Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from New Jersey

Very unprofessional staff, especially Maria.

Posted Jul 15, 2016
Pros: nothing.
Cons: the head staff Maria
Location: too upset
We got in the hotel few hours earlier than check-in time. So I gave my phone # to the receptionist so that if a room gets ready, he can call us. My husband walked around for an hour, had lunch and went back to the hotel. There is still no room ready for us. So we waited in the lobby, my husband almost falling asleep. There were 3 different couples that checked in and each of them were given a room. What the #%#%? We were waiting there! So, when I approached the receptionist, their head Maria, said that our room is not clean yet. Duh! How can she give 3 other couples rooms and not us? We did not ask for a special accomodation.Anyway, I don't think these people know how to please their customers, and they don't even try.
3 out of 5
by A verified traveler from Kansas City

Loved the location

Posted Jun 10, 2016
This is a lovely hotel in the perfect location in Edgartown. Although the interior is a little worn and could use some updating, it is clean and nicely furnished. The staff is very friendly and helpful. My only complaint would be about the air conditioning - it barely worked!
2 out of 5
by A verified traveler

Old Dusty Smelly great location

Posted Apr 30, 2016
Great location! service? They didn't care. It's like they doing us a favor.
3 out of 5
by Amy

Posted Apr 23, 2016 on Hotels
Convenient airport shuttle
4 out of 5
by A verified traveler

Posted Apr 18, 2016
Very good location. Breakfast could be more elaborate (only tea, coffee and muffins)
4 out of 5
by A verified traveler

Posted Dec 17, 2015
Very nice , convenient to everything , enjoyed our stay.
3 out of 5
by A verified traveler

Disappointing at best

Posted Dec 6, 2015 on Hotels
Next time, I'll try a B&B rather than this hotel. (Although it calls itself a "House," it's a big hotel.) I was one of only a few guests during midweek in the off-season. Room was unbearably hot, even though I turned the fan for the heater off; there is no thermostat for each room, unlike other hotels. I had to open wide both windows just to be comfortable enough to sleep. I asked if the heat might be turned down a couple of degrees and was told no. Wifi was out, said they "needed another server," which I found suspicious since this should have been a matter of a router or ISP, not a server issue. Cell reception was basically non-existent unless I stepped out of the hotel. It's nice to have coffee and muffins in the morning, but really, don't let the coffee sit all day and then tell me it's "hot and fresh" when I return in the afternoon, as it obviously was neither. Thankfully, I was on the island and stayed here just two nights. Positives: The young female night clerk who checked me in was very helpful and knowledgable about the area. And the attached restaurant/bar ("The Newes") has very good, reasonably priced food and drinks.
4 out of 5
by Tedd from Sunapee NH

Posted Nov 17, 2015 on Hotels
Great stay. Room was a little hot.
5 out of 5
by Leo from Milford mass

Relaxing

Posted Nov 4, 2015 on Hotels
Get away for Halloween had great weather fun
5 out of 5
by Seok from Brookline

The best place in Edgartown

Posted Oct 28, 2015 on Hotels
Edgartown is the best place in MV. For my family, Edgartown was much better than Vineyard Heaven and Oak Bluffs. It has beautiful beach, wonderful restaurants and light house. Kelley house locates center of the Edgartown. Everything in the town was very close. It has old building with wood floor and wall, but well renovated. A little bit noisy, but very comfortable and beautiful. The best charming of the Kelley house was its staffs. They were very kind and nice. My mom lost her cell phone in the room, and they kindly found it and sent to us via overnight FEDEX. They packed it with nice protection and notes. I've never had such a quick and kind response from any hotels, when I lost something in the hotel.