View from property

Reviews of Country Inn & Suites by Radisson, Grinnell, IA

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 318 out of 686 reviews" "
Rating 8 - Good. 249 out of 686 reviews" "
Rating 6 - Okay. 82 out of 686 reviews" "
Rating 4 - Poor. 20 out of 686 reviews" "
Rating 2 - Terrible. 17 out of 686 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea, mound

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great service. Pool and hot tub were in working order.
Stayed 1 night in Mar 2024
Response from MAC on Mar 28, 2024
Thank you so much for taking time to review your stay Andrea! We are so happy to hear you enjoyed your visit. If you have any suggestions on how to improve your next stay with us, please feel free to contact us.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from MAC on Mar 9, 2024
Thank you so much for taking time to review your stay with us Jorge!! We hope you've enjoyed your stay and look forward to seeing you again soon! If you have any suggestions on how to make your next stay better, please let us know!

10/10 Excellent

Rodelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was really good. It’s convenient. It’s near Walmart, it’s 5 minutes away from Grinnell College and Downtown Grinnell.
Stayed 2 nights in Feb 2024
Response from MAC on Mar 8, 2024
Thank you so much for reviewing your stay with us Rodelyn! I hope your next stay with us will be even better than your last!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MAC on Feb 5, 2024
Thank you for taking time to review your stay with us Jenny! I'm happy to hear you had a good visit. We look forward to seeing you again!

8/10 Good

Heather England

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Very clean.
Stayed 2 nights in Jan 2024
Response from MAC on Jan 26, 2024
Thank you so much for taking time to review your stay with us Heather! We look forward to your next visit to our location!

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MAC on Oct 31, 2023
Thank you so much for taking time to review your stay with us Carmen!! I'm so happy to hear you had a good experience at our location. We look forward to your next stay!

6/10 Okay

Amy

Liked: Cleanliness, staff & service
Lengthy check-in.
Stayed 1 night in Oct 2023
Response from MAC on Oct 30, 2023
Thank you so much for taking time to review your stay with us Amy! I'm so sorry about the lengthy check-in. We are using a new system and are learning. We will improve with time and check-ins will be smoother and faster. We look forward to seeing you again!

8/10 Good

Christina

Traveled with group
Good
Stayed 2 nights in Oct 2023
Response from MAC on Oct 29, 2023
Thank you for taking time to review your stay with us Christina! I'm happy to hear you enjoyed your visit! We look forward to seeing you again!

8/10 Good

Eroaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MAC on Oct 29, 2023
Thank you for taking time to review your stay with us Eroaldo! I'm glad to hear you enjoyed your stay!

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd Stay Here Again
Although the outside had been damaged by a severe hail storm, there were no issues inside. Everyone was so friendly and helpful, the breakfast was fantastic, the room immaculate, and when I asked for a desk light, it was delivered to my room. I would definitely stay there again. Plus, they give away free cookies in the evening.
Stayed 3 nights in Oct 2023
Response from Becky on Oct 23, 2023
Thank you for the kind words. I am glad you enjoyed your stay, and didn't judge the hotel based on the way it looks on the outside. We pride ourselves on being friendly and helpful. We look forward to seeing you next time you are in the area.

10/10 Excellent

KELLI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Becky on Oct 16, 2023
Thank you for taking time to give us such an amazing rating. We are so glad you enjoyed your stay.

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from MAC on Nov 6, 2023
Thank you so much for taking time to review your stay with us Susan! We look forward to seeing you again!

10/10 Excellent

Riley, Torrance

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was going to report broken glass in the window of my room but when I took my dogs out to go potty I noticed extensive hail damage to the front of the property. It looks crappy from the outside, but they've stepped up and the inside is quite nice - despite what the outside looks like. Staff are very friendly and professional.
Stayed 1 night in Oct 2023
Response from MAC on Oct 9, 2023
Thank you so much for taking time to review your stay with us Riley! I'm sorry to had to visit us before we could get the rest of the repairs done to the outside of the building. Thank you for being understanding! I'm glad it didn't ruin your visit with us!

8/10 Good

Jerry

Stayed 2 nights in Sep 2023
Response from MAC on Oct 29, 2023
Thank you for taking time to review you stay with us Jerry! Glad to hear you had a good experience!

2/10 Terrible

Rita

Stayed 1 night in Oct 2023
Response from MAC on Oct 29, 2023
Thank you so much for taking time to review your stay with us Rita! I'm sorry to hear you weren't pleased with your stay. If you'd like to discuss your visit, please feel free to contact us at any time.

10/10 Excellent

Jean Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff was excellent, very welcoming and personable.
Stayed 1 night in Oct 2023
Response from MAC on Oct 5, 2023
Thank you for taking time to review your stay with us Jean Ann!! I'm glad to hear you had a great stay. We look forward to seeing you again!

