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Reviews of Super 8 by Wyndham Martinez

2 out of 5
Super 8 by Wyndham Martinez
4015 Alhambra Ave, Martinez, CA

Reviews

7.8

Good

Rating 10 - Excellent. 117 out of 295 reviews" "
Rating 8 - Good. 88 out of 295 reviews" "
Rating 6 - Okay. 38 out of 295 reviews" "
Rating 4 - Poor. 27 out of 295 reviews" "
Rating 2 - Terrible. 25 out of 295 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to home for our East Bay visits. All the above and warm welcoming. And such easy access to the Bay Area. Thank you!
Stayed 1 night in Jan 2024

8/10 Good

Denise

Stayed 2 nights in Jan 2024
Response from Bob on Apr 1, 2024
Hello Denise, thank you for staying at the Super 8. We are glad you enjoyed your stay.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is pleasant and accommodating. The property is well maintained, clean, and appropriately staffed. We travel as a family and frel that the rooms are a great size for a single occupant, as well as a family of 4. I would recommend this hotel to anyone passing through town. The parking lot is a little tight at times, but we are always taken care of if this ever becomes an issue. Rocky and Bob are great!
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay.
My husband and I were very pleased with our stay. Our room was very clean and staff extremely friendly.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dashlique, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean it smelled good and the bed was comfortable. Customer service was great as well 👍
Stayed 1 night in Dec 2023

10/10 Excellent

Nirali

Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A usual, quiet and cozy.
Stayed 1 night in Nov 2023

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this motel twice and it’s very clean and comfortable. The decor is nice and updated and the front desk clerk was friendly and helpful. I’ll stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean but not comfy
Pro: price, clean, good room amenities. Cons: Your room doesn't face the parking lot so you cant keep an eye on your vehicle. The sheets on the bed are ultra thin, hard to get a good nights sleep. add a comforter on top and get bigger pillows.
Stayed 1 night in Oct 2023

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another perfect stay at the Martinez Super 8! Perfect location, accommodations and wonderful staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is warm, knowledgeable and helpful. We have stayed here many times and will be using them again. Very clean, very comfortable and the hot water is really hot, lovely! The motel is placed central to our appointments and visits. Thank you!
Stayed 1 night in Oct 2023

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Becky

Liked: Property conditions & facilities
Rocco was wonderful. A gentle demeanor and soulful eyes. He was kind and informative making my stay feel comfortable and safe.
Stayed 1 night in Oct 2023

2/10 Terrible

Yesenia

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Phyllis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at check-in was quite congenial. The room was clean, as was the bedding.
Stayed 1 night in Sep 2023

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thought the breakfast could have had a few more items and at least liquid creamer for coffee. I hate powdered coffee creamer
Stayed 2 nights in Sep 2023

2/10 Terrible

Amr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful waited 30 minutes during midnight No answer and I was charged… Don’t waste your time at this poorly managed blunder
Stayed 1 night in Sep 2023

10/10 Excellent

Rachel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and professional. Rooms were very clean and comfortable
Stayed 2 nights in Sep 2023

10/10 Excellent

Melissa

Stayed 1 night in Sep 2023

10/10 Excellent

Elison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service room super clean super quiet Parking no problem my rating not 10 star for me 100 star best hotel in Bay Area
Stayed 1 night in Sep 2023

8/10 Good

Michael

Stayed 3 nights in Aug 2023

2/10 Terrible

Hector

Disliked: Amenities
Booked online when I arrived they said it was sold out and no rooms available
Stayed 1 night in Aug 2023

6/10 Okay

Yolanda

Liked: Staff & service, room comfort
I loved the wood floors and tiles. Plenty of towels. Staff was available and friendly. Room looked clean. Came complete with coffee pot, microwave and mini fridge. But, as I entered there was a big big at the door. The coffee hadn't been cleaned, the fridge freezer was not attached, I fixed it and it was not turned on. The shower backed up but he fixed it quickly. Breakfast was danish and coffee. I'm diabetic, they need more options. My printed receipt showed no figures, blank paper. That's not right.
Stayed 1 night in Aug 2023

