price. My husband and I enjoyed the free breakfast.They had a nice variety of food to choose from. The staff was really nice too. We will stay there next time we are out in Marshall, Mi.
Comment from Hotel Management
Nov 28, 2017 by General Manager , Hotel Management
Dear Cathy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Drew L General Manager Comfort Inn - Marshall
4 out of 5
Recommended
for Everyone
by A verified traveler from West Bloomfield, MI

Quiet and rather comfortable

Posted Nov 14, 2017
Pros: Convenient location - friendly, helpful staff...
Cons: Needs an elevator for 2nd floor - Fans in the bathrooms
Location: Marshall has nice restaurants and shopping. Casino nearby.
Nice hotel with clean rooms - comfortable and firm beds. A fast wi-fi option is available and about 45 - 50 different cable channels + HBO. Also, a Fridge and microwave. Pretty decent complimentary buffet breakfast provided...6-10am Very friendly front desk and dining room staff. Only a block of so from the I-69 Marshall exit. Several cons: No elevator for second floor guests. No fans in the bathrooms and hallway carpet is a bit worn.otherwise this is a pretty decent motel location..
Comment from Hotel Management
Nov 16, 2017 by General Manager , Hotel Management
Dear John, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Drew L General Manager Comfort Inn - Marshall
1 out of 5
by A verified traveler from michigan

Never staying there

Posted Nov 6, 2017
Hi the place not friendly hot tub did not work there breakfast bar was not good
Comment from Hotel Management
Nov 14, 2017 by General Manager , Hotel Management
Dear Hank, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Drew L General Manager Comfort Inn - Marshall
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Clean and Comfortable

Posted Oct 30, 2017
Pros: No fan in the bathroom.
Cons: Put fans in the bathrooms. Repair ceiling damage in the rooms.
The beds were comfortable resulting in a good nights sleep. Breakfast was fine.
Comment from Hotel Management
Nov 24, 2017 by General Manager , Hotel Management
Dear SG, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Drew L General Manager Comfort Inn - Marshall
5 out of 5
by Kim

Nice

Posted Sep 11, 2017 on Hotels
Came for wedding
4 out of 5
by A verified traveler

Posted Sep 6, 2017 on Hotels
The stay was quiet and easy to access.
Comment from Hotel Management
Sep 12, 2017
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Drew L General Manager Comfort Inn - Marshall
1 out of 5
by PAMELA

Bamboozled

Posted Sep 4, 2017 on Hotels
I was billed by you & the hotel. The hotel charge was 84 yours was 111 I was mislead to believe you were less expensive. Lie. Someone needs to refund me at once
Comment from Hotel Management
Sep 11, 2017
Dear Pamela, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Drew L General Manager Comfort Inn - Marshall
4 out of 5
by William

This traveler left a rating score only Posted Aug 20, 2017 on Hotels
4 out of 5
by Eric

This traveler left a rating score only Posted Aug 14, 2017 on Hotels