10/10 Excellent

BRIAN

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Staff. Beautiful property. Very dog friendly.
Stayed 1 night in Sep 2023
Response from MAC on Sep 25, 2023
Thank you for taking time to review your stay with us Brian! I'm so happy to hear you had a great stay with us! We look forward to your next visit!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!!
Stayed 1 night in Sep 2023
Response from MAC on Sep 25, 2023
Thank you for taking time to review your stay with us Larry! I'm so happy to hear that our staff treated you well! We look forward to your next visit!

10/10 Excellent

Gerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023
Response from MAC on Sep 21, 2023
Thank you so much for taking time to review your stay with us Gerry! We look forward to your next stay!

10/10 Excellent

lezlie

Liked: Cleanliness, staff & service, property conditions & facilities
It was right off the main highway, only minutes from the quaint town, and I was able to walk behind it among the corn fields.
Stayed 3 nights in Sep 2023
Response from MAC on Sep 21, 2023
Thank you for taking time to review your stay with us Lezlie! I am happy to inform you that they are building a park just off that road behind the hotel!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Was excellent took us on short notive when the other hotel that was booked lost our booking and said we canceled but didnt
Stayed 1 night in Sep 2023
Response from Becky on Sep 18, 2023
I am glad you enjoyed your stay. I am sorry to hear about the other hotel losing your booking, but happy to know that we were able to get you in. We look forward to seeing you next time you are in the area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They upgraded our room that is suitable for my wheelchair bound husband. Very satisfied!!!
Stayed 1 night in Sep 2023
Response from Becky on Sep 18, 2023
I am so glad that you were satisfied with your stay, and we look forward to seeing you next time you are in the area.

10/10 Excellent

Jeffrey

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable place to stay overnight.
Stayed 1 night in Sep 2023
Response from Becky on Sep 18, 2023
Thank you for the kind words. I am so glad you enjoyed your stay.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
as expected
Stayed 1 night in Sep 2023
Response from MAC on Sep 13, 2023
Thank you for reviewing your stay with us Stephen! I'm happy to hear you enjoyed your stay. We look forward to your next visit!

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property, but needs some updates.
Stayed 1 night in Sep 2023
Response from MAC on Sep 12, 2023
Thank you so much for taking time to review your stay with us Angela! We are actually going to be making some updates starting soon! We try to work on things during the slower winter months and we are definitely getting there! We look forward to your next stay!

8/10 Good

SHERWIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Becky on Sep 12, 2023
Thank you for taking time to give us a rating.

10/10 Excellent

Christine

Traveled with family
Liked: Amenities
The exterior suffered hail damage and I was worried pulling up and seeing so much damage to siding and window frames . Interior was perfect however and it was explained to us that they are waiting on repairs since they , as well as many others , were affected . Staff was amazing, very pleasant and accommodating . Room was clean, as well as the lobby and public rest room . We did not use the pool , so can’t comment on that area . Highly recommend .
Stayed 2 nights in Sep 2023
Response from MAC on Sep 9, 2023
Thank you so much for taking time to review your stay with us Christine! I'm happy to hear that you enjoyed your stay with us. If you have any suggestions on how to make your stay better next time, please feel free to reach out to us!

10/10 Excellent

MICHELLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay here again.
Stayed 1 night in Sep 2023
Response from MAC on Sep 5, 2023
Thank you for taking time to review your stay with us Michelle! We hope you'll come visit us again soon!

10/10 Excellent

Amy

Stayed 1 night in Sep 2023
Response from MAC on Sep 25, 2023
Thank you for taking time to review your stay with us Amy! I'm so happy to hear you had a good visit with us!

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from MAC on Aug 29, 2023
Thank you for taking time to review your stay with us Mike! We look forward to seeing you again!

2/10 Terrible

Jedd

Stayed 1 night in Aug 2023
Response from MAC on Sep 6, 2023
Thank you for taking time to review your stay with us Jedd! If you'd like to elaborate on the scoring you chose, please feel free to contact us.

10/10 Excellent

BEVERLY

Liked: Cleanliness, staff & service
Staff were very nice and accommodating.
Stayed 1 night in Aug 2023
Response from MAC on Aug 16, 2023
Thank you so much for taking time to review your stay with us Beverly! We are glad to hear you had a good experience at our hotel, and that staff members treated you well! We look forward to your next visit!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very pleasant. No issues with my stay.
Stayed 3 nights in Aug 2023
Response from MAC on Aug 16, 2023
We appreciate you taking time to review your stay with us! We are happy to hear you had a good experience with our location and staff. We look forward to seeing you again!

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from MAC on Aug 16, 2023
Thank you for taking time to review your stay with us Jennifer. I'm sorry to hear we didn't meet satisfaction. If you have any issues you'd like to discuss, please reach out to us.

8/10 Good

Thelma

Stayed 2 nights in Aug 2023
Response from MAC on Aug 16, 2023
We appreciate you taking time to review your stay with us Thelma. We are happy to hear your stay with us was good. If you have any suggestions on how to make stays even better for guests, please let us know!