8/10 Good

Greg

Stayed 1 night in Aug 2023

6/10 Okay

Sandra

Traveled with family
Disliked: Cleanliness, staff & service
T
Stayed 3 nights in Aug 2023

10/10 Excellent

Andy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Marcio, Princeton

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at Super 8 Martinez, great, renovated rooms, modern look.
Stayed 1 night in Aug 2023

10/10 Excellent

Luis, novato

The front desk guy was very gentle.
Stayed 1 night in Jul 2023

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
The room above mine woke me just by walking and setting things done at 10:30-11:00 so the lack of noise insulation was bad I. Fact seemed amplified. Otherwise stay was good
Stayed 1 night in Jul 2023

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was by far the best super 8 I've ever stayed in. The bed was interesting but the most comfortable mattress I have EVER slept on!!!! If I ever find myself in Martinez again I will absolutely stay here again! The gentleman that checked us in was extremely friendly even though we got in around 10:00 at night.
Stayed 1 night in Jul 2023

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping is nice!
It was nice having housekeeping cleaning the rooms daily! Highly recommend for budget travelers
Stayed 3 nights in Jun 2023

2/10 Terrible

Patrick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor service
I had to leave after 2 days. The hotel didn't want to accept passport as a form of ID for checking in. Forced me to spend 15m looking up an expired driver's license. Then, the next day they claimed that room cleaning was mandatory every other day for some reason. The last straw was when I informed them of a blocked toilet and asked them to take care of it. The response was "we don't do that here" and instructions to come pick up a plunger. They called back 2 hours later, waking me up to ask if i was going to pick up the plunger. After informing them that i was sleeping and would take care of it later, i was asked to check out in the morning if i didn't "help them maintain their property" immediately. Yea, no. Checked out with a refund with no penalties.
Stayed 4 nights in Jun 2023

8/10 Good

Donna M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah, Surprise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The two gentleman I spoke with on separate days(staff) were so incredibly friendly! Very personable and made our stay warm and welcome. The rooms were quaint and the beds and pillows were super comfy!
Stayed 3 nights in Jun 2023

2/10 Terrible

Madonna

Disliked: Cleanliness, staff & service, property conditions & facilities
black mold around tub, rusty hangers, microwave reeekd of smell and was rusted, black mold inside frig freezer, stain on sheets, revving motorcycle below 2nd floor during the night, disrespectful male staff Rocky and Bob. NO elevator, some sort of germ laden ?? around the sink hole, stains on both chairs with paint coming off chairs.
Stayed 7 nights in May 2023

10/10 Excellent

Karen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We checked in in late evening the manager was very kind and helpful.
Stayed 1 night in May 2023

10/10 Excellent

Viridiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Alison

Stayed 1 night in Apr 2023

8/10 Good

Dina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rocky was great. He was so friendly to my mom & I. The room was clean and quiet. The bed was comfortable. All in all, a good stay.
Stayed 1 night in Apr 2023

8/10 Good

Uzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough for my budget
Stayed 1 night in Apr 2023

4/10 Poor

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Mar 2023

2/10 Terrible

Sophia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What is wrong with your staff?
Horrible. Sat there for over two hours after booking on hotels.com and no one came to check us in. We got there at 11:20pm, rang the night service bell and sat there for maybe 30 minutes. Saw a sign that said, “out on property-be back soon.” So we waited another hour. Nothing. Rang their front office with the number provided again, nothing. Eventually we called customer service on hotels.com and TWO of their agents called them multiple times. Nothing again. By 1:30am we called it quits and got a refund through hotels.com with no compensation other than a mere refund. Not sure what kind of business leaves paying customers out in the cold for over two hours with no other way to check in. Hope whatever you were doing for those two hours was worth a repeating customer.
Stayed 1 night in Feb 2023
Response from Super 8 Management on Apr 5, 2023
Sophia,We apologize for this inconvenience. This will not happen again. We spoke to staff to find out the details of this situation and have spoken to all staff about this incident. Again, we apologize and hope you decide to give us another chance at the Super 8.