2/10 Terrible

Jerry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great, staff was good, however they double charged my card and refuse to take the charge off. Excuse after excuse. Very, very disappointed
Stayed 5 nights in Aug 2023
Response from MAC on Aug 15, 2023
Thank you for taking time to review your stay with us Jerry! The process for card payments is an authorization on the card, which holds the amount on the card until the payment has processed. This happens at check-in. The payment isn't processed until you check out. It does tend to look like 2 payments but it's not. The authorization will drop off once your card company or bank drops it. We have only received funds for the amount of your stay and nothing else. If you have further questions, please contact us.

6/10 Okay

BARBARA

Traveled with family
Disliked: Staff & service, property conditions & facilities
Broken glass and shredded curtains
They had a bad storm in May which ruined their facade and broke many of their windows. They have made no attempt at repair. I could open my window and reach up and touch jagged, shaft, broken glass. This is very dangerous. The hotel next door looked fine and had obviously repaired the storm damage. Staff was sullen and unhelpful. My traveling companion had curtains that were literally in rags. Although rooms are comfortable and clean, I think Radisson should really take a look at the property because children could easily injure themselves on the broken windows.
Stayed 1 night in Aug 2023
Response from MAC on Aug 15, 2023
Thank you for taking time to review your stay with us Barbara! All of the hotels in the area have damage to their property, and none has had repairs done at this time. Our hotel looks the most damaged because we have vinyl siding and the rest are stucco. We are all waiting on insurance and contractors to get the ball rolling, until then it's just a waiting game. I'm sorry for the inconvenience this has caused you, and hope you'll be understanding of our situation.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful trying to correct a mistake I made with my reservations.
Stayed 1 night in Aug 2023
Response from Becky on Aug 14, 2023
Thank you so much for your kind words.

6/10 Okay

Karen, Shoreview

Traveled with family
Disliked: Property conditions & facilities
The place was trashed from a storm three months ago, and still have done little to fix it up. There is plastic over some of the windows still.
Stayed 1 night in Aug 2023
Response from MAC on Aug 11, 2023
Thank you for taking time to review your stay with us Karen. We apologize about the exterior of the building. We did have a hail storm and we are at the mercy of our insurance company. We can only do so much without the insurance payout. All the hotels in town have been affected and we are all working towards getting things fixed.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a great stay!
Stayed 2 nights in Aug 2023
Response from MAC on Aug 9, 2023
Thank you so much for letting us know you enjoyed your stay Melanie! We hope you'll come visit us again soon!

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from MAC on Aug 9, 2023
Thank you for taking time to review your stay with us Lorraine! We look forward to seeing you again!

10/10 Excellent

Byron

Traveled with family and small children, Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Aug 2023
Response from Becky on Aug 3, 2023
Thank you for taking time to leave a review. I am glad that you enjoyed your stay, and that the staff was very friendly.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay! The lady checking us in asked if we needed a list of area restaurants - this was very helpful with finding a place for dinner. The pool was so nice, and the bed was very comfortable. The breakfast was incredible with eggs, sausage, French toast sticks, a variety of cereal, bread, muffins, string cheese, make your own waffle. We have been traveling for 10 days and this was the best hotel we stayed at. Thank you!
Stayed 1 night in Jul 2023
Response from Becky on Jul 31, 2023
That is amazing! I am so glad you enjoyed your stay, and look forward to seeing you next time you are in the area.

8/10 Good

Samuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was great. Love the amenities like indoor pool, spa, jacuzzi in room, gym, and breakfast. Will highly recommend.
Stayed 2 nights in Jul 2023
Response from Becky on Jul 26, 2023
I am so glad your stay was great. We look forward to seeing you next time you are in the area.

8/10 Good

Emi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Very clean room, free hot breakfast, complimentary cookies and coffee at the front desk, very nice staff Bad: The wifi was on and off during my stay. No elevator.
Response from Becky on Jul 25, 2023
Thank you for taking time to submit a review. I am glad you enjoyed your stay, and it pleases me to tell you that the wifi has been fixed.

8/10 Good

Jason

Stayed 3 nights in Jul 2023
Response from Becky on Aug 14, 2023
Thank you for taking time to give us a rating. We truly appreciate it.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service
Coffee was very good. Was quiet for the number of guests staying. Treadmill was working. Fix the waffle maker and make repairs from hail damage along with broken window in pool area.
Stayed 1 night in Jul 2023
Response from Becky on Jul 25, 2023
I am glad you enjoyed your stay. I am happy to say that they sent us a new waffle maker so you can enjoy fresh waffles on your next visit. However, we are still working on the damage due to the hail storm.

8/10 Good

Leghmon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Becky on Jul 20, 2023
Thank you for taking time to give us a rating. We truly appreciate it.

10/10 Excellent

jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique. Clean and friendly
Stayed 2 nights in Jul 2023
Response from Becky on Jul 18, 2023
Thank you for the kind words. We truly appreciate the feedback.

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Outside has been damaged by a hail storm, but the inside was nice.
Stayed 1 night in Jul 2023
Response from MAC on Jul 8, 2023
Thank you for taking time to review your stay with us Kevin! We should be getting a face lift in the near future! We hope to see you again soon!